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lily ji

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  1. OnePlaceDocs adding not appearing in ribbon

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    Bug Resolved  ·  3 comments  ·  OnePlaceDocs (Desktop)  ·  Admin →
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    lily ji supported this idea  · 
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    lily ji commented  · 

    Hi Zee,

    Thank you for your instructions, that fixed the issue!

    Regards,

    Lily

    lily ji shared this idea  · 

  2. OnePlaceDocs addin keeps disappearing from office ribbon

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    Being Considered  ·  5 comments  ·  OnePlaceDocs (Desktop)  ·  Admin →
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    lily ji commented  · 

    HI Zeeshan,

    We are using office 2013 and version 30.23.16123.0 of OnePlaceDocs.

    I can confirm that all the registry keys are set up 3 in the load behavior. This issue is intermittent for our users, it doesn't happen to everyone but every so often the addin will drop off for some users. For some it continue to drop off after a restart.

    At the moment the only way for us to fix this issue is to recreate the users profile which is not the right solution. I would like to figure out the root cause of the issue and fix that.

    lily ji shared this idea  · 

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