Skip to content

Brice Baumgardner

← Customer Feedback for OnePlace Solutions

My feedback

1 result found

  1. Add-in fails to start in Outlook 2013

    0 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    6 comments  ·  OnePlaceMail (Desktop) » Issue  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    An error occurred while saving the comment
    Brice Baumgardner commented  · 

    I figured out how to correct the issue. Noticing that the Add-in was "Unloaded" prompted me to check the registry. I eventually found the OPM add in located at:

    HKEY_CURRENT_USER\Software\Microsoft\Office\Outlook\Addins\FileToWSSOutlookAddIn

    And edited the value of LoadBehavior (REG_DWORD) from 0 (Unloaded) to 3 (Load at Startup).

    I hope this can answer some questions for others in the future!

    Thanks for all your help!

    An error occurred while saving the comment
    Brice Baumgardner commented  · 

    I completed all of those steps successfully, however, I did not receive an error message. The same behavior occurred. I checked the add-ins and OPM was "unloaded". Here is the setting added through the tutorial, just as evidence I carried out the process.

    https://d2r1vs3d9006ap.cloudfront.net/s3_images/1035394/VSTODisplayalerts.png?1395232956

    An error occurred while saving the comment
    Brice Baumgardner commented  · 

    The machine in question has been running Office 2013 for several months. Additionally, it has been running OPM for about a month with no issue until recently. I should also mention that there is no error message, the add-in simply turns itself off.

    Thanks!

    Brice

    Brice Baumgardner shared this idea  · 

Feedback and Knowledge Base

(thinking…)