45 results found

1. Outlook keeps crashing

   Outlook keeps crashing and non responding on terminal server session

   Tried opening outlook in safe mode and works perfect without oneplacemail add in

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   Bug Resolved  ·  3 comments  ·  Issue  ·  Delete…  ·  Admin →
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2. Error during setup

   When installing OnePlaceMail-Lite I get an error with one of our users.

   Setup Failed. One or more issues caused the setup to fail. Please fix the issues

   0x80070490 - Element not found.

   Here is the log:

   [11E0:0E24][2015-08-06T09:24:09]i001: Burn v3.8.1128.0, Windows v6.1 (Build 7601: Service Pack 1), path: C:\Users\sysadmin\Desktop\OnePlaceMail-Lite-Setup.exe, cmdline: '-burn.unelevated BurnPipe.{175C933C-BB67-420D-93B1-B22346E47E75} {64EAAA5F-F948-4B51-8EA2-307938C5B2AC} 2824'

   [11E0:0E24][2015-08-06T09:24:09]i000: Initializing string variable 'InstallAdminUrl' to value ''

   [11E0:0E24][2015-08-06T09:24:09]i000: Initializing string variable 'InstallFolder' to value '[ProgramFilesFolder]OnePlace Solutions'

   [11E0:0E24][2015-08-06T09:24:09]i000: Initializing numeric variable 'InstallOnePlaceMail' to value '1'

   [11E0:0E24][2015-08-06T09:24:09]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\sysadmin\AppData\Local\Temp\OnePlaceMailLite20150806092409.log'

   [11E0:0E24][2015-08-06T09:24:09]i000: Setting string variable 'WixBundleOriginalSource' to value 'C:\Users\sysadmin\Desktop\OnePlaceMail-Lite-Setup.exe'

   [11E0:0E24][2015-08-06T09:24:09]i000: Setting string variable 'WixBundleName' to value 'OnePlaceMail Lite'

   [11E0:0E24][2015-08-06T09:24:09]i100: Detect begin, 5 packages

   [11E0:0E24][2015-08-06T09:24:09]i000: Setting string variable 'NETFRAMEWORK40' to value '1'

   [11E0:0E24][2015-08-06T09:24:09]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\VSTO Runtime Setup\v4R\'

   [11E0:0E24][2015-08-06T09:24:09]i000: Setting string variable 'VSTORVersionV4' to value '10.0.40305'

   [11E0:0E24][2015-08-06T09:24:09]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\VSTO Runtime Setup\v4R\'

   [11E0:0E24][2015-08-06T09:24:09]i000: Registry key not found. Key = 'SOFTWARE\Wow6432Node\Microsoft\Office\Word\Addins\OnePlaceMail Productivity Tools for Word 2013'

   [11E0:0E24][2015-08-06T09:24:09]i000: Setting numeric variable 'ProdTools2013x86' to value 0

   [11E0:0E24][2015-08-06T09:24:09]i000: Registry key not found. Key = 'SOFTWARE\Wow6432Node\Scinaptic\OnePlaceMail\'

   [11E0:0E24][2015-08-06T09:24:09]i000: Setting numeric variable 'OnePlaceMailPreV7Installedx86' to value 0

   [11E0:0E24][2015-08-06T09:24:09]i000: Setting numeric variable 'Office2010Installed' to value 1

   [11E0:0E24][2015-08-06T09:24:09]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\Office\12.0\Outlook\'

   [11E0:0E24][2015-08-06T09:24:09]i000: Setting numeric variable 'Office2007Installed' to value 0

   [11E0:0E24][2015-08-06T09:24:09]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\Office\Word\Addins\OPM Productivity Tools for Word 2010'

   [11E0:0E24][2015-08-06T09:24:09]i000: Setting numeric variable 'ProdTools2010x64' to value 0

   [11E0:0E24][2015-08-06T09:24:09]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\Office\Word\Addins\OnePlaceMail Productivity Tools for Word 2013'

   [11E0:0E24][2015-08-06T09:24:09]i000: Setting numeric variable 'ProdTools2013x64' to value 0

   [11E0:0E24][2015-08-06T09:24:09]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\Office\12.0\User Settings\OPM Productivity Tools for Excel 2007\Create'

   [11E0:0E24][2015-08-06T09:24:09]i000: Setting numeric variable 'ProdTools2007x86' to value 0

   [11E0:0E24][2015-08-06T09:24:09]i000: Registry key not found. Key = 'SOFTWARE\Wow6432Node\Microsoft\Office\Word\Addins\OPM Productivity Tools for Word 2010'

   [11E0:0E24][2015-08-06T09:24:09]i000: Setting numeric variable 'ProdTools2010x86' to value 0

   [11E0:0E24][2015-08-06T09:24:09]i000: Registry key not found. Key = 'SOFTWARE\OnePlace Solutions\OnePlaceMail\'

   [11E0:0E24][2015-08-06T09:24:09]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\Office\15.0\Outlook\'

   [11E0:0E24][2015-08-06T09:24:09]i000: Setting numeric variable 'Office2013Installed' to value 0

   [11E0:0E24][2015-08-06T09:24:09]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\Office\12.0\User Settings\OPM Productivity Tools for Excel 2007\Create'

   [11E0:0E24][2015-08-06T09:24:09]i000: Setting numeric variable 'ProdTools2007x64' to value 0

   [11E0:0E24][2015-08-06T09:24:09]i000: Registry key not found. Key = 'SOFTWARE\Scinaptic\OnePlaceMail\'

   [11E0:0E24][2015-08-06T09:24:09]i000: Setting numeric variable 'OnePlaceMailPreV7Installedx64' to value 0

   [11E0:0E24][2015-08-06T09:24:09]w120: Detected partially cached package: VSTORuntimeClient, invalid payload: VSTORuntimeClient, reason: 0x80070570

   [11E0:0E24][2015-08-06T09:24:09]i052: Condition 'VSTORFeature' evaluates to false.

   [11E0:0E24][2015-08-06T09:24:09]i052: Condition 'NETFRAMEWORK40' evaluates to true.

   [11E0:0E24][2015-08-06T09:24:09]i101: Detected package: VSTORuntime_Client, state: Absent, cached: Partial

   [11E0:0E24][2015-08-06T09:24:09]i101: Detected package: NetFx40Redist, state: Present, cached: None

   [11E0:0E24][2015-08-06T09:24:09]i101: Detected package: OnePlaceMail2013, state: Absent, cached: None

   [11E0:0E24][2015-08-06T09:24:09]i101: Detected package: OnePlaceMail2010, state: Absent, cached: None

   [11E0:0E24][2015-08-06T09:24:09]i101: Detected package: OnePlaceMail2007, state: Absent, cached: None

   [11E0:0E24][2015-08-06T09:24:09]i052: Condition 'NOT ((OnePlaceMailPreV7Installedx86) OR (OnePlaceMailPreV7Installedx64) OR (ProdTools2013x86) OR (ProdTools2013x64) OR (ProdTools2010x86) OR (ProdTools2010x64) OR (ProdTools2007x86) OR (ProdTools2007x64)) AND (OnePlaceMailVersion <> "enterprise")' evaluates to true.

   [11E0:0E24][2015-08-06T09:24:09]i199: Detect complete, result: 0x0

   [11E0:1038][2015-08-06T09:24:12]i000: Setting numeric variable 'EulaAcceptCheckbox' to value 1

   [11E0:1038][2015-08-06T09:24:30]i000: Setting string variable 'InstallFolder' to value 'C:\Program Files (x86)\OnePlace Solutions'

   [11E0:1038][2015-08-06T09:24:33]i000: Setting numeric variable 'EulaAcceptCheckbox' to value 1

   [11E0:0E24][2015-08-06T09:24:33]i200: Plan begin, 5 packages, action: Install

   [11E0:0E24][2015-08-06T09:24:33]i052: Condition 'NOT (VSTORVersionV4R >=v10.0.50325) OR NOT (VSTORVersionV4 >=v10.0.40820)' evaluates to true.

   [11E0:0E24][2015-08-06T09:24:33]w321: Skipping dependency registration on package with no dependency providers: VSTORuntime_Client

   [11E0:0E24][2015-08-06T09:24:33]i000: Setting string variable 'WixBundleLogVSTORuntimeClient' to value 'C:\Users\sysadmin\AppData\Local\Temp\OnePlaceMailLite201508060924090VSTORuntime_Client.log'

   [11E0:0E24][2015-08-06T09:24:33]w321: Skipping dependency registration on package with no dependency providers: NetFx40Redist

   [11E0:0E24][2015-08-06T09:24:33]i052: Condition '(Office2013Installed) AND (InstallOnePlaceMail = 1)' evaluates to false.

   [11E0:0E24][2015-08-06T09:24:33]i052: Condition '(Office2010Installed) AND (InstallOnePlaceMail = 1)' evaluates to true.

   [11E0:0E24][2015-08-06T09:24:33]i000: Setting string variable 'WixBundleRollbackLogOnePlaceMail2010' to value 'C:\Users\sysadmin\AppData\Local\Temp\OnePlaceMailLite201508060924091OnePlaceMail2010rollback.log'

   [11E0:0E24][2015-08-06T09:24:33]i000: Setting string variable 'WixBundleLogOnePlaceMail2010' to value 'C:\Users\sysadmin\AppData\Local\Temp\OnePlaceMailLite201508060924091_OnePlaceMail2010.log'

   [11E0:0E24][2015-08-06T09:24:33]i052: Condition '(Office2007Installed) AND (InstallOnePlaceMail = 1)' evaluates to false.

   [11E0:0E24][2015-08-06T09:24:33]i201: Planned package: VSTORuntime_Client, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: None, cache: Yes, uncache: Yes, dependency: None

   [11E0:0E24][2015-08-06T09:24:33]i201: Planned package: NetFx40Redist, state: Present, default requested: Present, ba requested: Present, execute: None, rollback: None, cache: No, uncache: No, dependency: None

   [11E0:0E24][2015-08-06T09:24:33]i201: Planned package: OnePlaceMail2013, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None

   [11E0:0E24][2015-08-06T09:24:33]i201: Planned package: OnePlaceMail2010, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register

   [11E0:0E24][2015-08-06T09:24:33]i201: Planned package: OnePlaceMail2007, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None

   [11E0:0E24][2015-08-06T09:24:33]i299: Plan complete, result: 0x0

   [11E0:0E24][2015-08-06T09:24:33]i300: Apply begin

   [0B08:0C80][2015-08-06T09:24:33]i360: Creating a system restore point.

   [0B08:0C80][2015-08-06T09:24:43]i361: Created a system restore point.

   [0B08:0C80][2015-08-06T09:24:43]i000: Caching bundle from: 'C:\Users\sysadmin\AppData\Local\Temp{c2adea7e-66b9-467d-b8d7-2f6d66617681}.be\OnePlaceMail-Lite-Setup.exe' to: 'C:\ProgramData\Package Cache{c2adea7e-66b9-467d-b8d7-2f6d66617681}\OnePlaceMail-Lite-Setup.exe'

   [0B08:0C80][2015-08-06T09:24:43]i320: Registering bundle dependency provider: {c2adea7e-66b9-467d-b8d7-2f6d66617681}, version: 30.23.15181.0

   [11E0:12BC][2015-08-06T09:24:43]w343: Prompt for source of package: VSTORuntimeClient, payload: VSTORuntimeClient, path: C:\Users\sysadmin\Desktop\vstor_redist.exe

   [11E0:12BC][2015-08-06T09:24:43]i338: Acquiring package: VSTORuntimeClient, payload: VSTORuntimeClient, download from: http://go.microsoft.com/fwlink/?LinkId=158918

   [0B08:03C4][2015-08-06T09:25:31]e000: Error 0x80070490: Failed to find expected public key in certificate chain.

   [0B08:03C4][2015-08-06T09:25:31]e000: Error 0x80070490: Failed to verify expected payload against actual certificate chain.

   [0B08:03C4][2015-08-06T09:25:31]e000: Error 0x80070490: Failed to verify signature of payload: VSTORuntime_Client

   [0B08:03C4][2015-08-06T09:25:31]e310: Failed to verify payload: VSTORuntimeClient at path: C:\ProgramData\Package Cache.unverified\VSTORuntimeCli…

   When installing OnePlaceMail-Lite I get an error with one of our users.

   Setup Failed. One or more issues caused the setup to fail. Please fix the issues

   0x80070490 - Element not found.

   Here is the log:

   [11E0:0E24][2015-08-06T09:24:09]i001: Burn v3.8.1128.0, Windows v6.1 (Build 7601: Service Pack 1), path: C:\Users\sysadmin\Desktop\OnePlaceMail-Lite-Setup.exe, cmdline: '-burn.unelevated BurnPipe.{175C933C-BB67-420D-93B1-B22346E47E75} {64EAAA5F-F948-4B51-8EA2-307938C5B2AC} 2824'

   [11E0:0E24][2015-08-06T09:24:09]i000: Initializing string variable 'InstallAdminUrl' to value ''

   [11E0:0E24][2015-08-06T09:24:09]i000: Initializing string variable 'InstallFolder' to value '[ProgramFilesFolder]OnePlace Solutions'

   [11E0:0E24][2015-08-06T09:24:09]i000: Initializing numeric variable 'InstallOnePlaceMail' to value '1'

   [11E0:0E24][2015-08-06T09:24:09]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\sysadmin\AppData\Local\Temp\OnePlaceMailLite20150806092409.log'

   [11E0:0E24][2015-08-06T09:24:09]i000: Setting string variable 'WixBundleOriginalSource' to value 'C:\Users\sysadmin\Desktop\OnePlaceMail-Lite-Setup.exe'

   [11E0:0E24][2015-08-06T09:24:09]i000: Setting string variable… more

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   Bug Resolved  ·  0 comments  ·  Issue  ·  Delete…  ·  Admin →
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3. Drag and Drop error Outlook 2013

   Here is the error OnePlace gave me after Lite updated today:

   An unhandled error has occurred in the drag/drop operation (Items_ItemAdd event handler). Please try the drag/drop operation again.

   Error: COM object that has been separated from its underlying RCW cannot be used.

   Application: mscorlib

   Method: IntPtr GetCOMIPFromRCW(System.Object, IntPtr, IntPtr ByRef, Boolean ByRef)

   Stack Trace: at System.StubHelpers.StubHelpers.GetCOMIPFromRCW(Object objSrc, IntPtr pCPCMD, IntPtr& ppTarget, Boolean& pfNeedsRelease)

   at Microsoft.Office.Interop.Outlook.MailItem.getSubject()

   at FileToWSSOutlookAddIn.ThisAddIn.a(UploadManifestOutlookFile A0, DocumentItem A1, MailItem A_2)

   at FileToWSSOutlookAddIn.ThisAddIn.a(UploadManifestOutlookFile A0, Object A1, MailItem A_2)

   at FileToWSSOutlookAddIn.ThisAddIn.c(Object A_0)

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   Bug Resolved  ·  6 comments  ·  Issue  ·  Delete…  ·  Admin →
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4. config_update is removed

   Hello thanks for read, i have my config_update.xml in the folder "C:\Users\me\AppData\Roaming\OnePlace Solutions"

   When i open outlook 2013 the file is deleted from the folder.

   And the configuration does not work.

   Any clue with this?

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   Bug Resolved  ·  6 comments  ·  Issue  ·  Delete…  ·  Admin →
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5. Solution Profiles 'losing' their specified groups, reverting to 'Everyone'

   I have noticed this since our upgrade to 7.4.2, occasionally OnePlace Live loses its memory of who should have access to certain Solution Profiles. In our organisation there are only two profiles that were originally set up to be accessed by 'Everyone'. The first few times this happened, I noticed at the staff member's desk. Luckily they don't gain access, as permissions are set in SharePoint. However, we do not want people seeing things they shouldn't be seeing. I thought maybe I was seeing things, but when I went in this afternoon there were very many profiles that were changed from 'Specific Groups' to 'Everyone'. This is a huge concern for us, so I was just wondering why this has only started happening since we got 7.4.2,and how to fix it please? https://d2r1vs3d9006ap.cloudfront.net/s3_images/1520805/oneplaceliveerror.png?1481255611

   I have noticed this since our upgrade to 7.4.2, occasionally OnePlace Live loses its memory of who should have access to certain Solution Profiles. In our organisation there are only two profiles that were originally set up to be accessed by 'Everyone'. The first few times this happened, I noticed at the staff member's desk. Luckily they don't gain access, as permissions are set in SharePoint. However, we do not want people seeing things they shouldn't be seeing. I thought maybe I was seeing things, but when I went in this afternoon there were very many profiles that were changed… more

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   1 comment  ·  Issue  ·  Delete…  ·  Admin →
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   Bug Resolved  ·  AdminElissa C (Admin, OnePlace Solutions) responded

   This bug was resolved in release 7.5