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System out of memory exception error

System out of memory error when saving attachments to SharePoint.

Using OPM version 6.3, Outlook 2010 with a known good SharePoint location. This issue only happens for one user.

An error has occurred retrieving folder information for the list: https://[Our URL]. Some folders for this list/library may not be available for selection.

Error: Exception of type 'System.OutOfMemoryException' was thrown.

Application: mscorlib

Method: System.String CtorCharArrayStartLength(Char[], Int32, Int32)

Stack Trace: at System.String.CtorCharArrayStartLength(Char[] value, Int32 startIndex, Int32 length)

at System.Xml.XmlTextReaderImpl.ReadAttributeValue()

at System.Xml.XmlTextReader.ReadAttributeValue()

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Timon Bakker shared this idea  ·   ·  Report…  ·  Admin →
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  • Elissa commented  ·   ·  Report

    Hi

    You will be able to upgrade to our latest version if your maintenance plan is still current.

    Kind regards

    Elissa

  • Andrew Agoratsios commented  ·   ·  Report

    HI Elissa,

    I guess we'll have to ask the software licensing team internally as that is the version we've been given to install, or does our corporate license allow us to upgrade ourselves?

    Regards,

    Andrew

  • Elissa commented  ·   ·  Report

    Hi Andrew

    Would upgrading be a possibility?

    There have been some fantastic additions since the version you are using - including our just released 6.5 version. Upgrading your software will also resolve this issue for you.

    Please let me know

    Kind regards

    Elissa

  • Andrew Agoratsios commented  ·   ·  Report

    Hi Elissa, no we seem to only have licenses for 6.0.8 at the moment.

    Thanks for the quick reply :)

  • Elissa commented  ·   ·  Report

    Hi Andrew

    Could you please confirm you are using our latest version, 6.4.2?

    Kind regards

    Elissa

  • Andrew Agoratsios commented  ·   ·  Report

    Hi, one of my clients is having a similar problem although it seems to be a different application listed in the error:

    The OnePlaceMail Outlook add-in encountered an unexpected issue.

    Error: Exception of type 'System.OutofMemoryException' was thrown

    Application: FileToWSSOutlookAddIn

    Method: Void .ctor(System.String, System.String)

    Stack Trace: at FileToWSSOutlookAddIn.FrmGettingStarted..ctor(String categoryNameOnTransfer, String setCategoryOnTransfer)

    at FileToWSSOutlookAddIn.ThisAddIn.a(Object A_0, RunWorkerCompletedEventArgs A_1)

    at System.ComponentModel.BackgroundWorker.OnRunWorkerCompleted(RunWorkerCompletedEventArgs e)

    at System.ComponentModel.BackgroundWorker.AsyncOperationCompleted(Object arg)

    I've tried the solution listed above to no avail - any other ideas?

    Regards,

    Andrew

  • Ilia Zhukov commented  ·   ·  Report

    Hi Timon,

    thank you for reporting this problem.

    Could you please confirm the issue is reproducible after workstation restart?

    If so, could you please:

    1) Uninstall OnePlaceMail

    2) Delete the Scinaptic folders under User/AppData (Local and Romaing folders)

    3) Delete the Scinaptic folder under C:\Program Files\ (or C:\Program Files (x86)\

    4) Install OnePlaceMail and try to reproduce the issue.

    Please update this topic with a results. Thank you.

    --

    Kind regards,

    Ilia Zhukov.

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