Skip to content

I suggest you ...

← OnePlaceMail (Desktop)

Error on starting Outlook with favourites.

Hi, in the last week or so I have had this problem. When starting Outlook, using version OPM 7.5.1, OUtlook gives the following error on start.

An error has occurred refreshing 'Favorites'

Error: The operation failed.

Application: Microsoft Outlook
Method: Void setWebViewURL(System.String)
Stack Trace: at Microsoft.Office.Interop.Outlook.MAPIFolder.setWebViewURL(String WebViewURL)
at FileToWSSOutlookAddIn.ThisAddIn.RefreshOutlookFoldersFromConfigFile(Boolean startUp)

I followed some suggestions of clearing favourites, but when I click "clear" I get this error below. I know of a few people who have the same issue as me. Any ideas what to do?

The OnePlaceMail Outlook add-in encountered an unexpected issue.

Error: Unable to cast COM object of type 'System._ComObject' to interface type 'Microsoft.Office.Core.IRibbonUI'. This operation failed because the QueryInterface call on the COM component for the interface with IID '{000C03A7-0000-0000-C000-000000000046}' failed due to the following error: Library not registered. (Exception from HRESULT: 0x8002801D (TYPEE_LIBNOTREGISTERED)).

Application: mscorlib
Method: IntPtr GetCOMIPFromRCW(System.Object, IntPtr, IntPtr ByRef, Boolean ByRef)
Stack Trace: at System.StubHelpers.StubHelpers.GetCOMIPFromRCW(Object objSrc, IntPtr pCPCMD, IntPtr& ppTarget, Boolean& pfNeedsRelease)
at Microsoft.Office.Core.IRibbonUI.InvalidateControl(String ControlID)
at FileToWSSOutlookAddIn.OPMOutlookRibbon.RebuildMoveAndCopyRecentLocations()
at FileToWSSOutlookAddIn.OPMOutlookRibbon.a(Object A0, EventArgs A1)
at Scinaptic.OnePlaceMail.API.Core.ConfigurationBase.a(Object A0, FileSystemEventArgs A1)
at System.IO.FileSystemWatcher.OnChanged(FileSystemEventArgs e)
at System.IO.FileSystemWatcher.CompletionStatusChanged(UInt32 errorCode, UInt32 numBytes, NativeOverlapped* overlappedPointer)
at System.Threading._IOCompletionCallback.PerformIOCompletionCallback(UInt32 errorCode, UInt32 numBytes, NativeOverlapped* pOVERLAP)

3 votes

We're glad you're here

Please sign in to leave feedback
Signed in as (Sign out)
Close
Close

We’ll send you updates on this idea

Warren Patterson shared this idea  ·   ·  Report…  ·  Admin →
How important is this to you?

We're glad you're here

Please sign in to leave feedback
Signed in as (Sign out)
Close
Close

We're glad you're here

Please sign in to leave feedback
Signed in as (Sign out)
Close
Close
Submitting...
An error occurred while saving the comment
  • Daniel T commented  ·   ·  Report

    Hi Zeeshan, that method was ON THE MONEY!
    Followed your instructions and voia la! success.
    Thanks a million!

  • Adminzeeshan.ahmed (Admin, OnePlace Solutions) commented  ·   ·  Report

    Hi Daniel,

    Thank you for providing update.

    If after updating to latest release you still get the error then can you please try to delete OnePlaceMail.PST for the user? Please ensure user is on release 7.5.2 and only one version of OnePlaceMail/Docs and office is installed on the machine. Please follow below steps.

    1. Go to File-->Account settings-->account settings-->Data files and remove OnePlaceMail PST


    2. Close Outlook and then navigate to C:\Users\Username\AppData\Local\OnePlaceSolution and delete OnePlaceMail.pst file
    3. Reopen Outlook, (PST will be created automatically) and see if issue still occurs

    Thanks
    Zeeshan

  • Daniel T commented  ·   ·  Report

    Update: I went to C$\users\**username**\AppData\Local\OnePlace Solutions (users original machine). Copied the contents of the file to the same location in the users profile in the new device. Saved over the top of it & restarted outlook which started up without any errors.

    *Not sure if you can use just anyone's files (incase you don't have access to that users previous folder) but it worked for me.

  • Daniel T commented  ·   ·  Report

    Hi I am using Win10, Office2016 & OnePlaceMail/Docs v7.5.2. I've reinstalled a few times now without success and the same errors appearing. Please help.

  • Brian Walworth commented  ·   ·  Report

    Our users have started to receive this error also. We would really like to hear about any solution you discover. Thanks

  • Michael Henningsen commented  ·   ·  Report

    We have the same error - started after installing latest Microsoft update.

    Please fix !!

OnePlaceMail (Desktop): Issue

Categories

Feedback and Knowledge Base

(thinking…)