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I trie to install One Place Mail.Get message 0x80081007 - The hash value is not correct.Anybody any ideas? Thx

the end of the log file mentions following problems;

[0DF4:0BBC][2015-08-13T17:29:07]i300: Apply begin

[176C:1554][2015-08-13T17:29:07]i360: Creating a system restore point.

[176C:1554][2015-08-13T17:29:07]i361: Created a system restore point.

[176C:1554][2015-08-13T17:29:07]i000: Caching bundle from: 'C:\Users\608007\AppData\Local\Temp{eb3ba968-63d0-44f9-9827-a2f968af6c59}.be\OnePlaceSolutions-Setup.exe' to: 'C:\ProgramData\Package Cache{eb3ba968-63d0-44f9-9827-a2f968af6c59}\OnePlaceSolutions-Setup.exe'

[176C:1554][2015-08-13T17:29:07]i320: Registering bundle dependency provider: {eb3ba968-63d0-44f9-9827-a2f968af6c59}, version: 30.23.15181.0

[0DF4:1090][2015-08-13T17:29:07]w343: Prompt for source of package: VSTORuntimeClient, payload: VSTORuntimeClient, path: C:\Users\608007\Desktop\VSTORuntime_Client

[0DF4:1090][2015-08-13T17:29:07]i338: Acquiring package: VSTORuntimeClient, payload: VSTORuntimeClient, download from: http://go.microsoft.com/fwlink/?LinkId=158918

[176C:0D20][2015-08-13T17:29:12]e000: Error 0x80091007: Hash mismatch for path: C:\ProgramData\Package Cache.unverified\VSTORuntime_Client

[176C:0D20][2015-08-13T17:29:12]e000: Error 0x80091007: Failed to verify hash of payload: VSTORuntime_Client

[176C:0D20][2015-08-13T17:29:12]e310: Failed to verify payload: VSTORuntimeClient at path: C:\ProgramData\Package Cache.unverified\VSTORuntimeClient, error: 0x80091007. Deleting file.

[176C:0D20][2015-08-13T17:29:12]e000: Error 0x80091007: Failed to cache payload: VSTORuntime_Client

[0DF4:1090][2015-08-13T17:29:12]e314: Failed to cache payload: VSTORuntimeClient from working path: C:\Users\608007\AppData\Local\Temp{eb3ba968-63d0-44f9-9827-a2f968af6c59}\VSTORuntimeClient, error: 0x80091007.

[0DF4:1090][2015-08-13T17:29:12]e349: Application requested retry of payload: VSTORuntime_Client, encountered error: 0x80091007. Retrying...

[0DF4:1090][2015-08-13T17:29:12]w343: Prompt for source of package: VSTORuntimeClient, payload: VSTORuntimeClient, path: C:\Users\608007\Desktop\VSTORuntime_Client

[0DF4:1090][2015-08-13T17:29:15]i338: Acquiring package: VSTORuntimeClient, payload: VSTORuntimeClient, download from: http://go.microsoft.com/fwlink/?LinkId=158918

[176C:0D20][2015-08-13T17:29:19]e000: Error 0x80091007: Hash mismatch for path: C:\ProgramData\Package Cache.unverified\VSTORuntime_Client

[176C:0D20][2015-08-13T17:29:19]e000: Error 0x80091007: Failed to verify hash of payload: VSTORuntime_Client

[176C:0D20][2015-08-13T17:29:19]e310: Failed to verify payload: VSTORuntimeClient at path: C:\ProgramData\Package Cache.unverified\VSTORuntimeClient, error: 0x80091007. Deleting file.

[176C:0D20][2015-08-13T17:29:20]e000: Error 0x80091007: Failed to cache payload: VSTORuntime_Client

[0DF4:1090][2015-08-13T17:29:20]e314: Failed to cache payload: VSTORuntimeClient from working path: C:\Users\608007\AppData\Local\Temp{eb3ba968-63d0-44f9-9827-a2f968af6c59}\VSTORuntimeClient, error: 0x80091007.

[0DF4:1090][2015-08-13T17:29:20]e349: Application requested retry of payload: VSTORuntime_Client, encountered error: 0x80091007. Retrying...

[0DF4:1090][2015-08-13T17:29:20]w343: Prompt for source of package: VSTORuntimeClient, payload: VSTORuntimeClient, path: C:\Users\608007\Desktop\VSTORuntime_Client

[0DF4:1090][2015-08-13T17:29:23]i338: Acquiring package: VSTORuntimeClient, payload: VSTORuntimeClient, download from: http://go.microsoft.com/fwlink/?LinkId=158918

[176C:0D20][2015-08-13T17:29:27]e000: Error 0x80091007: Hash mismatch for path: C:\ProgramData\Package Cache.unverified\VSTORuntime_Client

[176C:0D20][2015-08-13T17:29:27]e000: Error 0x80091007: Failed to verify hash of payload: VSTORuntime_Client

[176C:0D20][2015-08-13T17:29:27]e310: Failed to verify payload: VSTORuntimeClient at path: C:\ProgramData\Package Cache.unverified\VSTORuntimeClient, error: 0x80091007. Deleting file.

[176C:0D20][2015-08-13T17:29:27]e000: Error 0x80091007: Failed to cache payload: VSTORuntime_Client

[0DF4:1090][2015-08-13T17:29:27]e314: Failed to cache payload: VSTORuntimeClient from working path: C:\Users\608007\AppData\Local\Temp{eb3ba968-63d0-44f9-9827-a2f968af6c59}\VSTORuntimeClient, error: 0x80091007.

[0DF4:0BBC][2015-08-13T17:29:27]e000: Error 0x80091007: Failed while caching, aborting execution.

[176C:1554][2015-08-13T17:29:27]i330: Removed bundle dependency provider: {eb3ba968-63d0-44f9-9827-a2f968af6c59}

[176C:1554][2015-08-13T17:29:27]i352: Removing cached bundle: {eb3ba968-63d0-44f9-9827-a2f968af6c59}, from path: C:\ProgramData\Package Cache{eb3ba968-63d0-44f9-9827-a2f968af6c59}\

[0DF4:0BBC][2015-08-13T17:29:27]i399: Apply complete, result: 0x80091007, restart: None, ba requested restart: No

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Filip Van Goethem shared this idea  ·   ·  Report…  ·  Admin →
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  • Elissa commented  ·   ·  Report

    Hi Filip

    Thank you for this update.

    Can you please install the VSTO software, prior to installing the OnePlaceMail Product suite? Please use the following link to install VSTO:

    http://go.microsoft.com/fwlink/?LinkId=158918

    Please let me know if you experience any further issues.

    Kind regards

    Elissa

  • Filip Van Goethem commented  ·   ·  Report

    Hi Elissa,

    Downloaded the OnePlaceMail_Outlook2013.msi

    The msi starts running and closes after a short while. Nothing was changed. Tried it on different pc's. Same result.

    Regards,

    Filip,

  • Elissa commented  ·   ·  Report

    Hi Filip

    Thank you for your inquiry. Can you please try to download the software again and reinstall?

    Alternatively, can you please try to install using the MSI which can be found here: http://www.oneplacesolutions.com/help/current/#?id=7010

    Please let me know if this issue persists. 

    Kind regards

    Elissa

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