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Installation Error - system components

Installation Error:

Windows 7, Office 2010 (Outlook 2010 and Sharepoint 2010)

When attempting to install, error message appears, "An error occurred while installing system components for Scinaptic OnePlaceMail. Setup cannot continue until all system components have been successfully installed."

Additional notes after reading through other posts:

The instalaltion package selected was the x86 version.

The setup.exe file and FileToWSSOutlookAddInSetup-x86.msi files are in the same folder within the path: C:\Users\Downloads\oneplacemail-express-edition-6-5.zip\1 Client Installation\Office 2010\x86 (based on Office version not OS)\Outlook Addin

The application was successfully installed on other computers within the same organizationa & department (admin rights and other permissions would be assumed to be the same across these computers).

Any suggestions would be welcome as this is a valuable tool.

Thanks

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Russell Cooper shared this idea  ·   ·  Report…  ·  Admin →
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  • Elissa commented  ·   ·  Report

    Hi Russell

    Thank you for your response.

    Microsoft VSTO Runtime is installed part of MS Office 2010, but may have encountered an issue when being installed.

    Were you able to resolve the issue you mentioned above?

    Kind regards

    Elissa

  • Russell Cooper commented  ·   ·  Report

    Hi,

    So tried opening with both files - same errors.

    Then tried after I logged in on her computer and the rror persists but was able to see a "Details" window which indicates the problem is the VSTO 2010 referenced above and that the system administrator is blocking it. This might be a question for the internal IT dept however I wouldn't have thought my colleague's access/rights would have been different. And I was able to see VSTO in the Program Files on her computer.

    Wouldn't this VSTO Runtime be installed as part of Microsoft 2010?

    Thanks

    Russell

  • Elissa commented  ·   ·  Report

    Hi Russell,

    Thank you for checking and advising the current software installed.

    Are you using the setup.exe file or .msi ? Please try both.

    Is it possible for another user to log in & try to install the software?

    Kind regards

    Elissa

  • Russell Cooper commented  ·   ·  Report

    Hi Elissa,

    I can confirm the .NET Framework installed is version 4.5 and that VSTO Runtime for 2010 is installed (teh way I checked VSTO was through the Program Files folder which I gather may not necessarily be reliable?).

    Thanks,

    Russell

  • Elissa commented  ·   ·  Report

    Hi Russell

    Thank you for your inquiry.

    Could you please confirm that the prerequisites for OnePlaceMail are installed on this computer?

    Please confirm :

    .NET Framework 4.0 and VSTO Runtime for Office 2010 are installed.

    I look forward to your response!

    Kind regards

    Elissa

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