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Custom email filename formats not working

I'm trying to update the filename format generated when dragging and dropping an email into OnePlaceMail. I've used the configupdate.xml examples from the administration guide to set a custom filename but none of them seem to work. The config.xml is being updated but my file format stays as the default. The preset formats such as sentonsendername_title work fine.

I'm on 6.6.1 Express, Outlook 2010 and Sharepoint 2013. Any ideas?

Thanks

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Tony Flynn shared this idea  ·   ·  Report…  ·  Admin →
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  • Elissa commented  ·   ·  Report

    Hi Tony

    Thank you for providing this.  Apologies, I just noted you are using Express. This feature is available in our Enterprise version only. 

    Kind regards

    Elissa 

  • Tony Flynn commented  ·   ·  Report

    Hi Elissa, thanks for the reply.

    Here's a copy of the config_update.xml. It's straight out of the Administrator guide:

    <configuration>

    <outlook>

    <filenameMethod action="delete"/>

    <filenameMethod value="custom" customFileFormat="CompanyPrefix_[subject]_[sendername]_[uniquehash]" action="insert"/>

    </outlook>

    </configuration>

    The config.xml is being updated with the new value, but the filename still comes up as the default.

    Thanks

    Tony

  • Elissa commented  ·   ·  Report

    Hi Tony

    Thank you for your inquiry.

    Are you able to send through a screenshot of the config_update.xml you are attempting to deploy?

    Kind regards

    Elissa

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