Great to hear Adam!

Cori, if you are able to carry out the same steps, and let me know if you are still having issues that would be great.

Kind regards

Elissa

This worked and the buttons reappeared. Awesome. Thanks for your help!

HI Adam

Thank you for this screen shot.

Could you please try the following:

Close Outlook

Could you please browse to the following location

c:\users\\Appdata\Roaming\Scinaptic\OnePlaceMail

Please delete the file named config.xml

Please reopen Outlook

Could you please advise the outcome?

Kind regards

Elissa

I emailed support for a screen share.

I also looked at your second email. I have Office 2010 and it was not upgraded from 2007 at least recently or after your app was added. I also added the VSTO error code. It did not work upon reload, but I did capture the detailed error which I am uploading. https://d2r1vs3d9006ap.cloudfront.net/s3_images/1093990/elissa-090114.PNG?1409606336

Hi Adam & Cori

Could you please confirm whether you have both recenlty upgraded office?

Please see following KB: http://www.scinaptic.com/support/0054.html

Also, could you please carry out the following steps: http://www.scinaptic.com/support/0053.html

Please let me know if you get any error messages after carrying out the above.

Kind regards

Elissa

Not yet, Elissa is still providing suggestions

I am having the same issues. Were you able to resolve?

See previous comment...no change.

Can we do a "join me" or Skype call next week so you can see?

Also...fyi, i am using outlook 2010 x 86 on windows 8.1 OS machine if it matters.

Hi Adam

Thanks - can you please advise the outcome if you modify it to 3, then close/reopen Outlook? 

Kind regards

Elissa

I checked and it was set at 2. I modified it to equal 3, updated and rebooted. I then repaired the software again and reopened outlook. The buttons still did not appear. Same status - loads and is in active add on, but the buttons do not appear in the menu? Adam

Hi Adam

Thanks for this information.

Could you please check the registry setting at HKEY_CURRENT_USER\Software\Microsoft\Office\Outlook\Addins\FileToWssAddin.

Could you please check the load behaviour for the add in here. It should be set to 3.

Kind regards

Elissa

It worked the first time I installed, but my system locked up for some reason and then the next time I logged into Outlook the buttons disappeared. I repaired/reinstalled the system – made sure all signs of your program was out of the registry. I also repaired outlook...still not working? Other troubleshooting was not related to my issue.

No buttons show on the toolbar and not listed in the customization bar...

Its active - in active section and the button is checked

https://d2r1vs3d9006ap.cloudfront.net/s3_images/1092507/scinaptic1.png?1409189383" rel="nofollow">

Hi Adam

Thank you for your inquiry.

Could you please check the add in via Outlook, FIle, Options, Add in. Please select Manage COM Add-ins, Go and check that OnePlaceMail is selected here.

https://d2r1vs3d9006ap.cloudfront.net/s3_images/1092493/AddinOutlook.jpg?1409186253

Please let me know the outcome.

Kind regards

Elissa