Emails moved to "Recovered Files" folder converting to draft
For any reason if the emails are moved to "Recovered Files" folder then they don't remain in their original format. For some reason they are turning to draft mode. Even if moved back to "Inbox" emails remain in draft mode.
Please help in resolving the issue ASAP.
OnePlaceMail
Build: 30.29.20196.12
Outlook Version: 2016/2019/365
Nilesh Jain
shared this idea
This issue has been resolved in our latest release, OnePlace Solutions Desktop 8.2 which is now available for download.
Please download the latest release here: https://www.oneplacesolutions.com/downloads.html
And to see what else is includes in 8.2, please select the following link: https://www.oneplacesolutions.com/help/current/#?id=2004
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AdminSupport
(Admin, OnePlace Solutions)
commented
Hi Nilesh
This issue is resolved in the next release. We expect R8.2.0 to be available early next week.
Ashley Gregory
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AdminSupport
(Admin, OnePlace Solutions)
commented
Hi Nilesh
We have replicated this behavior and have begun investigating the cause.
As usual, if you hold a current subscription or support contract please feel free to submit a support request through our website.
Ashley Gregory