Elissa,

It looks like the issue happened only with the 7.0 package. We made sure that version 7.1 was used and it fixed this issue. I think that it was a known issue with 7.0.

Thanks,

Benoit

Hi Benoit

If possible, I'd like to set up a screenshare for further troubleshooting.
Please email me at mailto:support@oneplacesolutions.com so that we can set up a suitable time.

Kind regards

Elissa

Elissa,

Yes, the value is set to 3 but the toolbar doesn't display.

One difference between my machine, where it is working, and the other test computers is that I am in 64 bits and the other machines are still on 32 bits.

What else can I check?

Thanks,

Hi Benoit

Can you please check the registry at HKEY_LOCAL_MACHINE\Software\Office\Excel\Addins\OnePlaceDocs Excel

and confirm the loadbehavior setting here is set to 3

Kind regards

Elissa

Hi,

Yes, the standalone application works. It is just missing from the Office toolbar.It is working on my machine but not on two other test machines.

Thank,

HI Benoit

Thank you for your inquiry.

Have you installed OnePlaceDocs on this machine? This is the software needed for the addin to appear in Word/Excel/PowerPoint.

This can be selected when using the installer package.

Kind regards

Elissa