We are experiencing a similar problem, have reinstalled the latest version of OnePlace and yhet we still get the error message:

Error Message:

There was a problem refreshing Recent Locations

Error: Cannot create the folder.

Application: Microsoft Outlook
Method: Microsoft.Office.Interop.Outlook.MAPIFolder Add(System.String, System.Object)
Stack Trace: at Microsoft.Office.Interop.Outlook._Folders.Add(String Name, Object Type)
at FileToWSSOutlookAddIn.ThisAddIn. RefreshRecentOutlookFoldersFromConfigFile(Boolean isStartup)

Please help!

Update: deleting the recents.xml file in the user profile resolved this issue.

Thank you for your assistance Philip!

Kind regards

Elissa

Hi Philip

Thanks, please send a screenshot through to mailto:support@oneplacesolutions.com . Can you please also send a copy of recents.xml which can be found at C:\users\\appdata\roaming\Oneplace Solutions

Kind regards

Elissa

Build: 30.23.15295.0

Release Number 7.2

Yes I have cleared the recent locations but the same error appears.

Hi Philip,

can you please confirm the version of OnePlaceMail you have installed?

Also, could you please confirm you have cleared the recent locations, via OnePlaceMail Settings ?

Kind regards

Elissa

What's the solution for this? I have the similar error..

Hi Juan

Thank you for your inquiry.

If the location settings are greyed out, this can be adjusted via a config_update.xml

Please find instructions here on how to re-enable these settings

http://www.oneplacesolutions.com/help/current/#?id=5197

Please set the enable to "true"

Kind regards

Elissa

Hi Elissa

When I go to OnePlaceMail settings > My SharePoint, "Recent Locations" is greyed out.

Where can I adjust these settings?

I have R6.6.1 installed.

Thank you in advance

Thank you. I will review this shortly, and respond via email

Kind regards

Elissa

Hi, Email sent to Support email address with attached info as requested.

Thanks, can you please take a screenshot of the software listed in control panel. Also could you please copy the config.xml -(C:\users\\appdata\roaming\scinaptic\oneplacemail) and send these to mailto:support@scinaptic.com

Kind regards

Elissa

Hi, Yes i have completed that and have both restarted outlook and have also restarted the PC. Same issue still happens. Software was only installed about 1 week ago with latest download from your website.

Hi TrimbleNetworks

Can you please go to OnePlaceMail Settings, Outlook and select "Clear Recent Locations"

Can you please confirm the version of OnePlaceMail you have currently installed?

This issue was resolved in R6.6

Kind regards

Elissa