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Angharad Davies

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  1. Update has broken my SharePoint Connection - I now see Error: (500) Internal Server Error

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    Bug Resolved  ·  5 comments  ·  OnePlaceMail (Desktop) » Issue  ·  Admin →
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    Angharad Davies commented  · 

    This appeared after I tried to 'Copy email to OnePlaceMail' from 'My OnePlaceMail' - 'Recent'.

    https://d2r1vs3d9006ap.cloudfront.net/s3_images/924365/Error2.JPG?1373547563

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    Angharad Davies commented  · 

    https://d2r1vs3d9006ap.cloudfront.net/s3_images/924262/Error1.JPG?1373530039

    https://d2r1vs3d9006ap.cloudfront.net/s3_images/924263/Error.JPG?1373530082

    Angharad Davies shared this idea  · 

  2. Can you attach additional emails to an already created List item, through Outlook/OnePlaceMail?

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    6 comments  ·  OnePlaceMail (Desktop) » Issue  ·  Admin →
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    Angharad Davies commented  · 

    Great, thanks.

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    Angharad Davies commented  · 

    Hi Colin,

    Thank you for your prompt reply.

    The first option is probably not a solution from our clients perspective, it's a little cumbersome, as some of our users aren't very familiar with how Sharepoint works.

    I'm exploring the second option.

    ...further information as to why this Enhancement would be useful from our point of view:

    We allow clients to view (List) items they've raised regarding their systems/platforms, in order for them to monitor progress, update, review or close issues. Occasionally an issue might be closed but then re-opened when a bug re-appears, this period may span a few months. We'd like to be able to keep the original attached email but add an additional, more recent correspondence that may not have the original message within it.

    Thanks,

    Angharad

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  3. OnePlaceMail not capturing the body of an email when I saved to a List.

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    Bug Resolved  ·  2 comments  ·  OnePlaceMail (Desktop) » Issue  ·  Admin →
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    Angharad Davies commented  · 

    Hi Colin,

    It does work but it has real limitations, especially if several correspondence is within one email. It makes the content pretty unreadable.

    Currently, I have to remember to copy the body of the email before I use OnePlaceMail, otherwise it won't allow me to access Outlook once OnePlaceMail is open. As an Enhancement, it would be good if the user could copy the email (body) at any point ...but I imagine that this wouldn't be possible?

    Thanks,

    Angharad

    Angharad Davies shared this idea  · 

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