47 results found

1. Metadata column width needs to be fixed

   If the width of metadata columns is adjusted for comfortable work and reading then all is collapsed back to very narrow defaults after the click of refresh button.
   It would be great to get keeping user settings fixed.

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2. Blocked Shutdown

   OnePlace Document Explorer blocks the Windows Restart/Shutdown process, so the computer displays "Restarting" for a good 5-10 mins plus before actually rebooting. If I disable the Document Explorer from Startup, the shutdown/restart process works fine. I re-enable Document Explorer in Startup and the issue returns. I have updated to the latest version and the problem still exists.

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3. I am getting the following error suddenly trying to use the Office 2013 Lite version of OnePlaceMail.

   An error has occurred saving file to Sharepoint.

   Error: Object reference not set to an instance of an object.

   Application: OnePlaceMail2013
   Method: Void SaveToSharePointButtonClick(Scinaptic.OnePlaceMail.API.Core.OPMRecentLocation, Scinaptic.OnePlaceMail.API.Core.UploadFilingTrigger)
   Stack Trace: at FileToWSSOutlookAddIn.ThisAddIn.SaveToSharePointButtonClick(OPMRecentLocation copyToRecentLocation, UploadFilingTrigger trigger)

   Please advise.

   Thanks so much!

   Steve

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4. Upcoming changes for Lite Desktop

   We have recently announced the release of OnePlace Solutions Desktop 8.0 full product.

   Release 8.0 Desktop Software also marks the end of the OnePlaceMail Desktop Lite (Free) Plan.

   However, we will continue to support the community through our freemium offer – the OnePlaceMail App Lite.

   We're also providing extended support for existing OnePlaceMail Desktop Lite Plan users with OnePlaceMail Lite support on the recently launched 7.12.2 desktop update.

   The OnePlaceMail App supports all Microsoft Outlook environments, including Windows Desktop, MacOS, Web browser, iOS, and Android when connecting to Microsoft 365 SharePoint, Microsoft Teams, and OneDrive for Business. The ability to save both email and attachments remain, along with the automatic capture of email attributes and the ability to complete metadata without leaving Outlook.

   For further information & options, please select the following link:

   https://www.oneplacesolutions.com/news/announcement-upcoming-changes-for-the-lite-desktop-plan.html

   If you're not sure what your next steps are or have other questions, please visit our Feature Comparison page or contact success@oneplacesolutions.com

   We have recently announced the release of OnePlace Solutions Desktop 8.0 full product.

   Release 8.0 Desktop Software also marks the end of the OnePlaceMail Desktop Lite (Free) Plan.

   However, we will continue to support the community through our freemium offer – the OnePlaceMail App Lite.

   We're also providing extended support for existing OnePlaceMail Desktop Lite Plan users with OnePlaceMail Lite support on the recently launched 7.12.2 desktop update.

   The OnePlaceMail App supports all Microsoft Outlook environments, including Windows Desktop, MacOS, Web browser, iOS, and Android when connecting to Microsoft 365 SharePoint, Microsoft Teams, and OneDrive for Business. The ability to… more

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5. New Release 7.12.1 - OnePlace Solutions Desktop

   We are pleased to announce that OnePlace Solutions Desktop 7.12.1 Release is now available for download.

   This release includes support for BCS columns for SharePoint 2016 & 2019 on premises.

   To find out more information, please click here: https://www.oneplacesolutions.com/help/7.12/whatsnew/whats-new.htm

   Download here: https://www.oneplacesolutions.com/downloads.html

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6. Intermittent 503 error when using OnePlaceMail App or OnePlace Solutions Desktop with Office 365

   Due to the current situation with COVID-19 and many people now working remotely, some Microsoft services are throttling to handle the extra load.
   This can result in a ‘503’ (Service Unavailable/Server Too Busy) is one of the errors that may appear when this occurs.

   Due to this, the 503 error may also appear intermittently when using the OnePlaceMail App as well as OnePlaceMail & OnePlaceDocs Desktop with Office 365.

   We have logged this with Microsoft Support and encourage users experiencing this to do the same via their tenant in Central Administration

   Kind regards

   Elissa

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7. Folders created by name into to search result

   As discussed with Zeeshan – Site name is already present ( default ) with folder but I wanted to show the created by name with folder name.

   Site Name Included in Folder/Doc Set:-

   Requirement:-
   Folder/ Doc Set name + (Created By)

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8. OnePlace Solutions Server Components

   OnePlace Solutions server Components should be configuration.

   As discussed with Adrian Zurcher, The FileToWSS call (/vtibin/FileToWSS.asmx), is to check if you have server components installed. In some scenarios (when the SharePoint environment has external data/BCS columns), users of OnePlaceMail would like to see these external columns. However, Marsh doesn’t have any BCS columns so therefore doesn’t require server components to be installed, hence you receive 404 error (file not found) when making FiletoWSS call.

   Please note, this is just a check to see if the server component is installed on your SharePoint site and is a normal behaviour of OnePlaceMail.

   OnePlace Solutions server Components should be configuration.

   As discussed with Adrian Zurcher, The FileToWSS call (/vtibin/FileToWSS.asmx), is to check if you have server components installed. In some scenarios (when the SharePoint environment has external data/BCS columns), users of OnePlaceMail would like to see these external columns. However, Marsh doesn’t have any BCS columns so therefore doesn’t require server components to be installed, hence you receive 404 error (file not found) when making FiletoWSS call.

   Please note, this is just a check to see if the server component is installed on your SharePoint site and is a normal behaviour… more

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9. Default Settings when uploading Existing File to SharePoint

   When you copy a file to SharePoint there is the option to Overwrite Existing Files. In addition you can right-click an existing file to use the property values from the existing file as defaults for the uploaded file.

   In many use cases we will have a scenario where we receive an updated copy of an existing file and will want to upload this to create a new version that inherits the existing property values. Is it possible to set this action as the default when the folder selected for upload contains a file with the same name?

   Obviously this would require the software to check for a file of the same name and this could cause performance issues so an alternative could be that the user, knowing that the file is already, selects an option to default the properties and the file properties are looked up at the point that Save is clicked (warn/error if file not found)

   This would save a lot of time on this action for the user. It would also make sense that a user can set this option enabled as default as required.

   I have attached a screenshot of the current method with a comment added.

   Regards
   Dave

   When you copy a file to SharePoint there is the option to Overwrite Existing Files. In addition you can right-click an existing file to use the property values from the existing file as defaults for the uploaded file.

   In many use cases we will have a scenario where we receive an updated copy of an existing file and will want to upload this to create a new version that inherits the existing property values. Is it possible to set this action as the default when the folder selected for upload contains a file with the same name?

   Obviously this would… more

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10. Installing the Legal Matter Management profile

    I've installed the site collection and the email columns, etc. (I think) as required by the installation guide but when I create a Legal Matter Management solution profile there doesn't seem to be a place for creating Client or Matter lists. I've attached a screenshot to show what I see. How should I proceed?

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11. OPM Download Feature - Insert from SharePoint - BackGround Downloading

    OPM Download Feature is heavily used by our team. We are looking for some improvement in this feature because currently users are not comfortable with this long running download time and it was impacted our application usages.
    Below are the steps:-
    • Go to outlook  open new email window  click on “Insert from SharePoint”
    • Search the site  open the folder  select the documents & email  click on “Insert as Attachment”
    • OPM download the files and attached with in email - It will take more time and outlook blocked, no activity performed .

    Requirement: If team implement something like "Background downloading" feature while documents & email download from SharePoint. So that users can use the outlook without any wait.

    OPM Download Feature is heavily used by our team. We are looking for some improvement in this feature because currently users are not comfortable with this long running download time and it was impacted our application usages.
    Below are the steps:-
    • Go to outlook  open new email window  click on “Insert from SharePoint”
    • Search the site  open the folder  select the documents & email  click on “Insert as Attachment”
    • OPM download the files and attached with in email - It will take more time and outlook blocked, no activity performed .

    Requirement:… more

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12. width of fields when Adding or editing

    When adding a file (email or document) it would be desirable to view more than the first 25 characters when assigning metadata to a file.

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13. Folder names to support the same characters as SharePoint

    SharePoint allows more characters than OnePlace does, eg #

    Currently having a hash (#) character in a folder name works fine in SharePoint but when trying to view the contents in OnePlace, it doesn't display the contents of the folder.

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14. Release 7.7 now available for download

    We are excited to announce 7.7 is now available for download. This release, sees a focus on check in / check out capability in OnePlaceDocs.

    To download the full product suite, please click here https://www.oneplacesolutions.com/help/current/#?id=2004
    To see the full set of enhancements and fixes, please select the following link: https://www.oneplacesolutions.com/help/current/#?id=2004

    -OnePlace Solutions Team

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15. New Release - 7.6 now available

    OnePlace Solutions release 7.6 is now available.

    We have improved performance & included some bug fixes. To see what else is included click here: https://www.oneplacesolutions.com/help/7.6/whatsnew/whats-new.htm

    Download here !
    https://www.oneplacesolutions.com/downloads.html

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16. OnePlaceMail / OnePlaceDocs & O365 return intermittent '429' error

    We are currently aware of an intermittent issue relating to saving/browsing libraries via OnePlaceMail & OnePlaceDocs, with O365.

    Some customers have reported an intermittent error stating "The Remote server returned an error (429).

    We are working to resolve this issue as soon as possible and are currently in discussion with Microsoft.

    This item will be updated as soon as possible.

    If you are experiencing this, please feel free to respond to this thread or submit a ticket via our website.

    Thank you

    Elissa

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17. Latest Outlook update breaks OPM

    Latest Monthly Channel for Outlook October 10, 2017
    Version 1708 (Build 8431.2107) will break all versions of OPM.

    Version 7.4 Lite, Version 7.4 Full, Version 7.5.1 no longer work.

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18. Issue with OnePlaceMail

    We are currently aware of an issue regarding OnePlaceMail, where multiple errors appear when launching Outlook.

    We are working on this issue and aim to have a release update available as soon as possible.

    If you would like an immediate workaround, please click on the following link for details on how to resolve this issue.

    https://www.oneplacesolutions.com/support/0134.html

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19. OnePlace Solutions Release 7.5 now available for download!

    OnePlace Solutions release 7.5 is now available.

    We listened to our user feedback and we're excited to introduce background upload to OnePlaceMail and OnePlaceDocs.
    Also included... ability to download multiple files from SharePoint and delete files using OnePlaceDocs

    Download here !
    https://www.oneplacesolutions.com/downloads.html

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20. Release 7.4.5 now available!

    Microsoft are poised to release a security feature in their next Office update that will prevent opening potentially malicious emails. This release prevented OnePlaceMail from previewing email files stored in SharePoint, OnePlace Solutions identified this issue and quickly created a fix, enabling you to see a preview of emails while retaining the new levels of increased security.

    Who will this impact?
    • All users upgrading to Microsoft Office 2016 (build 1703 onwards.)

    Feature enhancements:
    * Excel documents opened from OnePlaceDocs Explorer, or OnePlaceMail are now opened in the same instance of Excel, allowing users to copy between files. Available for Excel 2013 and above.

    • We are now displaying an icon to show when an item has been declared as a record in SharePoint.

    Download the latest release by selecting the following link:
    https://www.oneplacesolutions.com/downloads.html

    Microsoft are poised to release a security feature in their next Office update that will prevent opening potentially malicious emails. This release prevented OnePlaceMail from previewing email files stored in SharePoint, OnePlace Solutions identified this issue and quickly created a fix, enabling you to see a preview of emails while retaining the new levels of increased security.

    Who will this impact?
    • All users upgrading to Microsoft Office 2016 (build 1703 onwards.)

    Feature enhancements:
    * Excel documents opened from OnePlaceDocs Explorer, or OnePlaceMail are now opened in the same instance of Excel, allowing users to copy between files. Available for… more

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