11 results found

1. OnePlaceDocs adding not appearing in ribbon

   Hi there,

   I have an issues where the oneplacedoc addin is ticked under COM addins in word 2013 but it does not appear in the ribbon. I have tried to reinstalling oneplacedocs with no luck.

   Please help!

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   Bug Resolved  ·  3 comments  ·  Delete…  ·  Admin →
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2. Acrobat DC support?

   For some reason, we are unable to get the one place solution ribbon to appear in acrobat DC. It worked great in acrobat 10, but there is no trace of it in DC. The release list for 7.1 said that it was supported and we are currently on 7.4. How do you configure acrobat DC to work with oneplacesolutions?

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   Bug Resolved  ·  2 comments  ·  Delete…  ·  Admin →
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3. Unable to save attachments to SharePoint

   When moving attachments to SharePoint from Outlook I get the following error:

   An error has occurred saving file to Sharepoint.

   Error: Object reference not set to an instance of an object.

   Application: OnePlaceMail

   Method: Void CopyAttachmentsToSharePointButton_Click(Microsoft.Office.Interop.Outlook.AttachmentSelection)

   Stack Trace: at FileToWSSOutlookAddIn.ThisAddIn.CopyAttachmentsToSharePointButton_Click(AttachmentSelection attachmentsSelected)

   Any ideas?

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   Bug Resolved  ·  13 comments  ·  Delete…  ·  Admin →
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4. Anomalous Microsoft Word error (no code)

   Has any other user had a situation where everything is working fine and then the user gets a Microsoft Word error stating that the file cannot be opened? There is no error code given and if the computer is rebooted, then everything works fine again for awhile until the error appears again. No error / event logs in Word.

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   Bug Resolved  ·  2 comments  ·  Delete…  ·  Admin →
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5. Install Problem

   We are installing OnePlace on 30 workstations and so far it has been VERY easy and straightforward; however, I can't get Mail or Docs to install on one laptop running Win 8.1. Install goes straight to "complete" and installs nothing.

   Apps appear in Control Panel list, but no where else.

   Any ideas?

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   Bug Resolved  ·  5 comments  ·  Delete…  ·  Admin →
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6. Save to SharePoint overwrites existing SharePoint document when given a new name

   Hi,

   We open a (Word) document named "Meetingreport.docx" with the OnePlaceDocs explorer, and we edit this document by adding some text.

   We push on the "save to SharePoint" button, and give this document a new name (title AND name) "Meetingreport2.docx". Then the newly added text is added in both files "Meetingreport.docx" AND "Meetingreport2.docx".

   We constantly have to downgrade the version of the first document to keep things right.

   Is it something we do wrong, or is it a program issue?

   Thanks for having a look.

   Kind regards,

   Kenny

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   Bug Resolved  ·  1 comment  ·  Delete…  ·  Admin →
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7. Cannot save a .xlsm file.

   When I try to save a Excle file with macros (.xlsm) with OnePlaceDocs v7, I get a message that VB project cannot be saved to an .xlsx and will be lost.

   I have the option to say yes to continue and lose code or no to change the file type. If I press no, nothing happens.

   How can I save an .xlsm to SharePoint?

   Thanks

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   Bug Resolved  ·  6 comments  ·  Delete…  ·  Admin →
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8. Exception from reading manifest from file (VSTO)

   Hi all,

   After installing OnePlace Solutions (7.3) on newly configured laptops, we now get a strange error when opening Outlook, Word, Excel:

   https://d2r1vs3d9006ap.cloudfront.net/s3_images/1417278/2016-05-1711_05_14-Inbox-Kenny.Vandemoortele@farys.be-Outlook.png?1463475943

   our Microsoft .Net framework is 4.6.

   What we also noticed is that newly configured laptops don't get following registry entries (yellow):

   https://d2r1vs3d9006ap.cloudfront.net/s3_images/1417279/2016-05-1711_08_23-RegistryEditor.png?1463476172

   Thanks for any help!

   Kind regards,

   Kenny

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   Bug Resolved  ·  7 comments  ·  Delete…  ·  Admin →
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9. error loading folders - click for details ==> 500 internal server error

   Most of my folders are not able to load. See attachment. When opening the URL in my browser I am able to access the location, Please help me out. https://d2r1vs3d9006ap.cloudfront.net/s3_images/1438456/error_loading_folders.png?1466692685

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   Bug Resolved  ·  1 comment  ·  Delete…  ·  Admin →
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10. Error during opening office packets

    Hi,

    We use the OnePlaceMAilSolutions; OnePlaceDocs and OnePlaceMail.

    I receive the following message while opening a office packet (outlook, word,..) https://d2r1vs3d9006ap.cloudfront.net/s3_images/1469790/Capture.PNG?1471616818

    I already tried to reinstall the application and repair office components. We use the OnePlaceSolutions 7.3.3 and .NET framework 4.6.1

    Thanks in advance.

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    Bug Resolved  ·  1 comment  ·  Delete…  ·  Admin →
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11. Click to activate license button then 0x80070005

    Hi

    A user in our organisation has an issue with OnePlaceDocs and I do not understand why.

    When he opens OnePlaceDocs a message "Click to activate license" is displayed, and when we click on it, we have an error (then we click on "Try license check again", and it's ok).

    I do not understand why we have this, because as you can see on my screenshot (sorry I greyed the confidential favourites), the user already has favourite in OnePlace docs, so the license is activate yet.

    Could you please explain why we have this ? We have few other users in the same situation.

    Thanks in advance

    Regards

    https://d2r1vs3d9006ap.cloudfront.net/s3_images/1489929/click_to_activate_license1.jpg?1475073787

    https://d2r1vs3d9006ap.cloudfront.net/s3_images/1489930/click_to_activate_license2.jpg?1475073812

    Hi

    A user in our organisation has an issue with OnePlaceDocs and I do not understand why.

    When he opens OnePlaceDocs a message "Click to activate license" is displayed, and when we click on it, we have an error (then we click on "Try license check again", and it's ok).

    I do not understand why we have this, because as you can see on my screenshot (sorry I greyed the confidential favourites), the user already has favourite in OnePlace docs, so the license is activate yet.

    Could you please explain why we have this ? We have few other users… more

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    Bug Resolved  ·  3 comments  ·  Delete…  ·  Admin →
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