zeeshan.ahmed
My feedback
33 results found
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1 vote
An error occurred while saving the comment -
1 vote
An error occurred while saving the comment zeeshan.ahmed
commented
Hi Sarah,
Thank you for your inquiry.
To use OnePlaceMail (Office Store app), you need Microsoft Office365 account.
Regards,
Zeeshan -
1 vote
An error occurred while saving the comment zeeshan.ahmed
commented
Hi Sarah,
Thank you for your inquiry.
To use OnePlaceMail Officestore app, you can only use your Office365 account.
Regards,
Zeeshan -
1 vote
An error occurred while saving the comment zeeshan.ahmed
commented
Hi Mark,
Thank you for your inquiry.
I will email you the resolution.
Regards,
Zeeshan -
1 vote
An error occurred while saving the comment zeeshan.ahmed
commented
Hi Randy,
Thank you for your inquiry.
can you tell us what lower level permission is assigned to users? whatever users SharePoint permission is what we use in OnePlaceMail.
Regards,
Zeeshan -
3 votes
An error occurred while saving the comment zeeshan.ahmed
commented
Hi,
Thank you for your inquiry.
This issue is relating back to an updated that affected all OnePlaceMail users.
We recommend upgrading to take advantage of some fantastic enhancements and other bug fixes.
Please find links to download the latest release here:
https://www.oneplacesolutions.com/downloads.htmlTo see other enhancements/fixes that are included in this release (and a history of other releases) please select the following link:
https://www.oneplacesolutions.com/help/7.6/whatsnew/whats-new.htmKind regards
Zeeshan -
2 votes
An error occurred while saving the comment zeeshan.ahmed
commented
Hi,
Currently the only way is to insert links direct to the document(s) or to the Item Properties of the selected documents. If the ‘Document ID’ feature has been enabled in your SharePoint environment, the links will be generated using the Document ID. This feature cannot be customise to include?web=1 in the link.
Regards,
Zeeshan -
2 votes
An error occurred while saving the comment zeeshan.ahmed
commented
Hi Jethro,
Thank you for your inquiry.
To further understand the issue can you please email the screenshots to support@oneplacesolutions.com with the steps your following and the changes your making?
Thanks
Zeeshan -
3 votes
An error occurred while saving the comment zeeshan.ahmed
commented
Hi Daniel,
I am glad the issue is resolved.
Please let us know if you require any further assistance.
Thanks
ZeeshanAn error occurred while saving the comment zeeshan.ahmed
commented
Hi Daniel,
Thank you for providing update.
If after updating to latest release you still get the error then can you please try to delete OnePlaceMail.PST for the user? Please ensure user is on release 7.5.2 and only one version of OnePlaceMail/Docs and office is installed on the machine. Please follow below steps.
1. Go to File-->Account settings-->account settings-->Data files and remove OnePlaceMail PST
2. Close Outlook and then navigate to C:\Users\Username\AppData\Local\OnePlaceSolution and delete OnePlaceMail.pst file
3. Reopen Outlook, (PST will be created automatically) and see if issue still occursThanks
Zeeshan -
1 vote
An error occurred while saving the comment zeeshan.ahmed
commented
Hi Gaurav,
Thank you for your inquiry.
Can you please email us screenshots of the error your get? can you also confirm the time on your computer is same as the time on your SharePoint server?
you can email us at supportatoneplacesolutions.comRegards,
Zeeshan -
1 vote
An error occurred while saving the comment zeeshan.ahmed
commented
When you deploy OnePlaceMail you can set MSI switches for OnePlaceLive services which will ensure that OnePlaceLive Serivce URL is always set. You can find more information on MSI switches from this link https://www.oneplacesolutions.com/help/7.5/installation/installation-enterprise-deployment-install.htm
Alternatively, You can run a script to modify the registry for OnePlaceLive Services for the users who already have OnePlaceMail and docs installed. The parameter to change is LicenseLocation URL under
HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\OnePlaceSolution\Common
Please let us know if you require any further assistance. -
4 votes
An error occurred while saving the comment zeeshan.ahmed
commented
Hi Alasdair,
Thank you for your reply.
Latest release does not support SharePoint 2007.
Recent Windows/Office security update has caused this issue. Here is the link to all the KB number for each Outlook version that caused the issue https://portal.msrc.microsoft.com/en-US/security-guidance/advisory/CVE-2017-11774
KB article for Outlook 2010 https://support.microsoft.com/en-us/help/4011196/descriptionofthesecurityupdateforoutlook2010october10-2017
KB article for Outlook 2013 https://support.microsoft.com/en-us/help/4011178/descriptionofthesecurityupdateforoutlook2013october10-2017
KB article for Outlook 2016 https://support.microsoft.com/en-us/help/4011162/description-of-the-security-update-for-outlook-2016-october-10-2017
Alternatively, you can also apply a registry change. These changes include updating the registry to resolve the issue of these errors appearing for OnePlaceMail, and re-enable the ability to show content from SharePoint.
The registry change is to add the following entry: EnableRoamingFolderHomepages = 1 to the following location
Office 2016: HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Outlook\Security\
Office 2013: HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Outlook\Security\
Office 2010: HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Outlook\Security\If you have any further issues, please email us at support(at)OnePlaceSolutions.com
Regards,
ZeeshanAn error occurred while saving the comment zeeshan.ahmed
commented
Hi Alasdair,
Thank you for inquiry.
This issue is caused by latest Microsoft Office update. We are pleased to advise this has been resolved in a hotfix release which can be downloaded via the following https://www.oneplacesolutions.com/help/7.5/downloads/download.htm
In this release we have addressed this issue, and have included some additional bug fixes which you might want to take advantage of.
To see what else is included please click on the link for release notes https://www.oneplacesolutions.com/help/7.5/whatsnew/whats-new.htm . We recommend that you update to latest release which will fix your issue. Please follow the instructions from the following link to update from release 6.X to latest release https://www.oneplacesolutions.com/help/7.5/installation/upgrade-post6.htmPlease let us know if you require any further assistance
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1 vote
An error occurred while saving the comment zeeshan.ahmed
commented
Hi Harry,
Thank you for your inquiry.
Can you please provide us screenshots of the issue your facing?
Regards,
Zeeshan
Hi Con,
Thank you for your inquiry.
Currently, custom sorting of Solution Profiles is not available. However, we will take this enhancement request to our product management team to review and include in our future releases.
Thanks
Zeeshan