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Elissa

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282 results found

  1. Feature comparison

    1 vote

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    3 comments  ·  OnePlaceMail (Desktop) » Query  ·  Admin →
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    Elissa commented  · 

    Hi M

    Thank you for your feedback. 

    We will consider this when making changes to information provided on our website. 

    Kind regards

    Elissa

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    Elissa commented  · 

    Hi M

    Thank you for your comment.

    Please find this information via the following link

    http://www.oneplacesolutions.com/why-upgrade.html

    If you have any specific questions, please don't hesitate to post them here.

    Kind regards

    Elissa

  2. how to disable the update notification at startup?

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    Answered  ·  7 comments  ·  OnePlaceMail (Desktop)  ·  Admin →
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    Elissa commented  · 

    Hi Angelo,

    Unfortunately this cannot be fooled, the pop up will continue to appear.

    We encourage users to upgrade to the latest release to ensure they continue to experience enhancements and any bug fixes in the product.

    Customers who have purchased the full product, are not prompted, and therefore do have the option to stay on their current release.

    Kind regards

    Elissa

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    Elissa commented  · 

    Hi

    Thank you for your inquiry.

    The pop up can not be disabled. Due to the nature of supporting the free version of our software, we require Lite/Express installs to be using the latest version.

    Kind regards

    Elissa

  3. What is the meaning of "OnePlaceMail Deletion" in the Outlook categories column

    2 votes

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    Answered  ·  7 comments  ·  OnePlaceMail (Desktop) » Issue  ·  Admin →
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    Elissa commented  · 

    Hi Vincent

    Thank you for the update.

    The drag and drop will work as other software does. If you drag and drop holding the right mouse button, the option will appear to either move/copy the email.

    If using the left mouse button, the item will be moved.

    Kind regards

    Elissa

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    Elissa commented  · 

    Hi Vincent

    When using the Copy to SharePoint, the email should be copied into the required SharePoint location, and set to a category or "Saved to SharePoint" in Outlook.

    When emails are selected, right click and "Move to SharePoint" is used, the item will be saved to SharePoint, and placed in the deleted items folder in outlook, and tagged "OnePlaceMail Deletion".

    Can you please confirm this is what you are experiencing?

    Kind regards

    Elissa

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    Elissa commented  · 

    Hi Stacie

    Thank you for your inquiry.

    When moving an email from Outlook to SharePoint, the email is moved from the inbox/sub folder and saved to SharePoint. From Outlook's perspective it is then placed in the deleted items folder, categorised as 'OnePlaceMail Deletion'.

    If the user chooses to "Copy to SharePoint" the email is retained in its original location, categorised as "Transferred to SharePoint".

    I hope this assists, and please let me know if you have any further queries.

    Kind regards

    Elissa

  4. Error: The requested site does not appear to have claims enabled or the Login Url has not been set

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    Being Considered  ·  5 comments  ·  OnePlaceMail (Desktop) » Issue  ·  Admin →
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    Elissa commented  · 

    For an update to this issue, with possible solutions, please select the KB link below:

    http://www.oneplacesolutions.com/support/kb0136.html

    Kind regards

    Elissa

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    Elissa commented  · 

    Hi Rob

    Thank you for your inquiry. Is it possible to disable Anonymous access at the web application?

    Kind regards

    Elissa

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    Elissa commented  · 

    Hi Phillip

    Thank you for your inquiry.

    Could you please confirm the authentication settings for your SharePoint site via Central Administration.

    Please select "Manage Web Applications", highlight the web app, from the ribbon, select Authentication Providers, select 'default'.

    Here, please advise if Anonymous Access is enabled and advise the Authentication Type.

    Kind regards

    Elissa

  5. How can I change the config file path

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    1 comment  ·  OnePlaceMail (Desktop)  ·  Admin →
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    Elissa commented  · 

    Hi Vincent

    This is the default path for OnePlaceMail.

    If you redirect the %appdata% to the network share, this will be used by OnePlaceMail.

    Kind regards

    Elissa

  6. Cannot access a closed stream

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    Being Considered  ·  1 comment  ·  OnePlaceMail (Desktop) » Issue  ·  Admin →
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    Elissa commented  · 

    Hi Joanne

    Thank you for your inquiry.

    Can you please enable logging on OnePlaceMail, Via OnePlaceMail Settings, and carry out the steps to generate this error.

    Please send this error log through to mailto:support@oneplacesolutions.com

    Kind regards

    Elissa

  7. config_update.xml does not work in v7.1 of oneplacemail

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    6 comments  ·  OnePlaceMail (Desktop) » Issue  ·  Admin →
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    Elissa commented  · 

    Hi

    Thank you for the update. The missing closing tag could cause this issue.

    Glad to hear it is all working for you now.

    Kind regards

    Elissa

  8. I trie to install One Place Mail.Get message 0x80081007 - The hash value is not correct.Anybody any ideas? Thx

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    Being Considered  ·  3 comments  ·  OnePlaceMail (Desktop) » Issue  ·  Admin →
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    Elissa commented  · 

    Hi Filip

    Thank you for this update.

    Can you please install the VSTO software, prior to installing the OnePlaceMail Product suite? Please use the following link to install VSTO:

    http://go.microsoft.com/fwlink/?LinkId=158918

    Please let me know if you experience any further issues.

    Kind regards

    Elissa

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    Elissa commented  · 

    Hi Filip

    Thank you for your inquiry. Can you please try to download the software again and reinstall?

    Alternatively, can you please try to install using the MSI which can be found here: http://www.oneplacesolutions.com/help/current/#?id=7010

    Please let me know if this issue persists. 

    Kind regards

    Elissa

  9. Outlook 2013 receives a script error when clicking on a OnePlaceMail folder

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    2 comments  ·  OnePlaceMail (Desktop)  ·  Admin →
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    Elissa commented  · 

    This issue has been resolved by modifying a registry key. This error can occur after upgrading Office.

    Kind regards

    Elissa

  10. Categorise Favourites

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    3 comments  ·  OnePlaceMail (Desktop)  ·  Admin →
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    Elissa commented  · 

    Great :)

    Thanks Seshank

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    Elissa commented  · 

    Hi Seshank

    Thank you for your inquiry.

    Users are able to set up categories in the OnePlaceMail Favourites tab.

    Please select OnePlaceMail in the Menu, then from the ribbon, Favourites.

    On the right hand pane, please select "Favourites" and the New Category button will appear.

    https://d2r1vs3d9006ap.cloudfront.net/s3_images/1247044/30-07-20152-23-11PM.jpg?1438230347

    This will allow the user to create category folders, and add favourite locations here.

    Kind regards

    Elissa

  11. Renaming of SharePoint library stops OnePlaceMail from opening it from Outlook for transfer

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    1 comment  ·  OnePlaceMail (Desktop)  ·  Admin →
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    Elissa commented  · 

    Hi Peter

    Thank you for your inquiry.

    When you changed the name in SharePoint, did the user re-select the library from the tree, or were they attempting to use the recents, and or favourites to access the library?

    Kind regards

    Elissa

  12. Config_update.xml file on Windows Server 2008 R2

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    1 comment  ·  OnePlaceMail (Desktop) » Query  ·  Admin →
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    Elissa commented  · 

    Hi Sprtstr

    The config_update.xml should be placed in the users profile. This is C:\users\\appdata\Roaming\OnePlace Solutions\

    There is no requirement to place the config_update.xml on the server.

    Kind regards

    Elissa

  13. Licensing at office and on laptop - making license available to each

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    1 comment  ·  OnePlaceMail (Desktop) » Query  ·  Admin →
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    Elissa commented  · 

    Hi Daniel

    You are able to move the license from one SharePoint list to another by creating a new SharePoint list on the 365 site, and sending through the list ID to our customer service team.

    If you access your environment through a VPN from home, then you should be able to save items to SharePoint using OnePlaceMail.

    Kind regards

    Elissa

  14. Install Problem

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    Bug Resolved  ·  5 comments  ·  OnePlaceDocs (Desktop)  ·  Admin →
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    Elissa commented  · 

    Thank you for the update Jeffrey,

    Can you please select the following link and try to install using the MSI instead?

    http://www.oneplacesolutions.com/help/current/#?id=7010

    Please let me know if this does not resolve the issue.

    Kind regards

    Elissa

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    Elissa commented  · 

    Thanks Jeffrey, 

    Please let me know how you go!

    Kind regards

    Elissa

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    Elissa commented  · 

    Hi Jeffrey

    Thank you for your inquiry.

    Can you please confirm whether you are using the exe or msi files provided?

    The exe should check that all pre-requisites are installed. The pre-requisites are

    1. .NET Framework (full framework )

    2. Microsoft Visual Studio for Office 2010

    links for both of these can be found here :

    http://www.oneplacesolutions.com/help/current/#?id=7001

    Are you able to advise whether you are installing OnePlaceMail, and or OnePlaceDocs?

    Kind regards

    Elissa

  15. License file removed

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    Being Considered  ·  1 comment  ·  OnePlaceLive  ·  Admin →
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    Elissa commented  · 

    Hi Kenny

    Thank you for your inquiry and screenshot.

    We only access the license list to reference the file there. We do not remove any items from any list/library in SharePoint.

    Are you able to send a screenshot of the license list in SharePoint?

    We may need to set up a screenshare for further troubleshooting. Please email me at mailto:support@oneplacesolutions.com to set up a suitable time.

    Kind regard

    Elissa

  16. Moving to a new PC. Any way to export OnePlaceMail Lite Settings on old PC and import on the new one?

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    1 comment  ·  OnePlaceMail (Desktop) » Query  ·  Admin →
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    Elissa commented  · 

    Hi Seth

    After installing OnePlaceMail on the new PC, you can browse to C:\users\\AppData\Roaming\OnePlace Solutions\

    Copy the commonConfig.xml from this location, to the same location on the new machine, and restart Outlook.

    The settings should now appear.

    Kind regards

    Elissa

  17. After installing the tab oneplacemail is not added in outlook. What do I do wrong.The Comm plugins do not show OnePlaceMail (outlook 2013)

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    7 comments  ·  OnePlaceMail (Desktop) » Query  ·  Admin →
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    Elissa commented  · 

    Thanks Paul

    Yes, sorry I meant Programs & Features.

    Can you please confirm the add in is now appearing when starting Outlook?

    If not, please confirm whether the add in is appearing under File, Options, Add ins, Manage COM addins. Could you please check whether it is appearing in "disabled addins"?

    If the add in is not appearing in either of these locations, please refer to the following KB article, which details some further steps to take http://www.oneplacesolutions.com/support/0031.html

    Kind regards

    Elissa

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    Elissa commented  · 

    Thank you for the update.

    Can you please confirm whether the software is appearing in the control panel now?

    Also, can you please confirm whether you are installing the OnePlace Solutions suite, or OnePlaceMail Lite?

    Kind regards

    Elissa

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    Elissa commented  · 

    Hi Paul

    Thank you for this information.

    Can you please try to install the software using the following link to install using the MSI provided here: http://www.oneplacesolutions.com/help/current/#?id=7010

    Please let me know how you go!

    Kind regards

    Elissa

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    Elissa commented  · 

    Hi Paul

    Thank you for your inquiry.

    Can you please confirm whether the addin is appearing in the disabled items, or whether OnePlaceMail appears in the control panel?

    Could you please advise the version of Outlook you are installing OnePlaceMail on, including whether you have Office 32 or 64bit installed?

    Kind regards

    Elissa

  18. Calculated default values are not filled in OnePlace

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    3 comments  ·  OnePlaceMail (Desktop)  ·  Admin →
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    Elissa commented  · 

    Thank you Campbell, 

    Can you please email me at mailto:support@oneplacesolutions.com with a screenshot of this  as it is appearing in SharePoint and Outlook?

    Kind regards

    Elissa

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    Elissa commented  · 

    Hi Campbell,

    Thank you for your inquiry.

    This issue was resovled in our latest release, R7.1. Can you please confirm you have this version installed?

    This can be checked in OnePlaceMail Settings, About OnePlaceMail.

    If not, please download this version from our website, http://www.oneplacesolutions.com/downloads.html

    Kind regards

    Elissa

  19. List of customizable UI items for multilingual support

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    Elissa commented  · 

    Hi Fred,

    Great! Thank you for the update.

    Please don't hesitate to get in touch should you have any other queries !

    Kind regards

    Elissa

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    Elissa commented  · 

    Hi Fred

    Sorry you are frustrated !

    The General Customisations area are separate from the Outlook 2013 - 2013 customisations as these customisations will be reflected in both OnePlaceMail and OnePlaceDocs dialogue boxes.

    The Outlook customisations will only be reflected in Outlook.

    The information on the website is the complete list.

    The example of inserting customised form elements, is a complete list for those elements.

    Please email me at mailto:support@oneplacesolutions.com and I will send you an updated table with this information.

    Kind regards

    Elissa

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    Elissa commented  · 

    Hi Fred

    Please find information here for other labels (including those in the Outlook ribbon) that are configurable in OnePlaceMail:

    http://www.oneplacesolutions.com/help/current/#?id=5048

    Kind regards

    Elissa

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    Elissa commented  · 

    Hi Fred, 

    Apologies for the broken link,. Please try the following:

    http://www.oneplacesolutions.com/help/current/#?id=5001

    Please do not hesitate to get in touch should you have any further issues.

    Kind regards

    Elissa

    An error occurred while saving the comment
    Elissa commented  · 

    Hi Fred

    Thank you for your inquiry.

    Please find information in the following link regarding customizable elements of OnePlaceMail.

    http://www.oneplacesolutions.com/hGelp/current/#?id=5001

    (Visual Customization | General visual customization | UserInterface)

    Please let me know if you have any further issues.

    Kind regards

    Elissa

  20. One place mail - How can I translate the "mail category" of a deleted mail, set by the "move to SharePoint" right click button ?

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    Elissa commented  · 

    Hi Benoit

    The category for OnePlaceMail transfer to SharePoint can be configured, however the OnePlaceMail Deletion is currently not configurable.

    I will add this to our product backlog, and update this thread when this is reviewed and included in the product.

    Kind regards

    Elissa

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