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Elissa

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  1. All oneplacemail licenses has been allocated

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    Being Considered  ·  1 comment  ·  OnePlaceMail (Desktop) » Query  ·  Admin →
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    Elissa commented  · 

    Hi Tiago

    Please browse to your OnePlaceMail licence list on your SharePoint server. Please remove the credentials for the old PC that should appear in this list.

    Also, please ensure this licence list is added to the OnePlaceMail settings --> Licensing tab.

    Please try to upload.

    Please let me know if you have any further issues.

    Kind regards

    Elissa

  2. Error when uploading in outlook 2010

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    Bug Resolved  ·  3 comments  ·  OnePlaceMail (Desktop) » Issue  ·  Admin →
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    Elissa commented  · 

    Hi Frank

    Thank you for your inquiry. To assist with troubleshooting, would it be possible to upload the error message you are receiving?

    Kind regards

    Elissa

  3. Error message when starting: Problem refreshing recent locations

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    Being Considered  ·  4 comments  ·  OnePlaceMail (Desktop) » Issue  ·  Admin →
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    Elissa commented  · 

    Hi Simon

    Could you please clear the 'Recent Locations' via OnePlaceMail Settings, My SharePoint.

    This should clear this error message, and it should not return. If it does please let me know,

    Kind regards

    Elissa

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    Elissa commented  · 

    Hi Jude

    I am pleased to let you know that R6.6 is now available for download, and this issue has been resolved.

    Please find the link to download here: http://www.scinaptic.com/downloads.html

    Kind regards

    Elissa

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    Elissa commented  · 

    Hi Jude

    Thank you for your inquiry.

    This issue can be cleared by going to OnePlaceMail Settings --> Save --> and selecing 'Clear Recent Locations'.

    Currently, this is a known issue which has been resolved in our upcoming R6.6 release.

    I will update this thread, upon R6.6 being available for download.

    Kind regards

    Elissa

  4. How do i disable "...Click to Show All..."

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    1 comment  ·  OnePlaceMail (Desktop) » Query  ·  Admin →
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    Elissa commented  · 

    Hi Josh

    Thank you for your inquiry. Currently the "Click to Show All" can not be disabled.

    You are able to add common or favourite locations to the Manage My OnePlaceMail folders. This will appear in the 'Save to SharePoint' window, and will reduce the amount of clicks for you to access the location you need.

    I hope this helps. Please do not hesitate to get in touch should you have any further queries.

    Kind regards

    Elissa

  5. HOW TO CAPTURE COLUMNS FROM OUTLOOK IN SHAREPOINT

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    2 comments  ·  OnePlaceMail (Desktop) » Query  ·  Admin →
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    Elissa commented  · 

    Further to my previous response, to clarify the sandbox solution, including the content type is not required to use OnePlaceMail.

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    Elissa commented  · 

    Hi Anne

    There are some options available to do this.

    1.You can use our email content type, which is available as part of the sandbox solution. This can be found with the downloaded software for OnePlaceMail. Further instructions to complete this can be found here:

    Installing sandbox solution: http://www.scinaptic.com/support/0052.html

    Getting Started with the sandbox solutiion: http://www.scinaptic.com/support/0079.html

    2.You are able to create site columns, which can then be added to your own content type. Further instructions for this can be found here:

    http://www.scinaptic.com/support/0105.html

    Once these columns are created, you can add these to the document library where you would like to save emails to.

    Please let me know if you have any further queries.

    Kind regards

    Elissa

  6. Using OnePlaceMail with Microsoft Project

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    2 comments  ·  OnePlaceMail (Desktop)  ·  Admin →
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    Elissa commented  · 

    Hi Murray

    Thank you for your inquiry.

    Currently OnePlaceMail does not work with MS Project.

    I have added this inquiry to our product backlog, and will update this thread should / when there are changes regarding this.

    iInd regards

    Elissa

  7. Email attributes

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    2 comments  ·  OnePlaceMail (Desktop)  ·  Admin →
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    Elissa commented  · 

    Hi Sami

    Thank you for your inquiry.

    To assist with troubleshooting, could you please send through 2 screenshots

    1. The email attributes that you can see

    2. For the same email, the email attributes the other user can see.

    Kind regards

    Elissa

  8. Backward compatibility of server components with client v4.x and server v6.x

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    16 comments  ·  OnePlaceMail (Desktop)  ·  Admin →
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    Elissa commented  · 

    Hi Robert

    Thank you for sending through the file though.

    Kind regards

    Elissa

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    Elissa commented  · 

    Hi Robert

    Thank you for your response.

    It appears you have set up the licencing correctly, apologies for any confusion.

    Could you please email the users config.xml file to mailto:support@scinaptic.com and I will be happy to review the file.

    Kind regards

    Elissa

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    Elissa commented  · 

    Hi Robert

    There are no calls, however the licence on the client location on the client (OnePlaceMail Settings --> Licencing) needs to be set to the Licence URL set on your SharePoint server.

    Please refer to the following KB: [Client Configuration] http://www.scinaptic.com/support/0068.html

    Could you please check that the correct licence location has been set here?

    If you have many users, the correct licence location can be set via a config_update.xml process.

    Please let me know how you go.

    Kind regards

    Elissa

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    Elissa commented  · 

    Hi Robert

    Thanks for your inquiry.

    Please find information regarding the error you are receiving in the following article: http://www.scinaptic.com/support/0024.html

    Regarding your name appearing in the licence list - when users first use OnePlaceMail, their credentials will be automatically added to this list. This assists with tracking the number of licences used. You will not need to add their names here.

    I hope this helps, and please do not hesitate to get in touch should you have further queries or issues.

    Kind regards

    Elissa

  9. VSTO 2010 deployment

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    2 comments  ·  OnePlaceMail (Desktop)  ·  Admin →
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    Elissa commented  · 

    Hi Dave

    Thankyou for your inquiry

    Could you please try the following link: http://www.microsoft.com/en-au/download/details.aspx?id=42513

    Please do not hesitate to let me know if you have any further issues.

    Kind regards

    Elissa

  10. ONEPLACEMAIL - "DOCUMENT" AND "LIVE"

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    Answered  ·  1 comment  ·  OnePlaceMail (Desktop) » Query  ·  Admin →
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    Elissa commented  · 

    Hi Anne

    OnePlaceLive will be available soon, and will focus on defining new search and browse locations to streamline the process of saving and accessing content.

    OnePlaceDocs will also be available shortly. Integrating with MS Office, with the focus on document sharing and team collaboration made easy. For example, save from Adobe Acrobat to SharePoint

    Further information on OnePlaceLive can be found here: http://www.scinaptic.com/news/transform-your-enterprise-content-management-solution-for-greater-end-user-engagement.html

    Kind regards

    Elissa

  11. Unable to process request - access denied

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    Being Considered  ·  1 comment  ·  OnePlaceMail (Desktop) » Issue  ·  Admin →
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    Elissa commented  · 

    Hi Vinay

    Thank you for your inquiry.

    If event receivers are in use, this can affect the upload process for OnePlaceMail. Please refer to the following article: http://www.scinaptic.com/support/0112.html

    Could you please confirm whether there are any event receivers on this document library?

    Kind regards

    Elissa

  12. Prevent OPM from automatically categorizing emails that are copied to SharePoint

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    3 comments  ·  OnePlaceMail (Desktop) » Query  ·  Admin →
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    Elissa commented  · 

    Hi Anne

    Thank you for your question.

    When an email is saved to SharePoint using OnePlaceMail default email name format, a hashcode is appended to the email. This ensures that duplicates are not uploaded to SharePoint.

    Further information regarding this can be found via our Administration Guide, page 56.

    That is correct. When you copy an email to SharePoint, the category, "Transferred to SharePoint" is added to the email.

    This can be modified, and information for this can be found via our Admin Guide, page 77.

    On the instances that you do not see the category, are you moving the email or selecting 'copy'?

    Kind regards

    Elissa

    Link: Administration Guide: http://www.scinaptic.com/support/oneplacemail-administrator-guide.html

  13. Does OnePlaceMail compatible with Office 365 on-premise SSO (through ADFS proxy) ?

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    7 comments  ·  OnePlaceMail (Desktop)  ·  Admin →
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    Elissa commented  · 

    Hi YL

    Thank you for letting me know that everything is working well for you. To confirm, there is no need to make any customisation for forms based authentication.

    Please do not hesitate to get in touch should you have any further queries

    Kind regards

    Elissa

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    Elissa commented  · 

    Hi YL

    I do not believe there is any need to configure OnePlaceMail to use SharePoint 365 with this set up.

    Are you experiencing any error messages when you try to use OnePlaceMail?

    I would also suggest to download our Enterprise edition, for evaluation purposes as there are extra features and enhancements available in this version.

    Please let me know if you are experiencing any errors

    kind regards

    Elissa

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    Elissa commented  · 

    Hi YL

    Thankyou for your inquiry,

    These can be set via the addin, in Outlook - OnePlaceMail Settings.

    https://d2r1vs3d9006ap.cloudfront.net/s3_images/1066647/16-06-20142-26-09PM.png?1402892866

    Kind regards

    Elissa

  14. SharePoint SOAP exception when uploading to SHP

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    3 comments  ·  OnePlaceMail (Desktop) » Issue  ·  Admin →
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    Elissa commented  · 

    This topic is being further investigated and corresponded to via email

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    Elissa commented  · 

    Hi Sven

    Thank you for your inquiry

    Could you please confirm whether this occurs on all document libraries or only some?

    Could you please also attach a screenshot of the error message as it appears?

    Kind regards

    Elissa

  15. OPM doesnt load in Outlook

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    3 comments  ·  OnePlaceMail (Desktop) » Issue  ·  Admin →
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    Elissa commented  · 

    Hi Vishwanath

    Thank you for coming back to me.

    Great to hear everything is working well now.

    Kind regards

    Elissa

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    Elissa commented  · 

    Hi Vishwanath

    Thank you for your inquiry.

    Could you please confirm whether the add in appearing as active under Outlook, File, Add ins?

    Please include any necessary screenshots to assist in troubleshooting

    Kind regards

    Elissa

  16. Set permissions in SharePoint automatically

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    Being Considered  ·  3 comments  ·  OnePlaceMail (Desktop) » Issue  ·  Admin →
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    Elissa commented  · 

    Hi Dave !

    Thank you again for this suggestion. This is also something we have considered,- I will add this also to our product backlog for future consideration.

    We appreciate your comments!

    Kind regards

    Elissa

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    Elissa commented  · 

    Hi MIchael

    Thank you for your suggestion!

    Currently OnePlaceMail does not modify SharePoint permissions. To assist in working through your issue, if you are using 365, the following article may be of assistance.

    http://office.microsoft.com/en-au/office365-sharepoint-online-small-business-help/share-sites-or-documents-with-people-outside-your-organization-HA102894713.aspx#_Toc371328495

    Kind regards

    Elissa

  17. Bulk upload functionality.

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    Being Considered  ·  1 comment  ·  OnePlaceMail (Desktop) » Query  ·  Admin →
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    Elissa commented  · 

    Hi Dave

    Thank you for this suggestion. I have added this to our product backlog for consideration by our solutions architect team.

    We will be sure to update this thread should this, or similar be implemented.

    Kind regards

    Elissa

  18. how to disable global Prompt to SharePoint options by using config_update.xml

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    3 comments  ·  OnePlaceMail (Desktop)  ·  Admin →
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    Elissa commented  · 

    Thank you.

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    Elissa commented  · 

    Hi Anant

    Thankyou for your inquiry.

    You are able to change these settings via config.xml - instructions for this can be found in our Administration Guide, with example XML.

    You are able to download our Administration Guide here: (page 25-26)

    http://www.scinaptic.com/support/oneplacemail-administrator-guide.html

    Please let me know if you have any further queries

    Kind regards

    Elissa

  19. Error saving to sharepoint

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    Being Considered  ·  2 comments  ·  OnePlaceMail (Desktop) » Issue  ·  Admin →
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    Elissa commented  · 

    Hi Lambert,

    Thank you for your inquiry.

    Could you please confirm you are using the Express or Enterprise editions?

    Also, to assist in troubleshooting could you please attach any screenshots that might be relevant.

    Kind regards

    Elissa

  20. Can I search both inbox and SharePoint in one search?

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    1 comment  ·  OnePlaceMail (Desktop)  ·  Admin →
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    Elissa commented  · 

    Hi Tomas

    OnePlaceMail offers users the ability to search SharePoint locations from Outlook. However we do not search the mailbox contents at the same time.

    I hope this helps!

    Kind regards

    Elissa

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