AdminSupport (Admin, OnePlace Solutions)

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  1. 1 vote

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    1 comment  ·  General OnePlace Solutions  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminSupport (Admin, OnePlace Solutions) commented  · 

    Hi Dan

    We have not had any reports of this issue nor can we reproduce it. Can you please email support@oneplacesolutions.com and add any more information available on the issue you are encountering.

    Ashley Gregory

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    2 comments  ·  OnePlaceMail (Desktop) » Issue  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminSupport (Admin, OnePlace Solutions) commented  · 

    Hi Nilesh

    This issue is resolved in the next release. We expect R8.2.0 to be available early next week.

    Ashley Gregory

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    AdminSupport (Admin, OnePlace Solutions) commented  · 

    Hi Nilesh

    We have replicated this behavior and have begun investigating the cause.

    As usual, if you hold a current subscription or support contract please feel free to submit a support request through our website.

    Ashley Gregory

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    Bug Resolved  ·  5 comments  ·  OnePlaceMail (Desktop) » Issue  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminSupport (Admin, OnePlace Solutions) commented  · 

    Hi All

    The resolution below is out of date (2013). If you have a current support contract or subscription for OnePlaceMail / OnePlaceDocs please submit a support request on our website for assistance.
    To amend the instructions below:

    -Close OnePlaceDocs/Outlook completely (File > Exit in OnePlaceDocs, otherwise it will stay in your taskbar)
    -In Windows Explorer, navigate to ‘%appdata%\OnePlace Solutions\’ (enter this in the address bar in Windows Explorer without the single quotes)
    -Delete any of the *.XML files that either:
    --Cannot be opened with Notepad
    --Are completely empty when opened with Notepad
    -Re-open OnePlaceDocs/Outlook

    Ashley Gregory

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    1 comment  ·  OnePlaceMail (Desktop) » Issue  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminSupport (Admin, OnePlace Solutions) commented  · 

    Hello

    The default columns present in SharePoint will show the date the file was uploaded, but if the OnePlaceMail Email Columns are present then OnePlaceMail can automatically promote the date properties from the Email(s) being uploaded to their respective columns in SharePoint (Email Date, Date Received, etc). Please see the documentation noted here:
    https://www.oneplacesolutions.com/help/8.1/installation/email_column_pnp.htm

    Once this has been setup appropriately you can use all of these fields to search and filter emails.

    Ashley Gregory

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    1 comment  ·  General OnePlace Solutions  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminSupport (Admin, OnePlace Solutions) commented  · 

    Hi Stephen

    This may be caused by a few things. Can you please attempt the following and let me know if it resolves the issue:

    -Navigate to '%appdata%\OnePlace Solutions' in Windows Explorer and backup the files present, then remove the XML files (not the PST file if present) and restart Outlook (this will resolve the error if it is due to configuration corruption)
    -Reinstall OnePlaceMail Lite (this will resolve the error if it is due to component corruption)
    -Create a new Outlook Profile (this will resolve the error if it is due to Outlook Profile corruption)

    Ashley Gregory

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