Skip to content

Elissa

← Customer Feedback for OnePlace Solutions

My feedback

282 results found

  1. Icelandic characters in email subject are replaced with '_'. Does anyone know this issue.

    0 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    1 comment  ·  OnePlaceMail (Desktop) » Query  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    An error occurred while saving the comment
    Elissa commented  · 

    Hi Einar

    Thank you for your inquiry.

    You can set up a custom set of rules to prevent the stripping of Icelandic characters. Please refer to our administration guide, page 52 for further instruction.

    http://www.scinaptic.com/support/oneplacemail-administrator-guide.html

    Please let me know if you have any further queries or issues.

    Kind regards

    Elissa

  2. FIPS error

    0 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    6 comments  ·  OnePlaceMail (Desktop) » Issue  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    An error occurred while saving the comment
    Elissa commented  · 

    Hi Rob

    Thanks for the added information.

    To further troubleshoot this issue, could you please email me what version of SharePoint you are using at mailto:customerservice@scinaptic.com

    I look forward to your email.

    Kind regards

    Elissa

    An error occurred while saving the comment
    Elissa commented  · 

    Hi Rob

    Thank you for the added information. Are you able to advise if you have any other VSTO add-ins for your Outlook, and if so whether any similar issues have arisen out of this?

    Kind regards

    Elissa

    An error occurred while saving the comment
    Elissa commented  · 

    Hi Rob

    Thank you for the inquiry.

    We have not come across this issue previously. Are you able to provide some more information to assist with troubleshooting.

    Could you please provide a screenshot of the error as it appears, and or advise at what point this message appears for you (at opening Outlook or when trying to copy/move an item via OnePlaceMail.

    I look forward to your response.

    Kind regards

    Elissa

  3. Adding a recent location with SDK

    0 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    1 comment  ·  OnePlaceMail (Desktop)  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    An error occurred while saving the comment
    Elissa commented  · 

    Hi Dogan

    Thank you for your inquiry.

    The OPMRecentLocation is only available for internal use at the moment, therefore it is not possible to create a recent location via the SDK at this stage.

    I will update you if this changes going forward.

    Kind regards

    Elissa

  4. Installed for 32 bit Outlook 2013 (Office 365). Do not see it as addon.

    0 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    2 comments  ·  OnePlaceMail (Desktop) » Issue  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    An error occurred while saving the comment
    Elissa commented  · 

    Hi Ramesh

    Thank you for the update!

    Great to hear everything is working well.

    Kind regards

    Elissa

  5. Too many automatic redirects

    0 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    Being Considered  ·  4 comments  ·  OnePlaceMail (Desktop) » Issue  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    An error occurred while saving the comment
    Elissa commented  · 

    Hi Jeremy

    Thanks for the update, I am glad this issue has been resolved for you!

    Kind regards

    Elissa

    An error occurred while saving the comment
    Elissa commented  · 

    Hi Jeremy

    Can you please try to remove the connection via OnePlaceMail settings, and add the connection again?

    KInd regards

    Elissa

  6. Filename formatting

    1 vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    1 comment  ·  OnePlaceMail (Desktop) » Query  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    An error occurred while saving the comment
    Elissa commented  · 

    Hi Marisa

    Thank you for your inquiry.

    We have not modified the date format in this current release.

    Regarding your second inquiry, yes you can amend the default view that appears, please find instructions this here: http://www.scinaptic.com/support/0120.html .

    Please let me know if you have any further queries or issues.

    Kind regards

    Elissa

  7. subject lines that have initial white space

    0 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    3 comments  ·  OnePlaceMail (Desktop) » Issue  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    An error occurred while saving the comment
    Elissa commented  · 

    Hi Titi

    Just to let you know, we have just released our exciting 6.5 version which has resolved this issue.

    Kind regards

    Elissa

    An error occurred while saving the comment
    Elissa commented  · 

    Hi Titi

    Thanks for letting us know !

    We have been able to replicate this issue here. We will resolve this and have and update in our next release.

    Kind regards

    Elissa

  8. System out of memory exception error

    0 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    Being Considered  ·  7 comments  ·  OnePlaceMail (Desktop) » Issue  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    An error occurred while saving the comment
    Elissa commented  · 

    Hi

    You will be able to upgrade to our latest version if your maintenance plan is still current.

    Kind regards

    Elissa

    An error occurred while saving the comment
    Elissa commented  · 

    Hi Andrew

    Would upgrading be a possibility?

    There have been some fantastic additions since the version you are using - including our just released 6.5 version. Upgrading your software will also resolve this issue for you.

    Please let me know

    Kind regards

    Elissa

    An error occurred while saving the comment
    Elissa commented  · 

    Hi Andrew

    Could you please confirm you are using our latest version, 6.4.2?

    Kind regards

    Elissa

  9. I got error 407 Proxy Authentication Required when attempting to move emails to Sharepoint.

    0 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    8 comments  ·  OnePlaceMail (Desktop) » Issue  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    An error occurred while saving the comment
    Elissa commented  · 

    Hi Michel

    Great to hear everything is working for you now.

    Our Express offering is a wonderful version for smaller businesses as it allows up to 25 users for free, otherwise our entry level pack for the Enterprise version allows up to 10 users. If you would like to find out more about pricing for this edition please let me know and I will arrange for someone from our customer service team to contact you.

    Please let me know if there is anything I can do to further assist you.

    Kind regards

    Elissa

    An error occurred while saving the comment
    Elissa commented  · 

    Hi Michel

    Thanks for the confirmation.

    This is pointing back to a proxy issue. The OnePlaceMail Express Edition periodically checks to ensure you are using our most current version.

    There is a grace period to allow the user to keep working, even if the check can't be completed. I believe your install has exceeded this period, hence the error you are receiving at this time rather then during the last month or so.

    Could you please go to the Proxy settings via Outlook -> OnePlaceMail Tab-> OneplaceMail Settings, Proxy and fill out the details there.

    Please let me know how you go after completing the proxy details.

    Kind regards

    Elissa

    An error occurred while saving the comment
    Elissa commented  · 

    HI Michel

    Can you please confirm you have the Express version installed.

    Please refer to the following link:

    http://www.scinaptic.com/support/0045.html

    Kind regards

    Eiissa

    An error occurred while saving the comment
    Elissa commented  · 

    Hi Michel

    Are you using a proxy server?

    You can turn on/off proxy settings via OnePlaceMail tab in Outook, --> OnePlaceMail, Settings --> Proxy

    Kind regards

    Elissa

  10. Column properties not available in file upload Window.

    0 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    5 comments  ·  OnePlaceMail (Desktop)  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    An error occurred while saving the comment
    Elissa commented  · 

    Please let me know if you have any further queries

    Thanks,

    Elissa

    An error occurred while saving the comment
    Elissa commented  · 

    Hi Vincent

    The Sandbox solution exposes the properties of the email, which are not able to be edited - other than the subject (title column).

    https://d2r1vs3d9006ap.cloudfront.net/s3_images/954772/column.png?1378878182

    If you add your own columns and add appropriate metadata this can be edited.

    Kind regards

    Elissa

    An error occurred while saving the comment
    Elissa commented  · 

    Hi Vincent

    Thanks for the inquiry

    Are you able to provide a screen shot at the time of uploading the email via OnePlaceMail?

    Kind regards

    Elissa

  11. Documents interlinkage

    0 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    Being Considered  ·  2 comments  ·  OnePlaceMail (Desktop) » Issue  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    An error occurred while saving the comment
    Elissa commented  · 

    Hi Moris

    Thank you for the suggestion, it is highly appreciated.

    I will add this to our product backlog for consideration and advise if this becomes available.

    Kind regards

    Elissa

  12. Problem with folder tree display

    0 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    Bug Resolved  ·  1 comment  ·  OnePlaceMail (Desktop) » Issue  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    An error occurred while saving the comment
    Elissa commented  · 

    Hi Randy

    You can add folders via "Manage My OnePlaceMailFolders"

    You can find more information via the following link

    http://www.scinaptic.com/support/0092.html

    Please let me know if you have any further queries or issues

    Kind regards

    Elissa

  13. No template in site collection after installing on Office 365 with Danish language settings

    0 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    1 comment  ·  OnePlaceMail (Desktop) » Issue  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    An error occurred while saving the comment
    Elissa commented  · 

    Hi Henri

    Sorry you are frustrated. Thankyou for your feedback. Regarding language templates this is something we are looking to do in the future.

    I have created the template for you, could you please try the following link environment: (da.stp is for Danish, da-DK.stp is for Danish/Denmark)

    http://www.scinaptic.com/images/software/ScinapticOnePlace_EmailLibrary_Danish.zip

    Please let me know if you experience any further issues.

    Kind regards

    Elissa

  14. Preventing duplicate emails and threading conversations

    0 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    2 comments  ·  OnePlaceMail (Desktop) » Query  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    An error occurred while saving the comment
    Elissa commented  · 

    Hi Brian

    Thanks for the inquiry.

    OnePlaceMail does not allow duplicate emails to be copied to a SharePoint library.

    Regarding creating threads for emails, threads as such are not available, but are part of our roadmap and are something we are interested in.

    However, in our Enterprise edition, there is the option to view via Conversation- as per below - which will emails grouped based on subject.

    https://d2r1vs3d9006ap.cloudfront.net/s3_images/943996/21-08-201310-56-18AM.png?1377046875

    Kind regards

    Elissa

  15. Email date changes

    0 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    1 comment  ·  OnePlaceMail (Desktop)  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    An error occurred while saving the comment
    Elissa commented  · 

    Hi Greg

    The EmDate is based on the date in the specific email - ie: if it is a sent email, it is based on the sent date & if the email was received, it is based on the date received, or for a draft email, the Emdate is based on the date the draft was created.

    This was implemented to avoid three separate columns displaying each, Sent / Received/ Draft.

    You can add these as separate columns if required.

    Please let me know if you have further queries.

    Kind regards

    Elissa

  16. Drag & Drop Features of Discussion Boards Plus Popup Metadata Capturing

    0 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    Being Considered  ·  1 comment  ·  OnePlaceMail (Desktop) » Issue  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    An error occurred while saving the comment
    Elissa commented  · 

    Hi Kevin,

    Unfortunately OnePlaceMail doesn't support use with discussion boards at this stage.

    Kind regards

    Elissa

  17. Connecting/linking to SharePoint2010 Discussion Boards

    0 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    1 comment  ·  OnePlaceMail (Desktop) » Query  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    An error occurred while saving the comment
    Elissa commented  · 

    Hi Kevin

    Thanks for downloading the software, and for your inquiry.

    At this stage, we don't currently support using discussion boards with OnePlaceMail.

    Kind regards

    Elissa

  18. Can't open folder in 6.4.2 version

    0 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    7 comments  ·  OnePlaceMail (Desktop) » Issue  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    An error occurred while saving the comment
    Elissa commented  · 

    Hi Amit

    Just checking to see how you went with creating a new document set?

    Thanks,

    Elissa

    An error occurred while saving the comment
    Elissa commented  · 

    Hi Amit

    Thanks for the update.

    We haven't seen this issue previously.

    I have attempted to recreate your issue, and have not been able to at this stage

    As a test are you able to create a new document set and save the same documents to it?

    Looking forward to hearing how that goes.

    Thanks

    Elissa

    An error occurred while saving the comment
    Elissa commented  · 

    Hi Amit

    Thanks, I haven't seen this issue before !

    Are you able to provide a screen shot of the name of the document set under the logistic docs?

    Thanks

    Elissa

    An error occurred while saving the comment
    Elissa commented  · 

    Hi Amit

    Thanks for reporting your issue.

    Are you able to advise if this is occurring for any other folders or lists?

    Also, are you able to browse to the document set within SharePoint itself?

    Kind regards

    Elissa

  19. System.Xml.XPath.XPathException has an invalid token

    0 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    1 comment  ·  OnePlaceMail (Desktop)  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    An error occurred while saving the comment
    Elissa commented  · 

    Hi Trudy

    From reviewing the error, this is caused by the apostrophe in "blythe's"

    Are you able to remove this from the site name?

    To do this, please go to --> Site Actions, Site Settings, Title, Description & Icon".

    Please try to move an email to the "project emails" library again.

    Also, if you had this folder as a favourite, you will need to add this site again under "Manage My OnePlaceFolders".

    Please let me know how you go.

    Kind regards

    Elissa

  20. browsing OPM folders via Outlook AllMinimal.aspx??

    0 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    8 comments  ·  OnePlaceMail (Desktop) » Issue  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    An error occurred while saving the comment
    Elissa commented  · 

    Hi Titi

    Thanks, can you please check whether the OPM master page is checked in?

    Kind regards

    Elissa

    An error occurred while saving the comment
    Elissa commented  · 

    Hi Titi

    As advised this issue should resolve once SharePoint is upgraded to a supported version.

    Kind regards

    Elissa

    An error occurred while saving the comment
    Elissa commented  · 

    Hi Titi

    Thanks, I have investigated this issue further.

    I believe you have installed the sandbox solution. Are you able to check that the OnePlaceMail Master Page is in the Master Page gallery?

    https://d2r1vs3d9006ap.cloudfront.net/s3_images/938035/OPMmaster.png?1375922123

    If this is not available, then you will receive the "File not Found" message you had earlier when viewing the 'Minimal View'.

    Look forward to your response.

    Kind regards

    Elissa

    An error occurred while saving the comment
    Elissa commented  · 

    Hi Titi

    Thanks for posting.

    Regarding your inquiry, if you could provide further information that would be appreciated.

    Are you able to provide a screen shot of the expected document library as seen in SharePoint?

    Also if you are able to provide a copy of your config.xml file ( located in the OnePlaceMail user directory eg: Users\\AppData\Roaming\Scinaptic\OnePlaceMail)

    Thank you for your assistance, with this added information we hope to resolve this issue for you promptly.

    Kind regards

    Elissa

1 2 … 11 12 14

Feedback and Knowledge Base

(thinking…)