Ilia Zhukov
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An error occurred while saving the comment Ilia Zhukov
commented
Hi Cherrmann,
thank you for the information provided.
Could you please capture the logs for this issue according to the http://www.scinaptic.com/support/0062.html article and send log file to me: ilia (at) scinaptic.com
Thank you in advance.
An error occurred while saving the comment Ilia Zhukov
commented
Hi,
could you please provide more details regarding this search?
Are you searching for particular text?
Are you able to search for different text?
Can you reproduce this error in SharePoint using exactly the same search string?
Are you searching library/list or site?
Could you please provide a screenshot which includes search text and SharePoint structure?
Hope to hear from you soon.
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An error occurred while saving the comment Ilia Zhukov
commented
Hi,
Due to inactivity, I have closed this topic.
Please respond to the topic if you have further questions and/or would like to activate the discussion topic further.
Thank you!
An error occurred while saving the comment Ilia Zhukov
commented
Hi Stefan,
thank you for your question.
To answer it, please refer to the "Upgrade Considerations - New and modified configuration options" article:
http://www.scinaptic.com/support/0086.html
Link to this article will be included into the next update notices.
An error occurred while saving the comment Ilia Zhukov
commented
Hi Mark,
thank you for your request.
I've generated the template in Dutch (both Belgium and The Netherlands).
Please download the archive from
Could you please let me know this solution was helpful for you?
Thank you in advance!
An error occurred while saving the comment Ilia Zhukov
commented
Hi Stefan,
Thank you for your reply.
OnePlaceMail Client requires additional settings to capture Email Body.
Please refer to the "How do I enable OnePlaceMail to capture the Email Body and store in a SharePoint column?" article:
http://www.scinaptic.com/support/0043.html
Please let me know if this solution will be helpful for you.
An error occurred while saving the comment Ilia Zhukov
commented
Hi Stefan,
thank you for your support request!
Every list/library custom template has the “Language” property. And if SharePoint Site and custom list/library languages are not the same, library wouldn’t be displayed under the “Site Actions – More Options...” menu.
I suppose you have not only English language, but also German in SharePoint.
I've created five libraries for different German languages schema (Austria, Germany, Liechtenstein, Luxembourg and Switzerland). Please download the archive:
http://www.scinaptic.com/images/software/scinaptic_oneplacemail_email_library_german.zip
If you have different language, please tell me and I’ll create appropriate template for you.
Could you please do the following:
1) Go to Site Actions – Site Settings
2) Go to “List Templates” under the “Galleries” section
3) Upload all templates with different names and titles:
https://d37wxxhohlp07s.cloudfront.net/s3_images/754199/templates.png?1340330306
4) Try to create new OnePlaceMail Email Library in Site Actions – More Options...
Hope this will help. Please inform me about the result.
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An error occurred while saving the comment Ilia Zhukov
commented
Hi Carlo,
Due to inactivity, I have closed this topic.
Please respond to the topic if you have further questions and/or would like to activate the discussion topic further.
Thank you!
An error occurred while saving the comment Ilia Zhukov
commented
Hi Carlo,
could you please advise the customer to do the following:
1) On the SharePoint server click Start, click Control Panel, click Administrative Tools, and then click Internet Information Services (IIS) Manager.
2) Click the name of the server that you want to reconfigure, and then click Sites.
3) Right-click the Web site that you want to reconfigure (usually it's "SharePoint - 80"), and then click Properties. Or click the Web site and on the right side click Advanced Settings.
4) Type a new value in the Connection timeout box, and then click OK.
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An error occurred while saving the comment Ilia Zhukov
commented
Hi Charles,
Due to inactivity, I have closed this topic.
Please respond to the topic if you have further questions and/or would like to activate the discussion topic further.
Thank you!
An error occurred while saving the comment Ilia Zhukov
commented
Hi Charles,
thank you for your question.
A few questions:
- Is this happening for all users when saving to this location?
- Can you save to any other location successfully?
- Can you reproduce the issue with the new standard document library/list?
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0 votes
An error occurred while saving the comment Ilia Zhukov
commented
Hi Stefano,
As this issue has been resolved in 6.2 release of OnePlaceMail, I have closed this topic.
Please respond to the topic if you have further questions and/or would like to activate the discussion topic further.
Thank you!
An error occurred while saving the comment Ilia Zhukov
commented
Hi Stefano,
thank you for posting the problem!
This issue will be resolved approximately in the beginning of August.
We'll let you know when it's done.
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An error occurred while saving the comment Ilia Zhukov
commented
Hi Nance,
As problem has been resolved (Enterprise Edition of OnePlaceMail was installed) I have closed this topic.
Please respond to the topic if you have further questions and/or would like to activate the discussion topic further.
Thank you!
An error occurred while saving the comment Ilia Zhukov
commented
My address
ilia (at) scinaptic (dot) com
An error occurred while saving the comment Ilia Zhukov
commented
Hi Nancy,
thank you for the detailes provided.
Could you please send me your work phone number and date/time when it will be comfortable to you to answer my call? I'd like to connect to your desktop (we are using Cisco WebEx for this) and check several scenarios if it's possible.
An error occurred while saving the comment Ilia Zhukov
commented
Hi Nancy,
Thank you for the details about the proxy.
We were not able to reproduce this issue on our test environment. In order to help you with this issue, I kindly ask you to answer the following:
Could you please confirm that you use firewall in your company?
If you have it on your local machine, could you please turn it off temporarily and check if the issue is reproducible?
If firewall is installed on your proxy server could you please ask the person who is responsible to its administration to check firewall rules or logs containing ‘SendToHandler.exe’ and/or the link http://license.scinaptic.com/oneplacemailcheckversion
Do you remember particular date when you installed OnePlaceMail?
If you are evaluating OnePlaceMail I’d also like to inform you that Enterprise edition of OnePlaceMail doesn’t check versions, i.e. doesn’t connect to any web-links.
An error occurred while saving the comment Ilia Zhukov
commented
Hi Nancy,
thank you for the screenshot.
Do you use Proxy Server? Please navigate to the Internet Explorer options - Connections tab - 'LAN Settings' button.
If you use proxy, could you please verify OnePlaceMail has the same Proxy Settings on the problem PCs? To do so navigate to the OnePlaceMail Settings - 'Proxy' tab.
Do you use firewall or any other software that controls Internet access in your company? It could restrict Outlook access to the Internet (or some particular sites), so could you please reproduce the following on the machines with the issue:
1) Click on the -My OnePlaceMail- folder in Outlook. Does it open http://www.scinaptic.com in the main window?
https://d37wxxhohlp07s.cloudfront.net/s3_images/744641/31-05-2012%2010-27-49%20AM.png?1338424384
2) Create new folder in Outlook mailbox, right-click on it, select Properties, go to 'Home Page' tab, check 'Show home page by default for this folder' and insert http://license.scinaptic.com/oneplacemailcheckversion into the Address field.
https://d37wxxhohlp07s.cloudfront.net/s3_images/744645/31-05-2012%2010-35-07%20AM.png?1338424961
Click OK and verify page is opened:
https://d37wxxhohlp07s.cloudfront.net/s3_images/744643/31-05-2012%2010-39-19%20AM.png?1338424920
An error occurred while saving the comment Ilia Zhukov
commented
Hi Nancy,
What version of OnePlaceMail do you use? You can check this in Outlook - OnePlaceMail tab - About OnePlaceMail - About OnePlaceMail.
Could you please do the following:
1) Provide the screenshot of this error message.
2) If the current OnePlaceMail client version is not 6.1.1 please update to the latest version (it can be downloaded from http://www.scinaptic.com/download-express-edition.html ) and try to reproduce the issue.
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0 votes
An error occurred while saving the comment Ilia Zhukov
commented
Hi Joel,
As we solved this problem (by unistalling OnePlaceMail Server Components) I have closed this topic.
Please respond to the topic if you have further questions and/or would like to activate the discussion topic further.
Thank you!
An error occurred while saving the comment Ilia Zhukov
commented
Hi Joel,
thank you for reporting this problem.
Could you please provide the following:
1) Do you have anonymous access enabled?
2) Do you have OnePlaceMail Server Components installed? ( http://www.scinaptic.com/support/0075.html )
3) What version of OnePlaceMail do you use? ( http://www.scinaptic.com/support/0045.html )
Hope to hear from you soon!
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0 votes
An error occurred while saving the comment Ilia Zhukov
commented
Hi,
Due to inactivity, I have closed this topic.
Please respond to the topic if you have further questions and/or would like to activate the discussion topic further.
Thank you!
An error occurred while saving the comment Ilia Zhukov
commented
Hi,
could you please confirm this solution was helpfull for you?
An error occurred while saving the comment Ilia Zhukov
commented
Could you please check that both setup.exe and "FileToWSSOutlookAddInSetup-x86.msi" files are located in the same folder after extraction from zip:
https://d37wxxhohlp07s.cloudfront.net/s3_images/742910/Untitled2.png?1338025526
If both files are there, please redownload oneplacemail-express-edition-6-1-1.zip from our site, extract it (don't run setup.exe directly from zip file!) and try to install OnePlaceMail again.
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0 votes
An error occurred while saving the comment Ilia Zhukov
commented
Hi Sowmya,
I have closed this topic.
Please respond to the topic if you have further questions and/or would like to activate the discussion topic further.
Thank you!
An error occurred while saving the comment Ilia Zhukov
commented
Hi Sowmya,
Thank you for your question.
It's not possible to add all libraries and folders automatically, but they are immediately available in the ‘Save to SharePoint’ dialog:
https://d37wxxhohlp07s.cloudfront.net/s3_images/775524/8-08-2012%205-19-56%20PM.png?1344410848
However, this is definitely by design.
Our decision to not show the entire SharePoint Site/Library/Folder structure on the left navigation of Outlook is based on the following:
1. Performance impact on Outlook e.g. if a library (or one or more libraries combined) has 2000 folders we would need to add them to Outlook and the performance impact on Outlook would be considerable. Therefore, slowing Microsoft Outlook start-up and the overall user experience/performance in Outlook. The interaction required to maintain the SharePoint Structure, security level permissions and configuration options in SharePoint for the different locations defined via folders in Microsoft Exchange/Cached Mode Outlook is not desirable.
2. Useability – trying to drag and drop to an extensive folder hierarchy in Outlook is hard and almost unusable if it is contains a deep nested folder structure.
3. User Adoption/Noise – In many instances a user is only interested in a small subset of the overall locations (Libraries, lists, folders, document sets) available within a SharePoint environment. Presenting the full SharePoint hierarchy in a user’s personal information management environment (Outlook) will detract from the users experience when interacting with SharePoint.
Our approach – Favourite and Recent locations
Rather than present the full SharePoint hierarch on the left navigation, we are allowing the user to create a category structure on the left navigation of Outlook (it is not the intention for a business/user to recreate a SharePoint structure) if required and set 1 or more favourite SharePoint locations under this structure.
These favourite locations can be either a SharePoint Site or one of the final destinations: Library, List, Folder or Document Set. In some cases it makes sense to add a whole Site or Library to the left navigation of Outlook and when you drag/drop content to this location, the ‘Save to SharePoint’ will display any lower level SharePoint structures (e.g. folders within a library). The display of the folder structure is all performance tuned to only bring back the relevant part of the folder structure in an asynchronous manner when the user requests to expand this the folders.
Recent Locations: OnePlaceMail also provides Recent Locations on the left navigation of Outlook and on the Copy To/Move To button in Outlook. Therefore, providing an easy mechanism to both save content and access content from a location in SharePoint. Recent locations can be made as favourite locations if desired.
Please let me know if you have further question, I'll gladly assist!
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0 votes
An error occurred while saving the comment Ilia Zhukov
commented
Hi Florian,
I have closed this topic.
Please respond to the topic if you have further questions and/or would like to activate the discussion topic further.
Thank you!
An error occurred while saving the comment Ilia Zhukov
commented
Hi Florian,
thank you for your question.
There is no way to change this behaviour, because all links starting with 'http' are handled by your default browser (Internet Explorer).
Please refer to this article http://www.scinaptic.com/support/0012.html
Solutions from it will make 'Open' button available for .msg files in the 'File Download' IE dialog.
Thus after clicking a link to an email saved on SharePoint you'll have an option to open it (in Outlook) instead of saving to your hard drive.
Hope this will help. Please let me know if any assistance is required!
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0 votes
An error occurred while saving the comment Ilia Zhukov
commented
Hi Zine,
Due to inactivity, I have closed this topic.
Please respond to the topic if you have further questions and/or would like to activate the discussion topic further.
Thank you!
An error occurred while saving the comment Ilia Zhukov
commented
Hi Zine,
Thank you for your question.
It's a SharePoint limitation. SharePoint does not allow to do anything (download, email link, view properties etc. except Delete and Check Out) with more than one file selected:
https://d37wxxhohlp07s.cloudfront.net/s3_images/772202/1-08-2012%209-24-02%20AM.png?1343777203
But with OnePlaceMail 6.2 you can use new feature "Insert from SharePoint" when composing an email message:
Please refer to the OnePlaceMail User Guide section "Insert from SharePoint" for the detailed feature description, including screenshots and examples:
http://www.scinaptic.com/support/oneplacemail-user-guide.html
Please let me know if you have any further questions, I’ll gladly assist!
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0 votes
An error occurred while saving the comment Ilia Zhukov
commented
Hi Max,
Due to inactivity, I have closed this topic.
Please respond to the topic if you have further questions and/or would like to activate the discussion topic further.
Thank you!
An error occurred while saving the comment Ilia Zhukov
commented
Hi Max,
Thank you for your question.
Please find the answers below:
1) Library hierarchy
Our decision to not show the entire SharePoint Site/Library/Folder structure on the left navigation of Outlook is based on the following:
1. Performance impact on Outlook e.g. if a library (or one or more libraries combined) has 2000 folders we would need to add them to Outlook and the performance impact on Outlook would be considerable. Therefore, slowing Microsoft Outlook start-up and the overall user experience/performance in Outlook. The interaction required to maintain the SharePoint Structure, security level permissions and configuration options in SharePoint for the different locations defined via folders in Microsoft Exchange/Cached Mode Outlook is not desirable.
2. Useability – trying to drag and drop to an extensive folder hierarchy in Outlook is hard and almost unusable if it is contains a deep nested folder structure.
3. User Adoption/Noise – In many instances a user is only interested in a small subset of the overall locations (Libraries, lists, folders, document sets) available within a SharePoint environment. Presenting the full SharePoint hierarchy in a user’s personal information management environment (Outlook) will detract from the users experience when interacting with SharePoint.
Our approach – Favourite and Recent locations
Rather than present the full SharePoint hierarch on the left navigation, we are allowing the user to create a category structure on the left navigation of Outlook (it is not the intention for a business/user to recreate a SharePoint structure) if required and set 1 or more favourite SharePoint locations under this structure. These favourite locations can be either a SharePoint Site or one of the final destinations: Library, List, Folder or Document Set. In some cases it makes sense to add a whole Site or Library to the left navigation of Outlook and when you drag/drop content to this location, the ‘Save to SharePoint’ will display any lower level SharePoint structures (e.g. folders within a library). The display of the folder structure is all performance tuned to only bring back the relevant part of the folder structure in an asynchronous manner when the user requests to expand this the folders.
Recent Locations: OnePlaceMail also provides Recent Locations on the left navigation of Outlook and on the Copy To/Move To button in Outlook. Therefore, providing an easy mechanism to both save content and access content from a location in SharePoint. Recent locations can be made as favourite locations if desired.
2) Move/Copy an entire folder
This is not supported by OnePlaceMail. To copy folder contents please select all messages inside this folder and copy/move them to SharePoint.
3) Drag and drop default behaviour
Currently it's not possible to change this. We have this feature in our backlog but availability date is unknown.
You could hold Ctrl upon Drag & Drop to copy or Drag & Drop with Right-Click for more options.
4) Creating new folder on the fly
It's possible to easily create new folder in the "Save to SharePoint" window (which is displayed after drag & drop). Please refer to the "View location in SharePoint" section in the User Guide for more details about this feature.
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An error occurred while saving the comment Ilia Zhukov
commented
Hi Sreekanth,
Due to inactivity, I have closed this topic.
Please respond to the topic if you have further questions and/or would like to activate the discussion topic further.
Thank you!
An error occurred while saving the comment Ilia Zhukov
commented
Hi Sreekanth,
thank you for your question.
If I understood your question correctly, OnePlaceMail supports all kind of site collections:
https://d37wxxhohlp07s.cloudfront.net/s3_images/765114/17-07-2012%204-55-45%20PM.png?1342508333
Please let me know was this information useful for you. If your question was about something different, could you please provide additional details about it (links examples, screenshots, etc.) ?
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0 votes
An error occurred while saving the comment Ilia Zhukov
commented
Hi,
Due to inactivity, I have closed this topic.
Please respond to the topic if you have further questions and/or would like to activate the discussion topic further.
Thank you!
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0 votes
An error occurred while saving the comment Ilia Zhukov
commented
Hi Ken,
Due to inactivity, I have closed this topic.
Please respond to the topic if you have further questions and/or would like to activate the discussion topic further.
Thank you!
An error occurred while saving the comment Ilia Zhukov
commented
Hi Ken,
to answer your question, it is safe to remove the OnePlaceMail Server components from the "Programs and Features" applet in the Control Panel.
https://d37wxxhohlp07s.cloudfront.net/s3_images/747593/7-06-2012%2010-54-36%20AM.png?1339030576
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0 votes
An error occurred while saving the comment Ilia Zhukov
commented
Hi Aimee,
Due to inactivity, I have closed this topic.
Please respond to the topic if you have further questions and/or would like to activate the discussion topic further.
Thank you!
An error occurred while saving the comment Ilia Zhukov
commented
Hi Aimee,
you can find the full list of the email attributes in OnePlaceMail Administrator Guide Section 8 APPENDIX – FREQUENTLY ASKED QUESTIONS - Manually Creating SharePoint Email Columns
http://scinaptic.com/support/oneplacemail-administrator-guide.html
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0 votes
An error occurred while saving the comment Ilia Zhukov
commented
Hi Todd,
Due to inactivity, I have closed this topic.
Please respond to the topic if you have further questions and/or would like to activate the discussion topic further.
Thank you!
An error occurred while saving the comment Ilia Zhukov
commented
Hi Todd,
did you apply Solution 2 or Solution from 'Background' section from article provided by James in previous reply?
An error occurred while saving the comment Ilia Zhukov
commented
Hi Todd,
OnePlaceMail has the elegant solution for this problem.
If you open a SharePoint folder from Outlook (using OnePlaceMail) you'll be able to open the email regardless of the Outlook version:
https://d37wxxhohlp07s.cloudfront.net/s3_images/737786/11-05-2012%202-43-12%20PM.png?1336959274
Please refer to OnePlaceMail User Guide section 1.5.2 for more details:
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0 votes
An error occurred while saving the comment Ilia Zhukov
commented
Hi Vas,
thank you very much for your idea!
It was considered for the implementation and will be available in 6.4 Release of OnePlaceMail.
Thank you for using OnePlaceMail!
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0 votes
An error occurred while saving the comment Ilia Zhukov
commented
Hi Sowmya,
thank you for your recent question.
To change all available values please refer to the http://www.scinaptic.com/support/oneplacemail-administrator-guide.html .
Sections:
3.2.10-11 Customising OnePlaceMail Menu, Toolbar Items, Send & File Button
3.2.12 Customising the Search SharePoint Ribbon Button
3.2.17 Customising the My OnePlaceMail Folder Name and Homepage
3.2.18 Customising the My OnePlaceMail (Recovered Files) Folder Name
3.2.24 OnePlaceMail Error Dialogs Support Information
4.1 Custom Error Dialog Image
Hope this will help!
Hi,
thank you for reporting about this issue.
We are already aware of it and hopefully it will be implemented soon.
As a workaround you could install OnePlaceMail Server Componentes which are available in Enterprise edition of OnePlaceMail.
Please let me know if you have any questions, I'll gladly assist.