Ilia Zhukov
My feedback
135 results found
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0 votes
An error occurred while saving the comment An error occurred while saving the comment Ilia Zhukov
commented
Hi Justin,
please try one of the following:
1) Open OnePlaceMail settings - Save to SharePoint tab - click the "Clear Recent Locations" link in the middle. Try to reproduce the issue.
2) Click on the "Recent" folder on left hand side of Outlook, open the "Folder" tab in Outlook ribbon and click "Delete folder".
https://d37wxxhohlp07s.cloudfront.net/s3_images/851734/13-02-01_delete_recent.png?1359694813
Restart Outlook and verify the issue.
3) Go to %AppData%\Scinaptic\OnePlaceMail\ , rename config.xml to config_old.xml, restart Outlook and verify the issue.
Hope this will help. Please update this topic with the results. Thank you.
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0 votes
An error occurred while saving the comment Ilia Zhukov
commented
Hi Kunjal,
as key has been sent, I close this topic.
Thank you.
An error occurred while saving the comment Ilia Zhukov
commented
Hi Kunjal,
thank you for your question.
Please email me directly ilia (at) scinaptic.com and I'll help you with this.
Hope to hear from you soon. Thank you.
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0 votes
An error occurred while saving the comment Ilia Zhukov
commented
Hi Nadine,
thank you for your question.
To answer this, if whole conversation is drag & dropped to a OnePlaceMail Folder, then messages from original Outlook folder (e.g. Inbox) will be saved saparately.
In the following example 7 .msg files will be transferred to SharePoint:
https://d37wxxhohlp07s.cloudfront.net/s3_images/847778/13-01-24_conversation.png?1358995702
It's also possible to drag & drop any message in conversation (even not from original folder):
https://d37wxxhohlp07s.cloudfront.net/s3_images/847780/13-01-24_conversation2.png?1358996377
Hope this will help. Please update this topic if you have any questions. Thank you.
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0 votes
An error occurred while saving the comment Ilia Zhukov
commented
Hi Anthony,
thank you for your question.
OnePlaceMail can be pre-configured using config_update.xml files. For more details please refer to the following article:
How do I configure OnePlaceMail Settings with Config_update.xml file?
and
Administrator Guide.
To deploy these settings using Group Policy please refer to the following article:
OnePlaceMail Enterprise Deployment Using Group Policy.
Hope this will help. Please update this topic if you have any questions. Thank you.
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0 votes
An error occurred while saving the comment Ilia Zhukov
commented
Hi Luca,
thank you for reporting this issue.
Could you please provide additional details:
1) Does this happen with every user and library/list?
2) Navigate to C:\Users\\AppData\Roaming\Scinaptic\OnePlaceMail, rename config.xml to config_old.xml and restart Outlook. Can you reproduce the issue?
3) Turn on logging and send me logs to ilia (at) scinaptic.com
Hope to hear from you soon. Thank you.
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1 vote
An error occurred while saving the comment Ilia Zhukov
commented
Hi,
thank you for reporting the problem.
To answer it, please refer to the following article:
OnePlaceMail Add-In fails to load in Outlook 2007.
Hope this will help. Please update this topic if you have any questions. Thank you.
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0 votes
An error occurred while saving the comment Ilia Zhukov
commented
Hi Stefan,
thank you for the details provided.
Unfortunately I wasn't able to reproduce the issue on MySites site collection with SSL turned on. This could be probably restricted by your SharePoint host provider.
Could you please do the following:
1) Create standard document library in MySite and upload email to this library
2) Upload txt file from your computer to the same library using right-click menu - Send to - SharePoint
and let me know the results. Thank you.
An error occurred while saving the comment Ilia Zhukov
commented
Hi Stefan,
thank you for your patience.
Could you please also provide the following information regarding the issue:
1) Can you locate uploaded file in the document library after error message has been displayed?
2) Does it have the same name as on error message?
3) Do you have any workflows/even handlers in this site collection/site/library/content type?
4) Can you reproduce the issue in another site collection (not MySites)?
Hope to hear from you soon. Thank you.
An error occurred while saving the comment Ilia Zhukov
commented
Hi Stefan,
sorry for the delay, we are currently analyzing this issue.
I'll get back to you as soon as possible.
Thank you.
An error occurred while saving the comment Ilia Zhukov
commented
Hi,
thank you for your question.
To answer this, could you please provide OnePlaceMail logs for this issue? Please refer to the following article for the details: http://www.scinaptic.com/support/0062.html
Please send the results to ilia (аt) scinaptic.com
Could you please also let me know is the newly created library based on some custom library template?
Hope to hear from you soon. Please update this topic if you have any questions. Thank you.
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0 votes
An error occurred while saving the comment Ilia Zhukov
commented
Hi Wilco,
thank you for the details provided.
Currently OnePlaceMail displays libraries/lists only in default language of a site.
This would be a nice enhancement to the product, I’ve added your idea to our backlog and hopefully it'll be available in the one of the next releases.
Thank you for the feedback.
An error occurred while saving the comment Ilia Zhukov
commented
Hi Wilco,
thank you for reporting this issue.
To solve this, please refer to the following article:
OnePlaceMail Email Library in different languages
Hope this will help. Please update this topic if you have any questions. Thank you.
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1 vote
An error occurred while saving the comment Ilia Zhukov
commented
Hi,
Due to inactivity, I have closed this topic.
Please respond to the topic if you have further questions and/or would like to activate the discussion topic further.
Thank you!
An error occurred while saving the comment Ilia Zhukov
commented
Hi Marisa,
thank you for the details provided.
Filtering is the different process, comparing to the SharePoint Search. For exmaple, if you type "Pat Hawke" in the searchbox in SharePoint in the top right part of the page you won't get the same results.
To implement filtering in the OnePlaceMail window please use the method described in http://community.scinaptic.com/oneplacemail/topics/insert_from_sharepoint_having_a_filter_to_find_your_file_s_to_attach_to_email .
Example:
SharePoint Library:
https://d37wxxhohlp07s.cloudfront.net/s3_images/802849/121011_search1.png?1349910295
SharePoint Search results:
https://d37wxxhohlp07s.cloudfront.net/s3_images/802850/121011_search2.png?1349910319
SharePoint Filtering results:
https://d37wxxhohlp07s.cloudfront.net/s3_images/802851/121011_search3.png?1349910339
OnePlaceMail Filtering results:
https://d37wxxhohlp07s.cloudfront.net/s3_images/802852/121011_search4.png?1349910361
Hope this will help. Please update this topic if you require any assistance!
An error occurred while saving the comment Ilia Zhukov
commented
Hi Marisa,
thank you for reporting your problem.
Could you please provide two screenshots:
1) Search results in OnePlaceMail
2) Search results (the same search string) in SharePoint (in IE) in the same library.
Thank you!
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0 votes
An error occurred while saving the comment Ilia Zhukov
commented
Hi,
Due to inactivity, I have closed this topic.
Please respond to the topic if you have further questions and/or would like to activate the discussion topic further.
Thank you!
An error occurred while saving the comment Ilia Zhukov
commented
Hi Hans,
thank you very much for your feedback and questions.
To answer them:
1) This is the SharePoint limitation to display library templates in the language chosen in installation process. I’ve created new OnePlaceMail library templates in http://dl.dropbox.com/u/58378674/ScinapticOnePlaceMailEmailLibrary%20nl-BE.stp" rel="nofollow">Dutch-Belgium and in
An error occurred while saving the comment Ilia Zhukov
commented
Hi Hans,
thank you for your update.
To answer your question, you were able to activate Farm Solution because it was previously installed from previous version (5.2 or older) of OnePlaceMail Server Components.
Currently it's only possible to unstall the solution using OnePlaceMail Server Components. When solution is completely uninstalled then the corresponding tabs will disappear from the OnePlaceMail Server Components.
It's better to use Sandbox solution as it has several improvements comparing to the provious versions of Farm Solution, including that fix we are talking about (solution is based on Content Type rather then List Type), https support, etc.
Hope this will help. Please update this topic with the results. Thank you.
An error occurred while saving the comment Ilia Zhukov
commented
Hans,
could you please also confirm you are using the OnePlaceMail SharePoint Sandbox Solution v3?
Thank you in advance.
An error occurred while saving the comment Ilia Zhukov
commented
Hi Hans,
thank you for your message.
Image, Audio and Video content types in the standard Asset Library are also based on the "Document" content type, so it's possible to use existing content types for this particular library to perform feature testing.
Please take a look at the following testing results:
1) I've uploaded and activated the OnePlaceMail Sandbox Solution:
https://d37wxxhohlp07s.cloudfront.net/s3_images/820152/12-11-19%20sandbox%20solution.png?1353294044
2) Created new asset library, uploaded chat.txt file (I've selected "Image" content type) and changed the library view to the "All Assets":
https://d37wxxhohlp07s.cloudfront.net/s3_images/820153/12-11-19%20feature.png?1353294229
Information regarding the content type for this feature is stored inside the "elements.xml" file in the OnePlaceMail-SharePoint-Solution-v3.wsp\OnePlaceMailSharePointSolution_Feature1\EmailAsAttachment\Elements.xml:
https://d37wxxhohlp07s.cloudfront.net/s3_images/820155/12-11-19%20elements.png?1353294879
Hope this will help. Please update this topic if you have any question, I'll be happy to help.
An error occurred while saving the comment Ilia Zhukov
commented
Hi Hans,
thank you for reporting the issue.
Custom features (like "Email as Attachment") contain two attributes which determine their availability depending on the List Type or Content Type.
As the "Content Type" is more generic SharePoint entity than the "List Type", the "Email as Attachment" feature is available for the most common parent content type ("Document" with ID 0x0101) and any content type which is based on it.
To solve this issue, please make sure your content type is based on the "Document" content type.
Hope this will help. Please update this topic if you have any questions. Thank you.
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0 votes
An error occurred while saving the comment Ilia Zhukov
commented
Hi,
Due to inactivity, I have closed this topic.
Please respond to the topic if you have further questions and/or would like to activate the discussion topic further.
Thank you!
An error occurred while saving the comment Ilia Zhukov
commented
Hi Andrew,
thank you for reporting this problem.
There is no size limit for files you upload using OnePlaceMail but it's necessary to edit web.config of your web application to increase the maximumRequestLength and executionTimeout:
https://d37wxxhohlp07s.cloudfront.net/s3_images/794342/1.png?1348188888
After that please perform an IISreset.
Hope this will help.
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0 votes
An error occurred while saving the comment Ilia Zhukov
commented
Hi,
Due to inactivity, I have closed this topic.
Please respond to the topic if you have further questions and/or would like to activate the discussion topic further.
Thank you!
An error occurred while saving the comment Ilia Zhukov
commented
Hi Kevin,
thank you for reporting this problem.
Please use the following config_update.xml to turn welcome screen off:
<?xml version="1.0" encoding="UTF-8"?>
<configuration>
<outlook>
<showStartupDialog action="delete"/>
<showStartupDialog value="false" action="insert"/>
</outlook>
</configuration>
Regarding deploying this config_update.xml, please refer to the Section “4.2 Deploy OnePlaceMail Configuration Settings Using Group Policy” in the following guide:
http://www.scinaptic.com/support/oneplacemail-enterprise-deployment-using-group-policy.html .
Hope this will help. Please update this topic if you have any questions, I’ll gladly assist you. Thank you.
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0 votes
An error occurred while saving the comment Ilia Zhukov
commented
Hi Ron,
Thank you for your question.
To answer it, yes, it's possible to use Outlook rules to copy/move messages to SharePoint.
Please create standard Outlook rule and select corresponding OnePlaceMail SharePoint folder as destination of copy/move process:
https://d37wxxhohlp07s.cloudfront.net/s3_images/839941/13-01-07_rule.png?1357522108
Hope this will help. Please update this topic if you have any questions, I'll be happy to assist. Thank you.
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0 votes
An error occurred while saving the comment Ilia Zhukov
commented
Hi Søren,
thank you for reporting this problem.
This email format (X.400) is used when recepeint(s) and sender are members of the same organization. If email was sent to/from external domain, email address will be in usual web-format.
This feature (converting from X.400 to web-format) is already planned and will be available in one of the next OnePlaceMail releases.
Hope this will help. Thank you.
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0 votes
An error occurred while saving the comment Ilia Zhukov
commented
Hi,
thank you for your question.
Could you please provide a screenshot of the error when you click Activate button?
Thank you.
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0 votes
An error occurred while saving the comment Ilia Zhukov
commented
Hi Tim,
thank you for your question.
There are two separate configuration areas which could be migrated from Colligo to OnePlaceMail.
1) Capturing email properties (To, From, Subject, etc.)
Colligo has it's own set of columns to capture email properties. To migrate this functionality please use "Custom Column Mapping" settings in OnePlaceMail.
Please refer to the Section "5.1 Custom Mapping of Email Attributes to Columns" of the http://www.scinaptic.com/support/oneplacemail-administrator-guide.html and create mapping from OnePlaceMail columns to Colligo columns
2) Migrating list of libraries/lists/folders from the right-hand side of Outlook:
https://d37wxxhohlp07s.cloudfront.net/s3_images/829906/12-12-12_Colligo2OPM.png?1355276557
Regarding this option please contact me directly by email ilia (аt) scinaptic.com
Hope this will help. Please update this topic if you have any questions, I'll be happy to help. Thank you.
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0 votes
An error occurred while saving the comment Ilia Zhukov
commented
Hi Revathi,
I'm closing this topic as you've confirmet the root cause was in credentials used.
Thank you.
An error occurred while saving the comment Ilia Zhukov
commented
Hi Revanthi,
to solve this issue you have to buy additional licenses.
Hope this will help. Please update this topic if you have any questions. Thank you.
An error occurred while saving the comment Ilia Zhukov
commented
Hi Revanthi,
thank you for reporting this issue.
To answer your question, Entreprise Edition of OnePlaceMail has user-based license type (only limited amount of users can use OnePlaceMail).
If you require license for bigger amount of users please feel free to http://www.scinaptic.com/contact-us.html .
Hope this will help. Please update this topic if you have any questions. Thank you.
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0 votes
An error occurred while saving the comment Ilia Zhukov
commented
Hi Josh,
I'm closing this topic as you've confirmed in email the root cause was in SQL Server.
Thank you.
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0 votes
An error occurred while saving the comment Ilia Zhukov
commented
Hi Nadine,
thank you for your question.
To answer it, SharePoint overwrites any values in the Modified column so it's not possible to write anything into it.
Hope this will help. Please update this topic if you have any questions. Thank you.
An error occurred while saving the comment Ilia Zhukov
commented
Hi Graham,
thank you for your question.
These values are auto populated if you use OnePlaceMail columns/library/content type from OnePlaceMail SharePoint Sandbox solution or if you create these columns manually.
To capture "From" and "Received datetime" email attributes the library columns should be created (you can rename them later) with names EmFrom and EmDateReceived.
For more information please refer to the Section 5.1 Custom Mapping of Email Attributes to Columns in the http://www.scinaptic.com/support/oneplacemail-administrator-guide.html
and
http://www.scinaptic.com/support/0079.html
Hope this will help. Please update this topic if you have any questions!
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1 vote
An error occurred while saving the comment Ilia Zhukov
commented
Hi Erik,
thank you for your question.
To answer this, once email was moved to SharePoint it cannot be found using Outlook Search as email was deleted from Outlook and copied to SharePoint.
Hope this will help. Please update this topic if you have any questions. Thank you.
Hi Justin,
thank you for the confirmation.
I'll close this topic.