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zeeshan.ahmed

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33 results found

  1. how to disable the update notification at startup?

    0 votes

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    Answered  ·  7 comments  ·  OnePlaceMail (Desktop)  ·  Admin →
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    zeeshan.ahmed commented  · 

    Hi Michael,

    That's correct. The full version of OnePlaceMail is not updated via live update service, it has be to updated via deployment software.

    Regards,
    Zeeshan

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    zeeshan.ahmed commented  · 

    Hi Michael,

    Thank you for your inquiry.

    In this thread the question is related to OnePlaceMail Lite (free version), However, for the fully licensed OnePlaceMail version the update is not done automatically. The updates are done by administrator either by group policy or by SCCM or whatever tool is used in your organisation to deploy software.

    Regards,
    Zeeshan

  2. Im getting some errors messages when i open outlook 2016

    2 votes

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    Answered  ·  3 comments  ·  OnePlaceMail (Desktop) » Issue  ·  Admin →
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    zeeshan.ahmed commented  · 

    Hi Jorge,

    We have responded you via email on your issue.

    Regards,
    Zeeshan

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    zeeshan.ahmed commented  · 

    Hi Jorge,

    Thank you for your inquiry.

    Can you please upgrade to our latest release 7.8 from this link https://www.oneplacesolutions.com/download-clients.html (you will have to fill up a small form).

    If after updating you still get the same error then please delete your PST file. In Outlook go to file-->Account settings-->Account settings--> Data files--> Select OnePlaceMail and hit remove.
    Close/Reopen Outlook and check if issue still occurs.

    Regards,
    Zeeshan

  3. Error HRESULT E_FAIL has been returned from a call to a COM component.

    1 vote

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    Answered  ·  3 comments  ·  OnePlaceMail (Desktop)  ·  Admin →
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    zeeshan.ahmed commented  · 

    Hi Scott,

    I am glad the issue is resolved.

    Please let us know if you require any further assistance.

    An error occurred while saving the comment
    zeeshan.ahmed commented  · 

    Hi Scott,

    Thank you for your inquiry.

    Does this error occur when adding a particular SharePoint site or all SharePoint sites?

    Can the user access the same site in the browser?

    Can you also try doing a repair on OnePlaceMail Lite?

    Regards,
    Zeeshan

  4. Unable to cast COM object of type 'System.__ComObject' to interface type 'Microsoft.Office.Core.IRibbonUI.'

    1 vote

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    Answered  ·  2 comments  ·  OnePlaceMail (Desktop) » Issue  ·  Admin →
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    zeeshan.ahmed commented  · 

    Hi Stephen,

    Thank you for your inquiry.

    We have emailed you the solution.

    Regards,
    Zeeshan

  5. Integrate Skype for Business into Outlook App

    1 vote

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    Answered  ·  1 comment  ·  OnePlaceMail for Outlook App » Outlook OWA  ·  Admin →
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    zeeshan.ahmed commented  · 

    Hi,

    OnePlaceMail does not support Skype for business.

    Regards,
    Zeeshan

  6. Outlook OWA - Lower righ Menu selections don't work on Android

    1 vote

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    Answered  ·  1 comment  ·  OnePlaceMail for Outlook App » Outlook OWA  ·  Admin →
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    zeeshan.ahmed commented  · 

    Hi

    Thank you for your inquiry.

    Is your issue related to OnePlaceMail for Outlook APP? please provide screenshots.

    Regards,
    Zeeshan

  7. Outlook OWA - Need option to support using the full new outlook web mail

    1 vote

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    Answered  ·  1 comment  ·  OnePlaceMail for Outlook App » Outlook OWA  ·  Admin →
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    zeeshan.ahmed commented  · 

    Hi,

    Is your issue related to OnePlaceMail?

    Regards,
    Zee

  8. Error in the add-on

    2 votes

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    Answered  ·  1 comment  ·  OnePlaceMail for Outlook App » Issue  ·  Admin →
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    zeeshan.ahmed commented  · 

    Hi David,

    Thank you for your inquiry.

    We use HTTPS connection which is port 443.

    Can you email support@oneplacesolutions.com with the steps your following? are you able to browse to any https connection in your company?

    Regards,
    Zeeshan

  9. I use multiple exchange accounts, how do i choose which account to use?

    2 votes

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    Answered  ·  1 comment  ·  OnePlaceMail for Outlook App » Issue  ·  Admin →
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    zeeshan.ahmed commented  · 

    Hi

    Do these accounts have Exchange online license? or are they shared mailboxes? OnePlaceMail App is not available for shared mailboxes.

    if they are full mailboxes then you should see the app appearing in Outlook when you select the inbox. are you able to send some screenshots of the steps you follow to support@oneplacesolutions.com so we can further assist you?

    Regards,
    Zeeshan

  10. Automatically save the email (.eml) as the email content type and attachments as default (document) content type

    5 votes

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    Answered  ·  2 comments  ·  OnePlaceMail for Outlook App » Enhancement  ·  Admin →
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    zeeshan.ahmed commented  · 

    Hi,

    Thank you for your feedback.

    We will pass this query to our product management team to review.

    Regards,
    Zeeshan

  11. Unable to open MS Word files in Adobe Products using OnePlaceDocs

    4 votes

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    Answered  ·  3 comments  ·  OnePlaceDocs (Desktop) » Issue  ·  Admin →
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    zeeshan.ahmed commented  · 

    Hi Rob,

    Thank you for your inquiry.

    Can you please provide screenshot to support@oneplacesolutions.com with the steps your following?

    Regards,
    Zeeshan

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    zeeshan.ahmed commented  · 

    Hi Jenny,

    Thank you for your inquiry.

    To further understand the issue can you please send screenshots of the steps you follow and the error you receive when opening with adobe acrobat using OnePlaceDocs? please email to support@oneplacesolutions.com

    Regards,
    Zeeshan

  12. All mail accounts under one address

    2 votes

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    Answered  ·  1 comment  ·  OnePlaceDocs (Desktop)  ·  Admin →
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    zeeshan.ahmed commented  · 

    Hi Alvin,

    Thank you for your inquiry.

    Can you please provide us some more information about the issue your facing? please provide any screenshots that may help us resolve your issue.

    Regards,
    Zeeshan

  13. User can't find files after changing name in Active Directory

    1 vote

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    Answered  ·  1 comment  ·  OnePlaceMail (Desktop) » Issue  ·  Admin →
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    zeeshan.ahmed commented  · 

    Hi Paul,

    Thank you for your inquiry,

    Can you please provide screenshots of the steps your following?

    Are you performing a search and are unable to locate the file?

    Regards,
    Zeeshan

  14. Open Multiple OnePlaceDocs windows

    8 votes

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    Answered  ·  2 comments  ·  OnePlaceDocs (Desktop)  ·  Admin →
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    zeeshan.ahmed commented  · 

    Hi Leah,

    Thanks for your comment and suggestion

    Currently, it is not possible to open multiple OnePlaceDocs windwos.

    I'll add this to our suggestions and we will update this thread once there are any changes.

    Kind regards

    Zeeshan

  15. Switch to SharePoint View after browsing from a favourie

    2 votes

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    Answered  ·  1 comment  ·  OnePlaceMail (Desktop) » Issue  ·  Admin →
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    zeeshan.ahmed commented  · 

    Hi Stewart,

    Thank you for your inquiry.

    Currently, switching to SharePoint view takes you to the root item selected in favourites. we will raise this feature request with the product management team and when this feature is added we will advice you.

    Thanks
    Zeeshan

  16. I want to see my images

    2 votes

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    Answered  ·  1 comment  ·  OnePlaceMail for Outlook App » Outlook iPhone  ·  Admin →
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    zeeshan.ahmed commented  · 

    Hi,

    At the moment OneplaceMail App for Outlook is in preview mode, so you can only save emails to SharePoint.

    Thanks
    Zeeshan

  17. width of fields when Adding or editing

    9 votes

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    Answered  ·  1 comment  ·  General OnePlace Solutions  ·  Admin →
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    zeeshan.ahmed commented  · 

    Hi Reid,

    This request has been passed to product management to review.

    Thanks
    Zeeshan

  18. Error when opening outlook outlook data file (.pst) failed to load for this session

    2 votes

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    Answered  ·  1 comment  ·  OnePlaceMail (Desktop)  ·  Admin →
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    zeeshan.ahmed commented  · 

    Hi

    Can you please try to delete the PST?

    1. Go to File-->Account settings-->account settings-->Data files and remove OnePlaceMail PST


    2. Close Outlook and then navigate to C:\Users\Username\AppData\Local\OnePlaceSolution and delete OnePlaceMail.pst file
    3. Reopen Outlook, (PST will be created automatically) and see if issue still occurs

    Regards,
    Zeeshan

  19. I am not able to sign in gettting message as need permissionfrom admin & admin not aware to allow

    3 votes

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    Answered  ·  1 comment  ·  OnePlaceMail for Outlook App » Issue  ·  Admin →
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    zeeshan.ahmed commented  · 

    Hi Manasi,

    Thank you for your inquiry.

    Can you go to https://aad.portal.azure.com/ and go to Users and Groups > User Settings

    After that, check if the Enterprise Application option is set to yes. if not then please check it to YES and save

    Note that this change may take some time to propagate, around 24 hours.

    Regards,
    Zeeshan

  20. The search box does nothing

    1 vote

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    1 comment  ·  OnePlaceMail for Outlook App » Issue  ·  Admin →
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    zeeshan.ahmed commented  · 

    Hi

    Thank you for your inquiry.

    Can you tell usus what keyword are you searching?

    Can you please provide screenshots of the steps your follow?

    Does it happen for all users or a particular user?

    Can you also send us the time you perform the search?

    Regards,
    Zeeshan

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