OnePlaceDocs (Desktop)

  1. Error during opening office packets

    Hi,

    We use the OnePlaceMAilSolutions; OnePlaceDocs and OnePlaceMail.

    I receive the following message while opening a office packet (outlook, word,..) https://d2r1vs3d9006ap.cloudfront.net/s3_images/1469790/Capture.PNG?1471616818

    I already tried to reinstall the application and repair office components. We use the OnePlaceSolutions 7.3.3 and .NET framework 4.6.1

    Thanks in advance.

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  2. Click to activate license button then 0x80070005

    Hi

    A user in our organisation has an issue with OnePlaceDocs and I do not understand why.

    When he opens OnePlaceDocs a message "Click to activate license" is displayed, and when we click on it, we have an error (then we click on "Try license check again", and it's ok).

    I do not understand why we have this, because as you can see on my screenshot (sorry I greyed the confidential favourites), the user already has favourite in OnePlace docs, so the license is activate yet.

    Could you please explain why we have this ? We have few other users…

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  3. OnePlaceDocs addin keeps disappearing from office ribbon

    Hi Support,

    We have a very common issue with our users where the oneplacedoc addin will disappear out of the users outlook/word/excel/powerpoint 2013 and I will have to get them to go into the COM add-ins to readd the add-in. Why does this keep happening and is there a permanent solution to this?

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  4. Selecting Multiple Termstore (Managed Metadata) Values

    I am currently uploading some documents from our old Shared Drive for one of our teams, and noticed we have to go back in and out each time we want to select a new value.

    When you're in SharePoint, selecting a termstore value has both "Select" and "OK" as options, so you can select as many as you like before clicking "OK". In OnePlace, the "Select" option acts the same as the "OK" button in SharePoint. I tried using the Ctrl button on my keyboard to see if that worked, but it didn't (i.e. it un-selected the one I had…

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  5. Users complain about "Person or Group" field value entry in OnePlace

    I have had some users complain that the "person or group" fields in OnePlace don't work the same way that they do when you're in SharePoint, i.e. a box doesn't drop down with suggestions. Is there any way this could be added to make it more user friendly? They either have to click on the book icon to search for a user, or type the name in to validate it, before saving.

    [having issues trying to insert images, showing up as a piece of code instead of an image, hence no screenshots]

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  6. "Search" SharePoint for document name when site is chosen and fill out metadata

    When you want to re-save or update an file that is already in sharepoint with OPS you have to tagg the document all over. OPS should silently search the site for "name already exist" and then add the metadata already lying on the document that has the same name for fast and easy to make a new version.

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OnePlaceDocs (Desktop)

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