OnePlaceMail (Desktop)

  1. OnePlaceMail Desktop for Outlook - Access Denied

    User is unable to use OnePlaceMail Desktop

    All of sudden since last 2 days this user (who had been using OPM Desktop for years) is unable to use OPM anymore. Error of Access Denied showing up continuously.

    We checked his credentials and directly accessing SharePoint 365 and he can do it without any problem. But he can not save/retrieve emails or use favourites in OPM Desktop for Outlook

    I am attaching error screenshots as well as log file.

    Please help in resolving this issue urgently.

    1 vote

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  2. Emails moved to "Recovered Files" folder converting to draft

    For any reason if the emails are moved to "Recovered Files" folder then they don't remain in their original format. For some reason they are turning to draft mode. Even if moved back to "Inbox" emails remain in draft mode.

    Please help in resolving the issue ASAP.

    OnePlaceMail
    Build: 30.29.20196.12

    Outlook Version: 2016/2019/365

    1 vote

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  3. Date to match when sent not imported.

    Please match the date when the email was sent not when imported. This makes it harder to search for specific emails.

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  4. Is it possible to save more than one email

    Hello,
    Is it possible to save e-mails as a file and not one by one since it takes too much time?
    Thank you.

    Melis Mutlu

    1 vote

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  5. Site Columns work for some SharePoint sites but not others

    We have configured and used the OnePlaceSolution in Outlook and SharePoint. We have Outlook feeding into lists on three separate SharePoint site. Created a list on a forth site (IT) and the add columns from Site Columns doesn't show the OnePlaceSolution list like the other sites. Is it because it is a Private Group?

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  6. Adding Subsite to OnePlaceMail Favourites Issue

    Whenever I try adding a subsite to the OnePlace Mail Favourites, the address gets reverted back to the root site collection.

    This is an issue, as I need to add the subsites to the Favourites as well.

    1 vote

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  7. Visual Indicator to show Mail saved to SharePoint not showing

    I have saved some e-mails to a migrated SharePoint site which do not seem to give the blue indicator(Transferred to SharePoint) at a quick glance.
    Rather, it shows it when I preview the specific mail individually.

    Could you please elaborate why this is happening?

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  8. The ability to set a default save location.

    I am aware of a change after version 7.5 to address a performance issue with large SharePoint libraries where if the last location was defaulted on the next copy/move, OnePlaceMail would be querying SharePoint again for the metadata and causing it to hang.

    This issue was not apparent to our users as they have a single upload area where the documents after upload are moved to a different location by the use of workflows.
    Now every time you wish to upload or copy you are required to select the location.
    Would it be possible to have a setting to allow…

    1 vote

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  9. Search and Launch ribbon buttons just open Favorites folder in OPM data file

    I'm running Outlook 2016 (16.0.4738.1000, 32bit) and have installed the latest OnePlaceMail Lite (7.9.0). (We're looking to replace our in-house email filing solution with a SharePoint/OPM solution.)

    Having configured the relevant URLs neither the Search button nor any of the Launch actions do anything but open the top-level folder labelled "-Favorites-" in the OnePlaceMail data file, with an empty items list and reading pane.

    When choosing locations from the "-Favorites-" list I get the same result.

    I've used the express and full versions of OPM in a previous job and, if I remember correctly, these are all supposed to open…

    1 vote

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    3 comments  ·  Issue  ·  Flag idea as inappropriate…  ·  Admin →
  10. Wrong metadata is captured from Outlook to Sharepoint

    Upon saving emails (from Inbox folder) from Outlook to Sharepoint using OnePlaceMail addin, the emails are saved into Sharepoint succesfully. But for some emails "Email Type" is saved as "Sent" instead of "Received". I have checked thoroughly and the relevant emails were indeed "Received" emails and not the "Sent" one.

    Please help!

    1 vote

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  11. Unable to cast COM object of type 'System.__ComObject' to interface type 'Microsoft.Office.Core.IRibbonUI.'

    I am getting the following error:

    Unable to cast COM object of type 'System.__ComObject' to interface type 'Microsoft.Office.Core.IRibbonUI.'

    The OnePlaceMail Outlook add-in encountered an unexpected issue.

    Error: Unable to cast COM object of type 'System._ComObject' to interface type 'Microsoft.Office.Core.IRibbonUI'. This operation failed because the QueryInterface call on the COM component for the interface with IID '{000C03A7-0000-0000-C000-000000000046}' failed due to the following error: Library not registered. (Exception from HRESULT: 0x8002801D (TYPEE_LIBNOTREGISTERED)).

    Application: mscorlib
    Method: IntPtr GetCOMIPFromRCW(System.Object, IntPtr, IntPtr ByRef, Boolean ByRef)
    Stack Trace: at System.StubHelpers.StubHelpers.GetCOMIPFromRCW(Object objSrc, IntPtr pCPCMD, IntPtr& ppTarget, Boolean& pfNeedsRelease)
    at Microsoft.Office.Core.IRibbonUI.InvalidateControl(String ControlID)
    at FileToWSSOutlookAddIn.OPMOutlookRibbon.RebuildMoveAndCopyRecentLocations()
    at FileToWSSOutlookAddIn.OPMOutlookRibbon.a(Object…

    1 vote

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  12. User can't find files after changing name in Active Directory

    A user has recently changed her name and Active Directory has been updated to reflect this. This was a problem in SharePoint and she couldn't see her files (permissions issue). It was fixed by deleting the user in the site collection then adding her back in. She can now see her files in SharePoint, but can't find them in OnePlace mail. How can we resolve this issue>

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  13. error loading folders

    When connecting to our site collection it states, "error loading folders" The user doenst have the correct permissions. When i raise the permissions to FULL CONTROL then it works, but any level lower it doesnt. How can we let this user connect to the document libraries within this site collection without raising their permission level that high?

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  14. Unable to cast COM object of type 'System.__ComObject' to interface type 'Microsoft.Office.Core.IRibbonUI.'

    Hello everybody. I have a user on Windows 7 and Office 2010. He receives the following error when using OnePlaceMail:

    Error: Unable to cast COM object of type 'System._ComObject' to interface type 'Microsoft.Office.Core.IRibbonUI'. This operation failed because the QueryInterface call on the COM component for the interface with IID '{000C03A7-0000-0000-C000-000000000046}' failed due to the following error: Library not registered. (Exception from HRESULT: 0x8002801D (TYPEE_LIBNOTREGISTERED)).

    I found this post (https://feedback.oneplacesolutions.com/forums/589411-oneplacemail-desktop/suggestions/18223252-com-error-in-ops-lite-when-moving-emails-to-folder) and it says that this bug is resolved. But I cannot find the solution anywhere in this post.

    A support engineer has already run an Office repair…

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  15. How can you re-add the OnePlaceMail

    How can you re-add the OnePlaceMail add-in? I deleted it because it remained in inactive status even when enabling the add-in. I thought re-installing OnePlaceMail would bring the addin back, however after the install completed, the add-in still did not come back. I re-added registry entries by getting them from another system, however it still did not add the add-in back in Outlook. Using Outlook 2016.

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  16. How can you re-add the OnePlaceMail

    How can you re-add the OnePlaceMail add-in? I deleted it because it remained in inactive status even when enabling the add-in. I thought re-installing OnePlaceMail would bring the addin back, however after the install completed, the add-in still did not come back. I re-added registry entries by getting them from another system, however it still did not add the add-in back in Outlook. Using Outlook 2016.

    1 vote

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  17. Oneplace mail regional setting out of sync with SharePoint

    Field validation fails. We have a date field which has validation that it cannot be in future =[Date <= [Today]]. This works fine on SharePoint, however when today's date is selected in Oneplace mail it gives an error stating that the date cannot be in future.

    There seems to be a mismatch between oneplace mail date/time setting.

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  18. Licence url/location keeps clearing

    For some users the url to the licence list keeps dropping as a result we need to reactivate the licensing by entering the url again from the settings.

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  19. The OnePlaceSolutions Site URL is not updated after installing

    Hi after installing OPM Outlook 7.5 using the command
    msiexec.exe /i "C:\Temp\OnePlaceMail_Outlook2016.msi" LICENSELOCATION="https:....../sites/OPM/Lists/Licenses/" SETTINGURL=https:....../sites/OPM

    The OnePlaceSolutions Site URL is not updated after installing. See screenshot attached. Any Ideas wath the issue is?

    1 vote

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  20. Button "Insert from SharePoint" does not work (nothing happens)

    Hi,

    We use OPM 7.4.2 and we have an issue with the "Insert From SharePoint" functionality.
    When the user create a new email, then he wants to attach a doc from sharepoint, he clicks on "Insert from SharePoint", but nothing happens.
    Do you have an idea to solve the problem ?
    The config files are the same than other users (for who the button works).

    thanks in advance for your help
    Vincent

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OnePlaceMail (Desktop)

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