A user has recently changed her name and Active Directory has been updated to reflect this. This was a problem in SharePoint and she couldn't see her files (permissions issue). It was fixed by deleting the user in the site collection then adding her back in. She can now see her files in SharePoint, but can't find them in OnePlace mail. How can we resolve this issue>

When browsing a favorite within OnePlaceMail and you have navigated down a couple of sites if you select switch to sharepoint view it takes to root item in the navigation field not the SharePoint Site location you are currently viewing within OnePlaceMail. We would expect the switch to Sharepoint to take you to the location you are currently viewing.

Error when opening outlook outlook data file (.pst) failed to load for this session. OPM Version is 7.5.2. Outlook is 2016

Could you assist fixing this error

Error: The Outlook data file (.pst) failed to load for this session.

Application: Microsoft Outlook
Method: Void AddStore(System.Object)
Stack Trace: at Microsoft.Office.Interop.Outlook.NameSpaceClass.AddStore(Object Store)
at FileToWSSOutlookAddIn.ThisAddIn.h(String A0)
at FileToWSSOutlookAddIn.ThisAddIn.a(Boolean A0)
at FileToWSSOutlookAddIn.ThisAddIn.GetRootSharepointFolder()
at FileToWSSOutlookAddIn.ThisAddIn.RefreshOutlookFoldersFromConfigFile(Boolean startUp)

When connecting to our site collection it states, "error loading folders" The user doenst have the correct permissions. When i raise the permissions to FULL CONTROL then it works, but any level lower it doesnt. How can we let this user connect to the document libraries within this site collection without raising their permission level that high?

When uploading a document I sometimes must upload the same file/same file name to several folders. It would be helpful to have an option to choose more than one folder to which it would upload, so that they would upload consecutively to one place, and then the next place, etc.

Is there any way to set the default column values for the upload window in OnePlaceMail 7.6?
It was possible to do so with plugins in 6.6, but there is no capability to do so in version 7.

As teams is based on SharePoint, are we able to use OPM to connect to a teams site. It would copy/move emails/attachments to the teams document library but then also have to trigger whatever teams does to inform team members that a new file has been uploaded.

An error has occurred refreshing 'Favorites'

Error: The operation failed.

Application: Microsoft Outlook
Method: Void setWebViewURL(System.String)
Stack Trace: at Microsoft.Office.Interop.Outlook.MAPIFolder.setWebViewURL(String WebViewURL)
at FileToWSSOutlookAddIn.ThisAddIn.RefreshOutlookFoldersFromConfigFile(Boolean startUp)

Version: 7.3.3.
Outlook: 2016

Have:-

Removed the PST File - Issue remains
Renamed favourites.xml favourites.old - Issue remains

When we curently insert links using opm it only generates a document id or the link ends with document extension (e.g. .docx ). How can we change this so that all links end with ?web=1 this to make sure that all documents are opened in the browser first

Recently OPM stopped auto-categorizing emails moved to SharePoint. The setting is enabled for the user. Categorization works when copying emails to SharePoint.
Resetting the configuration option didn't resolve the issue. Any ideas?

we want to upload a email to SharePoint. In the wizard there is an option to add a new subject. When we add a new subject and we want to upload the email to that subject it's not in the list. There is a <title> (which is the new one). When exiting the wizard en start over the new subject is in the list.
What is wrong?

How can you re-add the OnePlaceMail add-in? I deleted it because it remained in inactive status even when enabling the add-in. I thought re-installing OnePlaceMail would bring the addin back, however after the install completed, the add-in still did not come back. I re-added registry entries by getting them from another system, however it still did not add the add-in back in Outlook. Using Outlook 2016.

How can you re-add the OnePlaceMail add-in? I deleted it because it remained in inactive status even when enabling the add-in. I thought re-installing OnePlaceMail would bring the addin back, however after the install completed, the add-in still did not come back. I re-added registry entries by getting them from another system, however it still did not add the add-in back in Outlook. Using Outlook 2016.

Hi,
Could you please show solution profile register list folders and subfolders in the left navigation pane, expanded under the Solution Profiles heading. Refresh this list on a configurable basis.
Or show the fully expanded folder structure when dragging onto the Solution Profiles left navigation header (please make that a configurable option with # levels to auto-expand).
This will allow users to single click drag and drop to solution profile folders and subfolders, instead of multiple clicks needed currently to navigate the solution profile folder structure after dragging email(s) onto the Solution Profiles header.
Thank you.

OnePlaceMail does not show DropOff library in tree view. Any reason why?

Field validation fails. We have a date field which has validation that it cannot be in future =[Date <= [Today]]. This works fine on SharePoint, however when today's date is selected in Oneplace mail it gives an error stating that the date cannot be in future.

There seems to be a mismatch between oneplace mail date/time setting.

For some users the url to the licence list keeps dropping as a result we need to reactivate the licensing by entering the url again from the settings.