Hi

I have one user on Lite who is experiencing the following error message when attempting to add a connection to an Office 365 SharePoint site collection:

An error has occurred accessing the url 'https://tenanturi.sharepoint.com/sites/projectadmin'.

Error: Error HRESULT E_FAIL has been returned from a call to a COM component.

Application: System.Windows.Forms
Method: Void Navigate2(System.Object ByRef, System.Object ByRef, System.Object ByRef, System.Object ByRef, System.Object ByRef)
Stack Trace: at System.Windows.Forms.UnsafeNativeMethods.IWebBrowser2.Navigate2(Object& URL, Object& flags, Object& targetFrameName, Object& postData, Object& headers)
at System.Windows.Forms.WebBrowser.PerformNavigate2(Object& URL, Object& flags, Object& targetFrameName, Object& postData, Object& headers)
at System.Windows.Forms.WebBrowser.Navigate(String urlString)
at Scinaptic.OnePlaceMail.API.ClientIntegration.ClaimsWebAuth.a()
at Scinaptic.OnePlaceMail.API.ClientIntegration.ClaimsWebAuth..ctor(String targetSiteUrl, Int32 popUpWidth, Int32 popUpHeight, String loginFormWindowTitle)
at Scinaptic.OnePlaceMail.API.ClientIntegration.OPMServerSP2010.a(String A0, Int32 A1, Int32 A2, String A3)
at Scinaptic.OnePlaceMail.API.ClientIntegration.OPMServerSP2010.AuthenticateWithSharePointOnline(String sharePointUrl, String loginFormWindowTitle)
at Scinaptic.OnePlaceMail.API.ClientIntegration.SharePointURLResolver.a(Object A0, CreateOPMServerCompletedEventArgs A1)

Does anyone have any suggestions? Outlook 2016 (365 ProPlus), all up to date, and the latest version of OnePlaceMail Lite (7.7.0)
TIA

An error has occurred refreshing 'Favorites'

Error: No se puede crear la carpeta.

Application: Microsoft Outlook
Method: Microsoft.Office.Interop.Outlook.MAPIFolder Add(System.String, System.Object)
Stack Trace: en Microsoft.Office.Interop.Outlook._Folders.Add(String Name, Object Type)
en FileToWSSOutlookAddIn.ThisAddIn.CreateRootSharepointFolder()
en FileToWSSOutlookAddIn.ThisAddIn.GetRootSharepointFolder()
en FileToWSSOutlookAddIn.ThisAddIn.RefreshOutlookFoldersFromConfigFile(Boolean startUp)

this is other:

There was a problem refreshing OnePlaceMail recent locations

Error: No se puede crear la carpeta.

Application: Microsoft Outlook
Method: Microsoft.Office.Interop.Outlook.MAPIFolder Add(System.String, System.Object)
Stack Trace: en Microsoft.Office.Interop.Outlook._Folders.Add(String Name, Object Type)
en FileToWSSOutlookAddIn.ThisAddIn.CreateRootSharepointFolder()
en FileToWSSOutlookAddIn.ThisAddIn.GetRootSharepointFolder()
en FileToWSSOutlookAddIn.ThisAddIn.RefreshRecentOutlookFoldersFromConfigFile(Boolean isStartup)

and the last one:

The OnePlaceMail Outlook addin encountered an error and could not not be initialised.

Error: No se puede crear la carpeta.

Application: Microsoft Outlook
Method: Microsoft.Office.Interop.Outlook.MAPIFolder Add(System.String, System.Object)
Stack Trace: en Microsoft.Office.Interop.Outlook.Folders.Add(String Name, Object Type)
en FileToWSSOutlookAddIn.ThisAddIn.CreateRootSharepointFolder()
en FileToWSSOutlookAddIn.ThisAddIn.GetRootSharepointFolder()
en FileToWSSOutlookAddIn.ThisAddIn.InitialiseSharepointFolders()
en FileToWSSOutlookAddIn.ThisAddIn.d(Object A0, EventArgs A_1)

i dont know what is this.

Anyone help?

thanks

I am getting the following error:

Unable to cast COM object of type 'System.__ComObject' to interface type 'Microsoft.Office.Core.IRibbonUI.'

The OnePlaceMail Outlook add-in encountered an unexpected issue.

Error: Unable to cast COM object of type 'System._ComObject' to interface type 'Microsoft.Office.Core.IRibbonUI'. This operation failed because the QueryInterface call on the COM component for the interface with IID '{000C03A7-0000-0000-C000-000000000046}' failed due to the following error: Library not registered. (Exception from HRESULT: 0x8002801D (TYPEE_LIBNOTREGISTERED)).

Application: mscorlib
Method: IntPtr GetCOMIPFromRCW(System.Object, IntPtr, IntPtr ByRef, Boolean ByRef)
Stack Trace: at System.StubHelpers.StubHelpers.GetCOMIPFromRCW(Object objSrc, IntPtr pCPCMD, IntPtr& ppTarget, Boolean& pfNeedsRelease)
at Microsoft.Office.Core.IRibbonUI.InvalidateControl(String ControlID)
at FileToWSSOutlookAddIn.OPMOutlookRibbon.RebuildMoveAndCopyRecentLocations()
at FileToWSSOutlookAddIn.OPMOutlookRibbon.a(Object A0, EventArgs A1)
at Scinaptic.OnePlaceMail.API.Core.ConfigurationBase.a(Object A0, FileSystemEventArgs A1)
at System.IO.FileSystemWatcher.OnChanged(FileSystemEventArgs e)
at System.IO.FileSystemWatcher.NotifyFileSystemEventArgs(Int32 action, String name)
at System.IO.FileSystemWatcher.CompletionStatusChanged(UInt32 errorCode, UInt32 numBytes, NativeOverlapped* overlappedPointer)
at System.Threading._IOCompletionCallback.PerformIOCompletionCallback(UInt32 errorCode, UInt32 numBytes, NativeOverlapped* pOVERLAP)

Previously when uploading a document with the same name, OPM would notify the user of the issue with a message box. Now this error message is not as visual as before as it is within the Upload Status. This is very frustrating as users don't readily look at the upload status and is not retained within outlook when the virtual desktop is restarted. Is there anyway of turning back on the error message prompt and where is the upload status information stored so we can see if we can retain the errors after a reboot. This prompt is crucial when working on Legal case files, as our lawyers have a professional obligation to ensure our files are up to date and if documents are missing then this puts us at odds with the Law Society Guidance.

Hello everybody. I have a user on Windows 7 and Office 2010. He receives the following error when using OnePlaceMail:

Error: Unable to cast COM object of type 'System._ComObject' to interface type 'Microsoft.Office.Core.IRibbonUI'. This operation failed because the QueryInterface call on the COM component for the interface with IID '{000C03A7-0000-0000-C000-000000000046}' failed due to the following error: Library not registered. (Exception from HRESULT: 0x8002801D (TYPEE_LIBNOTREGISTERED)).

I found this post (https://feedback.oneplacesolutions.com/forums/589411-oneplacemail-desktop/suggestions/18223252-com-error-in-ops-lite-when-moving-emails-to-folder) and it says that this bug is resolved. But I cannot find the solution anywhere in this post.

A support engineer has already run an Office repair and has also re-installed OnePlaceMail, but the error keeps coming back. Is it necessary to completely un-install Office and OnePlaceMail and re-install them again? Or is this an issue with Office 2010? Or is there another solution? Thanks in advance for all your help.

With kind regards, Richy

An error has occurred refreshing 'My OnePlaceMail' folders when logging in Outlook 2013.

One of our customers has reported this ongoing error message when their log in their Outlook 2013 client:

"An error has occurred refreshing 'My OnePlaceMail' folders.

Error: Cannot create the folder.

Click on "Show details" and it expands to below:

Application: Microsoft Outlook
Method: Microsoft.Office.Interop.Outlook.MAPIFolder Add(System.String, System.Object)
Stack Trace:    at Microsoft.Office.Interop.Outlook._Folders.Add(String Name, Object Type)
   at FileToWSSOutlookAddIn.ThisAddIn.CreateRootSharepointFolder()
   at FileToWSSOutlookAddIn.ThisAddIn.GetRootSharepointFolder()
   at FileToWSSOutlookAddIn.ThisAddIn.RefreshOutlookFoldersFromConfigFile(String configFilePath, Boolean startUp, Boolean onlyRefreshIfFavoritesModifiedFlagIsSetInConfigXml)"

Our customer reported this back in November 2017, but I cannot tell if this started back in October 2017 and users decided to report this issue later to us.

Tried the following without success:

-user hive registry changes

-searched for recents.xml in user's profile but non exist
-cleared OPM recent locations
-reset user's profile location
-removed/re-added OPM Add-in
-checked windows security update has been installed:

https://www.howto-outlook.com/news/update-2017-10-ol2013.htm

Our customer is using:

Outlook 2013
MS Office 2013
OPM 6.6.1

Any other ideas to try out? Do I have to upgrade to the latest for this to resolve issue?