OnePlaceMail (Desktop)

  1. Oneplace mail regional setting out of sync with SharePoint

    Field validation fails. We have a date field which has validation that it cannot be in future =[Date <= [Today]]. This works fine on SharePoint, however when today's date is selected in Oneplace mail it gives an error stating that the date cannot be in future.

    There seems to be a mismatch between oneplace mail date/time setting.

    1 vote
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  2. Licence url/location keeps clearing

    For some users the url to the licence list keeps dropping as a result we need to reactivate the licensing by entering the url again from the settings.

    1 vote
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  3. Display the information that is displayed on a document set welcome page.

    When filing emails / documents or viewing documents into a document set it would be very useful if there was a way of having the welcome page information displayed as well. As this information would help ensure that the user has got the correct location to file the document and provide more information when viewing.

    1 vote
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  4. The OnePlaceMail Outlook addin encountered an error and could not not be initialised. Error: Cannot create the folder.

    Release 6.5 build 25.0.5 - Outlook 2013

    The OnePlaceMail Outlook addin encountered an error and could not not be initialised.

    Error: Cannot create the folder.

    Application: Microsoft Outlook
    Method: Microsoft.Office.Interop.Outlook.MAPIFolder Add(System.String, System.Object)
    Stack Trace: at Microsoft.Office.Interop.Outlook.Folders.Add(String Name, Object Type)
    at FileToWSSOutlookAddIn.ThisAddIn.CreateRootSharepointFolder()
    at FileToWSSOutlookAddIn.ThisAddIn.GetRootSharepointFolder()
    at FileToWSSOutlookAddIn.ThisAddIn.InitialiseSharepointFolders()
    at FileToWSSOutlookAddIn.ThisAddIn.b(Object A
    0, EventArgs A_1)

    4 votes
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  5. Emails not moving and end up in recovered files folder

    Since updating to version 7.5.2, when I try to move or copy emails into OnePlaceMail folders, nothing happens (no prompt given to tag the files or confirmation of a successful move). After closing and restarting Outlook, the emails are in the Recovered files folder. Attempting to move/copy files again from the Recovered files folder just results in the same thing (the emails disappear and nothing happens). Any fix for this?

    2 votes
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  6. HotFix 7.5.2 is now available for download

    We have released a hotfix to address the errors that were being produced with OnePlaceMail after a recent Windows update. This can be downloaded directly from our website at https://www.oneplacesolutions.com/downloads.html

    Please get in touch via support (https://www.oneplacesolutions.com/submit-a-support-request.html ) if you experience any further issues.

    Kind regards

    Elissa

    2 votes
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  7. Error on starting Outlook with favourites.

    Hi, in the last week or so I have had this problem. When starting Outlook, using version OPM 7.5.1, OUtlook gives the following error on start.

    An error has occurred refreshing 'Favorites'

    Error: The operation failed.

    Application: Microsoft Outlook
    Method: Void setWebViewURL(System.String)
    Stack Trace: at Microsoft.Office.Interop.Outlook.MAPIFolder.set
    WebViewURL(String WebViewURL)
    at FileToWSSOutlookAddIn.ThisAddIn.RefreshOutlookFoldersFromConfigFile(Boolean startUp)

    I followed some suggestions of clearing favourites, but when I click "clear" I get this error below. I know of a few people who have the same issue as me. Any ideas what to do?

    The OnePlaceMail Outlook add-in encountered an unexpected issue.

    Error: Unable to cast COM…

    3 votes
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  8. The OnePlaceSolutions Site URL is not updated after installing

    Hi after installing OPM Outlook 7.5 using the command
    msiexec.exe /i "C:\Temp\OnePlaceMail_Outlook2016.msi" LICENSELOCATION="https:....../sites/OPM/Lists/Licenses/" SETTINGURL=https:....../sites/OPM

    The OnePlaceSolutions Site URL is not updated after installing. See screenshot attached. Any Ideas wath the issue is?

    1 vote
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  9. Document Sets don't show up in the Content View

    In the Content View of OnePlaceDocs you show the contents of the selected library and you can select which view you want to see.
    However the views don't show document sets so the user is left confused, thinking there are no document sets in the selected library.

    It is important that users see a consistent representation of their library in SharePoint, OnePlaceDocs and in Explorer View and with OPD not showing the document sets this is confusing. This is leading to poor adoption by our users as they don't trust the Content view.

    Can you please show the document sets…

    22 votes
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  10. Item View Limit - O365 - How have you handled this

    What strategies ought I consider for working around the 5,000 item view limit set in Office 365/SharePoint? For document libraries, it's relatively easy. For email data stores....confounding at best.
    Please offer any "best practices" for using the power of OnePlaceMail and working around the 5,000 item limit.

    1 vote
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  11. Button "Insert from SharePoint" does not work (nothing happens)

    Hi,

    We use OPM 7.4.2 and we have an issue with the "Insert From SharePoint" functionality.
    When the user create a new email, then he wants to attach a doc from sharepoint, he clicks on "Insert from SharePoint", but nothing happens.
    Do you have an idea to solve the problem ?
    The config files are the same than other users (for who the button works).

    thanks in advance for your help
    Vincent

    1 vote
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  12. Recovered files lost

    Hi,

    I've tried to move 5000 files from a shared mailbox to oneplace and the system crashed. The emails were in the recovered files but they are not there anymore. Is there a way to recover this as the emails are important

    Kind regards,
    Rasielle

    2 votes
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  13. Migration tool

    Hi,

    Is there a tool to move 12000 emails from different folders within a shared mailbox into different solution profiles within Oneplace?

    Thank you
    Rasielle

    1 vote
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  14. 2 votes
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  15. Hello, it would be great if OneplaceMail had an option to work like a rule in Outlook and auto forward to sharepoint

    Hello, it would be great if OneplaceMail had an option to work like a rule in Outlook and auto forward to sharepoint

    7 votes
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  16. How can we update centrally user favorites ?

    Hi,
    We use OPM 7.4.2 and each user has made their own favorites.
    Is it possible to add a new favorite in the favorites.xml file with a sort of config_update.xml file ? We need to add a favorite for all our users but we do not want to ask them to add the favorite on their own.

    thanks in advance

    1 vote
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  17. files in folders not visible

    Hello,

    I´m using Outlook 365 on-premise installation on my computer.
    I´m not sure if this is important, but I´m from Switzerland and the general language is German!

    I installt the 30 days test version and checking all things.


    1. OnePlace Docs Explorer is working well - everything fine

    2. OnePlace Mail
      a) I can add Favorites (I can connect to database)
      b) I can see the "Favorites" folders on the left side under -OnePlaceMail -
      c) I made the setup for the emails like on your instruction - if you upload/copy a mail to the folder I can see the mail in…
    2 votes
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  18. Sharepoint 2013 On Premise Enterprise with incoming Email Promoted Fields

    I am researching using OPM Lite, but it looks like a desktop application. I simply need to use OPM Lite to promote the From:, Subject, and Body fields in the email as columns in a Sharepoint incoming email document library. There will not be any user drag-drop or other activity from a desktop, but emails coming in from anonymous users to the web server SMTP service. How does licensing work for that?

    1 vote
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  19. Getting error messages after email migration from Exchange to O365

    My email was recently migrated from an on-prem Exchange server to Office365, and the migration process created a new Outlook profile (pst). Since I started using the new Outlook profile, I'm getting error messages when I load Outlook or when I use OnePlaceMail.

    The errors are things like:
    - An error has occurred refreshing 'Favorites'
    - An error has occurred setting 'Recent Locations'
    - An error has occurred when initializing OnePlaceMail

    I tried to uninstall and reinstall OPM, and to do a repair install, but nothing seems to remove the errors. Has anyone seen this and have guidance on how…

    2 votes
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  20. version

    Just wondering if the current version number is mentioned anywhere on the web site? I believe it is current 7.4, but how can I check that on your web site?

    1 vote
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OnePlaceMail (Desktop)

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