In the Content View of OnePlaceDocs you show the contents of the selected library and you can select which view you want to see.
However the views don't show document sets so the user is left confused, thinking there are no document sets in the selected library.

It is important that users see a consistent representation of their library in SharePoint, OnePlaceDocs and in Explorer View and with OPD not showing the document sets this is confusing. This is leading to poor adoption by our users as they don't trust the Content view.

Can you please show the document sets in your Content view pane for the selected library, this would be a great improvement.

Best regards

Previously when uploading a document with the same name, OPM would notify the user of the issue with a message box. Now this error message is not as visual as before as it is within the Upload Status. This is very frustrating as users don't readily look at the upload status and is not retained within outlook when the virtual desktop is restarted. Is there anyway of turning back on the error message prompt and where is the upload status information stored so we can see if we can retain the errors after a reboot. This prompt is crucial when working on Legal case files, as our lawyers have a professional obligation to ensure our files are up to date and if documents are missing then this puts us at odds with the Law Society Guidance.

Hi, in the last week or so I have had this problem. When starting Outlook, using version OPM 7.5.1, OUtlook gives the following error on start.

An error has occurred refreshing 'Favorites'

Error: The operation failed.

Application: Microsoft Outlook
Method: Void set_WebViewURL(System.String)
Stack Trace: at Microsoft.Office.Interop.Outlook.MAPIFolder.set_WebViewURL(String WebViewURL)
at FileToWSSOutlookAddIn.ThisAddIn.RefreshOutlookFoldersFromConfigFile(Boolean startUp)

I followed some suggestions of clearing favourites, but when I click "clear" I get this error below. I know of a few people who have the same issue as me. Any ideas what to do?

The OnePlaceMail Outlook add-in encountered an unexpected issue.

Error: Unable to cast COM object of type 'System.__ComObject' to interface type 'Microsoft.Office.Core.IRibbonUI'. This operation failed because the QueryInterface call on the COM component for the interface with IID '{000C03A7-0000-0000-C000-000000000046}' failed due to the following error: Library not registered. (Exception from HRESULT: 0x8002801D (TYPE_E_LIBNOTREGISTERED)).

Application: mscorlib
Method: IntPtr GetCOMIPFromRCW(System.Object, IntPtr, IntPtr ByRef, Boolean ByRef)
Stack Trace: at System.StubHelpers.StubHelpers.GetCOMIPFromRCW(Object objSrc, IntPtr pCPCMD, IntPtr& ppTarget, Boolean& pfNeedsRelease)
at Microsoft.Office.Core.IRibbonUI.InvalidateControl(String ControlID)
at FileToWSSOutlookAddIn.OPMOutlookRibbon.RebuildMoveAndCopyRecentLocations()
at FileToWSSOutlookAddIn.OPMOutlookRibbon.a(Object A_0, EventArgs A_1)
at Scinaptic.OnePlaceMail.API.Core.ConfigurationBase.a(Object A_0, FileSystemEventArgs A_1)
at System.IO.FileSystemWatcher.OnChanged(FileSystemEventArgs e)
at System.IO.FileSystemWatcher.CompletionStatusChanged(UInt32 errorCode, UInt32 numBytes, NativeOverlapped* overlappedPointer)
at System.Threading._IOCompletionCallback.PerformIOCompletionCallback(UInt32 errorCode, UInt32 numBytes, NativeOverlapped* pOVERLAP)

An error has occurred refreshing 'Favorites'

Error: No se puede crear la carpeta.

Application: Microsoft Outlook
Method: Microsoft.Office.Interop.Outlook.MAPIFolder Add(System.String, System.Object)
Stack Trace: en Microsoft.Office.Interop.Outlook._Folders.Add(String Name, Object Type)
en FileToWSSOutlookAddIn.ThisAddIn.CreateRootSharepointFolder()
en FileToWSSOutlookAddIn.ThisAddIn.GetRootSharepointFolder()
en FileToWSSOutlookAddIn.ThisAddIn.RefreshOutlookFoldersFromConfigFile(Boolean startUp)

this is other:

There was a problem refreshing OnePlaceMail recent locations

Error: No se puede crear la carpeta.

Application: Microsoft Outlook
Method: Microsoft.Office.Interop.Outlook.MAPIFolder Add(System.String, System.Object)
Stack Trace: en Microsoft.Office.Interop.Outlook._Folders.Add(String Name, Object Type)
en FileToWSSOutlookAddIn.ThisAddIn.CreateRootSharepointFolder()
en FileToWSSOutlookAddIn.ThisAddIn.GetRootSharepointFolder()
en FileToWSSOutlookAddIn.ThisAddIn.RefreshRecentOutlookFoldersFromConfigFile(Boolean isStartup)

and the last one:

The OnePlaceMail Outlook addin encountered an error and could not not be initialised.

Error: No se puede crear la carpeta.

Application: Microsoft Outlook
Method: Microsoft.Office.Interop.Outlook.MAPIFolder Add(System.String, System.Object)
Stack Trace: en Microsoft.Office.Interop.Outlook._Folders.Add(String Name, Object Type)
en FileToWSSOutlookAddIn.ThisAddIn.CreateRootSharepointFolder()
en FileToWSSOutlookAddIn.ThisAddIn.GetRootSharepointFolder()
en FileToWSSOutlookAddIn.ThisAddIn.InitialiseSharepointFolders()
en FileToWSSOutlookAddIn.ThisAddIn.d(Object A_0, EventArgs A_1)

i dont know what is this.

Anyone help?

thanks

An error has occurred refreshing 'My OnePlaceMail' folders when logging in Outlook 2013.

One of our customers has reported this ongoing error message when their log in their Outlook 2013 client:

"An error has occurred refreshing 'My OnePlaceMail' folders.

Error: Cannot create the folder.

Click on "Show details" and it expands to below:

Application: Microsoft Outlook
Method: Microsoft.Office.Interop.Outlook.MAPIFolder Add(System.String, System.Object)
Stack Trace: at Microsoft.Office.Interop.Outlook._Folders.Add(String Name, Object Type)
at FileToWSSOutlookAddIn.ThisAddIn.CreateRootSharepointFolder()
at FileToWSSOutlookAddIn.ThisAddIn.GetRootSharepointFolder()
at FileToWSSOutlookAddIn.ThisAddIn.RefreshOutlookFoldersFromConfigFile(String configFilePath, Boolean startUp, Boolean onlyRefreshIfFavoritesModifiedFlagIsSetInConfigXml)"

Our customer reported this back in November 2017, but I cannot tell if this started back in October 2017 and users decided to report this issue later to us.

Tried the following without success:

-user hive registry changes

-searched for recents.xml in user's profile but non exist
-cleared OPM recent locations
-reset user's profile location
-removed/re-added OPM Add-in
-checked windows security update has been installed:

https://www.howto-outlook.com/news/update-2017-10-ol2013.htm

Our customer is using:

Outlook 2013
MS Office 2013
OPM 6.6.1

Any other ideas to try out? Do I have to upgrade to the latest for this to resolve issue?