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Elissa

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  1. Custom mapping of email attributes not working

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    Being Considered  ·  1 comment  ·  OnePlaceMail (Desktop) » Issue  ·  Admin →
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    Elissa commented  · 

    Hi Bob

    As we have discussed this issue via email, I will close this topic.

    Kind regards

    Elissa

  2. Add in isuue Outlook 2013

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    5 comments  ·  OnePlaceMail (Desktop) » Issue  ·  Admin →
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    Elissa commented  · 

    Hi Gideon

    Thats great to hear!

    Please don't hesitate to get in contact should you have any further issues or queries

    Kind regards

    Elissa

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    Elissa commented  · 

    Hi Gideon

    Thank you for the update.

    Could you please check the registry settings for the add in, and check the load behaviour is set to 3.

    Registry location:

    HKEY_CURRENT_USER\Software\Microsoft\Office\Outlook\Addins\FileToWSSOutlookAddIn

    I look forward to your response!

    Kind regards

    Elissa

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    Elissa commented  · 

    Hi Gideon

    Thanks for your inquiry.

    If you are not receiving any error messages, please check the following link to enable VSTO error alerts: http://www.scinaptic.com/support/0053.html

    Could you please advise if you are used the .exe or .msi to install the software?

    Also, could you please advise if you have recently upgraded Office on these machines.

    Kind regards

    Elissa

  3. OPM Search results show filename not title

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    Being Considered  ·  1 comment  ·  OnePlaceMail (Desktop) » Issue  ·  Admin →
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    Elissa commented  · 

    Hi Ross

    Thank you for your suggestion. I have added this to our product backlog as a suggestion.

    The OnePlaceMail search uses the SharePoint search. Using the search field for either name/title should return the a correct result, assuming that a crawl has been completed.

    We will consider how we can make this an easier process in the event of a file being resaved with a new filename.

    Also, it may help in your scenario to use the OnePlaceMail filter, which will filter results with type ahead to return matching results.

    https://d2r1vs3d9006ap.cloudfront.net/s3_images/1055092/searchFilter.png?1399858382

    Please do not hesitate to contact us if you have any further queries or issues.

    Kind regards

    Elissa

  4. How can I update the My OnePlaceMail Folder from another application without restarting Outlook?

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    4 comments  ·  OnePlaceMail (Desktop)  ·  Admin →
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    Elissa commented  · 

    Hi Jon

    Thanks for your posts. We don't have an API for this. Also we don't support direct modification of the config.xml file - however as you may be aware - it is possible to directly modify the file.

    Also as you may have found, when modifying this changes you make will be available on the Outlook Navigation Pane immediately without having to restart Outlook.

    Great to hear that you were able to achieve a positive outcome.

    Please don't hesitate to get in contact should you have any further inquiries!

    Kind regards

    Elissa

  5. Error in XML document when viewing Location Content

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    Bug Resolved  ·  13 comments  ·  OnePlaceMail (Desktop) » Issue  ·  Admin →
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    Elissa commented  · 

    Hi Brent

    Are you able to provide some further infomation to assist with troubleshooting.

    Could you please advise if this error appears consistently when attempting to save to SharePoint, and whether it appears on only one document library.

    Kind regards

    Elissa

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    Elissa commented  · 

    Hi Gen

    Thanks, I have received the logs and will review, and will respond via email.

    Kind regards

    Elissa

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    Elissa commented  · 

    Hi Angela & Gen

    Thanks so much for the added information.

    Are you able to turn on logging in OnePlaceMail to assist in pinpointing what might be going on.

    To do this please go to the OnePlaceMail tab in Outlook --> Settings --> Outlook and tick the "Enable application Logging" (support)

    Could you then please reproduce the error, and return to the above location and select the "Open Log File Location"

    Could you then please send the log file to mailto:customerservice@scinaptic.com

    Kind regards

    Elissa

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    Elissa commented  · 

    Hi Angela

    Are you able provide a screen shot of the document library, including the columns in use.

    Kind regards

    Elissa

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    Elissa commented  · 

    Hi Angela

    Is this the only document library receiving this error?

    Regards

    Elissa

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    Elissa commented  · 

    HI Angela

    Thanks for the inquiry.

    Are you able to provide some further information? -

    What version do you have installed?

    Can you also try to upload a document directly in SharePoint, where you are receiving this error - please let me know the result.

    Also if you could provide any screen shots that would be great.

    Kind regards

    Elissa

  6. 'Add-in execution' error when Outlook starts up

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    Being Considered  ·  3 comments  ·  OnePlaceMail (Desktop) » Issue  ·  Admin →
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    Elissa commented  · 

    Thanks Mitchell,

    Are you able to try to install our latest release - R6.6? This can be downloaded here: http://www.scinaptic.com/downloads.html

    I look forward to hearing how you go!

    Kind regards

    Elissa

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    Elissa commented  · 

    Hi Mitchell

    Thank you for your inquiry, and for providing the above information.

    Could you please advise the version of OnePlaceMail you are currently using?

    Also, could you please advise if there are other add ins installed?

    Kind regards

    Elissa

  7. Can attachments be indexed when emails are populated into SP2013 via OnePlaceMail?

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    Answered  ·  1 comment  ·  OnePlaceMail (Desktop) » Query  ·  Admin →
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    Elissa commented  · 

    Hi Wayne

    Yes, you should be able to search for attachments once they have been uploaded via OnePlaceMail.

    This would be dependent on the search settings in SharePoint, in regards to crawl. Are you able to advise if you can find an item that has been previously uploaded\?

    Kind regards

    Elissa

  8. In recent connections the server name gets repeatedly added

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    3 comments  ·  OnePlaceMail (Desktop) » Issue  ·  Admin →
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    Elissa commented  · 

    Hi Sebastian,

    I am pleased to let you know that R6.6 is now available, and this issue has been resolved.

    Please feel free to download this release from our website. http://www.scinaptic.com/downloads.html

    I will now close this topic.

    Kind regards

    Elissa

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    Elissa commented  · 

    Hi Sebastian

    Thank you for post.

    Currently, this is a known issue and has been resolved in our upcoming release.

    At the present time, to workaround this problem we suggest to add common or favourite locations to your 'Manage My OnePlaceMail Folders".

    I will update this thread, when R6.6 is available for download.

    Kind regards

    Elissa

  9. Try to activate license key with sharepoint 2013, error!

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    12 comments  ·  OnePlaceMail (Desktop)  ·  Admin →
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    Elissa commented  · 

    Hi Tony

    As you are using the Enterprise trial - please email me at mailto:support@scinaptic.com , from there we can set up a screen sharing session to get you up and running.

    Look forward to your email!

    Kind regards

    Elissa

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    Elissa commented  · 

    Hi Tony

    The trial should be fine, sorry I meant contribute permissions on the SharePoint list. This is set directly in Sharepoint, via the list settings.

    Elissa

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    Elissa commented  · 

    Hi Tony,

    Thanks for adding the screenshot.

    Could you please ensure you have 'Contribute' permissions to this list in Sharepoint.

    Kind regards

    Elissa

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    Elissa commented  · 

    Hi Tony

    Could you please confirm you are using the same set of credentials to log into your machine, as to your SharePoint site.

    If your SharePoint site requires different credentials, please add this to the tab in OnePlaceMail Settings --> Credentials.

    Also, could you please provide a screen shot of any error you are receiving

    Kind regards

    Elissa

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    Elissa commented  · 

    Hi Tony

    Thank you for your inquiry.

    Could you please confirm you have the correct credentials to the SharePoint site? Further information can be found here: http://www.scinaptic.com/support/0016.html

    Please do not hesitate to let me know if you are still experiencing any issues.

    Kind regards

    Elissa

  10. Why are my document libraries very slow?

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    Being Considered  ·  1 comment  ·  OnePlaceMail (Desktop) » Issue  ·  Admin →
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    Elissa commented  · 

    Hi Brian

    Thank you for your inquiry.

    We are not currently aware of OnePlaceMail causing any issue with slowness.

    As a test, would it be possible to install Fiddler to assist in determining what might be causing the issue? You are able to download Fiddler via the following link: http://www.telerik.com/fiddler

    Once you have created a log file, please send the log to mailto:support@scinaptic.com

    and I will be happy to review it.

    Kind regards

    Elissa

  11. Need to change the name "OnePlaceMail" in all locations .

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    4 comments  ·  OnePlaceMail (Desktop) » Query  ·  Admin →
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    Elissa commented  · 

    Hi Nathan

    Yes, the Administration Guide details how to change the ribbon and other configurable labels in OnePlaceMail.

    Please find a link to the Administration Guide here: http://www.scinaptic.com/support/oneplacemail-administrator-guide.html

    Please do not hesitate to get back in contact should you have any further queries or issues

    Kind regards

    Elissa

  12. List items do not support an absolute file url

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    1 comment  ·  OnePlaceMail (Desktop)  ·  Admin →
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    Elissa commented  · 

    Hi Brian

    Thank you for your inquiry.

    Could you please advise if this occurs when accessing other lists?

    If possible, could you please provide a screenshot of the list settings. Also could you please enable logging (OnePlaceMail Settings, Outlook, select 'Enable Application Logging (Support) - close & reopen Outlook.

    Please try to view the list again, and if this error reappears, please send this log file to mailto:support@scinaptic.com .

    I look forward to your response!

    Kind regards

    Elissa

  13. When I try and upload an email to our SharePoint 2013 library we receive the following error message "The URL is invalid".

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    5 comments  ·  OnePlaceMail (Desktop) » Issue  ·  Admin →
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    Elissa commented  · 

    Hi Florian

    Thankyou for the extra information.

    Could you please try to upload one email to another document library.

    Also, I have found the following article, which may assist in troubleshooting

    http://techchucker.wordpress.com/2013/04/24/sharepoint-2013-error-writing-to-rbs-enabled-database/

    Please let me know how you go!

    Kind regards

    Elissa

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    Elissa commented  · 

    Hi Florian

    Thank you for the extra information.

    If you are using O365 - could you please refer to the following Microsoft KB, and let me know if the problem persists. http://support.microsoft.com/kb/2796640

    If you are using a different version of SharePoint, please let me know.

    Kind regards

    Elissa

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    Elissa commented  · 

    Hi Florian

    Thank you for your inquiry.

    Regarding your issue could you please confirm you have been able to upload an email previously to this location?

    Could you also please confirm you are able to browse to this location using IE/Web browser.

    I look forward to your response!

    Kind regards

    Elissa

  14. Can you view OnePlaceMail emails using an iPad ?

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    1 comment  ·  OnePlaceMail (Desktop)  ·  Admin →
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    Elissa commented  · 

    Hi Tim

    Thankyou for your inquiry.

    Currently OnePlaceMail is available only on the Windows Platform, however this is part of our road map for future consideration.

    Kind regards

    Elissa

  15. Add-in fails to start in Outlook 2013

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    6 comments  ·  OnePlaceMail (Desktop) » Issue  ·  Admin →
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    Elissa commented  · 

    Thanks Brice.

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    Elissa commented  · 

    Thanks Brice,

    Could you please carry out the steps in the following KB, so that we can attempt to surface the error to further troubleshoot.

    http://www.scinaptic.com/support/0053.html

    I look forward to hearing the outcome.

    Kind regards

    Elissa

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    Elissa commented  · 

    Hi Brice

    Thank you for your inquiry.

    Could you please confirm whether you have recently upgraded Microsoft Office? If so, please refer to the following KB article:

    http://www.scinaptic.com/support/0054.html

    Kind regards

    Elissa

  16. "Email as Attachment" is not working. I get the standard IE error

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    4 comments  ·  OnePlaceMail (Desktop)  ·  Admin →
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    Elissa commented  · 

    Hi Jerry,

    Great to hear you were able to get this feature working!

    Please do not hesitate to get in contact should you have any further issues.

    Kind regards

    Elissa

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    Elissa commented  · 

    Hi Jerry,

    Thank you for your inquiry.

    To assist with troubleshooting, could you please attach a screenshot of the error you are receiving.

    Could you also please advise whether 'Email as Link' works for the same file you are attempting to attach.

    Kind regards

    Elissa

  17. Not getting Installed because of error " Not valid Short File Name"

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    Being Considered  ·  6 comments  ·  OnePlaceMail (Desktop) » Issue  ·  Admin →
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    Elissa commented  · 

    Hi Jairam

    Thank you for your responses.

    Sorry I missed this opportunity to speak to you.

    I am more than happy to arrange a time to discuss/screen share.

    Please email me at mailto:support@scinaptic.com and I will send you a link.

    Kind regards

    Elissa

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    Elissa commented  · 

    Hi

    Thank you for providing this further information.

    The software should install regardless of the user profile name. I have tested and confirmed this on a Windows 8 / Office 2013 test computer.

    Could you please try to install the software as admin (right click, Run as Administrator) and advise the outcome.

    I am more than happy to also set up a screen sharing session with you to assist in further troubleshooting this issue.

    If you would like to do so, please email me at mailto:support@scinaptic.com

    Kind regards

    Elissa

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    Elissa commented  · 

    Hi Jairam

    Thank you for your inquiry.

    Could you please run a repair on Office prior to installing OnePlaceMail, please then try to reinstall the software.

    Could you also please provide details regarding your environment - version of Windows/Office currently installed.

    Kind regards

    Elissa

  18. Installation Error - system components

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    Being Considered  ·  5 comments  ·  OnePlaceMail (Desktop) » Issue  ·  Admin →
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    Elissa commented  · 

    Hi Russell

    Thank you for your response.

    Microsoft VSTO Runtime is installed part of MS Office 2010, but may have encountered an issue when being installed.

    Were you able to resolve the issue you mentioned above?

    Kind regards

    Elissa

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    Elissa commented  · 

    Hi Russell,

    Thank you for checking and advising the current software installed.

    Are you using the setup.exe file or .msi ? Please try both.

    Is it possible for another user to log in & try to install the software?

    Kind regards

    Elissa

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    Elissa commented  · 

    Hi Russell

    Thank you for your inquiry.

    Could you please confirm that the prerequisites for OnePlaceMail are installed on this computer?

    Please confirm :

    .NET Framework 4.0 and VSTO Runtime for Office 2010 are installed.

    I look forward to your response!

    Kind regards

    Elissa

  19. Prompt To Save Attachment To OnePlaceMail

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    Being Considered  ·  1 comment  ·  OnePlaceMail (Desktop) » Query  ·  Admin →
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    Elissa commented  · 

    Hi Datuk

    Could you please clarify the third party product you are referencing.

    OnePlaceMail does not support other third party products.

    Regarding attaching a pdf from adobe to email, this is on our roadmap for a future release, which will allow OnePlaceMail to support pdf files in the same manner as the Office suite (Productivity Tools)

    Kind regards

    Elissa

  20. Custom email attributes in SharePoint 2007

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    1 comment  ·  OnePlaceMail (Desktop)  ·  Admin →
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    Elissa commented  · 

    Hi Tom

    Thank you for your inquiry.

    Unfortunately due to restrictions in SharePoint 2007 it is not possible to show these extra columns in the Outlook view.

    Kind regards

    Elissa

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