Elissa
My feedback
282 results found
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An error occurred while saving the comment An error occurred while saving the comment Elissa
commented
Hi Sebastian
Thank you for your comments.
We have left the ability to further edit the field after it has been selected, in the event that an incorrect item is accidentally selected.
Kind regards
Elissa
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0 votes
An error occurred while saving the comment Elissa
commented
Hi Sebastian
Thank you for your inquiry.
The email subject displayed in the Name column is truncated to fit the SharePoint limit of maximum length - (which also includes the full URL ) for some SharePoint versions. This is standardised to accomodate all versions of SharePoint (2007/2010/2013).
A potential work around could be to add the Email Subject column to your view.
I hope this assists, please let me know if you have any further queries or issues
Kind regards
Elissa
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An error occurred while saving the comment Elissa
commented
Hi Andy
Thank you for your inquiry.
Could you please enable logging through OnePlaceMail (OnePlaceMail Settings, Outlook, Enable Application Logging (Support).
Please close/reopen Outlook.
Please carry out the steps to generate the error message, and please send this file to me at mailto:support@scinaptic.com
Kind regards
Elissa
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0 votes
An error occurred while saving the comment Elissa
commented
Hi Cathy
Thank you for your inquiry.
Users do not require admin rights, however the software must be installed on each computer.
OnePlaceMail Enterprise, is also installed on client machines. Our Enterprise version has added features, that are not available with the Express version.
The following link may be of further assistance : http://www.scinaptic.com/compare-editions.html
If you have any further queries, please let me know!
Kind regards
Elissa
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0 votes
An error occurred while saving the comment Elissa
commented
Hi Michael
Thank you for clarifying your issue.
At the current time, this is not an option - however I have added this as a suggestion to our product back log for consideration.
Best practice is to send links, however appreciate this does not assist in the scenario you have described.
A possible work around, is to not select "would you like to save this to SharePoint" . This will leave the attachment - the user could then right click on the attachment after sending, and select "Copy to SharePoint"
I hope this helps, and I will update this thread as anything changes in this regard.
Kind regards
Elissa
An error occurred while saving the comment Elissa
commented
Hi Michael
Thank you for your inquiry.
Do you mean the 'Prompt to 'Save to SharePoint' when adding attachments to an email'? This can be turned on/off via OnePlaceMail Settings, Outlook
https://d2r1vs3d9006ap.cloudfront.net/s3_images/1021531/prompttosavetoemail.jpg?1392178369
Please let me know if you have any further queries.
Kind regards
Elissa
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0 votes
An error occurred while saving the comment Elissa
commented
Hi Andre
Thank you for your response.
Please confirm you have added the correct URL to the SharePoint locations. This can be checked at OnePlaceMail Settings, SharePoint tab. Please select the "test" button available when you add this connection.
Please let me know how you proceed!
Kind regards
Elissa
An error occurred while saving the comment Elissa
commented
Hi Andre
Thanks for your inquiry.
Can you please confirm that you have access to the https site you are attempting to connect to.
If you could provide any screenshots that may assist with troubleshooting, please feel free to add them
Kind regards
Elissa
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0 votes
An error occurred while saving the comment Elissa
commented
Hi Kenny
Thank you for your inquiry.
Currently image files are not supported for preview.
However this is included as a consideration for future release.
When anything changes within this area, we will update this query.
Kind regards
Elissa
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0 votes
An error occurred while saving the comment Elissa
commented
Hi Jess
Thanks for the update.
The config.XML sits in your profile at c:\users\\AppData\Roaming\Scinaptic\OnePlaceMail.
IInstructions on how to create the config_update.xml file and how to deploy this can be found in our Administration Guide, page 5-7
Can you please confirm you are using Enterprise Edition?
Kind regards
Elissa
An error occurred while saving the comment Elissa
commented
Hi Jesse
Thank you for your inquiry.
OnePlaceMail has a default set of list and libary types that we support. OnePlaceMai also allows you to specify custom list definition id's that are not part of the default set.
Please refer to our Administration Guide, page 56 for further information.
http://www.scinaptic.com/support/oneplacemail-administrator-guide.html
Please let me know if you have any further issues or queries
Kind regards
Elissa
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0 votes
An error occurred while saving the comment Elissa
commented
Hi Jeannie!
Thank you for your inquiries
Could you please confirm you have read access to the SharePoint location you are attempting to connect to?
The following KB may also assist http://www.scinaptic.com/support/0016.html
Please let me know how you proceed.
Kind regards
Elissa
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0 votes
An error occurred while saving the comment Elissa
commented
Hi Andy
Thankyou for your inquiry.
This can be modified via your config.xml file. This would be a regex change, information regarding this can be found in the Administration Guide, page 52 http://www.scinaptic.com/support/oneplacemail-administrator-guide.html
If you would like further assistance regarding this, please feel free to email me at mailto:support@scinaptic.com
Kind regards
Elissa
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0 votes
An error occurred while saving the comment Elissa
commented
Hi Kenneth.
As you have emailed through to support, I have answered this query via email. Please let me know how you proceed.
Kind regards
Elissa
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0 votes
An error occurred while saving the comment Elissa
commented
Hi Dan
Thanks for the clarification. The Outlook prompt appears as I am attaching the file, therefore OnePlaceMail is unable to prompt to send to SharePoint, as the attachment is not successfully added to the email.
Kind regards
Elissa
An error occurred while saving the comment Elissa
commented
Hi Dan
Apologies for the delay. I was able to test this in our test enviornment with a large file (38MB) saved in a 365 SharePoint location. I was able to use the 'Insert as a link' in an email
https://d2r1vs3d9006ap.cloudfront.net/s3_images/996319/insertaslink.jpg?1386716153
To further troubleshoot, could you please enable OnePlaceMail logging (via OnePlaceMail Settings -->Outlook -> Enable Application Logging (Support). Please try to carry out those steps and send the log file to me at mailto:support@scinaptic.com
Kind regards
Elissa
An error occurred while saving the comment Elissa
commented
Hi Dan
Thanks for the added information. I will review, and respond shortly.
Kind regards
Elissa
An error occurred while saving the comment Elissa
commented
Hi Daniel
This appears to be an Outlook issue.
Could you please try to save the attachment to your PC and upload via right click "Send to".. SharePoint.
Kind regards
Elissa
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0 votes
An error occurred while saving the comment Elissa
commented
Hi Sven
Thanks for your inquiry.
Regarding both your inquires, both these items are on our roadmap, for future consideration. However they are high priority items, and hopefully will feature in our next few releases.
Kind regards
Elissa
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0 votes
An error occurred while saving the comment Elissa
commented
Hi Nathan
Thanks for the inquiry.
Are you able to check the error logs on your SharePoint site?This topic may assist: http://social.technet.microsoft.com/Forums/sharepoint/en-US/76e66c62-d41e-4c90-8efc-3746c9a40dad/internal-server-error-500?forum=sharepointgeneral
Please let me know how you proceed.
Kind regards
Elissa
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0 votes
An error occurred while saving the comment Elissa
commented
Hi David
There is no template to be loaded. Can you please confirm you added the content type to the document library in which you are trying to upload to?
(Via SharePoint, - Document LIbrary - Library Settings - Content Type )
Please feel free to add any screenshots you feel necessary
Kind regards
Elissa
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0 votes
An error occurred while saving the comment Elissa
commented
Hi Andrew
Thank you for your inquiry.
Can you please add a screenshot of the error you are receiving.
Also, could you also please enable application support logging. This can be set via OnePlaceMail Settings, Outlook - Enable Application Logging (Support).
Please repeat the steps above, to generate the error and then send the log to mailto:support@scinaptic.com
Kind regards
Elissa
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0 votes
An error occurred while saving the comment Elissa
commented
Hi Ian
Thanks for the inquiry.
R6.5 is our most recent release, and has some exciting additions including the Outlook View.
While previous editions also work with Office 2013 & SharePoint, we do encourage you to download and experience the great additions of R6.5.
Please feel free to get in touch should you have any further queries.
Kind regards
Elissa
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0 votes
An error occurred while saving the comment Elissa
commented
HI Ian
Thanks for the response.
I have attempted to replicate your issue, moving emails from one SharePoint location to another, using OPM / Explorer view, without generating the same error.
Are you able to send through some more screenshots to mailto:support@scinaptic.com
Kind regards
Elissa
An error occurred while saving the comment Elissa
commented
Hi Ian
Thank you for your inquiry. this error is generated by Windows.
This error can be generated if you do not have permissions, or if the location of these files is not currently accessible (network or external drive), the antivirus software may be blocking access, or if the file is corrupt.
Could you please try to upload the files again, and advise if you encounter the same error.
Kind regards
Elissa
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0 votes
An error occurred while saving the comment Elissa
commented
As an aside to this issue -
If Office web apps is configured in your SharePoint environment (available for SharePoint 2010, 2013 and Office 365), OnePlaceMail will use this to perform a server based previews of content where possible.
If the Office web apps server is not enabled within your SharePoint environment or the file type is not supported, a local preview of the file will be provided.
An error occurred while saving the comment Elissa
commented
Hi Evert
Thank you for your inquiry and email.
Are you able to provide a screen shot or advise if you are receiving any error messages?
It is possible to preview emails in the same manner that other file types are being previewed.
I look forward to your response, and hope to resolve this promptly for you.
Kind regards
Elissa
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0 votes
An error occurred while saving the comment Elissa
commented
Hi Lourens
Thank you for the inquiry.
This can be achieved through the Manage My OnePlaceMail Folders. Please refer to the following guide for further information:
http://www.scinaptic.com/support/managing-my-oneplacemail-locations-favorites.html
Kind regards
Elissa
Hi Sebastian
Thank you for the feedback. I am more than happy to add this to our product backlog for future consideration.
Kind regards
Elissa