Elissa
My feedback
282 results found
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0 votes
An error occurred while saving the comment An error occurred while saving the comment Elissa
commented
Hi Marius
Thanks for the update. Much appreciated.
I will update this thread, when there is resolved.
Kind regards
Elissa
An error occurred while saving the comment Elissa
commented
Hi Marius
Thanks for creating a new thread on this issue.
As mentioned, this is currently an issue with Office 2016.
Could you please advise if you have only tried to copy the attachment via the preview pane? Is there a different outcome if you open the email completely, and attempt right click - Copy Attachment(s) to SharePoint?
Kind regards
Elissa
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0 votes
An error occurred while saving the comment Elissa
commented
Hi Sreejith
Thank you for your inquiry.
Can you please confirm whether these document libraries use the default library template, or have a custom template ID?
If they have been created with a different template ID,you will need to carry out a config_update.xml with stating the the custom template ID.
Please see further information here:
http://www.oneplacesolutions.com/help/7.3/#!Modules/2/Documents/customlistdefinitions.htm
Kind regards
Elissa
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1 vote
An error occurred while saving the comment Elissa
commented
Hi Peter
Glad to hear that the issue has been resolved.
This is a not something we control. This would be the case for PST's and controlled by Microsoft side.
Kind regards
Elissa
An error occurred while saving the comment Elissa
commented
Hi Peter
Can you please check the registry setting at
HKEY_CURRENT_USER\Software\Policies\Microsoft\office\16.0\outlook\security
DWORD: NonDefaultStoreScript
Please check that the Value is set to 1. (to enable).
Kind regards
Elissa
An error occurred while saving the comment Elissa
commented
Hi Peter
Thank you for your inquiry and sending through the screenshot.
When you select the entry, where the details are not shown, can you please confirm whether the "SharePoint" menu appears in Outlook?
If not, please follow these steps:
1. Select entry in left hand side of Outlook screen
2. Select Folder in Outlook Menu
3. Select Folder Properties in Outlook Ribbon
4. Select homepage tab, and ensure the checkbox is selected
https://d2r1vs3d9006ap.cloudfront.net/s3_images/1381526/OutlookGridnotshowing.png?1457928306
Kind regards
Elissa
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0 votes
An error occurred while saving the comment Elissa
commented
Hi Olivia
Thank you for the feedback, we really appreciate it!
I have added this to our product backlog. I will be sure to update this thread as soon as this has been included in the product
Kind regards
Elissa
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0 votes
An error occurred while saving the comment Elissa
commented
Hi James
Apologies for the delay!
There are no switches available for this.
These changes can be set via the registry.
Please email me at mailto:support@oneplacesolutions.com ,for specific locations on these
Kind regards
Elissa
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1 vote
An error occurred while saving the comment Elissa
commented
Hi Olivia
Thank you for the feedback.
I will add this to our product backlog and advise once this has been included.
As a workaround,you could use the type ahead feature, when a column allows for multiple terms.
https://d2r1vs3d9006ap.cloudfront.net/s3_images/1371027/2016-02-24_14-40-20.jpg?1456285582
Kind regards
Elissa
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0 votes
An error occurred while saving the comment Elissa
commented
Hi Vincent
Thank you for your inquiry.
The config files for OnePlaceMail/OnePlace Solutions need to be stored in %appdata%\roaming\OnePlaceSolutions (within the user profile).
This is not configurable and cannot be changed.
Kind regards
Elissa
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0 votes
An error occurred while saving the comment Elissa
commented
Hi Simon
Unfortunately we currently do not have these as a template.
This is something we hope to provide in the near future.
Please let me know if you have any other queries regarding OnePlaceLive.
Kind regards
Elissa
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0 votes
An error occurred while saving the comment Elissa
commented
Hi Simon
Thanks for the update, great to hear it is sorted.
These were not in the original content type. These have been introduced in the last 12-18 months.
Kind regards
Elissa
An error occurred while saving the comment Elissa
commented
Hi Simon
Thanks for your inquiry.
Could you please confirm the EmConversationIndex column is multi-line...
Other columns that should be multi line are
EmBcc
EmCc
EmFromName
EmConversationID
EmConversationIndex
Email To Address
Email To SMTP Address
Email From SMTP Address
Email CC SMTP Address
Email Bcc SMTP Address
Kind regards
Elissa
An error occurred while saving the comment Elissa
commented
Hi Nadine,
Thank you for the update, great to hear its all working well.
Kind regards
Elissa
An error occurred while saving the comment Elissa
commented
Thanks Nadine. That is the field.
Are you able to send an example email through so I can test in our test environment?Kind regards
Elissa
An error occurred while saving the comment Elissa
commented
Thanks!
The column may be set to a single line of text, which has a maximum of 255 characters.
Can you please try to change this to multiple line of text, and try to upload the same email.
Kind regards
Elissa
An error occurred while saving the comment Elissa
commented
Hi Nadine
Thank you for your inquiry.
Are you able to confirm on the emails that are failing, whether there are many recipients in any of the To/ CC fields?
Kind regards
Elissa
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0 votes
An error occurred while saving the comment Elissa
commented
Hi Dave
Great to hear! Thank you for the update.
Kind regards
Elissa
An error occurred while saving the comment Elissa
commented
Hi Dave
Are you able to advise what version of Office you have installed?
Kind regards
Elissa
An error occurred while saving the comment Elissa
commented
Hi Dave
Thank you for your comments.
Can you please confirm that the previous version has been uninstalled? This can be done via Control Panel, Programs & Features.
Please uninstall any reference, and add any screenshots that may be of assistance in regards to troubleshooting.
Kind regards
Elissa
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0 votes
An error occurred while saving the comment Elissa
commented
HI Patrick
Thank you for the screenshot
Can you please add the MailRead_CopySharePointSplitButton to the xml. This needs to be set for visibility.
Kind regards
Elissa
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0 votes
An error occurred while saving the comment Elissa
commented
Hi Patrick !
Unfortunately there is no option currently to hide or amend the tool tips in OnePlaceMail.
I've added this to our product backlog, for something to consider in later releases. Once this has been reviewed, I will update this thread with the outcome
Kind regards
Elissa
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0 votes
An error occurred while saving the comment Elissa
commented
Hi Patrick
Please select the following link for a series of examples and information on the button labels in OnePlaceMail
http://www.oneplacesolutions.com/help/7.2/#!Modules/2/Documents/outlook20102013visualization.htm
the tag to hide the launch button would be:
ribbonObject action="delete" tag="Home_LaunchMenu"/>
ribbonObject action="insert" tag="Home_LaunchMenu" visible="false"
Setting the visible action to false, will hide this from the end user.
The following link, contains the relevant information to remove the ability to add a site collection/site to the OnePlaceMail settings
http://www.oneplacesolutions.com/help/7.2/#!Modules/2/Documents/manageconnections.htm
Please let me know if you would like further information or examples to enable these settings!
Kind regards
Elissa
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0 votes
An error occurred while saving the comment Elissa
commented
Hi Patrick
Can you please try the following;
https://d2r1vs3d9006ap.cloudfront.net/s3_images/1365667/2016-02-15_12-35-19.jpg?1455500453
Please let me know if the above does not resolve this issue.
Kind regards
Elissa
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1 vote
An error occurred while saving the comment Elissa
commented
Hi Dan
Thank you so much for your great feedback! We really appreciate it!
We really love including features that our customers want, so please keep suggesting them!
Kind regards
Elissa
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0 votes
An error occurred while saving the comment Elissa
commented
Hi Patrick
It currently is not an option to rename the SharePoint entry in the Copy to SharePoint window.
I have added this to our product backlog, and once this has been included will update this thread.
For a range of visual customisations, please select the following link
http://www.oneplacesolutions.com/help/7.2/#!Modules/2/Documents/visualcustomizationsribbonlabels.htm
Kind regards
Elissa
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0 votes
An error occurred while saving the comment Elissa
commented
Hi Adam
Apologies on the delay!
Can you please try the following link. This link provides a few MSI files to install OnePlaceMail / OnePlaceDocs.
http://www.oneplacesolutions.com/help/7.2/#!Modules/3/Documents/currentreleasedownloadsresources.htm
Please do not hesitate to get in touch, if this does not resolve the issue.
Kind regards
Elissa
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0 votes
An error occurred while saving the comment Elissa
commented
Hi Marius/Verity!
Thank you for updating this thread :)
Unfortunately, this is a bug at the moment. I will update this thread as there are any changes, when this is resolved.
As Verity mentioned, the best workaround at the moment is to drag/drop the attachment to the PST folder in Outlook. The drag/drop function works as normal Windows, (ie. right click & drag/drop will give you a move/copy option when the location is selected).
Kind regards
Elissa
An error occurred while saving the comment Elissa
commented
Hi Verity
Thank you for this information.
Can you please uninstall this version of OnePlaceMail, and download and install this version: http://www.oneplacesolutions.com/downloads.html
Please select relevant area (I am not sure if you are using the Lite or full product)
Please let me know if this issue persists.
Kind regards
Elissa
An error occurred while saving the comment Elissa
commented
Hi Verity,
Thank you for the screenshot.
So I can carry out some troubleshooting here, can you please advise the version of Windows and Office you are using?
Kind regards
Elissa
An error occurred while saving the comment Elissa
commented
Hi Verity,
Are you able to confirm whether this occurs on all document libraries, or specific ones?
If possible, please attach a screenshot to assist in troubleshooting.
Kind regards
Elissa
An error occurred while saving the comment Elissa
commented
Hi Con
Thank you for your inquiry.
can you please confirm whether this occurs on all document libraries, or just one?
Kind regards
Elissa
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0 votes
An error occurred while saving the comment Elissa
commented
Hi Stephanie
Thank you for your inquiry.
You are able to turn off the ability to turn on/off most features in OnePlaceMail, for our product suite (not Lite).
This is completed through a file named config_update.xml.
The information required to turn off this feature can be found here:
Please feel free to email mailto:support@oneplacesolutions.com
for further information and assistance in creating a config_update.xml file and we will be happy to help!
Kind regards
Elissa
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1 vote
An error occurred while saving the comment Elissa
commented
Hi Anthony
Can you please try to reinstall the add in.
It appears a COM object wasn't installed correctly at time of installation.
Kind regards
Elissa
Hi
We are pleased to advise this issue has been resolved in our latest release - 7.3.
To find out more about this release, please visit our website at http://www.oneplacesolutions.com/
Kind regards
Elissa