Elissa
My feedback
282 results found
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An error occurred while saving the comment Elissa
commented
Hi Kenny
Thank you for your inquiry.
Can you please whether the document library/set were created using the UI in SharePoint?
Kind regards
Elissa
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An error occurred while saving the comment Elissa
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Hi Robert
Thank you for your inquiry.
Are you able to check that you have the .NET Framework 4.5.2 pre-requisite installed on your computer?
Is this the only computer this is occurring on?
Is the error generating a screenshot or log file? If there is an error log, can you please send this through to support at oneplacesolutions.com and I can review.
Kind regards
Elissa
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An error occurred while saving the comment Elissa
commented
Hi Steve
Thanks for the update and feedback. We will pass this on to our development team.
Kind regards
Elissa
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An error occurred while saving the comment Elissa
commented
Hi Vincent
Currently it is not possible to rename the Explore button in OnePlaceDocs. We will update this thread, once this button is configurable..
Kind regards
Elissa
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An error occurred while saving the comment Elissa
commented
Hi Olivia
Great :) Thank you for the update!
Kind regards
Elissa
An error occurred while saving the comment Elissa
commented
Hi Olivia
I am not 100% sure what version of OnePlaceDocs you are now using.
When you save a new workbook in Excel, using OnePlaceDocs, do you have the following option:
https://d2r1vs3d9006ap.cloudfront.net/s3_images/1405663/xlsm.jpg?1461730611
Kind regards
Elissa
An error occurred while saving the comment Elissa
commented
Hi Benoit
I would like to advise that this is now available!
When saving an excel file, using OnePlaceDocs, when the user is prompted to name the file, the dropdown will allow .xlsm file type.
https://d2r1vs3d9006ap.cloudfront.net/s3_images/1385163/excelxlsm.jpg?1458538617
Kind regards
Elissa
An error occurred while saving the comment Elissa
commented
Hi Benoit
Saving a file within the application will have this result.
You can save a file as .xlsm if you right click on the email in Windows Explorer, and select 'Send To | SharePoint'
https://d2r1vs3d9006ap.cloudfront.net/s3_images/1212460/xlsm.png?1432856011
This is a feature that is on our product backlog, and when this is included I have made a note to update this thread.
Kind regards
Elissa
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0 votes
An error occurred while saving the comment Elissa
commented
This has now been resolved.
An error occurred while saving the comment Elissa
commented
Thanks Mike,
I have sent you an email. Please get in touch via email/phone if you do not receive this.
Kind regards
Elissa
An error occurred while saving the comment Elissa
commented
Hi Mike
Thanks for getting in touch, and for your feedback.
We looking to make this process easier in our next release.
We will be sending the link to download Lite, next week.
From your previous comment, I emailed you the link directly.
However you may not have received my email. Please email me at support at oneplacesolutions.com. and I will be happy to send the link to download.
Kind regards
Elissa
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0 votes
An error occurred while saving the comment Elissa
commented
This has been resolved.
To resolve, we added the custom column mapping URL to the OnePlaceMail Settings, | Content Capture tab.
This thread will now be closed.
Kind regards
Elissa
An error occurred while saving the comment Elissa
commented
Hi Asad
Thanks for your reply.
Please send a copy of your config_update.xml to support at oneplacesolutions.com
I will be able to review and we can set up a time to discuss
Kind regards
Elissa
An error occurred while saving the comment Elissa
commented
Hi Asad
Thank you for your response.
It is a little hard to see, but there is an example xml at the bottom of the screen.
configuration
columnMapping action="delete"
columnMapping action="insert" useColumnMappingUrl="true" listUrl=" http://sharepointsite\list " enabled="false"
configuration
Please check the link for the complete example with tags
http://www.oneplacesolutions.com/help/7.3/#!Modules/2/Documents/customcolumnmapping.htm
Please select the following link which details the process to create a config_update.xml file
http://www.oneplacesolutions.com/help/#!Modules/2/Documents/configurationserviceoverview.htm
Kind regards
Elissa
An error occurred while saving the comment Elissa
commented
Hi Asad
Please find a link to our online documentation via the following link: http://www.oneplacesolutions.com/help/7.3/#!Modules/2/Documents/customcolumnmapping.htm
Please get in touch, should you have any further issues.
Kind regards
Elissa
An error occurred while saving the comment Elissa
commented
Hi JPW
Thank you for your inquiry.
The UI setting in OnePlaceMail, currently has an issue. A work around for this, is to deploy your custom column mapping URL via a config_update.xml process.
The custom list is set up in your SharePoint site, as a custom list.
You can then specify which columns you would like to map from/to.
Once this is completed, please select add the following XML to your config_update.xml
Further information can be found here: http://www.oneplacesolutions.com/help/7.2/#!Modules/2/Documents/customcolumnmapping.htm
Please let me know if you have any further queries.
Kind regards
Elissa
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0 votes
An error occurred while saving the comment Elissa
commented
Hi Geert
Can you please advise if this is only occurring on specfic document library or others?
Can you please send the full log file through to support at oneplacesolutions. com
Kind regards
Elissa
An error occurred while saving the comment Elissa
commented
Hi Geert
Thank you for this information.
can you please confirm which version of OnePlaceMail you are using?
Can you please enable logging via OnePlaceMail settings, and send the log file through to mailto:support@oneplacesolutions.com
Thanks
Elissa
An error occurred while saving the comment Elissa
commented
Hi Geert
Are you able to attach a copy of the error message?
If you could please also enable logging via OnePlaceMail settings, General tab, this would be great.
Kind regards
Elissa
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0 votes
An error occurred while saving the comment Elissa
commented
Hi Rick
The user must be connected to the network to allow the transfer from Outlook to SharePoint using OnePlaceMail.
The add in should load, regardless of network connectivity and if connected to a VPN, there should be no issue with using OnePlaceMail.
Are you able to add a screenshot to accompany this issue to assist with troubleshooting?Kind regards
Elissa
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0 votes
An error occurred while saving the comment Elissa
commented
HI Murray
Currently it is not possible to save a document directly from a website to SharePoint using OnePlaceMail.
The steps are as you have been doing, which is to download the document. You can then right click and select "Save to SharePoint". Alternatively, OnePlaceDocs (if installed) does allow you to drag/drop to a SharePoint location. This is available from release 7.0.
Kind regards
Elissa
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0 votes
An error occurred while saving the comment Elissa
commented
Hi Andrew
The best workaround for this is to create the site columns that OnePlaceMail needs and to add these to a content type.
A list of the site columns, can be found here:
http://www.oneplacesolutions.com/help/#!Modules/2/Documents/customcolumnmapping.htm
Kind regards
Elissa
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4 votes
An error occurred while saving the comment Elissa
commented
Hi Nick
You are able to turn off the prompt when saving an email to SharePoint.
If you set the default content type in OnePlaceMail Settings, to the name of the email content type that appears in your SharePoint site (and this content type has the site columns for OnePlaceMail), the email will be saved, automatically using this content type.
Presuming there are no additional columns in your library, the user should not be prompted during the save process.
Kind regards
Elissa
An error occurred while saving the comment Elissa
commented
Hi Joe
Thank you for your inquiry.
Currently there is no feature to automate moving emails to a specific document library.
You could add an Outlook rule to move the email to a specific location in SharePoint. Please add the location to the 'Manage My OnePlaceMail folders' so that the required location appears in the OnePlaceMail .pst in Outlook.
Please let me know if you have any further queries or issues.
Kind regards
Elissa
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0 votes
An error occurred while saving the comment Elissa
commented
Hi Wayne
Thank you for your inquiry.
The suggested location may return this result, when this is the first item to be saved to a newly created site.
Can you please confirm if you have any content saved with a similar subject in your SharePoint site?
Kind regards
Elissa
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0 votes
An error occurred while saving the comment Elissa
commented
Hi Frank
Thank you for your comments. Unfortunately we did have some issues with the alerts for the forum so some inquiries were missed.
I can confirm when a search is entered, the count to see extra items is removed from the bottom of the screen.
I have added this to our product backlog, and will update this thread once this has been resolved.
The only workaround is to enter a more refined search, when searching an item.
Kind regards
Elissa
An error occurred while saving the comment Elissa
commented
Hi Wolfgang
Thank you for your inquiry.
Are you able to add a screenshot?
Kind regards
Elissa
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3 votes
An error occurred while saving the comment Elissa
commented
Hi Wolfgang
Apologies for the delay in getting back to you.
This is not something that can be configured for the lookup search. The search is only available for begins with.
We will add this to our suggestions area, and once this has been reviewed, I will update this thread.
Kind regards
Elissa
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0 votes
An error occurred while saving the comment Elissa
commented
Hi All
We are pleased to advise that this has been resolved in our latest release - R7.3.
To find out more about this exciting release and download, please click the following link
http://www.oneplacesolutions.com/
Kind regards
Elissa
An error occurred while saving the comment Elissa
commented
Hi Rob
Can you please confirm the outcome if you right click on the attachment and drag/drop it to a folder under OnePlaceMail PST?
Kind regards
Elissa
An error occurred while saving the comment Elissa
commented
Hi M
The full version of OnePlace Mail /Solutions suite R7.2 was just released.
This release is available to full enterprise clients, and will be made available for current Lite users in the next few weeks.The software will advise users when this is available for download.
Kind regards
Elissa
An error occurred while saving the comment Elissa
commented
Hi M
OnePlaceMail R7.2 supports Office 2016.
Please go to "About" in your OnePlaceMail Settings, to check for updates. This will direct you to download R7.2 OnePlaceMail Lite.
Regards
Elissa
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0 votes
An error occurred while saving the comment Elissa
commented
Thank you for the update Martijin!
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0 votes
An error occurred while saving the comment Elissa
commented
Hi Hai
We are pleased to advise, that this issue has been resolved in our latest release - 7.3
Please find a link here: http://www.oneplacesolutions.com/ to find out more and download this latest release
Kind regards
Elissa
An error occurred while saving the comment Elissa
commented
Hi Hai
Apologies, I misunderstood your issue.
Can you please advise if this setting is set at the site, or the user's regional settings. If you can provide some screenshots that would be great.
Just for your reference, we do support languages.
https://d2r1vs3d9006ap.cloudfront.net/s3_images/1350579/language.jpg?1453438735
Kind regards
Elissa
An error occurred while saving the comment Elissa
commented
Hi Hai
Thank you for your inquiry.
Please refer to the following article, which details steps on how to overcome this issue
Please let me know if you have any issues with this!
Kind regards
Elissa
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0 votes
An error occurred while saving the comment Elissa
commented
Hi
This issue has now been resolved, in our latest release R7.3
To find out more about this exciting release, please head over to our website: http://www.oneplacesolutions.com/
An error occurred while saving the comment Elissa
commented
Thanks Dave :)
An error occurred while saving the comment Elissa
commented
Hi Dave
Apologies for the delayed response.
Can you please try via the following link. This link provides an msi file to install the software.
http://www.oneplacesolutions.com/help/7.2/#!Modules/3/Documents/currentreleasedownloadsresources.htm
Can you please confirm whether you are have 64 or 32 bit office installed?
Can you please confirm if you intended on installing the Lite version or full version of OnePlaceMail
Kind regards
Elissa
An error occurred while saving the comment Elissa
commented
As an update to this issue:
As a workaround for this issue, please use the following link to install the Microsoft Visual Studio Tool for Office (VSTO) prior to installing OnePlaceSolutions suite.
http://go.microsoft.com/fwlink/?LinkId=158918
Kind regards
Elissa
An error occurred while saving the comment Elissa
commented
Hi Norbet
Thank you for this information.
Can you please ensure the pre-requisites are installed,
1. .NetFramework Full client
2. Microsoft VSTO for office 2010.
Can you please restart your PC, and try to reinstall Lite?
Kind regards
Elissa
Hi David
Thank you for your inquiry.
Can you please uninstall OnePlaceLite, and run a repair on your Office? Can you please then reinstall and advise the outcome?
Kind regards
Elissa