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Elissa

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  1. Right-click and save attatchment to Sharepoint doesn't work anymore

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    4 comments  ·  OnePlaceMail (Desktop)  ·  Admin →
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    Elissa commented  · 

    Hi

    We are pleased to advise this issue has been resolved in our latest release - 7.3.

    To find out more about this release, please visit our website at http://www.oneplacesolutions.com/

    Kind regards

    Elissa

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    Elissa commented  · 

    Hi Marius

    Thanks for the update. Much appreciated.

    I will update this thread, when there is resolved.

    Kind regards

    Elissa

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    Elissa commented  · 

    Hi Marius

    Thanks for creating a new thread on this issue.

    As mentioned, this is currently an issue with Office 2016.

    Could you please advise if you have only tried to copy the attachment via the preview pane? Is there a different outcome if you open the email completely, and attempt right click - Copy Attachment(s) to SharePoint?

    Kind regards

    Elissa

  2. Some document library folders do not appear in One Place Mail

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    1 comment  ·  OnePlaceMail (Desktop)  ·  Admin →
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    Elissa commented  · 

    Hi Sreejith

    Thank you for your inquiry.

    Can you please confirm whether these document libraries use the default library template, or have a custom template ID?

    If they have been created with a different template ID,you will need to carry out a config_update.xml with stating the the custom template ID.

    Please see further information here:

    http://www.oneplacesolutions.com/help/7.3/#!Modules/2/Documents/customlistdefinitions.htm

    Kind regards

    Elissa

  3. Shortcuts in left hand side navigation in outlook 2016 not working

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    6 comments  ·  OnePlaceMail (Desktop)  ·  Admin →
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    Elissa commented  · 

    Hi Peter

    Glad to hear that the issue has been resolved.

    This is a not something we control. This would be the case for PST's and controlled by Microsoft side.

    Kind regards

    Elissa

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    Elissa commented  · 

    Hi Peter

    Can you please check the registry setting at

    HKEY_CURRENT_USER\Software\Policies\Microsoft\office\16.0\outlook\security

    DWORD: NonDefaultStoreScript

    Please check that the Value is set to 1. (to enable).

    Kind regards

    Elissa

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    Elissa commented  · 

    Hi Peter

    Thank you for your inquiry and sending through the screenshot.

    When you select the entry, where the details are not shown, can you please confirm whether the "SharePoint" menu appears in Outlook?

    If not, please follow these steps:

    1. Select entry in left hand side of Outlook screen

    2. Select Folder in Outlook Menu

    3. Select Folder Properties in Outlook Ribbon

    4. Select homepage tab, and ensure the checkbox is selected

    https://d2r1vs3d9006ap.cloudfront.net/s3_images/1381526/OutlookGridnotshowing.png?1457928306

    Kind regards

    Elissa

  4. Users complain about "Person or Group" field value entry in OnePlace

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    Being Considered  ·  2 comments  ·  OnePlaceDocs (Desktop)  ·  Admin →
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    Elissa commented  · 

    Hi Olivia

    Thank you for the feedback, we really appreciate it!

    I have added this to our product backlog. I will be sure to update this thread as soon as this has been included in the product

    Kind regards

    Elissa

  5. Change onceplace docs 7.2 install options.

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    Answered  ·  2 comments  ·  OnePlaceDocs (Desktop)  ·  Admin →
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    Elissa commented  · 

    Hi James

    Apologies for the delay!

    There are no switches available for this.

    These changes can be set via the registry.

    Please email me at mailto:support@oneplacesolutions.com ,for specific locations on these

    Kind regards

    Elissa

  6. Selecting Multiple Termstore (Managed Metadata) Values

    1 vote

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    Being Considered  ·  1 comment  ·  OnePlaceDocs (Desktop)  ·  Admin →
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    Elissa commented  · 

    Hi Olivia

    Thank you for the feedback.

    I will add this to our product backlog and advise once this has been included.

    As a workaround,you could use the type ahead feature, when a column allows for multiple terms.

    https://d2r1vs3d9006ap.cloudfront.net/s3_images/1371027/2016-02-24_14-40-20.jpg?1456285582

    Kind regards

    Elissa

  7. Path for config file (OPM V7)

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    3 comments  ·  OnePlaceMail (Desktop)  ·  Admin →
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    Elissa commented  · 

    Hi Vincent

    Thank you for your inquiry.

    The config files for OnePlaceMail/OnePlace Solutions need to be stored in %appdata%\roaming\OnePlaceSolutions (within the user profile).

    This is not configurable and cannot be changed.

    Kind regards

    Elissa

  8. Solution Profile examples

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    1 comment  ·  OnePlaceLive  ·  Admin →
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    Elissa commented  · 

    Hi Simon

    Unfortunately we currently do not have these as a template.

    This is something we hope to provide in the near future.

    Please let me know if you have any other queries regarding OnePlaceLive.

    Kind regards

    Elissa

  9. "Invalid text value" error when saving email

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    12 comments  ·  OnePlaceMail (Desktop)  ·  Admin →
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    Elissa commented  · 

    Hi Simon

    Thanks for the update, great to hear it is sorted.

    These were not in the original content type. These have been introduced in the last 12-18 months.

    Kind regards

    Elissa

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    Elissa commented  · 

    Hi Simon

    Thanks for your inquiry.

    Could you please confirm the EmConversationIndex column is multi-line...

    Other columns that should be multi line are

    EmBcc

    EmCc

    EmFromName

    EmConversationID

    EmConversationIndex

    Email To Address

    Email To SMTP Address

    Email From SMTP Address

    Email CC SMTP Address

    Email Bcc SMTP Address

    Kind regards

    Elissa

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    Elissa commented  · 

    Hi Nadine,

    Thank you for the update, great to hear its all working well.

    Kind regards

    Elissa

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    Elissa commented  · 

    Thanks Nadine. That is the field. 
    Are you able to send an example email through so I can test in our test environment?

    Kind regards

    Elissa

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    Elissa commented  · 

    Thanks!

    The column may be set to a single line of text, which has a maximum of 255 characters.

    Can you please try to change this to multiple line of text, and try to upload the same email.

    Kind regards

    Elissa

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    Elissa commented  · 

    Hi Nadine

    Thank you for your inquiry.

    Are you able to confirm on the emails that are failing, whether there are many recipients in any of the To/ CC fields?

    Kind regards

    Elissa

  10. Unable to install

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    6 comments  ·  OnePlaceMail (Desktop)  ·  Admin →
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    Elissa commented  · 

    Hi Dave

    Great to hear! Thank you for the update.

    Kind regards

    Elissa

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    Elissa commented  · 

    Hi Dave

    Are you able to advise what version of Office you have installed?

    Kind regards

    Elissa

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    Elissa commented  · 

    Hi Dave

    Thank you for your comments.

    Can you please confirm that the previous version has been uninstalled? This can be done via Control Panel, Programs & Features.

    Please uninstall any reference, and add any screenshots that may be of assistance in regards to troubleshooting.

    Kind regards

    Elissa

  11. MailRead_CopySharePointButton configuration

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    1 comment  ·  OnePlaceMail (Desktop)  ·  Admin →
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    Elissa commented  · 

    HI Patrick

    Thank you for the screenshot

    Can you please add the MailRead_CopySharePointSplitButton to the xml. This needs to be set for visibility.

    Kind regards

    Elissa

  12. Edit or suppress tooltips

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    Being Considered  ·  1 comment  ·  OnePlaceDocs (Desktop)  ·  Admin →
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    Elissa commented  · 

    Hi Patrick !

    Unfortunately there is no option currently to hide or amend the tool tips in OnePlaceMail.

    I've added this to our product backlog, for something to consider in later releases. Once this has been reviewed, I will update this thread with the outcome

    Kind regards

    Elissa

  13. Delete all launchItem, outlookFolder, siteCollection items

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    1 comment  ·  OnePlaceMail (Desktop)  ·  Admin →
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    Elissa commented  · 

    Hi Patrick

    Please select the following link for a series of examples and information on the button labels in OnePlaceMail

    http://www.oneplacesolutions.com/help/7.2/#!Modules/2/Documents/outlook20102013visualization.htm

    the tag to hide the launch button would be:

    ribbonObject action="delete" tag="Home_LaunchMenu"/>

    ribbonObject action="insert" tag="Home_LaunchMenu" visible="false"

    Setting the visible action to false, will hide this from the end user.

    The following link, contains the relevant information to remove the ability to add a site collection/site to the OnePlaceMail settings

    http://www.oneplacesolutions.com/help/7.2/#!Modules/2/Documents/manageconnections.htm

    Please let me know if you would like further information or examples to enable these settings!

    Kind regards

    Elissa

  14. Syntax for SplitButton configuration

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    1 comment  ·  OnePlaceMail (Desktop)  ·  Admin →
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    Elissa commented  · 

    Hi Patrick

    Can you please try the following;

    https://d2r1vs3d9006ap.cloudfront.net/s3_images/1365667/2016-02-15_12-35-19.jpg?1455500453

    Please let me know if the above does not resolve this issue.

    Kind regards

    Elissa

  15. Praise

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    1 comment  ·  General OnePlace Solutions  ·  Admin →
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    Elissa commented  · 

    Hi Dan

    Thank you so much for your great feedback! We really appreciate it!

    We really love including features that our customers want, so please keep suggesting them!

    Kind regards

    Elissa

  16. Rename "SharePoint" in Favourites

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    Elissa commented  · 

    Hi Patrick

    It currently is not an option to rename the SharePoint entry in the Copy to SharePoint window.

    I have added this to our product backlog, and once this has been included will update this thread.

    For a range of visual customisations, please select the following link

    http://www.oneplacesolutions.com/help/7.2/#!Modules/2/Documents/visualcustomizationsribbonlabels.htm

    Kind regards

    Elissa

  17. Error Installing OnePlaceMail Lite on Office 2016 64 bit

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    Being Considered  ·  1 comment  ·  OnePlaceMail (Desktop) » Issue  ·  Admin →
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    Elissa commented  · 

    Hi Adam

    Apologies on the delay!

    Can you please try the following link. This link provides a few MSI files to install OnePlaceMail / OnePlaceDocs.

    http://www.oneplacesolutions.com/help/7.2/#!Modules/3/Documents/currentreleasedownloadsresources.htm

    Please do not hesitate to get in touch, if this does not resolve the issue.

    Kind regards

    Elissa

  18. Unable to save attachments to SharePoint

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    Bug Resolved  ·  13 comments  ·  OnePlaceDocs (Desktop)  ·  Admin →
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    Elissa commented  · 

    Hi Marius/Verity!

    Thank you for updating this thread :)

    Unfortunately, this is a bug at the moment. I will update this thread as there are any changes, when this is resolved.

    As Verity mentioned, the best workaround at the moment is to drag/drop the attachment to the PST folder in Outlook. The drag/drop function works as normal Windows, (ie. right click & drag/drop will give you a move/copy option when the location is selected).

    Kind regards

    Elissa

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    Elissa commented  · 

    Hi Verity

    Thank you for this information.

    Can you please uninstall this version of OnePlaceMail, and download and install this version: http://www.oneplacesolutions.com/downloads.html

    Please select relevant area (I am not sure if you are using the Lite or full product)

    Please let me know if this issue persists.

    Kind regards

    Elissa

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    Elissa commented  · 

    Hi Verity,

    Thank you for the screenshot.

    So I can carry out some troubleshooting here, can you please advise the version of Windows and Office you are using?

    Kind regards

    Elissa

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    Elissa commented  · 

    Hi Verity,

    Are you able to confirm whether this occurs on all document libraries, or specific ones?

    If possible, please attach a screenshot to assist in troubleshooting.

    Kind regards

    Elissa

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    Elissa commented  · 

    Hi Con

    Thank you for your inquiry. 

    can you please confirm whether this occurs on all document libraries, or just one?

    Kind regards

    Elissa 

  19. Saving email to SharePoint - hide "Don't ask me this again" prompt

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    1 comment  ·  OnePlaceMail (Desktop)  ·  Admin →
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    Elissa commented  · 

    Hi Stephanie

    Thank you for your inquiry.

    You are able to turn off the ability to turn on/off most features in OnePlaceMail, for our product suite (not Lite).

    This is completed through a file named config_update.xml.

    The information required to turn off this feature can be found here:

    http://www.oneplacesolutions.com/help/7.2/#!Modules/2/Documents/savetosharepointpromptwhenaddingattachments.htm

    Please feel free to email mailto:support@oneplacesolutions.com

    for further information and assistance in creating a config_update.xml file and we will be happy to help!

    Kind regards

    Elissa

  20. Script Error Object doesn't support property or method IsFirstUseThisSession

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    Being Considered  ·  1 comment  ·  OnePlaceMail (Desktop) » Issue  ·  Admin →
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    Elissa commented  · 

    Hi Anthony

    Can you please try to reinstall the add in.

    It appears a COM object wasn't installed correctly at time of installation.

    Kind regards

    Elissa

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