OnePlaceMail (Desktop)

  1. Send and File not working

    When one of our users clicks on Send and File the email sends and but no save window appears to file the email. Is there any one else that has had this issue? Using OnePlaceSolutions 7.1 and have uninstalled and reinstalled and also ran a repair on Office 2013

    0 votes
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  2. Refining file searches using custom metadata

    Are there any planned upgrades which will allow users to filter and sort file search results by custom metadata columns?

    Search results are currently displayed in Explorer view meaning that results can only be filtered or sorted by 'name', 'modified by', 'modified' and 'size'. Custom metadata columns do not appear.

    Previous upgrades have enabled users to filter and sort by custom metadata columns. This new functionality has improved OnePlaceMail however extending capability to include search results would be of huge benefit to the end user.

    16 votes
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    9 comments  ·  Issue  ·  Flag idea as inappropriate…  ·  Admin →
  3. OPM outlook view show all items without folders

    When viewing emails in the outlook view is it possible to view all files in a library regardless of whether or not they are in a sub folder. In a SharePoint view this would be the option 'show all items without folders'?

    1 vote
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  4. OnePlaceMail not loading in Outlook

    Hi,

    One one client PC OnePlaceMail is not loading in Outlook. I have installed the latest version 6.4.2 but still nothing.

    I followed the KB from Scinaptic en now when I try to enable OnePlaceMail and I see the error shown below.

    I thought it had something to do with VSTO but I have installed this, repaired it, nothing...

    Any idea?

    Root element is missing.

    Exception Text

    System.Xml.XmlException: Root element is missing.

    at System.Xml.XmlTextReaderImpl.Throw(Exception e)

    at System.Xml.XmlTextReaderImpl.ParseDocumentContent()

    at System.Xml.XmlTextReaderImpl.Read()

    at System.Xml.XmlLoader.Load(XmlDocument doc, XmlReader reader, Boolean preserveWhitespace)

    at System.Xml.XmlDocument.Load(XmlReader reader)

    at System.Xml.XmlDocument.Load(String filename)

    at Scinaptic.OnePlaceMail.API.Core.ExceptionDialog..ctor(String briefProblemDescriptionForUser, Exception ex)

    at FileToWSSOutlookAddIn.ThisAddIn.b(Object A…

    0 votes
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    Bug Resolved  ·  4 comments  ·  Issue  ·  Flag idea as inappropriate…  ·  Admin →
  5. The remote server returned an error: (401) Unauthorized.

    Hi, I can't make express edition to work, as I get: : The remote server returned an error: (401) Unauthorized. message. It's a hosted version of SharePoint 2007.Other products work as expected. Even internet explorer works and mapped drives as well.

    I can see the following in the documentation part: How can I use OnePlaceMail when my SharePoint server is in another domain or hosted and I need to supply a username and password which is different to who I am logged onto my computer as?

    and

    How do I connect OnePlaceMail to SharePoint Site Collections?

    but nothing works, wrong…

    0 votes
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    Bug Resolved  ·  4 comments  ·  Issue  ·  Flag idea as inappropriate…  ·  Admin →
  6. Use OnePlaceMail everytime I save + Overwrite files by default?

    I have some questions (which a customer asked me)

    1) Is it possible to show the OPM Save prompt every time I click a Save button? WorkSharePoint for instance first asks to save in SharePoint and then locally.

    2) Is it possible to enable "Overwrite existing files" by default for everyone?

    0 votes
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    Being Considered  ·  3 comments  ·  Query  ·  Flag idea as inappropriate…  ·  Admin →
  7. cannot load com addin in Outlook 2007

    After installing this on a computer with office 2007, i am getting cannot load com addin when opening outlook. The details show that its not in the XML file. Does anyone know how to fix this? It works on other computers here.

    1 vote
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  8. Index the sharepoint files to increase speed and allow for searching.

    Add indexing of sharepoint folders to increase speed and allow searching. It is somewhat tedious to constantly navigate through the sharepoint tree when there are thousands of folders. If when prompted where to save the email/file, you could search for the folder rather than navigating to it, that would help out tremendously.

    1 vote
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  9. Upload Status Prompt

    Previously when uploading a document with the same name, OPM would notify the user of the issue with a message box. Now this error message is not as visual as before as it is within the Upload Status. This is very frustrating as users don't readily look at the upload status and is not retained within outlook when the virtual desktop is restarted. Is there anyway of turning back on the error message prompt and where is the upload status information stored so we can see if we can retain the errors after a reboot. This prompt is crucial when…

    3 votes
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  10. Switch to SharePoint View after browsing from a favourie

    When browsing a favorite within OnePlaceMail and you have navigated down a couple of sites if you select switch to sharepoint view it takes to root item in the navigation field not the SharePoint Site location you are currently viewing within OnePlaceMail. We would expect the switch to Sharepoint to take you to the location you are currently viewing.

    2 votes
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  11. User can't find files after changing name in Active Directory

    A user has recently changed her name and Active Directory has been updated to reflect this. This was a problem in SharePoint and she couldn't see her files (permissions issue). It was fixed by deleting the user in the site collection then adding her back in. She can now see her files in SharePoint, but can't find them in OnePlace mail. How can we resolve this issue>

    1 vote
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  12. Error when opening outlook outlook data file (.pst) failed to load for this session

    Error when opening outlook outlook data file (.pst) failed to load for this session. OPM Version is 7.5.2. Outlook is 2016

    Could you assist fixing this error

    Error: The Outlook data file (.pst) failed to load for this session.

    Application: Microsoft Outlook
    Method: Void AddStore(System.Object)
    Stack Trace: at Microsoft.Office.Interop.Outlook.NameSpaceClass.AddStore(Object Store)
    at FileToWSSOutlookAddIn.ThisAddIn.h(String A0)
    at FileToWSSOutlookAddIn.ThisAddIn.a(Boolean A
    0)
    at FileToWSSOutlookAddIn.ThisAddIn.GetRootSharepointFolder()
    at FileToWSSOutlookAddIn.ThisAddIn.RefreshOutlookFoldersFromConfigFile(Boolean startUp)

    2 votes
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  13. error loading folders

    When connecting to our site collection it states, "error loading folders" The user doenst have the correct permissions. When i raise the permissions to FULL CONTROL then it works, but any level lower it doesnt. How can we let this user connect to the document libraries within this site collection without raising their permission level that high?

    1 vote
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  14. How can you re-add the OnePlaceMail

    How can you re-add the OnePlaceMail add-in? I deleted it because it remained in inactive status even when enabling the add-in. I thought re-installing OnePlaceMail would bring the addin back, however after the install completed, the add-in still did not come back. I re-added registry entries by getting them from another system, however it still did not add the add-in back in Outlook. Using Outlook 2016.

    1 vote
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  15. Category flag not set when moving emails to SharePoint

    Recently OPM stopped auto-categorizing emails moved to SharePoint. The setting is enabled for the user. Categorization works when copying emails to SharePoint.
    Resetting the configuration option didn't resolve the issue. Any ideas?

    3 votes
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  16. Setting Default Column Values in OPM 7.6

    Is there any way to set the default column values for the upload window in OnePlaceMail 7.6?
    It was possible to do so with plugins in 6.6, but there is no capability to do so in version 7.

    1 vote
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  17. An error has occurred refreshing 'My OnePlaceMail' folders

    An error has occurred refreshing 'My OnePlaceMail' folders when logging in Outlook 2013.

    One of our customers has reported this ongoing error message when their log in their Outlook 2013 client:

    "An error has occurred refreshing 'My OnePlaceMail' folders.
    
    

    Error: Cannot create the folder.

    Click on "Show details" and it expands to below:

    Application: Microsoft Outlook
    Method: Microsoft.Office.Interop.Outlook.MAPIFolder Add(System.String, System.Object)
    Stack Trace: at Microsoft.Office.Interop.Outlook._Folders.Add(String Name, Object Type)
    at FileToWSSOutlookAddIn.ThisAddIn.CreateRootSharepointFolder()
    at FileToWSSOutlookAddIn.ThisAddIn.GetRootSharepointFolder()
    at FileToWSSOutlookAddIn.ThisAddIn.RefreshOutlookFoldersFromConfigFile(String configFilePath, Boolean startUp, Boolean onlyRefreshIfFavoritesModifiedFlagIsSetInConfigXml)"

    Our customer reported this back in November 2017, but I cannot tell if this started back in October 2017 and users decided…

    2 votes
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  18. how can I make sure that we only send links that end with ?web=1 when inserting links using OPM to ensure it is always opened in the browser

    When we curently insert links using opm it only generates a document id or the link ends with document extension (e.g. .docx ). How can we change this so that all links end with ?web=1 this to make sure that all documents are opened in the browser first

    2 votes
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  19. Adding new subject when uploading document / email

    we want to upload a email to SharePoint. In the wizard there is an option to add a new subject. When we add a new subject and we want to upload the email to that subject it's not in the list. There is a <title> (which is the new one). When exiting the wizard en start over the new subject is in the list.
    What is wrong?

    2 votes
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  20. OnePlaceMail does not show DropOff library in tree view

    OnePlaceMail does not show DropOff library in tree view. Any reason why?

    1 vote
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OnePlaceMail (Desktop)

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