518 results found

1. Visual Indicator to show Mail saved to SharePoint not showing

   I have saved some e-mails to a migrated SharePoint site which do not seem to give the blue indicator(Transferred to SharePoint) at a quick glance.
   Rather, it shows it when I preview the specific mail individually.

   Could you please elaborate why this is happening?

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2. Ability to turn off Configuration Profile update restart Outlook prompt

   It'll be good if we had the ability to turn off the restart prompt when we update a Configuration Profile.

   We have OPM installed on 300+ machines and it's a pain to update a Configuration Profile.

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3. Save PDF notifications OnePlaceMail

   When saving PDF from email message directly into sharepoint with OnePlaceMail and file already excist with same name I don't get any prompt that upload did not work. I have to watch the upload status and would like to receive notification when upload did not work.

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4. Recent Items Folder name should be site name

   Hi Team - Currently Recent Item folder not site name option available its just full link and that link was not use full. So if possible can we do some configuration change so that based on value it will show the site name or full link.
   user comment -"Site name somewhere in the folder identifier? Otherwise it’s a complete **** shoot which folder I need and the recent folder isn’t as helpful as it could be…"

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5. Search and Launch ribbon buttons just open Favorites folder in OPM data file

   I'm running Outlook 2016 (16.0.4738.1000, 32bit) and have installed the latest OnePlaceMail Lite (7.9.0). (We're looking to replace our in-house email filing solution with a SharePoint/OPM solution.)

   Having configured the relevant URLs neither the Search button nor any of the Launch actions do anything but open the top-level folder labelled "-Favorites-" in the OnePlaceMail data file, with an empty items list and reading pane.

   When choosing locations from the "-Favorites-" list I get the same result.

   I've used the express and full versions of OPM in a previous job and, if I remember correctly, these are all supposed to open in a browser window within Outlook.

   FYI my HKCU EnableRoamingFolderHomepages registry key is set to 1 as I have a folder in my primary data file that points to an internal group calendar site.

   The following is logged when clicking "Search" or choosing an entry from the "Launch" dropdown:
   2019-04-16 15:42:21:656,636910261416564457,4,1,"Outlook","StartMethod-GetRootSharepointFolder"
   2019-04-16 15:42:21:671,636910261416717877,4,1,"Outlook","StartCodeLoop-GetRootSharepointFolder - Find Root Folder in Outlook"
   2019-04-16 15:42:21:673,636910261416737876,4,1,"Outlook","EndCodeLoop-GetRootSharepointFolder - Find Root Folder in Outlook"
   2019-04-16 15:42:21:674,636910261416747857,4,1,"Outlook","EndMethod-GetRootSharepointFolder"

   Also, the following is logged when clicking the "Launch" button to open the dropdown, which seems odd as I don't have OnePlaceDocs installed:
   2019-04-16 15:46:07:911,636910263679111605,4,1,"Outlook","ErrorOccurred-Error reading registry key-Object reference not set to an instance of an object.- at Scinaptic.OnePlaceMail.API.Core.ProductInfoBase.GetRegistryKeyValue(String regKeyName, String regKeyValueName)"
   2019-04-16 15:46:07:915,636910263679151667,4,1,"Outlook","DataOutput-regKeyName=SOFTWARE\OnePlace Solutions\OnePlaceDocs"
   2019-04-16 15:46:07:918,636910263679181597,4,1,"Outlook","Data_Output-regKeyValueName=productVersion"

   I've tried re-installing and properly cleaning up the data file, registry keys, app data, etc., between installs, but it makes no difference. I've also disabled all other add-ins to be sure.

   Any suggestions?

   I'm running Outlook 2016 (16.0.4738.1000, 32bit) and have installed the latest OnePlaceMail Lite (7.9.0). (We're looking to replace our in-house email filing solution with a SharePoint/OPM solution.)

   Having configured the relevant URLs neither the Search button nor any of the Launch actions do anything but open the top-level folder labelled "-Favorites-" in the OnePlaceMail data file, with an empty items list and reading pane.

   When choosing locations from the "-Favorites-" list I get the same result.

   I've used the express and full versions of OPM in a previous job and, if I remember correctly, these are all supposed to open… more

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6. Create documents in one place docs with dedicated content types

   In lists it is possible to create items, this feature would be also useful in libraries. Create files by selection of the relevant content type with the templates. So the document can be saved immediately in the correct place.

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7. Keep folder open when creating new folder/document set

   When you create a new folder or document set in the Oneplacemail, we typically need to save a mail or document in it right away. Currently, you have to create and save it, and then find it again in the hierarchy of all the other folders. When dealing whit a list of more than 1000 folders/document sets this become troublesome. Search doesn't work either as it takes 3-4 minutes for the search index to pick up the new information. I suggest you keep the new folder open and active, making it easy to continue the saving process.

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8. Option to change "Send and file" button action to Move the email rather than Copy it to SharePoint

   Currently, the “Send and file” button in the Outlook email editor windows Copies the email to SharePoint after it's been sent.
   Please provide a configuration option to change the action of this button to "Move", so that the sent email would be automatically deleted from the mailbox after it's been filed.

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9. Wrong metadata is captured from Outlook to Sharepoint

   Upon saving emails (from Inbox folder) from Outlook to Sharepoint using OnePlaceMail addin, the emails are saved into Sharepoint succesfully. But for some emails "Email Type" is saved as "Sent" instead of "Received". I have checked thoroughly and the relevant emails were indeed "Received" emails and not the "Sent" one.

   Please help!

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10. Allow the prompt to save to SharePoint to be turned off for some folders

    Could the 'save to SharePoint' prompt be folder based like the prompt for properties is. So you could set it to default to have the prompt but if you have a rule that autosaves to a specific SharePoint library you don't get the prompt

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11. The ability to set a default save location.

    I am aware of a change after version 7.5 to address a performance issue with large SharePoint libraries where if the last location was defaulted on the next copy/move, OnePlaceMail would be querying SharePoint again for the metadata and causing it to hang.

    This issue was not apparent to our users as they have a single upload area where the documents after upload are moved to a different location by the use of workflows.
    Now every time you wish to upload or copy you are required to select the location.
    Would it be possible to have a setting to allow a default save location to be set, thus then prompting the user with the required fields to be populated rather than several clicks. This may sound petty, however it is extremely laborious when you are uploading 500+ emails per day.

    I am aware of a change after version 7.5 to address a performance issue with large SharePoint libraries where if the last location was defaulted on the next copy/move, OnePlaceMail would be querying SharePoint again for the metadata and causing it to hang.

    This issue was not apparent to our users as they have a single upload area where the documents after upload are moved to a different location by the use of workflows.
    Now every time you wish to upload or copy you are required to select the location.
    Would it be possible to have a setting to allow… more

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12. Im getting some errors messages when i open outlook 2016

    An error has occurred refreshing 'Favorites'

    Error: No se puede crear la carpeta.

    Application: Microsoft Outlook
    Method: Microsoft.Office.Interop.Outlook.MAPIFolder Add(System.String, System.Object)
    Stack Trace: en Microsoft.Office.Interop.Outlook._Folders.Add(String Name, Object Type)
    en FileToWSSOutlookAddIn.ThisAddIn.CreateRootSharepointFolder()
    en FileToWSSOutlookAddIn.ThisAddIn.GetRootSharepointFolder()
    en FileToWSSOutlookAddIn.ThisAddIn.RefreshOutlookFoldersFromConfigFile(Boolean startUp)

    this is other:

    There was a problem refreshing OnePlaceMail recent locations

    Error: No se puede crear la carpeta.

    Application: Microsoft Outlook
    Method: Microsoft.Office.Interop.Outlook.MAPIFolder Add(System.String, System.Object)
    Stack Trace: en Microsoft.Office.Interop.Outlook._Folders.Add(String Name, Object Type)
    en FileToWSSOutlookAddIn.ThisAddIn.CreateRootSharepointFolder()
    en FileToWSSOutlookAddIn.ThisAddIn.GetRootSharepointFolder()
    en FileToWSSOutlookAddIn.ThisAddIn.RefreshRecentOutlookFoldersFromConfigFile(Boolean isStartup)

    and the last one:

    The OnePlaceMail Outlook addin encountered an error and could not not be initialised.

    Error: No se puede crear la carpeta.

    Application: Microsoft Outlook
    Method: Microsoft.Office.Interop.Outlook.MAPIFolder Add(System.String, System.Object)
    Stack Trace: en Microsoft.Office.Interop.Outlook.Folders.Add(String Name, Object Type)
    en FileToWSSOutlookAddIn.ThisAddIn.CreateRootSharepointFolder()
    en FileToWSSOutlookAddIn.ThisAddIn.GetRootSharepointFolder()
    en FileToWSSOutlookAddIn.ThisAddIn.InitialiseSharepointFolders()
    en FileToWSSOutlookAddIn.ThisAddIn.d(Object A0, EventArgs A_1)

    i dont know what is this.

    Anyone help?

    thanks

    An error has occurred refreshing 'Favorites'

    Error: No se puede crear la carpeta.

    Application: Microsoft Outlook
    Method: Microsoft.Office.Interop.Outlook.MAPIFolder Add(System.String, System.Object)
    Stack Trace: en Microsoft.Office.Interop.Outlook._Folders.Add(String Name, Object Type)
    en FileToWSSOutlookAddIn.ThisAddIn.CreateRootSharepointFolder()
    en FileToWSSOutlookAddIn.ThisAddIn.GetRootSharepointFolder()
    en FileToWSSOutlookAddIn.ThisAddIn.RefreshOutlookFoldersFromConfigFile(Boolean startUp)

    this is other:

    There was a problem refreshing OnePlaceMail recent locations

    Error: No se puede crear la carpeta.

    Application: Microsoft Outlook
    Method: Microsoft.Office.Interop.Outlook.MAPIFolder Add(System.String, System.Object)
    Stack Trace: en Microsoft.Office.Interop.Outlook._Folders.Add(String Name, Object Type)
    en FileToWSSOutlookAddIn.ThisAddIn.CreateRootSharepointFolder()
    en FileToWSSOutlookAddIn.ThisAddIn.GetRootSharepointFolder()
    en FileToWSSOutlookAddIn.ThisAddIn.RefreshRecentOutlookFoldersFromConfigFile(Boolean isStartup)

    and the last one:

    The OnePlaceMail Outlook addin encountered an error and could not not be initialised.

    Error: No se puede crear la carpeta.

    Application: Microsoft Outlook… more

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13. Error HRESULT E_FAIL has been returned from a call to a COM component.

    Hi

    I have one user on Lite who is experiencing the following error message when attempting to add a connection to an Office 365 SharePoint site collection:

    An error has occurred accessing the url 'https://tenanturi.sharepoint.com/sites/projectadmin'.

    Error: Error HRESULT E_FAIL has been returned from a call to a COM component.

    Application: System.Windows.Forms
    Method: Void Navigate2(System.Object ByRef, System.Object ByRef, System.Object ByRef, System.Object ByRef, System.Object ByRef)
    Stack Trace: at System.Windows.Forms.UnsafeNativeMethods.IWebBrowser2.Navigate2(Object& URL, Object& flags, Object& targetFrameName, Object& postData, Object& headers)
    at System.Windows.Forms.WebBrowser.PerformNavigate2(Object& URL, Object& flags, Object& targetFrameName, Object& postData, Object& headers)
    at System.Windows.Forms.WebBrowser.Navigate(String urlString)
    at Scinaptic.OnePlaceMail.API.ClientIntegration.ClaimsWebAuth.a()
    at Scinaptic.OnePlaceMail.API.ClientIntegration.ClaimsWebAuth..ctor(String targetSiteUrl, Int32 popUpWidth, Int32 popUpHeight, String loginFormWindowTitle)
    at Scinaptic.OnePlaceMail.API.ClientIntegration.OPMServerSP2010.a(String A0, Int32 A1, Int32 A2, String A3)
    at Scinaptic.OnePlaceMail.API.ClientIntegration.OPMServerSP2010.AuthenticateWithSharePointOnline(String sharePointUrl, String loginFormWindowTitle)
    at Scinaptic.OnePlaceMail.API.ClientIntegration.SharePointURLResolver.a(Object A0, CreateOPMServerCompletedEventArgs A1)

    Does anyone have any suggestions? Outlook 2016 (365 ProPlus), all up to date, and the latest version of OnePlaceMail Lite (7.7.0)
    TIA

    Hi

    I have one user on Lite who is experiencing the following error message when attempting to add a connection to an Office 365 SharePoint site collection:

    An error has occurred accessing the url 'https://tenanturi.sharepoint.com/sites/projectadmin'.

    Error: Error HRESULT E_FAIL has been returned from a call to a COM component.

    Application: System.Windows.Forms
    Method: Void Navigate2(System.Object ByRef, System.Object ByRef, System.Object ByRef, System.Object ByRef, System.Object ByRef)
    Stack Trace: at System.Windows.Forms.UnsafeNativeMethods.IWebBrowser2.Navigate2(Object& URL, Object& flags, Object& targetFrameName, Object& postData, Object& headers)
    at System.Windows.Forms.WebBrowser.PerformNavigate2(Object& URL, Object& flags, Object& targetFrameName, Object& postData, Object& headers)
    at System.Windows.Forms.WebBrowser.Navigate(String urlString)
    at Scinaptic.OnePlaceMail.API.ClientIntegration.ClaimsWebAuth.a()
    at Scinaptic.OnePlaceMail.API.ClientIntegration.ClaimsWebAuth..ctor(String targetSiteUrl, Int32 popUpWidth, Int32… more

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14. Unable to cast COM object of type 'System.__ComObject' to interface type 'Microsoft.Office.Core.IRibbonUI.'

    I am getting the following error:

    Unable to cast COM object of type 'System.__ComObject' to interface type 'Microsoft.Office.Core.IRibbonUI.'

    The OnePlaceMail Outlook add-in encountered an unexpected issue.

    Error: Unable to cast COM object of type 'System._ComObject' to interface type 'Microsoft.Office.Core.IRibbonUI'. This operation failed because the QueryInterface call on the COM component for the interface with IID '{000C03A7-0000-0000-C000-000000000046}' failed due to the following error: Library not registered. (Exception from HRESULT: 0x8002801D (TYPEE_LIBNOTREGISTERED)).

    Application: mscorlib
    Method: IntPtr GetCOMIPFromRCW(System.Object, IntPtr, IntPtr ByRef, Boolean ByRef)
    Stack Trace: at System.StubHelpers.StubHelpers.GetCOMIPFromRCW(Object objSrc, IntPtr pCPCMD, IntPtr& ppTarget, Boolean& pfNeedsRelease)
    at Microsoft.Office.Core.IRibbonUI.InvalidateControl(String ControlID)
    at FileToWSSOutlookAddIn.OPMOutlookRibbon.RebuildMoveAndCopyRecentLocations()
    at FileToWSSOutlookAddIn.OPMOutlookRibbon.a(Object A0, EventArgs A1)
    at Scinaptic.OnePlaceMail.API.Core.ConfigurationBase.a(Object A0, FileSystemEventArgs A1)
    at System.IO.FileSystemWatcher.OnChanged(FileSystemEventArgs e)
    at System.IO.FileSystemWatcher.NotifyFileSystemEventArgs(Int32 action, String name)
    at System.IO.FileSystemWatcher.CompletionStatusChanged(UInt32 errorCode, UInt32 numBytes, NativeOverlapped* overlappedPointer)
    at System.Threading._IOCompletionCallback.PerformIOCompletionCallback(UInt32 errorCode, UInt32 numBytes, NativeOverlapped* pOVERLAP)

    I am getting the following error:

    Unable to cast COM object of type 'System.__ComObject' to interface type 'Microsoft.Office.Core.IRibbonUI.'

    The OnePlaceMail Outlook add-in encountered an unexpected issue.

    Error: Unable to cast COM object of type 'System._ComObject' to interface type 'Microsoft.Office.Core.IRibbonUI'. This operation failed because the QueryInterface call on the COM component for the interface with IID '{000C03A7-0000-0000-C000-000000000046}' failed due to the following error: Library not registered. (Exception from HRESULT: 0x8002801D (TYPEE_LIBNOTREGISTERED)).

    Application: mscorlib
    Method: IntPtr GetCOMIPFromRCW(System.Object, IntPtr, IntPtr ByRef, Boolean ByRef)
    Stack Trace: at System.StubHelpers.StubHelpers.GetCOMIPFromRCW(Object objSrc, IntPtr pCPCMD, IntPtr& ppTarget, Boolean& pfNeedsRelease)
    at Microsoft.Office.Core.IRibbonUI.InvalidateControl(String ControlID)
    at FileToWSSOutlookAddIn.OPMOutlookRibbon.RebuildMoveAndCopyRecentLocations()
    at FileToWSSOutlookAddIn.OPMOutlookRibbon.a(Object… more

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15. How can you re-add the OnePlaceMail

    How can you re-add the OnePlaceMail add-in? I deleted it because it remained in inactive status even when enabling the add-in. I thought re-installing OnePlaceMail would bring the addin back, however after the install completed, the add-in still did not come back. I re-added registry entries by getting them from another system, however it still did not add the add-in back in Outlook. Using Outlook 2016.

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16. Unable to cast COM object of type 'System.__ComObject' to interface type 'Microsoft.Office.Core.IRibbonUI.'

    Hello everybody. I have a user on Windows 7 and Office 2010. He receives the following error when using OnePlaceMail:

    Error: Unable to cast COM object of type 'System._ComObject' to interface type 'Microsoft.Office.Core.IRibbonUI'. This operation failed because the QueryInterface call on the COM component for the interface with IID '{000C03A7-0000-0000-C000-000000000046}' failed due to the following error: Library not registered. (Exception from HRESULT: 0x8002801D (TYPEE_LIBNOTREGISTERED)).

    I found this post (https://feedback.oneplacesolutions.com/forums/589411-oneplacemail-desktop/suggestions/18223252-com-error-in-ops-lite-when-moving-emails-to-folder) and it says that this bug is resolved. But I cannot find the solution anywhere in this post.

    A support engineer has already run an Office repair and has also re-installed OnePlaceMail, but the error keeps coming back. Is it necessary to completely un-install Office and OnePlaceMail and re-install them again? Or is this an issue with Office 2010? Or is there another solution? Thanks in advance for all your help.

    With kind regards, Richy

    Hello everybody. I have a user on Windows 7 and Office 2010. He receives the following error when using OnePlaceMail:

    Error: Unable to cast COM object of type 'System._ComObject' to interface type 'Microsoft.Office.Core.IRibbonUI'. This operation failed because the QueryInterface call on the COM component for the interface with IID '{000C03A7-0000-0000-C000-000000000046}' failed due to the following error: Library not registered. (Exception from HRESULT: 0x8002801D (TYPEE_LIBNOTREGISTERED)).

    I found this post (https://feedback.oneplacesolutions.com/forums/589411-oneplacemail-desktop/suggestions/18223252-com-error-in-ops-lite-when-moving-emails-to-folder) and it says that this bug is resolved. But I cannot find the solution anywhere in this post.

    A support engineer has already run an Office repair… more

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17. allow uploads of a single file to more than one folder at the same time

    When uploading a document I sometimes must upload the same file/same file name to several folders. It would be helpful to have an option to choose more than one folder to which it would upload, so that they would upload consecutively to one place, and then the next place, etc.

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18. An error has occurred refreshing 'Favorites' Error: The operation failed.

    An error has occurred refreshing 'Favorites'

    Error: The operation failed.

    Application: Microsoft Outlook
    Method: Void setWebViewURL(System.String)
    Stack Trace: at Microsoft.Office.Interop.Outlook.MAPIFolder.setWebViewURL(String WebViewURL)
    at FileToWSSOutlookAddIn.ThisAddIn.RefreshOutlookFoldersFromConfigFile(Boolean startUp)

    Version: 7.3.3.
    Outlook: 2016

    Have:-

    Removed the PST File - Issue remains
    Renamed favourites.xml favourites.old - Issue remains

    3 votes

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    3 comments  ·  Issue  ·  Delete…  ·  Admin →
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19. Hello, it would be great if OneplaceMail had an option to work like a rule in Outlook and auto forward to sharepoint

    Hello, it would be great if OneplaceMail had an option to work like a rule in Outlook and auto forward to sharepoint

    7 votes

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    3 comments  ·  Query  ·  Delete…  ·  Admin →
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20. files in folders not visible

    Hello,

    I´m using Outlook 365 on-premise installation on my computer.
    I´m not sure if this is important, but I´m from Switzerland and the general language is German!

    I installt the 30 days test version and checking all things.

    1. OnePlace Docs Explorer is working well - everything fine
    2. OnePlace Mail a) I can add Favorites (I can connect to database) b) I can see the "Favorites" folders on the left side under -OnePlaceMail - c) I made the setup for the emails like on your instruction - if you upload/copy a mail to the folder I can see the mail in Sharepoint with the right columns -> d) But I can´t see the files in the folders. The search field ist empty and there is nothing, but if I connect to sharepoint I can see the file.

    I think there is a problem with the "View"-Settings, but I really do not know what to do.

    Could you help me please.

    Thank you.

    Regards

    Hello,

    I´m using Outlook 365 on-premise installation on my computer.
    I´m not sure if this is important, but I´m from Switzerland and the general language is German!

    I installt the 30 days test version and checking all things.

    1. OnePlace Docs Explorer is working well - everything fine
    2. OnePlace Mail a) I can add Favorites (I can connect to database) b) I can see the "Favorites" folders on the left side under -OnePlaceMail - c) I made the setup for the emails like on your instruction - if you upload/copy a mail to the folder I can see the mail in… more
    2 votes

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    2 comments  ·  Issue  ·  Delete…  ·  Admin →
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    Answered  ·  AdminElissa C (Admin, OnePlace Solutions) responded

    If Microsoft 365 content is not visible, you may need to adjust the compatibility settings in Outlook. Further information can be found here: KB0151 - Resolve display issue with OnePlaceMail & Outlook 2016, 2019 & O365 | OnePlaceMail | Knowledgebase (oneplacesolutions.com)