OnePlaceMail (Desktop)
519 results found
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Switch to SharePoint View after browsing from a favourie
When browsing a favorite within OnePlaceMail and you have navigated down a couple of sites if you select switch to sharepoint view it takes to root item in the navigation field not the SharePoint Site location you are currently viewing within OnePlaceMail. We would expect the switch to Sharepoint to take you to the location you are currently viewing.
2 votes -
User can't find files after changing name in Active Directory
A user has recently changed her name and Active Directory has been updated to reflect this. This was a problem in SharePoint and she couldn't see her files (permissions issue). It was fixed by deleting the user in the site collection then adding her back in. She can now see her files in SharePoint, but can't find them in OnePlace mail. How can we resolve this issue>
1 vote -
Error when opening outlook outlook data file (.pst) failed to load for this session
Error when opening outlook outlook data file (.pst) failed to load for this session. OPM Version is 7.5.2. Outlook is 2016
Could you assist fixing this error
Error: The Outlook data file (.pst) failed to load for this session.
Application: Microsoft Outlook
Method: Void AddStore(System.Object)
Stack Trace: at Microsoft.Office.Interop.Outlook.NameSpaceClass.AddStore(Object Store)
at FileToWSSOutlookAddIn.ThisAddIn.h(String A0)
at FileToWSSOutlookAddIn.ThisAddIn.a(Boolean A0)
at FileToWSSOutlookAddIn.ThisAddIn.GetRootSharepointFolder()
at FileToWSSOutlookAddIn.ThisAddIn.RefreshOutlookFoldersFromConfigFile(Boolean startUp)2 votes -
error loading folders
When connecting to our site collection it states, "error loading folders" The user doenst have the correct permissions. When i raise the permissions to FULL CONTROL then it works, but any level lower it doesnt. How can we let this user connect to the document libraries within this site collection without raising their permission level that high?
1 vote -
Category flag not set when moving emails to SharePoint
Recently OPM stopped auto-categorizing emails moved to SharePoint. The setting is enabled for the user. Categorization works when copying emails to SharePoint.
Resetting the configuration option didn't resolve the issue. Any ideas?3 votes -
Setting Default Column Values in OPM 7.6
Is there any way to set the default column values for the upload window in OnePlaceMail 7.6?
It was possible to do so with plugins in 6.6, but there is no capability to do so in version 7.1 vote -
An error has occurred refreshing 'My OnePlaceMail' folders
An error has occurred refreshing 'My OnePlaceMail' folders when logging in Outlook 2013.
One of our customers has reported this ongoing error message when their log in their Outlook 2013 client:
"An error has occurred refreshing 'My OnePlaceMail' folders. Error: Cannot create the folder. Click on "Show details" and it expands to below: Application: Microsoft Outlook Method: Microsoft.Office.Interop.Outlook.MAPIFolder Add(System.String, System.Object) Stack Trace: at Microsoft.Office.Interop.Outlook._Folders.Add(String Name, Object Type) at FileToWSSOutlookAddIn.ThisAddIn.CreateRootSharepointFolder() at FileToWSSOutlookAddIn.ThisAddIn.GetRootSharepointFolder() at FileToWSSOutlookAddIn.ThisAddIn.RefreshOutlookFoldersFromConfigFile(String configFilePath, Boolean startUp, Boolean onlyRefreshIfFavoritesModifiedFlagIsSetInConfigXml)"Our customer reported this back in November 2017, but I cannot tell if this started back in October 2017 and users decided…
2 votes -
how can I make sure that we only send links that end with ?web=1 when inserting links using OPM to ensure it is always opened in the browser
When we curently insert links using opm it only generates a document id or the link ends with document extension (e.g. .docx ). How can we change this so that all links end with ?web=1 this to make sure that all documents are opened in the browser first
2 votes -
Adding new subject when uploading document / email
we want to upload a email to SharePoint. In the wizard there is an option to add a new subject. When we add a new subject and we want to upload the email to that subject it's not in the list. There is a <title> (which is the new one). When exiting the wizard en start over the new subject is in the list.
What is wrong?2 votes -
OnePlaceMail does not show DropOff library in tree view
OnePlaceMail does not show DropOff library in tree view. Any reason why?
1 vote -
show solution profile register list folders in left navigation
Hi,
Could you please show solution profile register list folders and subfolders in the left navigation pane, expanded under the Solution Profiles heading. Refresh this list on a configurable basis.
Or show the fully expanded folder structure when dragging onto the Solution Profiles left navigation header (please make that a configurable option with # levels to auto-expand).
This will allow users to single click drag and drop to solution profile folders and subfolders, instead of multiple clicks needed currently to navigate the solution profile folder structure after dragging email(s) onto the Solution Profiles header.
Thank you.1 voteThank you for the suggestion !
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The OnePlaceMail Outlook addin encountered an error and could not not be initialised. Error: Cannot create the folder.
Release 6.5 build 25.0.5 - Outlook 2013
The OnePlaceMail Outlook addin encountered an error and could not not be initialised.
Error: Cannot create the folder.
Application: Microsoft Outlook
Method: Microsoft.Office.Interop.Outlook.MAPIFolder Add(System.String, System.Object)
Stack Trace: at Microsoft.Office.Interop.Outlook.Folders.Add(String Name, Object Type)
at FileToWSSOutlookAddIn.ThisAddIn.CreateRootSharepointFolder()
at FileToWSSOutlookAddIn.ThisAddIn.GetRootSharepointFolder()
at FileToWSSOutlookAddIn.ThisAddIn.InitialiseSharepointFolders()
at FileToWSSOutlookAddIn.ThisAddIn.b(Object A0, EventArgs A_1)4 votes -
Oneplace mail regional setting out of sync with SharePoint
Field validation fails. We have a date field which has validation that it cannot be in future =[Date <= [Today]]. This works fine on SharePoint, however when today's date is selected in Oneplace mail it gives an error stating that the date cannot be in future.
There seems to be a mismatch between oneplace mail date/time setting.
1 vote -
Error on starting Outlook with favourites.
Hi, in the last week or so I have had this problem. When starting Outlook, using version OPM 7.5.1, OUtlook gives the following error on start.
An error has occurred refreshing 'Favorites'
Error: The operation failed.
Application: Microsoft Outlook
Method: Void setWebViewURL(System.String)
Stack Trace: at Microsoft.Office.Interop.Outlook.MAPIFolder.setWebViewURL(String WebViewURL)
at FileToWSSOutlookAddIn.ThisAddIn.RefreshOutlookFoldersFromConfigFile(Boolean startUp)I followed some suggestions of clearing favourites, but when I click "clear" I get this error below. I know of a few people who have the same issue as me. Any ideas what to do?
The OnePlaceMail Outlook add-in encountered an unexpected issue.
Error: Unable to cast COM…
3 votes -
Display the information that is displayed on a document set welcome page.
When filing emails / documents or viewing documents into a document set it would be very useful if there was a way of having the welcome page information displayed as well. As this information would help ensure that the user has got the correct location to file the document and provide more information when viewing.
1 vote -
Licence url/location keeps clearing
For some users the url to the licence list keeps dropping as a result we need to reactivate the licensing by entering the url again from the settings.
1 vote -
HotFix 7.5.2 is now available for download
We have released a hotfix to address the errors that were being produced with OnePlaceMail after a recent Windows update. This can be downloaded directly from our website at https://www.oneplacesolutions.com/downloads.html
Please get in touch via support (https://www.oneplacesolutions.com/submit-a-support-request.html ) if you experience any further issues.
Kind regards
Elissa
2 votes -
Emails not moving and end up in recovered files folder
Since updating to version 7.5.2, when I try to move or copy emails into OnePlaceMail folders, nothing happens (no prompt given to tag the files or confirmation of a successful move). After closing and restarting Outlook, the emails are in the Recovered files folder. Attempting to move/copy files again from the Recovered files folder just results in the same thing (the emails disappear and nothing happens). Any fix for this?
2 votes -
The OnePlaceSolutions Site URL is not updated after installing
Hi after installing OPM Outlook 7.5 using the command
msiexec.exe /i "C:\Temp\OnePlaceMail_Outlook2016.msi" LICENSELOCATION="https:....../sites/OPM/Lists/Licenses/" SETTINGURL=https:....../sites/OPMThe OnePlaceSolutions Site URL is not updated after installing. See screenshot attached. Any Ideas wath the issue is?
1 vote -
Item View Limit - O365 - How have you handled this
What strategies ought I consider for working around the 5,000 item view limit set in Office 365/SharePoint? For document libraries, it's relatively easy. For email data stores....confounding at best.
Please offer any "best practices" for using the power of OnePlaceMail and working around the 5,000 item limit.1 vote
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