AdminElissa C
(Admin, OnePlace Solutions)
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105 results found
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1 vote
An error occurred while saving the comment -
4 votesAdminElissa C
(Admin, OnePlace Solutions)
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An error occurred while saving the comment OnePlaceMail & OnePlaceDocs supports background upload from release 7.5. This feature has since been removed, as the confirmation window no longer appears after saving an item to SharePoint.
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2 votes
An error occurred while saving the comment Please note: if the registry key below does not exist, please create this. For 2016 users this path would be HKEY_CURRENT_USER\Software\Policies\Microsoft\office\16.0\outlook\security
An error occurred while saving the comment Hi there
Can you please select one of the entries on the left hand navigation screen.
Then in the Outlook menu, select Folder
Select Folder Properties in the Outlook ribbon
Select Homepage tab, and ensure that "Show home page by default for this folder" is selected.If this is not able to be checked, a registry change is required.
To carry out this change please browse to:
HKEY_CURRENT_USER\Software\Policies\Microsoft\office\15.0\outlook\security
DWORD: NonDefaultStoreScript
Value Data: 1 (Hexadecimal) to enable.Kind regards
Elissa
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1 vote
An error occurred while saving the comment Hi
Sorry this is still an issue. Can you please email support@oneplacesolutions.com and we'll set up a screen share to resolveKind regards
ElissaAn error occurred while saving the comment Thanks Duane
Are you able to check the following location in
C:\program files\<Adobe Acrobat Reader DC>\reader\plug-ins\OnePlaceDocsAdobePlugin.api
C:\program files\<Adobe Acrobat Reader DC>\reader\plug-ins\pi_brokers\OnePlaceDocsAdobePlugin.exeAre the OnePlaceDocsAdobe plug in files appearing here? If not, these should be available under the original Adobe reader path and can be copied to the above location.
Please restart Adobe again. Please let me know if the add in does not appear after thisKind regards
Elissa
An error occurred while saving the comment Hi There
Thanks for getting in touch. Can you please check the following KB article https://www.oneplacesolutions.com/support/0133.html
Please let me know how you go!
Kind regards
Elissa
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1 vote
Hi Vincent
Thank you for the update. Can you please confirm if you are installing via msi or exe. If you are using the msi, can you please try to install via the exe, and see if the issue can be repeated?
Please find a link here:
https://www.oneplacesolutions.com/downloads.htmlKind regards
Elissa
An error occurred while saving the comment Hey Vincent
Apologies,this one was missed..
As a first step -we'd recommend a quick reinstall. Is this still an issue for the end user?Kind regards
Elissa
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1 vote
An error occurred while saving the comment Hi Vincent,
Thanks for your post.
Is this happening on only a single list, or other libraries? Does the user have unique permissions for this library/list?Kind regards
Elissa -
2 votes
An error occurred while saving the comment Hi Rasielle
If the emails were not successfully transferred, they are either returned to the inbox or the Recovered Items folder under the OnePlaceMail PST in Outlook,
This should appear just under the Recents area.
Please let me know if there are any further issues.
Kind regards
Elissa
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1 vote
An error occurred while saving the comment Hi Rasielle
It really depends on your environment, whether this is to a 365, or on premise the size of the emails and whether there are attachments. We'd recommend moving a few hundred items at a time.
Currently, it is not possible to move items using OnePlaceMail across different sites, or locations.This is an item that is on our roadmap.
I hope this helps! Please let me know if you have any further questions
Kind regards
Elissa
An error occurred while saving the comment Hey Rasielle
Thanks for your inquiry. We do not have a migration tool to move emails in a bulk move. Although there should be no issue moving a number of emails in one transaction. You can drag/drop a few hundred emails at a time
Please let us know if you have any issues with this!
Kind regards
Elissa
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2 votes
An error occurred while saving the comment Hey Matthias,
We had an issue earlier in the week, which should have resolved this issue.
Could you please try again, and let me know if this occurs again.
Please select the following link for further information
https://feedback.oneplacesolutions.com/forums/583156-oneplacemail-office-store-app/suggestions/19254307-error-logging-in-400-resolvedKind regards
Elissa
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2 votes
An error occurred while saving the comment Hi
We're interested in learning a some more information on this one.
When you save an email to SharePoint, e don't modify any permissions on the SharePoint side, so the item should be visible. -
1 vote
An error occurred while saving the comment Hi Olivia
Thanks for this feedback - I've added it to our product backlog :)
Kind regards
Elissa
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8 votes
Hi All
This item is still under review, however to update – if users receive this error they do not have access to the root site collection in SharePoint. If possible, please give users read access to the root site. We have flagged this as an item to be reviewed to remove this requirement.
Kind regards
Elissa
An error occurred while saving the comment Hi Troy
Thanks for your inquiry.
When you attempt to save to SharePoint are you able to see "Show Locations For..." are you able to see the location you are trying to get to?kind regards
elissa
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4 votes
An error occurred while saving the comment Hi XS, Thanks - we might need to do a little extra troubleshooting for this. Are you able to email me at support@oneplacesolutions.com so we can set up a screen share?
Kind regards
Elissa
An error occurred while saving the comment Thanks XS, for this information.
Are you able to confirm if this occurs for anyone else within your organisation? -
2 votes
An error occurred while saving the comment Hi Jerry,
Thanks for the update.. is this still a problem?
Can you please try to browse to %appdata%\roaming\
Please rename the OnePlaceSolutions folder to .old + Restart Outlook.
Does the error message still appear?
Kind regardsElissa
An error occurred while saving the comment Hi Jerry
Apologies for the delay.Can you please confirm the release of Office you have installed? There was an issue with a specific release Office, (please see the following KB https://www.oneplacesolutions.com/support/kb0141-error-when-installing-oneplacemail-with-office365-version-1702.html)
Kind regards
Elissa
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2 votes
If Microsoft 365 content is not visible, you may need to adjust the compatibility settings in Outlook. Further information can be found here: KB0151 - Resolve display issue with OnePlaceMail & Outlook 2016, 2019 & O365 | OnePlaceMail | Knowledgebase (oneplacesolutions.com)
An error occurred while saving the comment Hi there
I believe the issue you are experiencing is around the "homepage" setting on the PST.
Can you please select the OnePlaceMail pst,and the document library that is not showing any items.
Please then go to Outlook Menu, and select Folders, then Folder Properties. On the second tab, please select "HomePage" Is the checkbox here, selected? If not, please select this check box.If possible are you able to add an attachment of how the document library is being shown?
Kind regards
Elissa
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3 votes
Hi All
Just to update this item, this issue has since been resolved- 365 groups should now be available when saving using the OnePlaceMail app for Outlook.
if you have any further issues or queries, please get in touch
An error occurred while saving the comment Hi Francois, further to below are you able to email me at support@oneplacesolutions.com. to discuss further?
Thanks,
Elissa
An error occurred while saving the comment Hi Tony
Thanks, are you able to test with a public group?kind regards
ElissaAn error occurred while saving the comment Hi Francois, if the group is public, this should be shown. Are you ad admin for these groups?
Kind regards
Elissa
An error occurred while saving the comment Hi Donovan
Can you please confirm whether these groups are set to private or public?
Kind regards
Elissa
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1 vote
An error occurred while saving the comment Hi Mario
Thanks for your inquiry. Unfortunately we're not aware of a workaround for this either. If we do come across one, we'll update this topic.
Kind regards
Elissa
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1 vote
An error occurred while saving the comment Hi Daniel
You could install the addin in Outlook and create some Outlook rules to automatically move the emails when they are received to specific document libraries.
You would need to set up the libraries as favorites so that they are always available for the rule to process.
Kind regards
Elissa
An error occurred while saving the comment Hi Daniel
OnePlaceMail Lite is a desktop add-in, which is a free product for smaller organisations, and provides the ability to promote email attributes to SharePoint columns.
While you can automate OnePlaceMail to work with outlook rules, it does need to be installed on a desktop or client.
Kind regards
Elissa
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5 votesAdminElissa C
(Admin, OnePlace Solutions)
shared this idea
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This was resolved by adding the 's' to "Setting".
example: SETTINGSRL=https:....../sites/OPM