Elissa
My feedback
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0 votes
An error occurred while saving the comment An error occurred while saving the comment Elissa
commented
Hi Dave
Thank you for your inquiry.
We will be supporting Adobe DC in R7.1. I have made a note to update this thread, once this is available.
Kind regards
Elissa
An error occurred while saving the comment Elissa
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Hi Jenny
I am pleased to advise that we will be introducing this functionality in R7.0. We will update the forum once R7.0 is available for download.
Kind regards
Elissa
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1 vote
An error occurred while saving the comment Elissa
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Hi Norbert
Thank you for your inquiry.
We hope you have enjoyed using the full OnePlace Solutions product suite.
We are pleased to advise the Lite version is now available. Once the initial 30 day trial has completed, you will be directed to instructions on how to downgrade to Lite.
Please do not hesitate to get back in touch should you have any issues.
Kind regards
Elissa
Elissa
shared this idea
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0 votes
An error occurred while saving the comment Elissa
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Hi
An update to this suggestion, it is possible to capture the SMTP details of the sender, including BCC & CC. These columns are also available as part of the email content type included in the sandbox solution.
Including these columns result in the capture of (e.g) mailto:person@company.domain
Kind regards
Elissa
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0 votes
An error occurred while saving the comment Elissa
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Hi Robert,
We are pleased to announce that we have introduced OnePlaceLive offers greater flexibility and ability to order and organise content and locations across the SharePoint site.
OnePlaceLive allows solution profiles to be published to the end user with ease.
Please find further information here: http://www.oneplacesolutions.com/oneplacelive.html regarding OnePlaceLive.
Kind regards
Elissa
An error occurred while saving the comment Elissa
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Hi Robert
Thank you for your suggestion, we always love to hear how we can improve OnePlaceMail!
This is something that is on our roadmap for future consideration.
Again, thanks for your comments and please feel free to get in touch should you have any further queries or suggestions.
Kind regards
Elissa
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0 votes
An error occurred while saving the comment Elissa
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Hi All,
We are are pleased to update this thread, and confirm that this has been implemented in OnePlaceMail.
We have included this enhancement, to now show the default view in Outlook to the user, as it is set in SharePoint.
Thank you.
Elissa
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An error occurred while saving the comment Elissa
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Hi Clint
We are pleased to advise that with the introduction of OnePlaceLive, the ability to configure OnePlaceMail to refresh and check for new configuration updates has been included with our suite of products.
Please find further information regarding OnePlaceLive, on our website, at http://www.oneplacesolutions.com
Kind regards
Elissa
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0 votes
An error occurred while saving the comment Elissa
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Hi David
Thank you for your suggestion.
We are always looking at ways to improve OnePlaceMail, and appreciate any suggestion and feedback.
I have added this suggestion to our product backlog and will update this thread, once this enhancement is included.
Kind regards
Elissa
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0 votes
An error occurred while saving the comment Elissa
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Hi Vincent
Thank you, I have reviewed the log file and responded via email.
Kind regards
Elissa
An error occurred while saving the comment Elissa
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HI Vincent
Thank you for the update.
To locate the logfile please go to OnePlaceMail Settings, General Tab, then select the link that is under the checkbox to enable logging.
Please email this to mailto:support@oneplacesolutions.com
Kind regards
Elissa
An error occurred while saving the comment Elissa
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Hi Vincent,
As Charles has suggested, you can test this against R7.0. This can be downloaded from our website at http://www.oneplacesolutions.com , then selecting "downloads"
.Please let me know how you go, and if required we can set up a screen share.
Kind regards
Elissa
An error occurred while saving the comment Elissa
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This issue was resolved by upgrading to R7.0
An error occurred while saving the comment Elissa
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Hi Charles
Apologies, I missed your initial inquiry.
Can you please enable logging in OnePlaceMail Settings, Outlook, Enable Application Logging (Support). Please close/reopen outlook and carry out the steps to generate this error message.
Can you please send this log file to support@oneplacesolutions,com where I will review the logfile.
Kind regards
Elissa
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0 votes
An error occurred while saving the comment Elissa
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Thank you for the update Ray.
Kind regards
Elissa
An error occurred while saving the comment Elissa
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Hi Ray,
Can you please email a screenshot of this to mailto:support@oneplacesolutions.com
Thanks !
Elissa
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0 votes
An error occurred while saving the comment Elissa
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This has been resolved via a screen share.
We recreated the column mapping and were able to capture the email attributes in the document library.
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0 votes
An error occurred while saving the comment Elissa
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Hi Tony
Thank you for your inquiry.
The license key is based on the list id of the SharePoint site. If this has been upgraded, a new key needs to be issued.
Can you please send send the list ID through to mailto:customerservice@oneplacesolutions.com , and we can issue a new key.
Please find instructions on how to create a new key at http://www.oneplacesolutions.com/support/0068.html
Kind regards
Elissa
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0 votes
An error occurred while saving the comment Elissa
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Hi Niek
Thank you for your post.
Can you please confirm whether the .msg file is previewed when viewed in Windows Explorer.
Please upload an email to SharePoint
Then, Please browse to %appdata%\local\scinaptic\oneplaccemail\temp
Ensure that the preview pane is selected in windows.
Are you able to confirm if you can preview here?
Kind regards
Elissa
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0 votes
An error occurred while saving the comment Elissa
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Hi Per
OnePlaceMail can be installed in this environment. The installation of OnePlaceMail is client side.
Please find the link to download here:
http://www.oneplacesolutions.com/downloads.html
You may want to download and install our sandbox solution on the SharePoint servers, however this is not necessary. You can manually create site columns and your own email content type.
Please find further information in our product documentation area on our website:
http://www.oneplacesolutions.com/support.html
Please let me know if you have any further queries or issues.
Kind regards
Elissa
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0 votes
An error occurred while saving the comment Elissa
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Hi Atle
Thank you for your inquiry.
OnePlaceMail can be installed via an MSI file. This MSI can also be installed with the license location parameter.
Please select the following link on how to install using the MSI
http://www.oneplacesolutions.com/help/7.0/#!Modules/3/Documents/currentreleasedownloadsresources.htm
Please select the following link to see examples of installing with the switch
http://www.oneplacesolutions.com/help/7.0/#!Modules/4/Documents/deployoneplacesolutionssoftware.htm
Kind regards
Elissa
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0 votes
An error occurred while saving the comment Elissa
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Hi Andy
Can you please advise the version of OnePlaceMail that is currently installed?
Kind regards
Elissa
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0 votes
An error occurred while saving the comment Elissa
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Hi Benoit
Thank you for your inquiry.
Could you please confirm you uninstalled both R6.6 OPM & Productivity tools before installing R7.0?
Could you please send through your CommonConfig.xml to mailto:support@oneplacesolutions.com .
This can be found at %AppData%\Roaming\OnePlaceSolutions
I will be review this file and advise then advise the next steps.
Kind regards
Elissa
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0 votes
An error occurred while saving the comment Elissa
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Hi Kenny
Thank you for your comments and feedback.
Currently as you have mentioned the subject is captured as the title. This can be modified by selecting "Manage files" in the Save to SharePoint window, copy the filename and past into the "Title " column.
I have added this to our product backlog to capture the name of the attachment in this field automatically.
Kind regards
Elissa
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0 votes
An error occurred while saving the comment Elissa
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Hi Simon
Thank you for your inquiry.
This won't be included in R7.0, however I will add your comments to this request and will update this topic.
Kind regards
Elissa
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0 votes
An error occurred while saving the comment Elissa
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Hi Sowjanya
Thank you for the update.
Can you please confirm you have Outlook 2010 installed on the TS?
The add in can be restricted to specific uses via a Useravailability list. Further information can be found here: http://www.scinaptic.com/support/0087.html
Kind regards
Elissa
An error occurred while saving the comment Elissa
commented
Hi Sowjanya
Thank you for your inquiry.
Can you please confirm the version you are installing, and whether the add in is set to be loaded for all users on the TS
Kind regards
Elissa
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0 votes
An error occurred while saving the comment Elissa
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Hi Tony
Thank you for your inquiry.
I have tested uploading a video to an asset library, and could not reproduce the scenario you have mentioned.
Could you please add a screenshot of this issue?
Please feel free to email this to mailto:support@scinaptic.com
Kind regards
Elissa
Hi Dave
Just to update this issue. Adobe DC is now supported in R7.1, which is available to be downloaded from our website.
Please click on the following link to download our latest release:
http://www.oneplacesolutions.com/downloads.html
Kind regards
Elissa