58 results found

1. Im getting some errors messages when i open outlook 2016

   An error has occurred refreshing 'Favorites'

   Error: No se puede crear la carpeta.

   Application: Microsoft Outlook
   Method: Microsoft.Office.Interop.Outlook.MAPIFolder Add(System.String, System.Object)
   Stack Trace: en Microsoft.Office.Interop.Outlook._Folders.Add(String Name, Object Type)
   en FileToWSSOutlookAddIn.ThisAddIn.CreateRootSharepointFolder()
   en FileToWSSOutlookAddIn.ThisAddIn.GetRootSharepointFolder()
   en FileToWSSOutlookAddIn.ThisAddIn.RefreshOutlookFoldersFromConfigFile(Boolean startUp)

   this is other:

   There was a problem refreshing OnePlaceMail recent locations

   Error: No se puede crear la carpeta.

   Application: Microsoft Outlook
   Method: Microsoft.Office.Interop.Outlook.MAPIFolder Add(System.String, System.Object)
   Stack Trace: en Microsoft.Office.Interop.Outlook._Folders.Add(String Name, Object Type)
   en FileToWSSOutlookAddIn.ThisAddIn.CreateRootSharepointFolder()
   en FileToWSSOutlookAddIn.ThisAddIn.GetRootSharepointFolder()
   en FileToWSSOutlookAddIn.ThisAddIn.RefreshRecentOutlookFoldersFromConfigFile(Boolean isStartup)

   and the last one:

   The OnePlaceMail Outlook addin encountered an error and could not not be initialised.

   Error: No se puede crear la carpeta.

   Application: Microsoft Outlook
   Method: Microsoft.Office.Interop.Outlook.MAPIFolder Add(System.String, System.Object)
   Stack Trace: en Microsoft.Office.Interop.Outlook.Folders.Add(String Name, Object Type)
   en FileToWSSOutlookAddIn.ThisAddIn.CreateRootSharepointFolder()
   en FileToWSSOutlookAddIn.ThisAddIn.GetRootSharepointFolder()
   en FileToWSSOutlookAddIn.ThisAddIn.InitialiseSharepointFolders()
   en FileToWSSOutlookAddIn.ThisAddIn.d(Object A0, EventArgs A_1)

   i dont know what is this.

   Anyone help?

   thanks

   An error has occurred refreshing 'Favorites'

   Error: No se puede crear la carpeta.

   Application: Microsoft Outlook
   Method: Microsoft.Office.Interop.Outlook.MAPIFolder Add(System.String, System.Object)
   Stack Trace: en Microsoft.Office.Interop.Outlook._Folders.Add(String Name, Object Type)
   en FileToWSSOutlookAddIn.ThisAddIn.CreateRootSharepointFolder()
   en FileToWSSOutlookAddIn.ThisAddIn.GetRootSharepointFolder()
   en FileToWSSOutlookAddIn.ThisAddIn.RefreshOutlookFoldersFromConfigFile(Boolean startUp)

   this is other:

   There was a problem refreshing OnePlaceMail recent locations

   Error: No se puede crear la carpeta.

   Application: Microsoft Outlook
   Method: Microsoft.Office.Interop.Outlook.MAPIFolder Add(System.String, System.Object)
   Stack Trace: en Microsoft.Office.Interop.Outlook._Folders.Add(String Name, Object Type)
   en FileToWSSOutlookAddIn.ThisAddIn.CreateRootSharepointFolder()
   en FileToWSSOutlookAddIn.ThisAddIn.GetRootSharepointFolder()
   en FileToWSSOutlookAddIn.ThisAddIn.RefreshRecentOutlookFoldersFromConfigFile(Boolean isStartup)

   and the last one:

   The OnePlaceMail Outlook addin encountered an error and could not not be initialised.

   Error: No se puede crear la carpeta.

   Application: Microsoft Outlook… more

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   Answered  ·  3 comments  ·  Issue  ·  Delete…  ·  Admin →
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2. Error HRESULT E_FAIL has been returned from a call to a COM component.

   Hi

   I have one user on Lite who is experiencing the following error message when attempting to add a connection to an Office 365 SharePoint site collection:

   An error has occurred accessing the url 'https://tenanturi.sharepoint.com/sites/projectadmin'.

   Error: Error HRESULT E_FAIL has been returned from a call to a COM component.

   Application: System.Windows.Forms
   Method: Void Navigate2(System.Object ByRef, System.Object ByRef, System.Object ByRef, System.Object ByRef, System.Object ByRef)
   Stack Trace: at System.Windows.Forms.UnsafeNativeMethods.IWebBrowser2.Navigate2(Object& URL, Object& flags, Object& targetFrameName, Object& postData, Object& headers)
   at System.Windows.Forms.WebBrowser.PerformNavigate2(Object& URL, Object& flags, Object& targetFrameName, Object& postData, Object& headers)
   at System.Windows.Forms.WebBrowser.Navigate(String urlString)
   at Scinaptic.OnePlaceMail.API.ClientIntegration.ClaimsWebAuth.a()
   at Scinaptic.OnePlaceMail.API.ClientIntegration.ClaimsWebAuth..ctor(String targetSiteUrl, Int32 popUpWidth, Int32 popUpHeight, String loginFormWindowTitle)
   at Scinaptic.OnePlaceMail.API.ClientIntegration.OPMServerSP2010.a(String A0, Int32 A1, Int32 A2, String A3)
   at Scinaptic.OnePlaceMail.API.ClientIntegration.OPMServerSP2010.AuthenticateWithSharePointOnline(String sharePointUrl, String loginFormWindowTitle)
   at Scinaptic.OnePlaceMail.API.ClientIntegration.SharePointURLResolver.a(Object A0, CreateOPMServerCompletedEventArgs A1)

   Does anyone have any suggestions? Outlook 2016 (365 ProPlus), all up to date, and the latest version of OnePlaceMail Lite (7.7.0)
   TIA

   Hi

   I have one user on Lite who is experiencing the following error message when attempting to add a connection to an Office 365 SharePoint site collection:

   An error has occurred accessing the url 'https://tenanturi.sharepoint.com/sites/projectadmin'.

   Error: Error HRESULT E_FAIL has been returned from a call to a COM component.

   Application: System.Windows.Forms
   Method: Void Navigate2(System.Object ByRef, System.Object ByRef, System.Object ByRef, System.Object ByRef, System.Object ByRef)
   Stack Trace: at System.Windows.Forms.UnsafeNativeMethods.IWebBrowser2.Navigate2(Object& URL, Object& flags, Object& targetFrameName, Object& postData, Object& headers)
   at System.Windows.Forms.WebBrowser.PerformNavigate2(Object& URL, Object& flags, Object& targetFrameName, Object& postData, Object& headers)
   at System.Windows.Forms.WebBrowser.Navigate(String urlString)
   at Scinaptic.OnePlaceMail.API.ClientIntegration.ClaimsWebAuth.a()
   at Scinaptic.OnePlaceMail.API.ClientIntegration.ClaimsWebAuth..ctor(String targetSiteUrl, Int32 popUpWidth, Int32… more

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   Answered  ·  3 comments  ·  Delete…  ·  Admin →
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3. Unable to cast COM object of type 'System.__ComObject' to interface type 'Microsoft.Office.Core.IRibbonUI.'

   I am getting the following error:

   Unable to cast COM object of type 'System.__ComObject' to interface type 'Microsoft.Office.Core.IRibbonUI.'

   The OnePlaceMail Outlook add-in encountered an unexpected issue.

   Error: Unable to cast COM object of type 'System._ComObject' to interface type 'Microsoft.Office.Core.IRibbonUI'. This operation failed because the QueryInterface call on the COM component for the interface with IID '{000C03A7-0000-0000-C000-000000000046}' failed due to the following error: Library not registered. (Exception from HRESULT: 0x8002801D (TYPEE_LIBNOTREGISTERED)).

   Application: mscorlib
   Method: IntPtr GetCOMIPFromRCW(System.Object, IntPtr, IntPtr ByRef, Boolean ByRef)
   Stack Trace: at System.StubHelpers.StubHelpers.GetCOMIPFromRCW(Object objSrc, IntPtr pCPCMD, IntPtr& ppTarget, Boolean& pfNeedsRelease)
   at Microsoft.Office.Core.IRibbonUI.InvalidateControl(String ControlID)
   at FileToWSSOutlookAddIn.OPMOutlookRibbon.RebuildMoveAndCopyRecentLocations()
   at FileToWSSOutlookAddIn.OPMOutlookRibbon.a(Object A0, EventArgs A1)
   at Scinaptic.OnePlaceMail.API.Core.ConfigurationBase.a(Object A0, FileSystemEventArgs A1)
   at System.IO.FileSystemWatcher.OnChanged(FileSystemEventArgs e)
   at System.IO.FileSystemWatcher.NotifyFileSystemEventArgs(Int32 action, String name)
   at System.IO.FileSystemWatcher.CompletionStatusChanged(UInt32 errorCode, UInt32 numBytes, NativeOverlapped* overlappedPointer)
   at System.Threading._IOCompletionCallback.PerformIOCompletionCallback(UInt32 errorCode, UInt32 numBytes, NativeOverlapped* pOVERLAP)

   I am getting the following error:

   Unable to cast COM object of type 'System.__ComObject' to interface type 'Microsoft.Office.Core.IRibbonUI.'

   The OnePlaceMail Outlook add-in encountered an unexpected issue.

   Error: Unable to cast COM object of type 'System._ComObject' to interface type 'Microsoft.Office.Core.IRibbonUI'. This operation failed because the QueryInterface call on the COM component for the interface with IID '{000C03A7-0000-0000-C000-000000000046}' failed due to the following error: Library not registered. (Exception from HRESULT: 0x8002801D (TYPEE_LIBNOTREGISTERED)).

   Application: mscorlib
   Method: IntPtr GetCOMIPFromRCW(System.Object, IntPtr, IntPtr ByRef, Boolean ByRef)
   Stack Trace: at System.StubHelpers.StubHelpers.GetCOMIPFromRCW(Object objSrc, IntPtr pCPCMD, IntPtr& ppTarget, Boolean& pfNeedsRelease)
   at Microsoft.Office.Core.IRibbonUI.InvalidateControl(String ControlID)
   at FileToWSSOutlookAddIn.OPMOutlookRibbon.RebuildMoveAndCopyRecentLocations()
   at FileToWSSOutlookAddIn.OPMOutlookRibbon.a(Object… more

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   Answered  ·  2 comments  ·  Issue  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

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4. files in folders not visible

   Hello,

   I´m using Outlook 365 on-premise installation on my computer.
   I´m not sure if this is important, but I´m from Switzerland and the general language is German!

   I installt the 30 days test version and checking all things.

   1. OnePlace Docs Explorer is working well - everything fine
   2. OnePlace Mail a) I can add Favorites (I can connect to database) b) I can see the "Favorites" folders on the left side under -OnePlaceMail - c) I made the setup for the emails like on your instruction - if you upload/copy a mail to the folder I can see the mail in Sharepoint with the right columns -> d) But I can´t see the files in the folders. The search field ist empty and there is nothing, but if I connect to sharepoint I can see the file.

   I think there is a problem with the "View"-Settings, but I really do not know what to do.

   Could you help me please.

   Thank you.

   Regards

   Hello,

   I´m using Outlook 365 on-premise installation on my computer.
   I´m not sure if this is important, but I´m from Switzerland and the general language is German!

   I installt the 30 days test version and checking all things.

   1. OnePlace Docs Explorer is working well - everything fine
   2. OnePlace Mail a) I can add Favorites (I can connect to database) b) I can see the "Favorites" folders on the left side under -OnePlaceMail - c) I made the setup for the emails like on your instruction - if you upload/copy a mail to the folder I can see the mail in… more
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   2 comments  ·  Issue  ·  Delete…  ·  Admin →
   How important is this to you?

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   Answered  ·  AdminElissa C (Admin, OnePlace Solutions) responded

   If Microsoft 365 content is not visible, you may need to adjust the compatibility settings in Outlook. Further information can be found here: KB0151 - Resolve display issue with OnePlaceMail & Outlook 2016, 2019 & O365 | OnePlaceMail | Knowledgebase (oneplacesolutions.com)

5. how to disable the update notification at startup?

   Everytime I startup Outlook (2013) I get an update notification for OnePlaceMail. How can I disable this pop-up? I do NOT want to update.

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   Answered  ·  7 comments  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

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6. OnePlaceMail usage reports

   Does OnePlaceMail have a usage reporting tool (e.g. can you determine how often someone has accessed SharePoint using it or how many documents they have uploaded)?

   Regards

   Simon

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   Answered  ·  1 comment  ·  Query  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

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7. Switch to SharePoint View after browsing from a favourie

   When browsing a favorite within OnePlaceMail and you have navigated down a couple of sites if you select switch to sharepoint view it takes to root item in the navigation field not the SharePoint Site location you are currently viewing within OnePlaceMail. We would expect the switch to Sharepoint to take you to the location you are currently viewing.

   • 

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   Answered  ·  1 comment  ·  Issue  ·  Delete…  ·  Admin →
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   Not at all You must login first! Important You must login first! Critical You must login first!

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8. User can't find files after changing name in Active Directory

   A user has recently changed her name and Active Directory has been updated to reflect this. This was a problem in SharePoint and she couldn't see her files (permissions issue). It was fixed by deleting the user in the site collection then adding her back in. She can now see her files in SharePoint, but can't find them in OnePlace mail. How can we resolve this issue>

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   Answered  ·  1 comment  ·  Issue  ·  Delete…  ·  Admin →
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9. Error when opening outlook outlook data file (.pst) failed to load for this session

   Error when opening outlook outlook data file (.pst) failed to load for this session. OPM Version is 7.5.2. Outlook is 2016

   Could you assist fixing this error

   Error: The Outlook data file (.pst) failed to load for this session.

   Application: Microsoft Outlook
   Method: Void AddStore(System.Object)
   Stack Trace: at Microsoft.Office.Interop.Outlook.NameSpaceClass.AddStore(Object Store)
   at FileToWSSOutlookAddIn.ThisAddIn.h(String A0)
   at FileToWSSOutlookAddIn.ThisAddIn.a(Boolean A0)
   at FileToWSSOutlookAddIn.ThisAddIn.GetRootSharepointFolder()
   at FileToWSSOutlookAddIn.ThisAddIn.RefreshOutlookFoldersFromConfigFile(Boolean startUp)

   •  

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   Answered  ·  1 comment  ·  Delete…  ·  Admin →
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10. Setting Default Column Values in OPM 7.6

    Is there any way to set the default column values for the upload window in OnePlaceMail 7.6?
    It was possible to do so with plugins in 6.6, but there is no capability to do so in version 7.

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11. An error has occurred refreshing 'My OnePlaceMail' folders

    An error has occurred refreshing 'My OnePlaceMail' folders when logging in Outlook 2013.

    One of our customers has reported this ongoing error message when their log in their Outlook 2013 client:

    "An error has occurred refreshing 'My OnePlaceMail' folders.
    
    Error: Cannot create the folder.
    
    Click on "Show details" and it expands to below:
    
    Application: Microsoft Outlook
    Method: Microsoft.Office.Interop.Outlook.MAPIFolder Add(System.String, System.Object)
    Stack Trace:    at Microsoft.Office.Interop.Outlook._Folders.Add(String Name, Object Type)
       at FileToWSSOutlookAddIn.ThisAddIn.CreateRootSharepointFolder()
       at FileToWSSOutlookAddIn.ThisAddIn.GetRootSharepointFolder()
       at FileToWSSOutlookAddIn.ThisAddIn.RefreshOutlookFoldersFromConfigFile(String configFilePath, Boolean startUp, Boolean onlyRefreshIfFavoritesModifiedFlagIsSetInConfigXml)"
    

    Our customer reported this back in November 2017, but I cannot tell if this started back in October 2017 and users decided to report this issue later to us.

    Tried the following without success:

    -user hive registry changes

    -searched for recents.xml in user's profile but non exist
    -cleared OPM recent locations
    -reset user's profile location
    -removed/re-added OPM Add-in
    -checked windows security update has been installed:

    https://www.howto-outlook.com/news/update-2017-10-ol2013.htm

    Our customer is using:

    Outlook 2013
    MS Office 2013
    OPM 6.6.1

    Any other ideas to try out? Do I have to upgrade to the latest for this to resolve issue?

    An error has occurred refreshing 'My OnePlaceMail' folders when logging in Outlook 2013.

    One of our customers has reported this ongoing error message when their log in their Outlook 2013 client:

    "An error has occurred refreshing 'My OnePlaceMail' folders.
    
    Error: Cannot create the folder.
    
    Click on "Show details" and it expands to below:
    
    Application: Microsoft Outlook
    Method: Microsoft.Office.Interop.Outlook.MAPIFolder Add(System.String, System.Object)
    Stack Trace:    at Microsoft.Office.Interop.Outlook._Folders.Add(String Name, Object Type)
       at FileToWSSOutlookAddIn.ThisAddIn.CreateRootSharepointFolder()
       at FileToWSSOutlookAddIn.ThisAddIn.GetRootSharepointFolder()
       at FileToWSSOutlookAddIn.ThisAddIn.RefreshOutlookFoldersFromConfigFile(String configFilePath, Boolean startUp, Boolean onlyRefreshIfFavoritesModifiedFlagIsSetInConfigXml)"
    

    Our customer reported this back in November 2017, but I cannot tell if this started back in October 2017 and users decided… more

    2 votes

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    Answered  ·  1 comment  ·  Issue  ·  Delete…  ·  Admin →
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12. Adding new subject when uploading document / email

    we want to upload a email to SharePoint. In the wizard there is an option to add a new subject. When we add a new subject and we want to upload the email to that subject it's not in the list. There is a <title> (which is the new one). When exiting the wizard en start over the new subject is in the list.
    What is wrong?

    2 votes

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13. OnePlaceMail does not show DropOff library in tree view

    OnePlaceMail does not show DropOff library in tree view. Any reason why?

    1 vote

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14. Error on starting Outlook with favourites.

    Hi, in the last week or so I have had this problem. When starting Outlook, using version OPM 7.5.1, OUtlook gives the following error on start.

    An error has occurred refreshing 'Favorites'

    Error: The operation failed.

    Application: Microsoft Outlook
    Method: Void setWebViewURL(System.String)
    Stack Trace: at Microsoft.Office.Interop.Outlook.MAPIFolder.setWebViewURL(String WebViewURL)
    at FileToWSSOutlookAddIn.ThisAddIn.RefreshOutlookFoldersFromConfigFile(Boolean startUp)

    I followed some suggestions of clearing favourites, but when I click "clear" I get this error below. I know of a few people who have the same issue as me. Any ideas what to do?

    The OnePlaceMail Outlook add-in encountered an unexpected issue.

    Error: Unable to cast COM object of type 'System._ComObject' to interface type 'Microsoft.Office.Core.IRibbonUI'. This operation failed because the QueryInterface call on the COM component for the interface with IID '{000C03A7-0000-0000-C000-000000000046}' failed due to the following error: Library not registered. (Exception from HRESULT: 0x8002801D (TYPEE_LIBNOTREGISTERED)).

    Application: mscorlib
    Method: IntPtr GetCOMIPFromRCW(System.Object, IntPtr, IntPtr ByRef, Boolean ByRef)
    Stack Trace: at System.StubHelpers.StubHelpers.GetCOMIPFromRCW(Object objSrc, IntPtr pCPCMD, IntPtr& ppTarget, Boolean& pfNeedsRelease)
    at Microsoft.Office.Core.IRibbonUI.InvalidateControl(String ControlID)
    at FileToWSSOutlookAddIn.OPMOutlookRibbon.RebuildMoveAndCopyRecentLocations()
    at FileToWSSOutlookAddIn.OPMOutlookRibbon.a(Object A0, EventArgs A1)
    at Scinaptic.OnePlaceMail.API.Core.ConfigurationBase.a(Object A0, FileSystemEventArgs A1)
    at System.IO.FileSystemWatcher.OnChanged(FileSystemEventArgs e)
    at System.IO.FileSystemWatcher.CompletionStatusChanged(UInt32 errorCode, UInt32 numBytes, NativeOverlapped* overlappedPointer)
    at System.Threading._IOCompletionCallback.PerformIOCompletionCallback(UInt32 errorCode, UInt32 numBytes, NativeOverlapped* pOVERLAP)

    Hi, in the last week or so I have had this problem. When starting Outlook, using version OPM 7.5.1, OUtlook gives the following error on start.

    An error has occurred refreshing 'Favorites'

    Error: The operation failed.

    Application: Microsoft Outlook
    Method: Void setWebViewURL(System.String)
    Stack Trace: at Microsoft.Office.Interop.Outlook.MAPIFolder.setWebViewURL(String WebViewURL)
    at FileToWSSOutlookAddIn.ThisAddIn.RefreshOutlookFoldersFromConfigFile(Boolean startUp)

    I followed some suggestions of clearing favourites, but when I click "clear" I get this error below. I know of a few people who have the same issue as me. Any ideas what to do?

    The OnePlaceMail Outlook add-in encountered an unexpected issue.

    Error: Unable to cast COM… more

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    Answered  ·  11 comments  ·  Issue  ·  Delete…  ·  Admin →
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15. Licence url/location keeps clearing

    For some users the url to the licence list keeps dropping as a result we need to reactivate the licensing by entering the url again from the settings.

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    Answered  ·  1 comment  ·  Issue  ·  Delete…  ·  Admin →
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16. Emails not moving and end up in recovered files folder

    Since updating to version 7.5.2, when I try to move or copy emails into OnePlaceMail folders, nothing happens (no prompt given to tag the files or confirmation of a successful move). After closing and restarting Outlook, the emails are in the Recovered files folder. Attempting to move/copy files again from the Recovered files folder just results in the same thing (the emails disappear and nothing happens). Any fix for this?

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17. Recovered files lost

    Hi,

    I've tried to move 5000 files from a shared mailbox to oneplace and the system crashed. The emails were in the recovered files but they are not there anymore. Is there a way to recover this as the emails are important

    Kind regards,
    Rasielle

    2 votes

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18. Migration tool

    Hi,

    Is there a tool to move 12000 emails from different folders within a shared mailbox into different solution profiles within Oneplace?

    Thank you
    Rasielle

    1 vote

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19. Outlook 2016 - SharePoint tab not appearing in the ribon. SharePoint content not showing

    Outlook 2016 - SharePoint tab not appearing in the ribon. SharePoint content not showing

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20. What is the meaning of "OnePlaceMail Deletion" in the Outlook categories column

    A couple of emails that have been transfeerred to Sharepoint via OPM have now the following text in the Categories column - I cant find an explanation of the meaning of this comment - can you clarify for me please

    https://d2r1vs3d9006ap.cloudfront.net/s3_images/927344/Capture.JPG?1374108807

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    Answered  ·  7 comments  ·  Issue  ·  Delete…  ·  Admin →
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