OnePlaceMail (Desktop)

  1. The OnePlaceMail Outlook addin encountered an error and could not not be initialised. Error: Cannot create the folder.

    Release 6.5 build 25.0.5 - Outlook 2013

    The OnePlaceMail Outlook addin encountered an error and could not not be initialised.

    Error: Cannot create the folder.

    Application: Microsoft Outlook
    Method: Microsoft.Office.Interop.Outlook.MAPIFolder Add(System.String, System.Object)
    Stack Trace: at Microsoft.Office.Interop.Outlook.Folders.Add(String Name, Object Type)
    at FileToWSSOutlookAddIn.ThisAddIn.CreateRootSharepointFolder()
    at FileToWSSOutlookAddIn.ThisAddIn.GetRootSharepointFolder()
    at FileToWSSOutlookAddIn.ThisAddIn.InitialiseSharepointFolders()
    at FileToWSSOutlookAddIn.ThisAddIn.b(Object A
    0, EventArgs A_1)

    4 votes
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  2. Error on starting Outlook with favourites.

    Hi, in the last week or so I have had this problem. When starting Outlook, using version OPM 7.5.1, OUtlook gives the following error on start.

    An error has occurred refreshing 'Favorites'

    Error: The operation failed.

    Application: Microsoft Outlook
    Method: Void setWebViewURL(System.String)
    Stack Trace: at Microsoft.Office.Interop.Outlook.MAPIFolder.set
    WebViewURL(String WebViewURL)
    at FileToWSSOutlookAddIn.ThisAddIn.RefreshOutlookFoldersFromConfigFile(Boolean startUp)

    I followed some suggestions of clearing favourites, but when I click "clear" I get this error below. I know of a few people who have the same issue as me. Any ideas what to do?

    The OnePlaceMail Outlook add-in encountered an unexpected issue.

    Error: Unable to cast COM…

    3 votes
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    Answered  ·  11 comments  ·  Issue  ·  Flag idea as inappropriate…  ·  Admin →
  3. The OnePlaceSolutions Site URL is not updated after installing

    Hi after installing OPM Outlook 7.5 using the command
    msiexec.exe /i "C:\Temp\OnePlaceMail_Outlook2016.msi" LICENSELOCATION="https:....../sites/OPM/Lists/Licenses/" SETTINGURL=https:....../sites/OPM

    The OnePlaceSolutions Site URL is not updated after installing. See screenshot attached. Any Ideas wath the issue is?

    1 vote
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  4. Document Sets don't show up in the Content View

    In the Content View of OnePlaceDocs you show the contents of the selected library and you can select which view you want to see.
    However the views don't show document sets so the user is left confused, thinking there are no document sets in the selected library.

    It is important that users see a consistent representation of their library in SharePoint, OnePlaceDocs and in Explorer View and with OPD not showing the document sets this is confusing. This is leading to poor adoption by our users as they don't trust the Content view.

    Can you please show the document sets…

    22 votes
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    6 comments  ·  Issue  ·  Flag idea as inappropriate…  ·  Admin →
  5. Button "Insert from SharePoint" does not work (nothing happens)

    Hi,

    We use OPM 7.4.2 and we have an issue with the "Insert From SharePoint" functionality.
    When the user create a new email, then he wants to attach a doc from sharepoint, he clicks on "Insert from SharePoint", but nothing happens.
    Do you have an idea to solve the problem ?
    The config files are the same than other users (for who the button works).

    thanks in advance for your help
    Vincent

    1 vote
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  6. Recovered files lost

    Hi,

    I've tried to move 5000 files from a shared mailbox to oneplace and the system crashed. The emails were in the recovered files but they are not there anymore. Is there a way to recover this as the emails are important

    Kind regards,
    Rasielle

    2 votes
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  7. 2 votes
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    Answered  ·  3 comments  ·  Issue  ·  Flag idea as inappropriate…  ·  Admin →
  8. files in folders not visible

    Hello,

    I´m using Outlook 365 on-premise installation on my computer.
    I´m not sure if this is important, but I´m from Switzerland and the general language is German!

    I installt the 30 days test version and checking all things.


    1. OnePlace Docs Explorer is working well - everything fine

    2. OnePlace Mail
      a) I can add Favorites (I can connect to database)
      b) I can see the "Favorites" folders on the left side under -OnePlaceMail -
      c) I made the setup for the emails like on your instruction - if you upload/copy a mail to the folder I can see the mail in…
    2 votes
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  9. Getting error messages after email migration from Exchange to O365

    My email was recently migrated from an on-prem Exchange server to Office365, and the migration process created a new Outlook profile (pst). Since I started using the new Outlook profile, I'm getting error messages when I load Outlook or when I use OnePlaceMail.

    The errors are things like:
    - An error has occurred refreshing 'Favorites'
    - An error has occurred setting 'Recent Locations'
    - An error has occurred when initializing OnePlaceMail

    I tried to uninstall and reinstall OPM, and to do a repair install, but nothing seems to remove the errors. Has anyone seen this and have guidance on how…

    2 votes
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    5 comments  ·  Issue  ·  Flag idea as inappropriate…  ·  Admin →
  10. Saved files display Greek letters

    I saved some emails on to SharePoint and when opening them up they display Cyrillic letters instead of English. Is this a known issue? Can anything be done to stop this from happening?

    Many thanks

    Tim

    https://d2r1vs3d9006ap.cloudfront.net/s3_images/1556256/OnePlaceDocs.JPG?1487846830

    0 votes
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    4 comments  ·  Issue  ·  Flag idea as inappropriate…  ·  Admin →
  11. Client javascript error in Outlook 2016, OPM R7.3

    Any pointers for javascript error "unable to get property 'childNodes' of undefined or null reference"? Getting this when try to attach Excel files from SharePoint library. Running Win10/Office2016/OPM R7.3

    https://d2r1vs3d9006ap.cloudfront.net/s3images/1550023/opm73-javascripterror-010217.png?1486694249

    0 votes
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    Being Considered  ·  3 comments  ·  Issue  ·  Flag idea as inappropriate…  ·  Admin →
  12. Outlook Add-in preview ADFS authentication issue

    I am using the Add-in for Outlook that is in preview.

    After signing into Office 365 using our ADFS server, it returns to Outlook with the following message:

    "Looks like you are having some trouble signing in. Ensure you check the 'Keep me signed in' option on the sign in page. "

    The ADFS endpoint does not have this option. I assume this is referring to the checkbox on the O365 sign in page.

    Should this Add-in work with ADFS?

    0 votes
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  13. Can't see SharePoint site or O365 Group to Post To.

    I just installed the OnePlace add-on for O365. I was attempting to save an attachment to a SharePoint site I have. But the site does not appear in the available SharePoint sites My O365 Group for that same SharePoint site does not appear in the available groups either.

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    Bug Resolved  ·  1 comment  ·  Issue  ·  Flag idea as inappropriate…  ·  Admin →
  14. Solution Profiles 'losing' their specified groups, reverting to 'Everyone'

    I have noticed this since our upgrade to 7.4.2, occasionally OnePlace Live loses its memory of who should have access to certain Solution Profiles. In our organisation there are only two profiles that were originally set up to be accessed by 'Everyone'. The first few times this happened, I noticed at the staff member's desk. Luckily they don't gain access, as permissions are set in SharePoint. However, we do not want people seeing things they shouldn't be seeing. I thought maybe I was seeing things, but when I went in this afternoon there were very many profiles that were changed…

    0 votes
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  15. One place mail wont open in office 2010 anymore

    we have a legacy setup that uses this and suddenly it won't work anymore. Are their any patches that could stop this?

    0 votes
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    Bug Resolved  ·  5 comments  ·  Issue  ·  Flag idea as inappropriate…  ·  Admin →
  16. Multiple Uploads

    Hello,i want to upload a lot of emails from some folder in Outlook.

    When i select all the files and click "Copy to Sharepoint"

    The files start to copy in the site than i request.

    But all the files conform just 1 row of the list.

    There's any way of do this but geting 1 row per file?.

    Thanks.

    0 votes
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  17. config_update is removed

    Hello thanks for read, i have my config_update.xml in the folder "C:\Users\me\AppData\Roaming\OnePlace Solutions"

    When i open outlook 2013 the file is deleted from the folder.

    And the configuration does not work.

    Any clue with this?

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    Bug Resolved  ·  6 comments  ·  Issue  ·  Flag idea as inappropriate…  ·  Admin →
  18. OneplaceMail 7.3 is not accepting config_update.xml

    Hi

    I've put it in the correct folder yet it's not being "sucked in". It's a very simple file

    Gideon

    mailto:info@connectnetworks.biz

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  19. Outlook 2016 does not show sharepoint content after adding library to favorites

    We have several users in our environment. Several do not see the Sharepoint content from Outlook view, but a couple are seeing it perfectly.

    Everyone is running Outlook 2016 with Sharepoint 2013 on premise.

    I noticed the ones the do not work correctly are showing Outlook 2013 for the OnePlaceMail integration when they are actually on Outlook 2016.

    Anybody seen this before?

    1 vote
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  20. Drag and Drop error Outlook 2013

    Here is the error OnePlace gave me after Lite updated today:

    An unhandled error has occurred in the drag/drop operation (Items_ItemAdd event handler). Please try the drag/drop operation again.

    Error: COM object that has been separated from its underlying RCW cannot be used.

    Application: mscorlib

    Method: IntPtr GetCOMIPFromRCW(System.Object, IntPtr, IntPtr ByRef, Boolean ByRef)

    Stack Trace: at System.StubHelpers.StubHelpers.GetCOMIPFromRCW(Object objSrc, IntPtr pCPCMD, IntPtr& ppTarget, Boolean& pfNeedsRelease)

    at Microsoft.Office.Interop.Outlook.MailItem.getSubject()

    at FileToWSSOutlookAddIn.ThisAddIn.a(UploadManifestOutlookFile A0, DocumentItem A1, MailItem A_2)

    at FileToWSSOutlookAddIn.ThisAddIn.a(UploadManifestOutlookFile A0, Object A1, MailItem A_2)

    at FileToWSSOutlookAddIn.ThisAddIn.c(Object A_0)

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    Bug Resolved  ·  6 comments  ·  Issue  ·  Flag idea as inappropriate…  ·  Admin →
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OnePlaceMail (Desktop)

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