194 results found

1. The OnePlaceMail Outlook addin encountered an error and could not not be initialised. Error: Cannot create the folder.

   Release 6.5 build 25.0.5 - Outlook 2013

   The OnePlaceMail Outlook addin encountered an error and could not not be initialised.

   Error: Cannot create the folder.

   Application: Microsoft Outlook
   Method: Microsoft.Office.Interop.Outlook.MAPIFolder Add(System.String, System.Object)
   Stack Trace: at Microsoft.Office.Interop.Outlook.Folders.Add(String Name, Object Type)
   at FileToWSSOutlookAddIn.ThisAddIn.CreateRootSharepointFolder()
   at FileToWSSOutlookAddIn.ThisAddIn.GetRootSharepointFolder()
   at FileToWSSOutlookAddIn.ThisAddIn.InitialiseSharepointFolders()
   at FileToWSSOutlookAddIn.ThisAddIn.b(Object A0, EventArgs A_1)

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   4 comments  ·  Issue  ·  Delete…  ·  Admin →
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2. Date to match when sent not imported.

   Please match the date when the email was sent not when imported. This makes it harder to search for specific emails.

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3. Retain the full subject line from the email when moving to SharePoint

   I encourage my users to update the email subject line while in Outlook. This helps to determine which emails need to be captured as a record. However when the Move or Copy to SharePoint functions are used, the email subject line is truncated to 45 characters and the remainder is lost. The email title needs to be re-typed and with OnePlace open, Outlook is locked and the email title cannot be accessed to "copy and paste" the subject line.

   This is particularly annoying if a user wants to capture multiple emails. Our current workaround is capturing emails individually rather than in bulk, which is wasting time and effort.

   OnePlace needs to allow for the entire subject line to be incorporated when an email is being moved or copied.

   I encourage my users to update the email subject line while in Outlook. This helps to determine which emails need to be captured as a record. However when the Move or Copy to SharePoint functions are used, the email subject line is truncated to 45 characters and the remainder is lost. The email title needs to be re-typed and with OnePlace open, Outlook is locked and the email title cannot be accessed to "copy and paste" the subject line.

   This is particularly annoying if a user wants to capture multiple emails. Our current workaround is capturing emails individually rather than… more

   3 votes

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4. Upload Status Prompt

   Previously when uploading a document with the same name, OPM would notify the user of the issue with a message box. Now this error message is not as visual as before as it is within the Upload Status. This is very frustrating as users don't readily look at the upload status and is not retained within outlook when the virtual desktop is restarted. Is there anyway of turning back on the error message prompt and where is the upload status information stored so we can see if we can retain the errors after a reboot. This prompt is crucial when working on Legal case files, as our lawyers have a professional obligation to ensure our files are up to date and if documents are missing then this puts us at odds with the Law Society Guidance.

   Previously when uploading a document with the same name, OPM would notify the user of the issue with a message box. Now this error message is not as visual as before as it is within the Upload Status. This is very frustrating as users don't readily look at the upload status and is not retained within outlook when the virtual desktop is restarted. Is there anyway of turning back on the error message prompt and where is the upload status information stored so we can see if we can retain the errors after a reboot. This prompt is crucial when… more

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   3 comments  ·  Issue  ·  Delete…  ·  Admin →
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5. An error has occurred refreshing 'Favorites' Error: The operation failed.

   An error has occurred refreshing 'Favorites'

   Error: The operation failed.

   Application: Microsoft Outlook
   Method: Void setWebViewURL(System.String)
   Stack Trace: at Microsoft.Office.Interop.Outlook.MAPIFolder.setWebViewURL(String WebViewURL)
   at FileToWSSOutlookAddIn.ThisAddIn.RefreshOutlookFoldersFromConfigFile(Boolean startUp)

   Version: 7.3.3.
   Outlook: 2016

   Have:-

   Removed the PST File - Issue remains
   Renamed favourites.xml favourites.old - Issue remains

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6. Category flag not set when moving emails to SharePoint

   Recently OPM stopped auto-categorizing emails moved to SharePoint. The setting is enabled for the user. Categorization works when copying emails to SharePoint.
   Resetting the configuration option didn't resolve the issue. Any ideas?

   3 votes

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   Bug Resolved  ·  2 comments  ·  Issue  ·  Delete…  ·  Admin →
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7. Error on starting Outlook with favourites.

   Hi, in the last week or so I have had this problem. When starting Outlook, using version OPM 7.5.1, OUtlook gives the following error on start.

   An error has occurred refreshing 'Favorites'

   Error: The operation failed.

   Application: Microsoft Outlook
   Method: Void setWebViewURL(System.String)
   Stack Trace: at Microsoft.Office.Interop.Outlook.MAPIFolder.setWebViewURL(String WebViewURL)
   at FileToWSSOutlookAddIn.ThisAddIn.RefreshOutlookFoldersFromConfigFile(Boolean startUp)

   I followed some suggestions of clearing favourites, but when I click "clear" I get this error below. I know of a few people who have the same issue as me. Any ideas what to do?

   The OnePlaceMail Outlook add-in encountered an unexpected issue.

   Error: Unable to cast COM object of type 'System._ComObject' to interface type 'Microsoft.Office.Core.IRibbonUI'. This operation failed because the QueryInterface call on the COM component for the interface with IID '{000C03A7-0000-0000-C000-000000000046}' failed due to the following error: Library not registered. (Exception from HRESULT: 0x8002801D (TYPEE_LIBNOTREGISTERED)).

   Application: mscorlib
   Method: IntPtr GetCOMIPFromRCW(System.Object, IntPtr, IntPtr ByRef, Boolean ByRef)
   Stack Trace: at System.StubHelpers.StubHelpers.GetCOMIPFromRCW(Object objSrc, IntPtr pCPCMD, IntPtr& ppTarget, Boolean& pfNeedsRelease)
   at Microsoft.Office.Core.IRibbonUI.InvalidateControl(String ControlID)
   at FileToWSSOutlookAddIn.OPMOutlookRibbon.RebuildMoveAndCopyRecentLocations()
   at FileToWSSOutlookAddIn.OPMOutlookRibbon.a(Object A0, EventArgs A1)
   at Scinaptic.OnePlaceMail.API.Core.ConfigurationBase.a(Object A0, FileSystemEventArgs A1)
   at System.IO.FileSystemWatcher.OnChanged(FileSystemEventArgs e)
   at System.IO.FileSystemWatcher.CompletionStatusChanged(UInt32 errorCode, UInt32 numBytes, NativeOverlapped* overlappedPointer)
   at System.Threading._IOCompletionCallback.PerformIOCompletionCallback(UInt32 errorCode, UInt32 numBytes, NativeOverlapped* pOVERLAP)

   Hi, in the last week or so I have had this problem. When starting Outlook, using version OPM 7.5.1, OUtlook gives the following error on start.

   An error has occurred refreshing 'Favorites'

   Error: The operation failed.

   Application: Microsoft Outlook
   Method: Void setWebViewURL(System.String)
   Stack Trace: at Microsoft.Office.Interop.Outlook.MAPIFolder.setWebViewURL(String WebViewURL)
   at FileToWSSOutlookAddIn.ThisAddIn.RefreshOutlookFoldersFromConfigFile(Boolean startUp)

   I followed some suggestions of clearing favourites, but when I click "clear" I get this error below. I know of a few people who have the same issue as me. Any ideas what to do?

   The OnePlaceMail Outlook add-in encountered an unexpected issue.

   Error: Unable to cast COM… more

   3 votes

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   Answered  ·  11 comments  ·  Issue  ·  Delete…  ·  Admin →
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8. Outlook and Excel crash when OnePlace-Addin is enabled (8.6 / 8.6.1)

   Since a few days I experience regular (every 15 minutes) Appcrashes of Office application swith an activated OnePlace-AddIn.
   Below you see entries form the Application Eventlog for Outlook and Excel.

   I have already updated from OnePlace 8.6 to 8.6.1, but the problem persists.
   Do you have any suggestions?

   Application: OUTLOOK.EXE
   Framework Version: v4.0.30319
   Description: The process was terminated due to an unhandled exception.
   Exception Info: System.Xml.XmlException
   at System.Xml.XmlTextReaderImpl.Throw(System.Exception)
   at System.Xml.XmlTextReaderImpl.ParseDocumentContent()
   at System.Xml.XmlTextReaderImpl.Read()
   at System.Xml.XmlLoader.Load(System.Xml.XmlDocument, System.Xml.XmlReader, Boolean)
   at System.Xml.XmlDocument.Load(System.Xml.XmlReader)
   at System.Xml.XmlDocument.Load(System.IO.Stream)
   at Scinaptic.OnePlaceMail.API.Core.ConfigurationBase.b()
   at Scinaptic.OnePlaceMail.API.Core.ConfigurationBase..ctor(System.String)
   at Scinaptic.OnePlaceMail.API.Core.CommonConfiguration..ctor()
   at Scinaptic.OnePlaceMail.API.Core.CommonConfiguration..cctor()

   Exception Info: System.TypeInitializationException
   at Scinaptic.OnePlaceMail.API.Core.CommonConfiguration.get_Instance()
   at Scinaptic.OnePlaceMail.API.Core.CustomTelemetryProcessor.a()
   at Scinaptic.OnePlaceMail.API.Core.CustomTelemetryProcessor.Process(Microsoft.ApplicationInsights.Channel.ITelemetry)
   at Microsoft.ApplicationInsights.TelemetryClient.Track(Microsoft.ApplicationInsights.Channel.ITelemetry)
   at Microsoft.ApplicationInsights.Extensibility.Implementation.Tracing.HeartbeatProvider.Send()
   at Microsoft.ApplicationInsights.Extensibility.Implementation.Tracing.HeartbeatProvider.HeartbeatPulse(System.Object)
   at System.Threading.TimerQueueTimer.CallCallbackInContext(System.Object)
   at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.TimerQueueTimer.CallCallback()
   at System.Threading.TimerQueueTimer.Fire()
   at System.Threading.TimerQueue.FireNextTimers()
   at System.Threading.TimerQueue.AppDomainTimerCallback(Int32)

   Application: EXCEL.EXE
   Framework Version: v4.0.30319
   Description: The process was terminated due to an unhandled exception.
   Exception Info: System.Xml.XmlException
   at System.Xml.XmlTextReaderImpl.Throw(System.Exception)
   at System.Xml.XmlTextReaderImpl.ParseDocumentContent()
   at System.Xml.XmlTextReaderImpl.Read()
   at System.Xml.XmlLoader.Load(System.Xml.XmlDocument, System.Xml.XmlReader, Boolean)
   at System.Xml.XmlDocument.Load(System.Xml.XmlReader)
   at System.Xml.XmlDocument.Load(System.IO.Stream)
   at Scinaptic.OnePlaceMail.API.Core.ConfigurationBase.b()
   at Scinaptic.OnePlaceMail.API.Core.ConfigurationBase..ctor(System.String)
   at Scinaptic.OnePlaceMail.API.Core.CommonConfiguration..ctor()
   at Scinaptic.OnePlaceMail.API.Core.CommonConfiguration..cctor()

   Exception Info: System.TypeInitializationException
   at Scinaptic.OnePlaceMail.API.Core.CommonConfiguration.get_Instance()
   at Scinaptic.OnePlaceMail.API.Core.CustomTelemetryProcessor.a()
   at Scinaptic.OnePlaceMail.API.Core.CustomTelemetryProcessor.Process(Microsoft.ApplicationInsights.Channel.ITelemetry)
   at Microsoft.ApplicationInsights.TelemetryClient.Track(Microsoft.ApplicationInsights.Channel.ITelemetry)
   at Microsoft.ApplicationInsights.Extensibility.Implementation.Tracing.HeartbeatProvider.Send()
   at Microsoft.ApplicationInsights.Extensibility.Implementation.Tracing.HeartbeatProvider.HeartbeatPulse(System.Object)
   at System.Threading.TimerQueueTimer.CallCallbackInContext(System.Object)
   at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.TimerQueueTimer.CallCallback()
   at System.Threading.TimerQueueTimer.Fire()
   at System.Threading.TimerQueue.FireNextTimers()
   at System.Threading.TimerQueue.AppDomainTimerCallback(Int32)

   Since a few days I experience regular (every 15 minutes) Appcrashes of Office application swith an activated OnePlace-AddIn.
   Below you see entries form the Application Eventlog for Outlook and Excel.

   I have already updated from OnePlace 8.6 to 8.6.1, but the problem persists.
   Do you have any suggestions?

   Application: OUTLOOK.EXE
   Framework Version: v4.0.30319
   Description: The process was terminated due to an unhandled exception.
   Exception Info: System.Xml.XmlException
   at System.Xml.XmlTextReaderImpl.Throw(System.Exception)
   at System.Xml.XmlTextReaderImpl.ParseDocumentContent()
   at System.Xml.XmlTextReaderImpl.Read()
   at System.Xml.XmlLoader.Load(System.Xml.XmlDocument, System.Xml.XmlReader, Boolean)
   at System.Xml.XmlDocument.Load(System.Xml.XmlReader)
   at System.Xml.XmlDocument.Load(System.IO.Stream)
   at Scinaptic.OnePlaceMail.API.Core.ConfigurationBase.b()
   at Scinaptic.OnePlaceMail.API.Core.ConfigurationBase..ctor(System.String)
   at Scinaptic.OnePlaceMail.API.Core.CommonConfiguration..ctor()
   at Scinaptic.OnePlaceMail.API.Core.CommonConfiguration..cctor()

   Exception Info: System.TypeInitializationException
   at Scinaptic.OnePlaceMail.API.Core.CommonConfiguration.get_Instance()
   at Scinaptic.OnePlaceMail.API.Core.CustomTelemetryProcessor.a()
   at Scinaptic.OnePlaceMail.API.Core.CustomTelemetryProcessor.Process(Microsoft.ApplicationInsights.Channel.ITelemetry)
   at Microsoft.ApplicationInsights.TelemetryClient.Track(Microsoft.ApplicationInsights.Channel.ITelemetry)
   at… more

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9. Im getting some errors messages when i open outlook 2016

   An error has occurred refreshing 'Favorites'

   Error: No se puede crear la carpeta.

   Application: Microsoft Outlook
   Method: Microsoft.Office.Interop.Outlook.MAPIFolder Add(System.String, System.Object)
   Stack Trace: en Microsoft.Office.Interop.Outlook._Folders.Add(String Name, Object Type)
   en FileToWSSOutlookAddIn.ThisAddIn.CreateRootSharepointFolder()
   en FileToWSSOutlookAddIn.ThisAddIn.GetRootSharepointFolder()
   en FileToWSSOutlookAddIn.ThisAddIn.RefreshOutlookFoldersFromConfigFile(Boolean startUp)

   this is other:

   There was a problem refreshing OnePlaceMail recent locations

   Error: No se puede crear la carpeta.

   Application: Microsoft Outlook
   Method: Microsoft.Office.Interop.Outlook.MAPIFolder Add(System.String, System.Object)
   Stack Trace: en Microsoft.Office.Interop.Outlook._Folders.Add(String Name, Object Type)
   en FileToWSSOutlookAddIn.ThisAddIn.CreateRootSharepointFolder()
   en FileToWSSOutlookAddIn.ThisAddIn.GetRootSharepointFolder()
   en FileToWSSOutlookAddIn.ThisAddIn.RefreshRecentOutlookFoldersFromConfigFile(Boolean isStartup)

   and the last one:

   The OnePlaceMail Outlook addin encountered an error and could not not be initialised.

   Error: No se puede crear la carpeta.

   Application: Microsoft Outlook
   Method: Microsoft.Office.Interop.Outlook.MAPIFolder Add(System.String, System.Object)
   Stack Trace: en Microsoft.Office.Interop.Outlook.Folders.Add(String Name, Object Type)
   en FileToWSSOutlookAddIn.ThisAddIn.CreateRootSharepointFolder()
   en FileToWSSOutlookAddIn.ThisAddIn.GetRootSharepointFolder()
   en FileToWSSOutlookAddIn.ThisAddIn.InitialiseSharepointFolders()
   en FileToWSSOutlookAddIn.ThisAddIn.d(Object A0, EventArgs A_1)

   i dont know what is this.

   Anyone help?

   thanks

   An error has occurred refreshing 'Favorites'

   Error: No se puede crear la carpeta.

   Application: Microsoft Outlook
   Method: Microsoft.Office.Interop.Outlook.MAPIFolder Add(System.String, System.Object)
   Stack Trace: en Microsoft.Office.Interop.Outlook._Folders.Add(String Name, Object Type)
   en FileToWSSOutlookAddIn.ThisAddIn.CreateRootSharepointFolder()
   en FileToWSSOutlookAddIn.ThisAddIn.GetRootSharepointFolder()
   en FileToWSSOutlookAddIn.ThisAddIn.RefreshOutlookFoldersFromConfigFile(Boolean startUp)

   this is other:

   There was a problem refreshing OnePlaceMail recent locations

   Error: No se puede crear la carpeta.

   Application: Microsoft Outlook
   Method: Microsoft.Office.Interop.Outlook.MAPIFolder Add(System.String, System.Object)
   Stack Trace: en Microsoft.Office.Interop.Outlook._Folders.Add(String Name, Object Type)
   en FileToWSSOutlookAddIn.ThisAddIn.CreateRootSharepointFolder()
   en FileToWSSOutlookAddIn.ThisAddIn.GetRootSharepointFolder()
   en FileToWSSOutlookAddIn.ThisAddIn.RefreshRecentOutlookFoldersFromConfigFile(Boolean isStartup)

   and the last one:

   The OnePlaceMail Outlook addin encountered an error and could not not be initialised.

   Error: No se puede crear la carpeta.

   Application: Microsoft Outlook… more

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   Answered  ·  3 comments  ·  Issue  ·  Delete…  ·  Admin →
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10. Switch to SharePoint View after browsing from a favourie

    When browsing a favorite within OnePlaceMail and you have navigated down a couple of sites if you select switch to sharepoint view it takes to root item in the navigation field not the SharePoint Site location you are currently viewing within OnePlaceMail. We would expect the switch to Sharepoint to take you to the location you are currently viewing.

    • 

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    Answered  ·  1 comment  ·  Issue  ·  Delete…  ·  Admin →
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11. An error has occurred refreshing 'My OnePlaceMail' folders

    An error has occurred refreshing 'My OnePlaceMail' folders when logging in Outlook 2013.

    One of our customers has reported this ongoing error message when their log in their Outlook 2013 client:

    "An error has occurred refreshing 'My OnePlaceMail' folders.
    
    Error: Cannot create the folder.
    
    Click on "Show details" and it expands to below:
    
    Application: Microsoft Outlook
    Method: Microsoft.Office.Interop.Outlook.MAPIFolder Add(System.String, System.Object)
    Stack Trace:    at Microsoft.Office.Interop.Outlook._Folders.Add(String Name, Object Type)
       at FileToWSSOutlookAddIn.ThisAddIn.CreateRootSharepointFolder()
       at FileToWSSOutlookAddIn.ThisAddIn.GetRootSharepointFolder()
       at FileToWSSOutlookAddIn.ThisAddIn.RefreshOutlookFoldersFromConfigFile(String configFilePath, Boolean startUp, Boolean onlyRefreshIfFavoritesModifiedFlagIsSetInConfigXml)"
    

    Our customer reported this back in November 2017, but I cannot tell if this started back in October 2017 and users decided to report this issue later to us.

    Tried the following without success:

    -user hive registry changes

    -searched for recents.xml in user's profile but non exist
    -cleared OPM recent locations
    -reset user's profile location
    -removed/re-added OPM Add-in
    -checked windows security update has been installed:

    https://www.howto-outlook.com/news/update-2017-10-ol2013.htm

    Our customer is using:

    Outlook 2013
    MS Office 2013
    OPM 6.6.1

    Any other ideas to try out? Do I have to upgrade to the latest for this to resolve issue?

    An error has occurred refreshing 'My OnePlaceMail' folders when logging in Outlook 2013.

    One of our customers has reported this ongoing error message when their log in their Outlook 2013 client:

    "An error has occurred refreshing 'My OnePlaceMail' folders.
    
    Error: Cannot create the folder.
    
    Click on "Show details" and it expands to below:
    
    Application: Microsoft Outlook
    Method: Microsoft.Office.Interop.Outlook.MAPIFolder Add(System.String, System.Object)
    Stack Trace:    at Microsoft.Office.Interop.Outlook._Folders.Add(String Name, Object Type)
       at FileToWSSOutlookAddIn.ThisAddIn.CreateRootSharepointFolder()
       at FileToWSSOutlookAddIn.ThisAddIn.GetRootSharepointFolder()
       at FileToWSSOutlookAddIn.ThisAddIn.RefreshOutlookFoldersFromConfigFile(String configFilePath, Boolean startUp, Boolean onlyRefreshIfFavoritesModifiedFlagIsSetInConfigXml)"
    

    Our customer reported this back in November 2017, but I cannot tell if this started back in October 2017 and users decided… more

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    Answered  ·  1 comment  ·  Issue  ·  Delete…  ·  Admin →
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12. Adding new subject when uploading document / email

    we want to upload a email to SharePoint. In the wizard there is an option to add a new subject. When we add a new subject and we want to upload the email to that subject it's not in the list. There is a <title> (which is the new one). When exiting the wizard en start over the new subject is in the list.
    What is wrong?

    2 votes

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    Answered  ·  1 comment  ·  Issue  ·  Delete…  ·  Admin →
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13. How can you re-add the OnePlaceMail

    How can you re-add the OnePlaceMail add-in? I deleted it because it remained in inactive status even when enabling the add-in. I thought re-installing OnePlaceMail would bring the addin back, however after the install completed, the add-in still did not come back. I re-added registry entries by getting them from another system, however it still did not add the add-in back in Outlook. Using Outlook 2016.

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    9 comments  ·  Issue  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

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14. Recovered files lost

    Hi,

    I've tried to move 5000 files from a shared mailbox to oneplace and the system crashed. The emails were in the recovered files but they are not there anymore. Is there a way to recover this as the emails are important

    Kind regards,
    Rasielle

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    Answered  ·  1 comment  ·  Issue  ·  Delete…  ·  Admin →
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15. Outlook 2016 - SharePoint tab not appearing in the ribon. SharePoint content not showing

    Outlook 2016 - SharePoint tab not appearing in the ribon. SharePoint content not showing

    •  

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    Answered  ·  3 comments  ·  Issue  ·  Delete…  ·  Admin →
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16. files in folders not visible

    Hello,

    I´m using Outlook 365 on-premise installation on my computer.
    I´m not sure if this is important, but I´m from Switzerland and the general language is German!

    I installt the 30 days test version and checking all things.

    1. OnePlace Docs Explorer is working well - everything fine
    2. OnePlace Mail a) I can add Favorites (I can connect to database) b) I can see the "Favorites" folders on the left side under -OnePlaceMail - c) I made the setup for the emails like on your instruction - if you upload/copy a mail to the folder I can see the mail in Sharepoint with the right columns -> d) But I can´t see the files in the folders. The search field ist empty and there is nothing, but if I connect to sharepoint I can see the file.

    I think there is a problem with the "View"-Settings, but I really do not know what to do.

    Could you help me please.

    Thank you.

    Regards

    Hello,

    I´m using Outlook 365 on-premise installation on my computer.
    I´m not sure if this is important, but I´m from Switzerland and the general language is German!

    I installt the 30 days test version and checking all things.

    1. OnePlace Docs Explorer is working well - everything fine
    2. OnePlace Mail a) I can add Favorites (I can connect to database) b) I can see the "Favorites" folders on the left side under -OnePlaceMail - c) I made the setup for the emails like on your instruction - if you upload/copy a mail to the folder I can see the mail in… more
    2 votes

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    2 comments  ·  Issue  ·  Delete…  ·  Admin →
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    Answered  ·  AdminElissa C (Admin, OnePlace Solutions) responded

    If Microsoft 365 content is not visible, you may need to adjust the compatibility settings in Outlook. Further information can be found here: KB0151 - Resolve display issue with OnePlaceMail & Outlook 2016, 2019 & O365 | OnePlaceMail | Knowledgebase (oneplacesolutions.com)

17. Getting error messages after email migration from Exchange to O365

    My email was recently migrated from an on-prem Exchange server to Office365, and the migration process created a new Outlook profile (pst). Since I started using the new Outlook profile, I'm getting error messages when I load Outlook or when I use OnePlaceMail.

    The errors are things like:
    - An error has occurred refreshing 'Favorites'
    - An error has occurred setting 'Recent Locations'
    - An error has occurred when initializing OnePlaceMail

    I tried to uninstall and reinstall OPM, and to do a repair install, but nothing seems to remove the errors. Has anyone seen this and have guidance on how to resolve these errors?

    Thanks so much!

    My email was recently migrated from an on-prem Exchange server to Office365, and the migration process created a new Outlook profile (pst). Since I started using the new Outlook profile, I'm getting error messages when I load Outlook or when I use OnePlaceMail.

    The errors are things like:
    - An error has occurred refreshing 'Favorites'
    - An error has occurred setting 'Recent Locations'
    - An error has occurred when initializing OnePlaceMail

    I tried to uninstall and reinstall OPM, and to do a repair install, but nothing seems to remove the errors. Has anyone seen this and have guidance on how… more

    2 votes

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    5 comments  ·  Issue  ·  Delete…  ·  Admin →
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18. What is the meaning of "OnePlaceMail Deletion" in the Outlook categories column

    A couple of emails that have been transfeerred to Sharepoint via OPM have now the following text in the Categories column - I cant find an explanation of the meaning of this comment - can you clarify for me please

    https://d2r1vs3d9006ap.cloudfront.net/s3_images/927344/Capture.JPG?1374108807

    2 votes

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    Answered  ·  7 comments  ·  Issue  ·  Delete…  ·  Admin →
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19. Problem refreshing OnePlaceMail recent locations, Cannot create the folder.

    Problem refreshing OnePlaceMail recent locations, Cannot create the folder.

    this error comes up every time outlook opens and when saving to sharepoint however the recent locations is updating.....

    Full error below and using Outlook 2013 with Office365 and sharepoint subscription:

    There was a problem refreshing OnePlaceMail recent locations

    Error: Cannot create the folder.

    Application: Microsoft Outlook

    Method: Microsoft.Office.Interop.Outlook.MAPIFolder Add(System.String, System.Object)

    Stack Trace: at Microsoft.Office.Interop.Outlook._Folders.Add(String Name, Object Type)

    at FileToWSSOutlookAddIn.ThisAddIn.RefreshRecentOutlookFoldersFromConfigFile(String configFilePath, Boolean isStartup)

    2 votes

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    Bug Resolved  ·  13 comments  ·  Issue  ·  Delete…  ·  Admin →
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20. OnePlace Mail - Error loading folders

    I am getting an error message that says: Access is denied. (Exception from HRESULT: 0x80070005 (E_ACCESSDENIED)). What can I do to fix this?

    1 vote

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    0 comments  ·  Issue  ·  Edit…  ·  Delete…  ·  Admin →
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