Zeeshan Ahmed
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An error occurred while saving the comment Zeeshan Ahmed
commented
Hi Romain,
Thank you for your inquiry.
Currently we do not have this feature.
We will advice you once this feature is added to our product.
Regards,
Zeeshan
Technical Support Officer
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1 vote
An error occurred while saving the comment Zeeshan Ahmed
commented
Hi Michael,
Thank you for your inquiry.
Currently we do not have a OnePlaceDocs plugin for Bluebeam. However, I have recorded this in our product backlog and will advise you once this enhancement has been added to the product.
In the mean time, if a pdf file is saved locally or on a network drive you can always right click on the file and click send to SharePoint
https://d2r1vs3d9006ap.cloudfront.net/s3_images/1459885/Savetosharepoint.GIF?1470107912
Regards,
Zeeshan
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0 votes
An error occurred while saving the comment Zeeshan Ahmed
commented
Hi Agustin,
I am glad your issue is resolved.
Fyi, we also provide Email column Sandbox Solution which can be installed on your SharePoint site to capture email attributes automatically when saving an email to SharePoint.
https://d2r1vs3d9006ap.cloudfront.net/s3_images/1456581/emailcontent.GIF?1469597477
You can find more information on the link below
http://www.oneplacesolutions.com/help/7.3/#!Modules/4/Documents/emailcolumnssandboxsolution.htm
Regards,
Zeeshan
An error occurred while saving the comment Zeeshan Ahmed
commented
Hi Agustin,
Thank you for your reply.
If your saving multiple emails to a list, it will create only one single row. If you save it to a Library then it creates a separate row for each email.
If you still want to use a List you will have to save each email separately.
Regards,
Zeeshan
An error occurred while saving the comment Zeeshan Ahmed
commented
Hi Agustin,
Thank you for your inquiry.
To copy multiple emails from Outlook to SharePoint, Select one or more emails and drag/drop to a OnePlaceMail location on the left navigation of Outlook. The can be a Favorite, Recent or a location within a Solution Profile.
https://d2r1vs3d9006ap.cloudfront.net/s3_images/1455334/dragDrop.GIF?1469409556
Please note: The default drag/drop process will move emails to SharePoint. You can also copy emails by performing a right-click drag/drop.
Once saved to SharePoint, the item is available as per the system and security configuration of SharePoint.
Regards,
Zeeshan
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0 votes
An error occurred while saving the comment Zeeshan Ahmed
commented
Hi Agustin,
I am glad I was able to resolve your issue.
Please let us know if you have any issues in future.
Regards,
Zeeshan
An error occurred while saving the comment Zeeshan Ahmed
commented
Hi Agustin,
Thank you for your reply.
The second config file looks okay to me and you should be able to capture email body attributes.
Config_update file should disappear after you open Outlook, this is the normal behaviour.
Regards,
Zeeshan
An error occurred while saving the comment Zeeshan Ahmed
commented
Hi Agustin,
Thank you for your inquiry.
Can you please tell us what changes are you trying to do through config_update?
Can you also send us the config_update.XML file to
support at oneplacesolutions.com
Regards,
Zeeshan
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0 votes
An error occurred while saving the comment Zeeshan Ahmed
commented
Hi Giedon,
I have replied you via email.
Thanks
Zeeshan
An error occurred while saving the comment Zeeshan Ahmed
commented
Hi Gideon,
Thank you for your inquiry.
Can you please try reinstalling OnePlaceMail?
Can you please provide us with the screen shot of where your trying to save config_update file?
if possible can you also send us your config_update file to support at oneplacesolutions.com
Regards,
Zeeshan
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0 votes
An error occurred while saving the comment Zeeshan Ahmed
commented
Hi Vincent,
Thank you for your inquiry
Can you please email (support at oneplacesolutions.com) answers to the following question
1. Can you please tell us the step your following and at what point do you get the ''server realtive url'' error
2. Can you please also send us the log file? Enable logging from OPM settings, close/reopen outlook and perform the steps again until you get the error message.
3. It Indicates at this stage that the port number is being included in the results when we are not expecting it to be. Have you configured the crawl to crawl based on a URL that includes port 80 on the URL?. If we can confirm this, removing the port number and re-crawling may fix the issue.
Kind Regards,
Zeeshan
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0 votes
An error occurred while saving the comment Zeeshan Ahmed
commented
Hi Elena,
I am glad the issue is resolved.
I would still recommend you to update to our latest release. we have made considerate amount of changes since our version 5 was released which could be really useful for your organisation.
Please refer to the link below to find out what's new in Version 7.3
http://www.oneplacesolutions.com/help/7.3/#!Modules/6/Documents/whatsnewinr73.htm
Should you have any further questions, please do not hesitate to ask
Regards,
Zeeshan
Technical Support Officer
An error occurred while saving the comment Zeeshan Ahmed
commented
Hi Elena,
Thanks for your reply back.
Can you please turn on Logging from OPM Settings. Close and reopen outlook and try to reproduce the error and send the log file to mailto:support@oneplacesolutions.com
Regards,
Zeeshan
An error occurred while saving the comment Zeeshan Ahmed
commented
Hi Elena,
Thank you for your inquiry.
Can you please try upgrading to our latest release 7.3.3. you can download the exe file from the link below
http://www.oneplacesolutions.com/downloads.html
Please let me know how you go after updating.
Regards,
Zeeshan
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0 votes
An error occurred while saving the comment Zeeshan Ahmed
commented
Hi Arthur,
Thank you for your inquiry.
I have replied you via email.
Regards,
Zeeshan Ahmed
Technical Support Officer
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0 votes
An error occurred while saving the comment Zeeshan Ahmed
commented
Hi Christopher,
I am glad I was able to resolve your issue.
Regards,
Zeeshan
Technical Support Officer
An error occurred while saving the comment Zeeshan Ahmed
commented
Hi Christopher,
Thank you for your inquiry.
Can you please first try upgrading to our latest version 7.3.3, The setup file can be found on the link below
http://www.oneplacesolutions.com/download-clients.html
After installing can you please check if Addin appears on Outlook. If it still does not appear can you check the following
1. The Add in enabled, Not in disabled items
2. Check registry – Ensure Load Behaviour is set to 3
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Outlook\Addins\OnePlaceMail
HKEY_LOCAL_USER\SOFTWARE\Microsoft\Office\Outlook\Addins\OnePlaceMail
https://d2r1vs3d9006ap.cloudfront.net/s3_images/1435117/LOADBEHAVIOUR.PNG?1466124488
Please let me know how you go with this solutions.
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0 votes
An error occurred while saving the comment Zeeshan Ahmed
commented
Hi Markus,
Thank you for your reply.
This is a known issue in Outlook 2016 and Microsoft has resolved it in the latest release.
https://d2r1vs3d9006ap.cloudfront.net/s3_images/1433793/officeversion.PNG?1465950263
Please can you upgrade to the latest version of Outlook 2016. you can upgrade by following below steps.
Step 1. Go to portal.office.com/OLS/MySoftware.
Step 2. Sign in with your work account.
Step 3. On Manage installs, select Install.
Regards,
Zeeshan
An error occurred while saving the comment Zeeshan Ahmed
commented
Hi Markus,
Thank you for your inquiry.
Multiple Attachments are possible in OPM. We have tested this functionality and it works fine.
Open an email with attachments. Select multiple attachments by pressing CTRL on keyboard and selecting the attachment with right mouse button. Now right click on the attachments and click on Copy Attachments to SharePoint.
https://d2r1vs3d9006ap.cloudfront.net/s3_images/1433176/multipleattachments.PNG?1465864146
Please let me know how you go with this.
Regards,
Zeeshan
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0 votes
An error occurred while saving the comment Zeeshan Ahmed
commented
Hi Peter,
Thank you for your inquiry.
Currently we do not support OPM with Office365 online. However, this is a high priority matter for us, and we appreciate your request, we are committed to introducing this enhancement as soon as possible
We will advice you once this feature has been added.
Regards,
Zeeshan
Technical Support Officer
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0 votes
An error occurred while saving the comment Zeeshan Ahmed
commented
Hi Eric,
Thank you for your inquriy.
Can you please provide us with the screen shot of oneplacemail from
Control panel --> Programs and features?
Regards,
Zeeshan Ahmed
Technical Support Officer
An error occurred while saving the comment Zeeshan Ahmed
commented
Hi John,
Thank you for your reply. You are currently on our latest release, which is good.
I am glad that the issue is resolved.
Please let us know if you have any queries in future.
Regards,
Zeeshan Ahmed
Technical Support Officer
An error occurred while saving the comment Zeeshan Ahmed
commented
Hi John,
Thank you for your Inquiry.
We know that this was an issue in our previous version but it has been resolved in our latest release.
Please can you take a screen shot of what version of OPM are you using. you can get the version number from the about section of OPM
https://d2r1vs3d9006ap.cloudfront.net/s3_images/1416465/versionnumber.PNG?1463359805
Regards,
Zeeshan Ahmed
Technical Support Officer
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0 votes
An error occurred while saving the comment Zeeshan Ahmed
commented
Hi David,
Thank you for your reply back.
Can you please uninstall Office completely, restart your computer and then reinstall Office.
Please let me know how you go with this
Regards,
Zeeshan
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1 vote
An error occurred while saving the comment Zeeshan Ahmed
commented
Hi Christopher,
Thank you for the screen shot.
Can you please check in Control panel--> Programs and features as what version of Outlook is installed on the machine?. Can you please take a screen shot of all the programs listed in Programs and features and send it to me.
Regards,
Zeeshan
An error occurred while saving the comment Zeeshan Ahmed
commented
Hi Christopher,
Thank you for your inquiry.
For the affected user can you please provide us the screen shot of OnePlaceMail version along with a screen shoot of Outlook version that is installed on the user's machine.
You can get the version number of OPM from About section
https://d2r1vs3d9006ap.cloudfront.net/s3_images/1422462/versionnumber.PNG?1464235222
Also, can you please make sure that only one version of Office is installed on the user's machine.
Regards,
Zeeshan Ahmed
Technical Support Officer.
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0 votes
An error occurred while saving the comment Zeeshan Ahmed
commented
Hi Thomas
Thank you for your suggestion.
We have added this to our product backlog and will update this thread, once this has been included/considered.
Kind regards
Zeeshan
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0 votes
An error occurred while saving the comment Zeeshan Ahmed
commented
Hi Jvlassak,
I am glad that your issues is resolved.
Please let us know if you have issues in future.
kind regards,
Zeeshan
An error occurred while saving the comment Zeeshan Ahmed
commented
Hi Jvlassak,
If registry keys are missing then definitely OnePlaceSolutions is not installing properly. Although, you have added the registry keys manually, there are other registry keys which sets up the load behaviour of OnePlaceMail are also probably missing.
Can you please tell me how are you installing OnePlaceMail? are you using the MSI file or EXE file?
For testing purpose can you please take one laptop/PC, Uninstall OnePlaceSolutions products and then download the setup file from the link below.
http://www.oneplacesolutions.com/download-clients.html
You will have to fill up a small form in order to download the setup file.
Please let me know how you go with this
kind regards,
Zeeshan
An error occurred while saving the comment Zeeshan Ahmed
commented
Hi Jvlassak,
Thank you for your reply.
Can you please Close Outlook and all Office Applications and try to do a repair on Microsoft Office and Visual Studio Tools for Office.
Please let me know if you have any issues
Regards,
Zeeshan Ahmed
Technical Support Officer
An error occurred while saving the comment Zeeshan Ahmed
commented
Hi Kenny,
Thank you for your inquiry.
Can you please uninstall all OnePlaceSolutions Products completely and delete OnePlacesolution folder from C:\Program Files (x86)
Give your laptop a restart and check in control panel if program is uninstalled.
Please can you download OnePlaceSolutions Suite from the link
http://www.oneplacesolutions.com/download-clients.html
Please run the setup file.
After installation please try to test OnePlaceDocs from Word, Excel, Powerpoint
Please let me know how you go with this
Regards,
Zeeshan Ahmed
Technical Support Officer
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1 vote
An error occurred while saving the comment Zeeshan Ahmed
commented
Hi Fox,
Thank you for your inquiry.
Using OnePlaceMail/Docs there is the ability to hide system lists and libraries from the end user (includes Site Assets). This can be set via the UI, under OnePlaceMail Settings, Navigation tab. However, if a user has Read only permission in Sharepoint they will still be able to see the List/Library.
if read only permission is taken off for the user for a particular List/Library, they will not be able to see the List/Library in OnePlace.
This can also applied using OnePlaceLive, where greater functionality is available to restrict which libraries are presented to the end user (for example, the ability to remove all lists from being presented, or specific template ID numbers).
More information on OnePlaceLive can be found on the link below
Please let me know if you have any more queries
kind regards,
Zeeshan
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0 votes
An error occurred while saving the comment Zeeshan Ahmed
commented
Hi Joshua,
Thank you for your inquiry.
The answer to your question can be found on the link below.
Kind Regards,
Zeeshan
Hi Jeff,
Thank you for your inquiry.
Currently this is the only way for OnePlaceDocs to open Excel files.
Regards,
Zeeshan Ahmed
Technical Support Officer