517 results found

1. Setting Default Column Values in OPM 7.6

   Is there any way to set the default column values for the upload window in OnePlaceMail 7.6?
   It was possible to do so with plugins in 6.6, but there is no capability to do so in version 7.

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   Answered  ·  1 comment  ·  Query  ·  Delete…  ·  Admin →
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2. An error has occurred refreshing 'Favorites' Error: The operation failed.

   An error has occurred refreshing 'Favorites'

   Error: The operation failed.

   Application: Microsoft Outlook
   Method: Void setWebViewURL(System.String)
   Stack Trace: at Microsoft.Office.Interop.Outlook.MAPIFolder.setWebViewURL(String WebViewURL)
   at FileToWSSOutlookAddIn.ThisAddIn.RefreshOutlookFoldersFromConfigFile(Boolean startUp)

   Version: 7.3.3.
   Outlook: 2016

   Have:-

   Removed the PST File - Issue remains
   Renamed favourites.xml favourites.old - Issue remains

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3. An error has occurred refreshing 'My OnePlaceMail' folders

   An error has occurred refreshing 'My OnePlaceMail' folders when logging in Outlook 2013.

   One of our customers has reported this ongoing error message when their log in their Outlook 2013 client:

   "An error has occurred refreshing 'My OnePlaceMail' folders.
   
   Error: Cannot create the folder.
   
   Click on "Show details" and it expands to below:
   
   Application: Microsoft Outlook
   Method: Microsoft.Office.Interop.Outlook.MAPIFolder Add(System.String, System.Object)
   Stack Trace:    at Microsoft.Office.Interop.Outlook._Folders.Add(String Name, Object Type)
      at FileToWSSOutlookAddIn.ThisAddIn.CreateRootSharepointFolder()
      at FileToWSSOutlookAddIn.ThisAddIn.GetRootSharepointFolder()
      at FileToWSSOutlookAddIn.ThisAddIn.RefreshOutlookFoldersFromConfigFile(String configFilePath, Boolean startUp, Boolean onlyRefreshIfFavoritesModifiedFlagIsSetInConfigXml)"
   

   Our customer reported this back in November 2017, but I cannot tell if this started back in October 2017 and users decided to report this issue later to us.

   Tried the following without success:

   -user hive registry changes

   -searched for recents.xml in user's profile but non exist
   -cleared OPM recent locations
   -reset user's profile location
   -removed/re-added OPM Add-in
   -checked windows security update has been installed:

   https://www.howto-outlook.com/news/update-2017-10-ol2013.htm

   Our customer is using:

   Outlook 2013
   MS Office 2013
   OPM 6.6.1

   Any other ideas to try out? Do I have to upgrade to the latest for this to resolve issue?

   An error has occurred refreshing 'My OnePlaceMail' folders when logging in Outlook 2013.

   One of our customers has reported this ongoing error message when their log in their Outlook 2013 client:

   "An error has occurred refreshing 'My OnePlaceMail' folders.
   
   Error: Cannot create the folder.
   
   Click on "Show details" and it expands to below:
   
   Application: Microsoft Outlook
   Method: Microsoft.Office.Interop.Outlook.MAPIFolder Add(System.String, System.Object)
   Stack Trace:    at Microsoft.Office.Interop.Outlook._Folders.Add(String Name, Object Type)
      at FileToWSSOutlookAddIn.ThisAddIn.CreateRootSharepointFolder()
      at FileToWSSOutlookAddIn.ThisAddIn.GetRootSharepointFolder()
      at FileToWSSOutlookAddIn.ThisAddIn.RefreshOutlookFoldersFromConfigFile(String configFilePath, Boolean startUp, Boolean onlyRefreshIfFavoritesModifiedFlagIsSetInConfigXml)"
   

   Our customer reported this back in November 2017, but I cannot tell if this started back in October 2017 and users decided… more

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4. how can I make sure that we only send links that end with ?web=1 when inserting links using OPM to ensure it is always opened in the browser

   When we curently insert links using opm it only generates a document id or the link ends with document extension (e.g. .docx ). How can we change this so that all links end with ?web=1 this to make sure that all documents are opened in the browser first

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5. Category flag not set when moving emails to SharePoint

   Recently OPM stopped auto-categorizing emails moved to SharePoint. The setting is enabled for the user. Categorization works when copying emails to SharePoint.
   Resetting the configuration option didn't resolve the issue. Any ideas?

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   Bug Resolved  ·  2 comments  ·  Issue  ·  Delete…  ·  Admin →
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6. Adding new subject when uploading document / email

   we want to upload a email to SharePoint. In the wizard there is an option to add a new subject. When we add a new subject and we want to upload the email to that subject it's not in the list. There is a <title> (which is the new one). When exiting the wizard en start over the new subject is in the list.
   What is wrong?

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7. How can you re-add the OnePlaceMail

   How can you re-add the OnePlaceMail add-in? I deleted it because it remained in inactive status even when enabling the add-in. I thought re-installing OnePlaceMail would bring the addin back, however after the install completed, the add-in still did not come back. I re-added registry entries by getting them from another system, however it still did not add the add-in back in Outlook. Using Outlook 2016.

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8. show solution profile register list folders in left navigation

   Hi,
   Could you please show solution profile register list folders and subfolders in the left navigation pane, expanded under the Solution Profiles heading. Refresh this list on a configurable basis.
   Or show the fully expanded folder structure when dragging onto the Solution Profiles left navigation header (please make that a configurable option with # levels to auto-expand).
   This will allow users to single click drag and drop to solution profile folders and subfolders, instead of multiple clicks needed currently to navigate the solution profile folder structure after dragging email(s) onto the Solution Profiles header.
   Thank you.

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   Being Considered  ·  AdminElissa C (Admin, OnePlace Solutions) responded

   Thank you for the suggestion !

9. OnePlaceMail does not show DropOff library in tree view

   OnePlaceMail does not show DropOff library in tree view. Any reason why?

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10. Oneplace mail regional setting out of sync with SharePoint

    Field validation fails. We have a date field which has validation that it cannot be in future =[Date <= [Today]]. This works fine on SharePoint, however when today's date is selected in Oneplace mail it gives an error stating that the date cannot be in future.

    There seems to be a mismatch between oneplace mail date/time setting.

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11. Licence url/location keeps clearing

    For some users the url to the licence list keeps dropping as a result we need to reactivate the licensing by entering the url again from the settings.

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12. Display the information that is displayed on a document set welcome page.

    When filing emails / documents or viewing documents into a document set it would be very useful if there was a way of having the welcome page information displayed as well. As this information would help ensure that the user has got the correct location to file the document and provide more information when viewing.

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13. The OnePlaceMail Outlook addin encountered an error and could not not be initialised. Error: Cannot create the folder.

    Release 6.5 build 25.0.5 - Outlook 2013

    The OnePlaceMail Outlook addin encountered an error and could not not be initialised.

    Error: Cannot create the folder.

    Application: Microsoft Outlook
    Method: Microsoft.Office.Interop.Outlook.MAPIFolder Add(System.String, System.Object)
    Stack Trace: at Microsoft.Office.Interop.Outlook.Folders.Add(String Name, Object Type)
    at FileToWSSOutlookAddIn.ThisAddIn.CreateRootSharepointFolder()
    at FileToWSSOutlookAddIn.ThisAddIn.GetRootSharepointFolder()
    at FileToWSSOutlookAddIn.ThisAddIn.InitialiseSharepointFolders()
    at FileToWSSOutlookAddIn.ThisAddIn.b(Object A0, EventArgs A_1)

    4 votes

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14. Emails not moving and end up in recovered files folder

    Since updating to version 7.5.2, when I try to move or copy emails into OnePlaceMail folders, nothing happens (no prompt given to tag the files or confirmation of a successful move). After closing and restarting Outlook, the emails are in the Recovered files folder. Attempting to move/copy files again from the Recovered files folder just results in the same thing (the emails disappear and nothing happens). Any fix for this?

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15. HotFix 7.5.2 is now available for download

    We have released a hotfix to address the errors that were being produced with OnePlaceMail after a recent Windows update. This can be downloaded directly from our website at https://www.oneplacesolutions.com/downloads.html

    Please get in touch via support (https://www.oneplacesolutions.com/submit-a-support-request.html ) if you experience any further issues.

    Kind regards

    Elissa

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    2 comments  ·  Announcement  ·  Delete…  ·  Admin →
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16. Error on starting Outlook with favourites.

    Hi, in the last week or so I have had this problem. When starting Outlook, using version OPM 7.5.1, OUtlook gives the following error on start.

    An error has occurred refreshing 'Favorites'

    Error: The operation failed.

    Application: Microsoft Outlook
    Method: Void setWebViewURL(System.String)
    Stack Trace: at Microsoft.Office.Interop.Outlook.MAPIFolder.setWebViewURL(String WebViewURL)
    at FileToWSSOutlookAddIn.ThisAddIn.RefreshOutlookFoldersFromConfigFile(Boolean startUp)

    I followed some suggestions of clearing favourites, but when I click "clear" I get this error below. I know of a few people who have the same issue as me. Any ideas what to do?

    The OnePlaceMail Outlook add-in encountered an unexpected issue.

    Error: Unable to cast COM object of type 'System._ComObject' to interface type 'Microsoft.Office.Core.IRibbonUI'. This operation failed because the QueryInterface call on the COM component for the interface with IID '{000C03A7-0000-0000-C000-000000000046}' failed due to the following error: Library not registered. (Exception from HRESULT: 0x8002801D (TYPEE_LIBNOTREGISTERED)).

    Application: mscorlib
    Method: IntPtr GetCOMIPFromRCW(System.Object, IntPtr, IntPtr ByRef, Boolean ByRef)
    Stack Trace: at System.StubHelpers.StubHelpers.GetCOMIPFromRCW(Object objSrc, IntPtr pCPCMD, IntPtr& ppTarget, Boolean& pfNeedsRelease)
    at Microsoft.Office.Core.IRibbonUI.InvalidateControl(String ControlID)
    at FileToWSSOutlookAddIn.OPMOutlookRibbon.RebuildMoveAndCopyRecentLocations()
    at FileToWSSOutlookAddIn.OPMOutlookRibbon.a(Object A0, EventArgs A1)
    at Scinaptic.OnePlaceMail.API.Core.ConfigurationBase.a(Object A0, FileSystemEventArgs A1)
    at System.IO.FileSystemWatcher.OnChanged(FileSystemEventArgs e)
    at System.IO.FileSystemWatcher.CompletionStatusChanged(UInt32 errorCode, UInt32 numBytes, NativeOverlapped* overlappedPointer)
    at System.Threading._IOCompletionCallback.PerformIOCompletionCallback(UInt32 errorCode, UInt32 numBytes, NativeOverlapped* pOVERLAP)

    Hi, in the last week or so I have had this problem. When starting Outlook, using version OPM 7.5.1, OUtlook gives the following error on start.

    An error has occurred refreshing 'Favorites'

    Error: The operation failed.

    Application: Microsoft Outlook
    Method: Void setWebViewURL(System.String)
    Stack Trace: at Microsoft.Office.Interop.Outlook.MAPIFolder.setWebViewURL(String WebViewURL)
    at FileToWSSOutlookAddIn.ThisAddIn.RefreshOutlookFoldersFromConfigFile(Boolean startUp)

    I followed some suggestions of clearing favourites, but when I click "clear" I get this error below. I know of a few people who have the same issue as me. Any ideas what to do?

    The OnePlaceMail Outlook add-in encountered an unexpected issue.

    Error: Unable to cast COM… more

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    Answered  ·  11 comments  ·  Issue  ·  Delete…  ·  Admin →
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17. The OnePlaceSolutions Site URL is not updated after installing

    Hi after installing OPM Outlook 7.5 using the command
    msiexec.exe /i "C:\Temp\OnePlaceMail_Outlook2016.msi" LICENSELOCATION="https:....../sites/OPM/Lists/Licenses/" SETTINGURL=https:....../sites/OPM

    The OnePlaceSolutions Site URL is not updated after installing. See screenshot attached. Any Ideas wath the issue is?

    •  

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18. Item View Limit - O365 - How have you handled this

    What strategies ought I consider for working around the 5,000 item view limit set in Office 365/SharePoint? For document libraries, it's relatively easy. For email data stores....confounding at best.
    Please offer any "best practices" for using the power of OnePlaceMail and working around the 5,000 item limit.

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19. Button "Insert from SharePoint" does not work (nothing happens)

    Hi,

    We use OPM 7.4.2 and we have an issue with the "Insert From SharePoint" functionality.
    When the user create a new email, then he wants to attach a doc from sharepoint, he clicks on "Insert from SharePoint", but nothing happens.
    Do you have an idea to solve the problem ?
    The config files are the same than other users (for who the button works).

    thanks in advance for your help
    Vincent

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    2 comments  ·  Issue  ·  Delete…  ·  Admin →
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    AdminElissa C (Admin, OnePlace Solutions) responded

    Hi Vincent

    Thank you for the update. Can you please confirm if you are installing via msi or exe. If you are using the msi, can you please try to install via the exe, and see if the issue can be repeated?

    Please find a link here:
    https://www.oneplacesolutions.com/downloads.html

    Kind regards

    Elissa

20. Recovered files lost

    Hi,

    I've tried to move 5000 files from a shared mailbox to oneplace and the system crashed. The emails were in the recovered files but they are not there anymore. Is there a way to recover this as the emails are important

    Kind regards,
    Rasielle

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    Answered  ·  1 comment  ·  Issue  ·  Delete…  ·  Admin →
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