Elissa
My feedback
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An error occurred while saving the comment Elissa
commented
Hi Billy
Thank you for getting in touch.
If the load behaviour for the addin is set to 3, other possible issues may be that the config.xml file has an issue or a pre-requisite needs to be updated.
If you do not recieve any error message, the following KB may assist in forcing an error to appear, which can assist in identifying the issue
http://www.oneplacesolutions.com/support/0053.html
Kind regards
Elissa
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An error occurred while saving the comment Elissa
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Hi Bryan
Please download the MSI for the version of Office installed on the machine. If you have Office 2010 - please download this version.
Depending on your license key, there is no need to upgrade the license. Any keys issued for R7.0 through to R7.4 will be compatible with this version.
If you have an original R6.x key - then a new key will need to be issued. If you're not sure, please take a screenshot of your license key from the SharePoint list and email us at support at oneplacesolutions.com
Also, if you are installing via msi, please ensure that the pre-requisites are installed on the machine prior - these can be found here
Kind regards
Elissa
An error occurred while saving the comment Elissa
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Hi Bryan
The current release of OnePlaceMail (R7.4) supports both O365 & SharePoint as well as Office 2010.
Please find information on supported environments here
http://www.oneplacesolutions.com/help/7.4/downloads/supported-environments.htm
Kind regards
Elissa
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1 vote
An error occurred while saving the comment Elissa
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Hi Peter.
can you please try again? I have just tested and was able to download the software
Kind regards
Elissa
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An error occurred while saving the comment Elissa
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Hi Max
We would recommend using OnePlaceLive configuration Profile service.
This is a free service available for all OnePlaceMail and OnePlaceDocs customers.
Using OnePlace Live Configuration Profile service (available with R7.4) you are able to create profiles for different parts of your organisation, and deliver site collections that are relevant to them.
Please find some further information here:
http://www.oneplacesolutions.com/help/7.4/ops/confservice/configurationservice.htm
Also, please feel free to send an email to support at oneplacesolutions.com and we will be happy to assist.
Kind regards
Elissa
An error occurred while saving the comment Elissa
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Hi Max
Unfortunately this is not possible, you can add the root site, and/or add a SharePoint connection to resolve to the site... not the entire web application.
Kind regards
Elissa
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An error occurred while saving the comment Elissa
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Hi Rebecca
I understand this has been resolved, and was an issue with Word. I will close this request.
Kind regards
Elissa
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1 vote
An error occurred while saving the comment Elissa
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Hi Murray,
Thanks for your feedback. Currently, it is not possible to strip specific terms from the name.
If you are seeking to view the saved emails in the library, we would suggest adding the Conversation to the default view. This will show the emails by conversation, rather than the subject. This does not include the FW, or RE in the subject:
https://d2r1vs3d9006ap.cloudfront.net/s3_images/1486544/emconv.png?1474418221
I hope this helps, please get in touch should you have any further queries
Kind regards
Elissa
An error occurred while saving the comment Elissa
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HI AKB
I believe we recreated the list.
Can you please provide a screenshot of the custom column mapping list?
Kind regards
Elissa
An error occurred while saving the comment Elissa
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Thanks Janice, I have responded via email to set up a time.
Kind regards
Elissa
An error occurred while saving the comment Elissa
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Thanks Janice.
Would we be able to set up a screen share? Please email me at mailto:support@oneplacesolutions.com . to set up a suitable time.
Kind regards
Elissa
An error occurred while saving the comment Elissa
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Hi Janice,
Are you able to share the steps you have already performed?
Are you creating your own site columns, and seeking to map from the OnePlaceMail columns to these?
Please refer to the following documentation, which may assist.
http://www.oneplacesolutions.com/help/current/#?id=5178
Kind regards
Elissa
An error occurred while saving the comment Elissa
commented
Hi Steve
Thanks can you please confirm when you select the column in the document library, in the URL that the field ID = EmFrom
https://d2r1vs3d9006ap.cloudfront.net/s3_images/1122537/2014-11-20_13-50-54.jpg?1416451974
Kind regards
Elissa
An error occurred while saving the comment Elissa
commented
Hi Steve
Thank you for the clarification.
Can you please confirm
1. You have named the From Column exactly as detailed in our instructions, ie EmFrom, EmTo
2. You have added these columns to the document library where you are uploading.
Kind regards
Elissa
An error occurred while saving the comment Elissa
commented
Hi Steve
You need to create a list, rather than a library with the custom column mapping. Please refer to our http://www.scinaptic.com/support/0085.html , page 36 for further instructions.
Please also ensure you create columns in your document library with these columns, and add the URL to the OnePlaceMail Settings, Save tab in Outlook
Please let me know if you have any further issues.
Kind regards
Elissa
An error occurred while saving the comment Elissa
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Hi Axel
Thanks for the update. I am happy to hear it is now working for you.
Kind regards
Elissa
An error occurred while saving the comment Elissa
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Thanks
Could you please advise any errors or provide a screen shot?
Kind regards
Elissa
An error occurred while saving the comment Elissa
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Thanks Axel
Could you please rename the "Title" column to "scope" as per page 38-39 of the Administration guide.
Please let me know how you go.
Kind regards
Elissa
An error occurred while saving the comment Elissa
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Hi Axel
Could you please provide a screen shots of the mapping that you have set up?
Kind regards
Elissa
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An error occurred while saving the comment Elissa
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Hi M
Thank you for your inquiry and getting in touch.
I do recall our previous conversations around the upgrade process. Thank you for your feedback.
All our our Lite users would have received an email advising that R7.4 is now available.
This email should contain a link to download R7.4 Lite directly (there is no requirement to evaluate the full product).
You can install the setup.exe, without uninstalling the previous version. After restarting Outlook, the new version will be installed.
We are continually working to improve the process to upgrade, and appreciate your feedback.
Please let me know if you have not received the email, and/or are not able to download directly from the email.
Kind regards
Elissa
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An error occurred while saving the comment Elissa
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Hi Olivia
Thanks for the inquiry
Can you please also send through a screenshot of the issue.
Are you able to confirm whether there are any workflows on this library?
Kind regards
Elissa
An error occurred while saving the comment Elissa
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Hi Michel
Thanks for getting back to me.
Please let me know if this occurs again :)
Kind regards
Elissa
An error occurred while saving the comment Elissa
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Hi Michel
Thanks, we have tested previously with a high volume of emails so are suprised you are seeing this error.
could you please advise if your Outlook is set to cache mode?
If you still have a large number of emails to move, could you please turn on the OnePlaceMail logging prior to the move, and send this log to us?
The log can be set in Outlook via the OnePlaceMail tab, select OnePlaceMail Settings
https://d2r1vs3d9006ap.cloudfront.net/s3_images/940635/Logging.png?1376446742
Kind regards
Elissa
An error occurred while saving the comment Elissa
commented
Hi Michel
Thanks, are you able to please send a screen shot of what you are selecting in Outlook prior to this error occurring.
Could you also please attempt to move from a different folder other than your inbox
Look forward to your response
Elissa
An error occurred while saving the comment Elissa
commented
Hi Michel
Are you able to provide some further information as to what version of OnePlaceMail you are using ?
Thanks!
Elissa
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An error occurred while saving the comment Elissa
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Hi Vincent,
Are you using Outlook in cache mode or Online mode?
The 'Save to SharePoint' dialog box should appear when the email lands in the sent items.
Kind regards
Elissa
An error occurred while saving the comment Elissa
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Hi Bas,
As we are already in discussion via email, we will continue with the support there. After our call and resolution, I will update this thread.
Kind regards
Elissa
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An error occurred while saving the comment Elissa
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Hi Kenny
Thanks for this suggestion. I have logged this with our development team, for their review, on how we can handle this better.
I will update this thread, once this has been reviewed.
Kind regards
Elissa
An error occurred while saving the comment Elissa
commented
Thanks Kenny
I have responded via email.
Kind regards
Elissa
An error occurred while saving the comment Elissa
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Hi Kenny
Thanks for the follow up.
OnePlaceMail R7.x does not support plug ins at this time.
To remove the error, you can remove the xml file within the C:\program Files\OnePlace Solutions\plugins directory.
Can you please email me at support at oneplacesolutions.com to discuss what you are hoping to achieve with the plugin?
Kind regards
Elissa
An error occurred while saving the comment Elissa
commented
Hi Kenny
Thank you for your inquiry.
Can you please browse to the OnePlaceMail install directory (under program files). This location will contain an xml file. Please delete the xml file here.
The error should no longer appear.Please let me know if you have any further issues.
Kind regards
Elissa
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An error occurred while saving the comment Elissa
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Hi Thomas
Thank you for this suggestion.
Currently, you are able to right click on a file from C drive or network directory and select "Send To --> SharePoint".
Our 'Save to SharePoint' dialogue box will appear, to allow you to save the file to SharePoint.
I hope this helps in the meantime!
Kind regards
Elissa
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An error occurred while saving the comment Elissa
commented
Hi Simon
Thanks for your inquiry.
Can you please confirm the setting the default data location that is selected in OnePlaceMail Settings | Outlook | General tab?
We do use %appdata% to set the location, however the default setting is %appdata%\local\OnePlaceSolutions.
If you are using roaming profiles, you should select the 2nd option in the OnePlaceMail settings.
Kind regards
Elissa
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An error occurred while saving the comment Elissa
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Hi Matthew
Thank you for your inquiry and also sending through this via our website. I have responded there.
I will update this thread,once a resolution has been confirmed.
Kind regards
Elissa
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An error occurred while saving the comment Elissa
commented
Hi Kenny
Thank you for the screenshot.
Is this occurring for all libraries, or just this one?
Can you please enable logging via OnePlaceMail Settings | General tab.
Please carry out the drag/drop and send this log file through to
support at oneplacesolutions.com
Can you please include a screenshot of the document library settings (the columns in this library).
Kind regards
Elissa
An error occurred while saving the comment Elissa
commented
Hi Ray
Thank you for this inquiry.
We have resolved this issue and a hotfix is available via our website.
This can be downloaded via the following link :
http://www.oneplacesolutions.com/downloads.html
Kind regards
Elissa
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An error occurred while saving the comment Elissa
commented
Hi All
I just wanted to update this thread, with some new features that go towards achieving this feature request.
Since this thread was created, we have included some enhancements, that have improved the 'Save to SharePoint' process.
These are:
1. Suggested Locations.
OnePlaceMail will now be able to identify and suggest locations within your SharePoint environment on where you might want to store an email.
2. Email Tracking
Available with OnePlaceLive. Used in conjunction with OnePlaceMail, this feature allows the mail in your inbox to be automatically tagged, when another team member saves an email to SharePoint...so you now automatically know what has been saved to SharePoint, and what is yet to be saved.
As these enhancements do not entirely address the original post, I will leave this thread open for further comment / updates.
Kind regards
Elissa
An error occurred while saving the comment Elissa
commented
Hi Dave
Thanks for this suggestion and added comments! This would be a consideration to help users know of what has been successfully moved.
Kind regards
Elissa
An error occurred while saving the comment Elissa
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A previous post was removed due to not addressing the original query in the opening post in regards to SharePoint and Outlook and tracking emails.
An error occurred while saving the comment Elissa
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Hi Lourens
Thank you for your suggestion.
We are always interested in hearing from users how we can make using Outlook and SharePoint easier.
At the moment this is definitely on our roadmap for future considerations, however at this stage I do not have a firm date as to when this will be available.
Kind regards
Elissa
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An error occurred while saving the comment Elissa
commented
Hi Robert,
This feature has not been deprecated.
Are you able to confirm whether you have set your own view name?
Was the config.xml retained in the upgrade feature?
If this was set via a config_update.xml it might be worth running this again.
Kind regards
Elissa
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An error occurred while saving the comment Elissa
commented
Hi Robert,
Are you able to confirm the view name?
If a specific view names was set, is this xml still included int the config.xml file in the user profile?
Kind regards
Elissa
An error occurred while saving the comment Elissa
commented
Hi Nadine
Thanks for your inquiry. As you have suggested you can drive the content view and also drive the folder view.
The name of the view can be anything that is relevant to your environment. This then needs to be applied in config_update.xml as per Example 2 on page 49, of the Administration Guide.
To drive the folder content view - you can create a filter on particular folders, and set the parameter "navigationTreeFolder" to display the folder with this filter.
The following KB may be of assistance in filtering the document sets presented to users: http://www.scinaptic.com/support/0118.html
Please feel free to get in contact should you have further queries
Kind regards
Elissa
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An error occurred while saving the comment Elissa
commented
Hi Joshua
Thanks for this, yes this would work for an email that is in Outlook.
Can you please try these steps
1. Open the library with Windows Explorer or sync with OneDrive
2. Drag and drop the emails into a subfolder into Outlook.
3. From the subfolder in Outlook, drag/drop back to the document library. This will populate the columns in your library.
Please let us know if you have any further issues.
Kind regards
Elissa
An error occurred while saving the comment Elissa
commented
Hi Joshua
Thanks for your inquiry.
This is correct, you do need to save the emails into a library where there are email columns added.
Are you able to confirm whether these libraries have an email content type, or email columns added to them?
Kind regards
Elissa
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An error occurred while saving the comment Elissa
commented
Hi Murray
Thank you for your inquiry.
Are you able to advise what version of OnePlaceMail you are using?
Kind regards
Elissa
An error occurred while saving the comment Elissa
commented
Hi Murray
Thank you for your inquiry.
This has been modified in our later releases of OnePlaceMail. Alternatively, you can create a config_update.xml file to modify this behaviour.
We recommend upgrading to the most recent release, R7.3, to take advantage of our enhancements and new features.
Please refer to the following link for example regex:
http://www.oneplacesolutions.com/help/7.3/#!Modules/2/Documents/customillegalcharacterstripping.htm
Kind regards
Elissa
Hi Billy
I apologise for the delayed response.
As we are communicating via email, I will update this thread once we have a resolution.
Kind regards
Elissa